Title: JW Marriott Hotel Macau - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JW Marriott Hotel Macau Travelers unwind with soothing aromatherapy treatments or enjoy family fun in the outdoor pool with a lazy river and waterslide at this Cotai Strip retreat ## Photo gallery for JW Marriott Hotel Macau ![Premium bedding, down comforters, minibar, individually furnished - JW Marriott Hotel Macau (Cotai)](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/61ead8f6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Poolside bar - JW Marriott Hotel Macau (Cotai)](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/f82a772a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - JW Marriott Hotel Macau (Cotai)](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/1e0564fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![LED TV - JW Marriott Hotel Macau (Cotai)](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/8512a0fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) - JW Marriott Hotel Macau (Cotai)](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/5f078956.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located on the vibrant Cotai Strip, JW Marriott Hotel Macau offers a luxurious retreat for families and travelers alike. Enjoy aromatherapy treatments at The Ritz-Carlton Spa, swim in the outdoor pool with a lazy river and waterslide, or indulge in international cuisine at one of 4 on-site restaurants. With free roundtrip airport shuttle service and helpful staff praised by previous guests. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Free airport shuttle - Parking included - Free WiFi ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Executive Suite, 1 King Bed ![Executive Suite, 1 King Bed | Living area](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/d015b8b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed 8.0 Very good 1 review ### Highlights Separate sitting area Soundproofed Individually furnished Air conditioning Executive Lounge Free cribs/infant beds Refrigerator LED TV - 1033 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Room, 1 King Bed, Pool View ![Premium bedding, down comforters, minibar, individually furnished](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/6133dc21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, Pool View ### Highlights Soundproofed Individually furnished Air conditioning Executive Lounge Free cribs/infant beds Refrigerator LED TV Pillow menu - Resort view - 484 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 King Bed ![Lobby](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/66d0045b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.2 Wonderful 11 reviews ### Highlights Soundproofed Individually furnished Air conditioning Free cribs/infant beds Refrigerator LED TV Pillow menu Premium bedding - 484 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) ![Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) | Pool](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/4f5921be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) ### Highlights Balcony Soundproofed Individually furnished Air conditioning Executive Lounge Free cribs/infant beds Refrigerator LED TV - 1033 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 King Bed, Pool View ![Lobby](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/66d0045b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Pool View 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Air conditioning Free cribs/infant beds Refrigerator LED TV Pillow menu Down duvet - 538 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Executive Room, 2 Double Beds, Pool View ![Premium bedding, down comforters, minibar, individually furnished](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/5e7406c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Double Beds, Pool View ### Highlights Soundproofed Individually furnished Air conditioning Executive Lounge Free cribs/infant beds Refrigerator LED TV Pillow menu - 484 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Room, 2 Double Beds ![Lobby](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/66d0045b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds 10.0 Exceptional 8 reviews ### Highlights Soundproofed Individually furnished Air conditioning Free cribs/infant beds Refrigerator LED TV Pillow menu Down duvet - 484 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Room, 2 Double Beds, Pool View ![Premium bedding, down comforters, minibar, individually furnished](https://images.trvl-media.com/lodging/11000000/10230000/10224900/10224807/5e7406c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Pool View 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Air conditioning Free cribs/infant beds Refrigerator LED TV Pillow menu Down duvet - 538 sq ft - Sleeps 3 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCotai-Hotels-JW-Marriott-Hotel-Macau.h10224807.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCotai-Hotels-JW-Marriott-Hotel-Macau.h10224807.Hotel-Information) ## About the area Located in Cotai, JW Marriott Hotel Macau is connected to a shopping center. Cotai Strip and Macau Tower are notable landmarks, and if an activity is on the agenda, check out Macau Fisherman's Wharf. University of Macau and Macau Tower Convention and Entertainment Centre are two other places to visit that come recommended. [Visit our Cotai travel guide](https://www.expedia.ca/Cotai.dx6139887) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C22.14671%2C113.55562&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=t0B3XdXsZ3UfPmaTQkd1aT_S-GU=) Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas ### What's nearby - ![Casinos of the Cotai Strip. To the right, Sands Cotai Central and to the left, The Venetian Macao (the largest casino in the world and the worlds largest single building hotel, not bad for one of the worlds smallest countries with a high population density). http://en.m.wikipedia.org/wiki/The_Venetian_Macao. It seems that Sheldon Adelson and The Las Vegas Sands Corporation are making a clear run for Macau.](https://images.trvl-media.com/place/6139887/cc8543a3-4099-4172-a93a-2210326b8d2c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cotai Strip 13 min walk \- 1.1 km - ![Venetian Macao Casino featuring a city and night scenes](https://images.trvl-media.com/place/6257715/f79753ec-0171-4b14-ae05-f8f68d5e8219.