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Reviews of Scandic Palace Hotel

4 out of 5
Scandic Palace Hotel
Rådhuspladsen 57, Copenhagen

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1181 reviews" "
Rating 8 - Good. 416 out of 1181 reviews" "
Rating 6 - Okay. 138 out of 1181 reviews" "
Rating 4 - Poor. 44 out of 1181 reviews" "
Rating 2 - Terrible. 23 out of 1181 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and very close proximity to all types of transport and attractions. The staff were very friendly and helpful. We had a small room, no air con but could open the window. The room was quiet, we weren’t overlooking the main square at the front. It was great to have a fridge and kettle at our disposal. WiFi ok
Stayed 4 nights in May 2024

10/10 Excellent

Vladlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient and safe
Stayed 4 nights in May 2024
Response from Erika Nathalie Nilsson on May 24, 2024
Dear Vladlen, Thank you for the recent stay, and for you taking the time to leave a review for us. We are very thankful for it. We hope to be able to welcome you back again very soon. Best regards, Erika Nathalie Nilsson Front Office Manager

4/10 Poor

Eleuterio, Spring

Travelled with group
Liked: Property conditions & facilities
Didnt like that you have to ask front desk to clean your room, no water bottles in the room, poor breakfast buffett.
Stayed 2 nights in May 2024
Response from Erika Nathalie Nilsson on May 24, 2024
Dear Eleuterio, Thank you for the recent stay, and for you taking the time to leave a review and share your feedback with us. We are sorry to learn that you were not a fan of our breakfast buffet. We would love to hear a bit more from you to what you think was missing at the buffet. We do not provide water bottles in our rooms, but they can be purchased at the small shop in the lobby. The tap water in Denmark is drinkable as well. Welcome back! Best regards, Erika Nathalie Nilsson Front Office Manager

8/10 Good

Salvatore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older hotel, it was very nice. The check in was a little difficult and it’s not their fault, or ship unloaded early and we just left our luggage, but they were very accommodating. The staff was friendly morning. Breakfast was great.
Stayed 2 nights in May 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear Salvatore, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it.We thank you for the understanding, during the hectic and busy summer months. We are doing our very best to cater to all our guests. It is fantastic that you had a good experience with us, and enjoyed the stay. We hope to be able to welcome you back very soon again! Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear Maria, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it, and hope to be able to welcome you back again very soon! Best regards, Erika Nathalie Nilsson Front Office Manager

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, and the room was nice. However, the bed gave us the worst night's sleep of our whole trip (and this was our last night). The bed was the smallest "double" I've ever seen, with rolling sides to the mattress. I slipped off several times during the night. The covers were 2 separate narrow duvets that also kept slipping off. Had we had a decent bed, this would have been a grand experience.
Stayed 1 night in May 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear Wendy, Thank you for the recent stay, and for you taking the time to leave a review and share your feedback with us. We are very thankful for it. We are very sorry to learn that you did not find our beds to be comfortable enough. In our higher room categories we do offer bigger beds. We suggest you to have a look at those room categories for your next stay with us. Welcome back! Best regards, Erika Nathalie Nilsson Front Office Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Historic and affordable hotel in a happening part of town. Lots of dining and walking options. Good option for tourists.
Stayed 1 night in May 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear Vincent, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it. It is great to learn that you were able to take advantage of our very central location. Copenhagen sure has many great dining options and many historical sites to visit. We look forward to welcome you back, for your next visit to Copenhagen.Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located to everything that we needed
Stayed 2 nights in May 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear John, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it, and hope to be able to welcome you back again very soon! Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear Michael, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it, and hope to be able to welcome you back again very soon! Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

Pamela, Emory

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Erika Nathalie Nilsson on May 24, 2024
Dear Pamela, Thank you for the recent stay, and for you taking the time to leave a review for us. We are very thankful for it, and hope to be able to welcome you back again very soon. Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

Maynard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with lots of dining options,
Stayed 3 nights in May 2024
Response from Erika Nathalie Nilsson on May 10, 2024
Dear Maynard, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it. It is great to learn that you enjoyed our very central location and that you found many dining options around in town. We hope to be able to welcome you back again for your next visit to Copenhagen. Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

Sven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic property in the perfect location. Steps away from everything and a very short walk from the train. From the airport to my room in sub 20 minutes. Very friendly staff and a great breakfast.
Stayed 2 nights in Apr 2024
Response from Erika Nathalie Nilsson on May 10, 2024
Dear Sven, Thank you for the recent stay, and for you taking the time to leave a fantastic review for us. We are very thankful for it. It is great to learn that you has a good stay with us, and we hope to be able to welcome you back again for your next visit to Copenhagen. Best regards, Erika Nathalie Nilsson Front Office Manager

