Cresthaven Vacation Packages

A Perfect Stay on Ocean Drive I had a wonderful stay at this hotel right on Ocean Drive in South Beach. The location is unbeatable—just steps from the beach and in the heart of all the action. The customer service was attentive and friendly, always ready to help with a smile. The on-site restaurant was a pleasant surprise—great food, good vibes, and drinks. The decor throughout the hotel is stylish and inviting, with that classic South Beach charm. Highly recommend for anyone looking to soak up the Miami vibe in comfort and style!

The food options weren’t the best. Very pricey and not many options. The beds were very comfy though.

This property had just enough that someone would need but it’s also lacking a lot of amenities that other hotel facilities have. We were provided a small room that wasn’t clean upon arrival so we were upgraded to a bigger suite. The suite was nice however, the wall plugs were loose so our chargers kept falling out of the walls. There was no smart tv so we were stuck with old shows or movies. The property also did not have elevators so we had to take the stairs each time we left. Luckily there was someone to help us bring our bags up and down. This property holds a $300 security deposit so I think the lack of amenities should be improved. Lastly, the valet service takes 20 minutes so we missed a reservation. That fee was over $100. Again, the property is nice if you don’t need all of the bells and whistles but I do think that there are better places to stay.

At first glance, the hotel seemed excellent. I was warmly welcomed at the reception. However, upon arriving at the room that had been assigned to me, I found the door open, there was a strong smell of mold, and a loud noise coming from the air conditioner. We went back down with all our luggage, and the front desk agent was very polite and promptly moved us to a different room. The following day, we had placed a “Do Not Disturb” sign on our door, yet to our surprise, a staff member entered the room regardless. This was extremely unpleasant. Later that afternoon, when we headed to the pool closest to the beach—which is also the main path to access the private beach—we noticed that a gay event was taking place in the pool area, with very loud music and an environment that made it nearly impossible to stay there. This didn’t affect just us, but also many families with children who were using the same area. Unfortunately, since this is the only way to access the beach, we were forced to walk through it several times, which left me feeling quite uncomfortable. I can only imagine other families with kids felt the same. To make matters worse, there were no beach towels available, and we had to wait over 40 minutes for them. We also only found out once we got to the beach that, although beach chairs are included for guests, umbrellas are not—and are charged at $35 per day. Perhaps due to the event happening at the pool, at no point did any of the beach staff approach us to ask if