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Venetian Macao Casino 16 min walk \- 1.4 km - Galaxy Arena 6 min walk \- 0.6 km - Cotai Arena 9 min walk \- 0.8 km - Eiffel Tower at The Parisian Macao 13 min walk \- 1.1 km ### Getting around - Cotai West Station 5 min walk - Zhuhai Station 19 min drive - Macau Intl. Airport (MFM) 11 min drive ### Restaurants - Passion by Gerard Dubois 4 min walk - Urban Kitchen 名廚都匯 1 min walk - Cha Bei 6 min walk - Tastes of Asia 亞洲美食坊 5 min walk - Tsui Wah Restaurant 翠華餐廳 7 min walk ## About this property ### JW Marriott Hotel Macau Luxury family-friendly hotel near Cotai Strip Located close to University of Macau and Hac Sa Beach, JW Marriott Hotel Macau provides a free roundtrip airport shuttle, a poolside bar, and a rooftop terrace. Treat yourself to a deep-tissue massage, a body treatment, or a facial at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with a lazy river and a waterslide - Free self parking - Limo/town car service, buffet breakfast (surcharge), and express check-out - Express check-in, a children's club (surcharge), and tour/ticket assistance - Guest reviews give top marks for the helpful staff and first-rate property condition Room features All 1015 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Other conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with separate tubs/showers and free toiletries - LED TVs with premium channels - Refrigerators, free infant beds, and electric kettles ## Similar properties ![View from property](https://images.trvl-media.com/lodging/97000000/96140000/96134000/96133974/890b6760.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### W Macau - Studio City Cotai - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 727 reviews CA $184 CA $211 total includes taxes & fees Mar 16 - Mar 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=96133974&PinnedHotelID=96133974&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/2000000/1700000/1691600/1691530/1534f410.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Venetian Macao Cotai - Pool - Hot tub - Spa - Free airport shuttle 9.2 Wonderful 1,329 reviews CA $210 CA $243 total includes taxes & fees Mar 3 - 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Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,007 reviews CA $177 CA $203 total includes taxes & fees Mar 3 - Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=2844548&PinnedHotelID=2844548&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4360000/4359100/4359010/b6a91244.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Galaxy Hotel Cotai - Pool - Spa - Free airport shuttle - Parking included 9.2 Wonderful 1,003 reviews CA $222 CA $257 total includes taxes & fees Mar 4 - Mar 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=4359010&PinnedHotelID=4359010&HadPinnedHotel=true®ionId=-1&adults=2) ![Norman Suite](https://images.trvl-media.com/lodging/6000000/5180000/5171900/5171820/1d05e08b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Londoner Grand, a Luxury Collection Hotel, Macao Cotai - Pool - Spa - Free airport shuttle - Free WiFi 9.6 Exceptional 319 reviews CA $183 CA $211 total includes taxes & fees Mar 1 - 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Pool - Spa - Kids pool - Parking included 8.8 Excellent 1,004 reviews CA $129 CA $149 total includes taxes & fees Mar 3 - Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1818273&PinnedHotelID=1818273&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=10224807&PinnedHotelID=10224807&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=10224807,96133974,1691530,99600335,15682123) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free roundtrip airport shuttle from 11:00 AM to 9:00 PM at scheduled times - Free area shuttle - Free casino shuttle - Free ferry terminal shuttle - Free shopping center shuttle - Limo/town car service - Free self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MOP 338.80 for adults and MOP 165 for children - 2 bars/lounges - 4 restaurants - A coffee shop/cafe - A poolside bar ### Restaurants on site - The Lounge - The Pool Bar - Urban Kitchen ### Things to do - Children's club - Children's pool - Full-service spa - Health club - Hot tub - Lazy river - Library - Outdoor pool - Playground - Sauna - Shopping - Steam room - Waterslide ### Family friendly - Children's club (surcharge) - Children's pool - Free area shuttle - In-room crib - In-room refrigerator - Laundry facilities - Lazy river - Outdoor pool - Playground - Rollaway/extra bed (surcharge) - Soundproofed rooms - Waterslide ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Computer station - Conference space - Meeting rooms ### Outdoors - Garden - Rooftop terrace ### Full-service spa - 13 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Grab bar in bathtub - Grab bar near toilet - Height-adjustable showerhead - In-room roll-in shower - Lever door handles - Low-height counter and sink - Low-height electrical outlets in bathroom - Portable bathtub seat - Transfer shower - Valet for wheelchair-equipped vehicles - Visual fire alarm - Wheelchair-accessible bathroom vanity - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking ### More - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Built in 2015 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Down comforter - Free crib - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - LED TV with premium channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Energy-saving switches in guestrooms - Free local calls - Individual furnishings - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from December 29 to March 13: - Swimming pool ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MOP 500.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MOP 338.8 for adults and MOP 165 for children - Rollaway bed fee: MOP 500.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests. Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as JW Marriott Hotel Macau Cotai JW Marriott Hotel Macau JW Marriott Macau Cotai JW Marriott Hotel Macau Hotel JW Marriott Hotel Macau Cotai JW Marriott Hotel Macau Hotel Cotai ## Frequently asked questions ### Does JW Marriott Hotel Macau have a pool? ### How much does it cost to stay at JW Marriott Hotel Macau? ### Is JW Marriott Hotel Macau pet-friendly? ### How much is parking? ### What time is check-in at JW Marriott Hotel Macau? ### What time is check-out at JW Marriott Hotel Macau? ### Does JW Marriott Hotel Macau provide a shuttle to the airport? ### Where is JW Marriott Hotel Macau located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## JW Marriott Hotel Macau Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 720 8 - Good 204 6 - Okay 42 4 - Poor 19 2 - Terrible 15 ## Reviews ### 10/10 Excellent #### Apinya Nov 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service and luxury hotel decor and great facilities ##### Apinya Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Kai H Dec 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My elderly parents had a great experience here. Staff was really attentive and helpful. ##### Kai H Stayed 1 night in Dec 2025 ### 10/10 Excellent #### My Hong Oct 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future. ##### My Hong Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Suen Yat Heung E Jan 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Caring & Comfortable Hotel Very good room design to cater for comfortable n the need of travellers. J M Mariott staff are very courtesy towards customers, well trained & welcome us which is very much appreciated. ##### Suen Yat Heung E Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Shuk Mui Nov 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars ##### Shuk Mui Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Selene Dec 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow. ##### Selene Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ming Sze Apr 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Fitness staff Christian is very good and helpful ##### Ming Sze Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### CHEWAN Aug 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### AWESOME! SOOOO perfect!! they are very kind, nice. I can't wait to visit there again!! Cleaning Service is very perfect! so awesome!!! ##### CHEWAN Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Toni Dec 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very satisfied. Overall very satisfied. I would like especially mention Jessie for taking good care for my stay. Also not forget to mention grace. Best executive lounge service. ##### Toni Stayed 1 night in Dec 2023 ### 10/10 Excellent #### EUNHEE Apr 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I used to travel to Macau a lot. JW is always a enjoyable stay. n it was nice to be able to stay comfortably with a really friendly staff 'Sharry' at the lounge club. She is so nice n gave us happier stay. Say hi to Sharry. Thx4 ur lovely kindness. ##### EUNHEE Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Michelle Apr 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights ##### Michelle Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Sui Dec 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand. ##### Sui Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Chung Aug 10, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing. ##### Chung Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Patricia May 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Satisfied stay The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too ![Room view](https://a.travel-assets.com/ugc/hotel-reviews/343B8626814BBE679EDAEFB5D42F64C652A2567E1716443402652.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Toilet view](https://a.travel-assets.com/ugc/hotel-reviews/4092A263DAEC8C89F98541ADDF0FFB3087B6F4421716443400870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathtub view](https://a.travel-assets.com/ugc/hotel-reviews/616967EA8C492A1E7F4365F6645215E034612DC91716443403930.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View outside the room](https://a.travel-assets.com/ugc/hotel-reviews/3CE3659C6C9C472B478E91F9185EA4FF067E5E9F1716443406409.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patricia Stayed 2 nights in May 2024 ### 10/10 Excellent #### Gareth Nov 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Hotel Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special! ##### Gareth Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### DONGIL Oct 25, 2023 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Great hotel! I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again. ![](https://a.travel-assets.com/ugc/hotel-reviews/2AA64C473A8AB6D91F249BAD6B57CCD6D4F434C91698277618199.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/47A57A3660C179C92551682EB7C410262D171A7C1698277618859.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CD8F21E2E7B7832D96BA9C78B2F2546F4D1405A41698277599058.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D316CB1BFD80F582217FD2E524AF04FAA63895FF1698277618435.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### DONGIL Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Chau sin helen Sep 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super nice place for family trip We have a great time in this hotel, will come back again. ##### Chau sin helen Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Tamie Aug 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Heartwarming gifts and wonderful hospitality, so we had a very enjoyable hotel life! ##### Tamie Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### JEFFREY Mar 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and beautiful ##### JEFFREY Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### WILLY Nov 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff. ![Nice view from my room window.](https://a.travel-assets.com/ugc/hotel-reviews/6E4CE2A295155AC6BBC00DE7DF10EDE570C038611700065734086.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### WILLY Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Ming Fai Ivan Sep 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good quality of service Good service ##### Ming Fai Ivan Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Hiu Fai Feb 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good as usual Good quality as usual Marriott standard, particularly the SPA ##### Hiu Fai Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Lung George May 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again! ##### Lung George Stayed 2 nights in May 2023 ### 10/10 Excellent #### HyukBum Mar 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort best. really best. thanks to Karmen, Fred. They make us great day. ^^ ##### HyukBum Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Selene Feb 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. 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