8/10 Good

cyrus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but nice hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anna, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one-night stay at the Scandic Palace Hotel. The location was excellent, right next to a metro stop and Tivoli Gardens. It is so walkable to every site in the city center. The staff was also friendly and the included breakfast was generous and very good. One thing to know is that you can hear the bells ringing until midnight at least, and then again in the morning. It did not bother us much though. We would definitely recommend it to others looking for a convenient stay in a historic building!
Stayed 1 night in Apr 2024
Response from Erika Nathalie Nilsson on May 10, 2024
Dear Anna, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it. It is fantastic to learn that you had a good stay with us, and that you would like to recommend us further to friends and family. We hope to be able to welcome you back, for your next trip to Copenhagen. Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

HaiMing

Stayed 1 night in Apr 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear HaiMing, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it, and hope to be able to welcome you back again very soon! Best regards, Erika Nathalie Nilsson Front Office Manager

8/10 Good

robert, Ottawa

Liked: Cleanliness, staff & service
The property is not as updated as it might be. I’ll hold the building with plenty of charm, but many of the features are not working that well like plumbing and electrical.
Stayed 3 nights in Apr 2024

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, steps away from the metro and central train station. Near Tivoli and not too far from Nyhavn. Clean hotel, decent size rooms. We had a fridge and tea kettle. Tap water is drinkable. Love the deep bathtubs. Just a sliding frosted glass door for the bathroom so not much privacy if you are sharing the room. Great buffet breakfast, lots of variety. Stayed for 6 nights, would stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paulina, San Mateo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful staffs. The breakfasts are good. The location is convenient too.
Stayed 6 nights in Apr 2024

8/10 Good

cyrus

Stayed 3 nights in Apr 2024
Response from Erika Nathalie Nilsson on May 21, 2024
Dear Cyrus, Thank you for the recent stay, and for you taking the time to leave a great review for us. We are very thankful for it, and hope to be able to welcome you back again very soon! Best regards, Erika Nathalie Nilsson Front Office Manager

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old hotel with all modern facilities. The breakfast is superb. We will be coming back!
Stayed 7 nights in Apr 2024

10/10 Excellent

Erik Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short break- easy access to Copenhagen city and attractions; metro and train stations nearby; and right across from Tivoli - for the thrill seekers!
Stayed 4 nights in Apr 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

BIK FUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locate in a busy area which you have Metro within 2 mins walking and you can shop around. Staffs are very helpful since we need to extend our stay in same room.
Stayed 4 nights in Apr 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and great staff. Great location.
Stayed 3 nights in Apr 2024

10/10 Excellent

veronique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to metro and train. Noisy room due to the pub behind.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast was really good. It was a perfect location by shopping, Tivoli Gardens, and city hall. The room was clean with a comfy bed and staff was really nice. Would definitely stay here again
Stayed 3 nights in Apr 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. I feel like for how expensive the stay was it was out dated and needs a deep cleaning
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I didn’t like about this hotel my stay here was perfect from start to finish. The staff on reception were so friendly and helpful. The staff at breakfast were also helpful and friendly always smiling. The room was clean and tidy and well equipped. Loved the position of the hotel too right in the centre of everything.
Stayed 3 nights in Apr 2024

2/10 Terrible

Hitesh

Travelled with family
Disliked: Amenities
The Star goes to the wonderful location the hotel is in. After that, everything is negative. The hotel tries to fleece your money if you just happen to arrive 1 hour early for an early checkin - they mentioned the room was available, but that would incur almost 30 EURO change if I opted for early checkin. We experienced the same during check out day, my father is disabled, we requested 2 extra hours check out and were advised its 30 EURO per hour. They do offer you to bag tag so you can leave your bag in an unsecure room however upon bag collection, they just let you go in the unsecure room unattended to collect your bags and the bag tag then becomes irrelevant as you could swipe other bags. The breakfast has sloppy eggs, most of the items had been cooked for a while and was not at optimal temperature. They provide breads to cut but no toaster, for that you have to hand your bread to the chef, who takes it and has a hidden toaster, you have to keep hovering around as they don't deliver it back to your table. Poor. The issues I believe arise from the hotel chain. The staff at reception were wonderfully pleasing. It's the ridiculous policies. The room wasn't cleaned to standard also which I want to make note of. We also discovered that you have to book your breakfast slot and cleaning slot 24 hours before. The whole point of a trip away is to be stress free but the policies at this hotel only gives you stress.
Stayed 2 nights in Apr 2024
Response from Erika Nathalie Nilsson on May 10, 2024
Dear Hitesh, Thank you for the recent stay, and for you taking the time to share your feedback with us. It is very valuable. We are sorry to learn that you felt like we were trying to steal money from you. Rooms are available from 03:00 PM on the arrival day and until noon on departure day. It is an additional service if one would like to check in earlier or have the room later. With that comes an additional cost. We give all our guests the option to to choose if they would like to have access to the room earlier or if they would like to wait until the confirmed time. All guests are welcome to store their luggage with us, well knowing that it is their own responsibility if something might happen to the luggage, such as damage etc. We are very sorry that you felt like this trip caused you more stress than relaxation. We always try to provide the best possible service and comfort for our guests. Welcome back! Best regards, Erika Nathalie Nilsson Front Office Manager

6/10 Okay

Josephine

Travelled with family
Liked: Staff & service
Booked for cleaning however there is no cleaning done only the duvet folded to its original and replaced the dirty towels. Hairbody soap is empty. However your staff are polite and friendly. Needs modernisation of the furniture.
Stayed 4 nights in Apr 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear Josephine,Thank you for your time and review. We are sorry that the cleaning wasn't spotless. This isn't our standard and we will use your feedback to improve ourselves. You can always come by the reception if you aren't satisfied with your room and we will try our best to find a new one for you or take care of the problem. We hope to see you again.I am happy to hear that you found the staff to be friendly and politeBest Regards,Scandic Palace Front Office Team

10/10 Excellent

Marc A., Northfield

The Scandic Palace is a classy old hotel that’s no longer the star of Copenhagen hotels but it’s beautiful and the location is excellent. The breakfast is very filling and has a lot of variety, though don’t expect Danish delicacies like pastries, a wide variety of cheeses or smoked fish. Still, there is plenty for everyone. The eco focus of the hotel is great.
Stayed 6 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear MarcThank you for taking your time to give us your feedback from your stay with us. I am very pleased to hear that you enjoyed your stay here at Scandic Palace and that both the hotel and food was a great experience. We always strive to do our best and provide the best service. Kind regardsScandic Palace Front Office Team

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service
the place is accessible for transports, bar ,restaurant , and point of interest. Throw away from Tivoli Garden . Hotel is old I need to upgrade , though still well kept . All good here , only the room services is a bit of pain. Unless you book a cleaning they will not do it and don't refill the toiletries . otherwise all good
Stayed 3 nights in Apr 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear Jay,Thank you for your time and review. Thank you for your good feedback and rating. We are sorry that the cleaning wasn't spotless. This isn't our standard and we will use your feedback to improve ourselves. You can always come by the reception if you aren't satisfied with your room and we will try our best to find a new one for you. We hope to see you again.Best Regards,Scandic Palace Reception Team

10/10 Excellent

Jan

Liked: Cleanliness
Great Location
Stayed 1 night in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear JanThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and welcoming, a perfect introduction to the hotel. The bed was extremely comfortable and the room well appointed. The breakfast was exceptional: a plethora of healthy options and traditional Danish breakfast foods. It was fresh, varied, plentiful, beautifully presented, and tasty.
Stayed 2 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear AmyThank you for taking your time to give us your feedback from your stay with us. I am very pleased to hear that you enjoyed your stay here at Scandic Palace and that both the hotel and food was a great experience. We always strive to do our best and provide the best service. Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Fintan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a short break. Lots within walking and the brilliant Metro system on the doorstep. Highly recommended.
Stayed 2 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear Fintan,Thank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

8/10 Good

Christopher, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear ChristopherThank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Mark, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, fantastic location. Very good buffet breakfast - extensive and nice Danish touches. For international travelers it would be nice if the rooms had USB ports.
Stayed 4 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear MarkThank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel ideally placed in central Copehangen. The staff were very friendly, especially Eric (I believe that was his name) who checked us in and recommended places to visit.
Stayed 4 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear AndrewThank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

8/10 Good

Suzanne

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear SuzanneThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

8/10 Good

Neil, San Francisco

Liked: Cleanliness, staff & service
Great location
Stayed 6 nights in Mar 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear NeilThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

8/10 Good

Candace

Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear CandaceThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear Lee,Thank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely big hotel in a convenient location - easy to find and everything is walk distance. Friendly staff and a wide breakfast selection including make your own waffles which was fun! The only downside I would say was the toilet in our bedroom; 1. Because the sliding glass bathroom door didn’t close all the way, so you can see, hear and smell everything that is happening in the bathroom. 2. “Poop shelf” which became a main topic of discussion on our holiday - we learned these old toilets like to display your “creations” to you.. but also don’t flush away on their own so learnt to do the tissue swipe. Apart from that, we had a good stay
Stayed 3 nights in Feb 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear CharlotteThank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of Copenhagen with easy access walking to absolutely everything. Very friendly staff in the hotel, will definitely return
Stayed 2 nights in Feb 2024

10/10 Excellent

Elysabeth, Anaheim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great central area. large size room and GREAT breakfast Buffet
Stayed 1 night in Jan 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear ElysabethThank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice to have complimentary bottle of water in the fridge.
Stayed 2 nights in Feb 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear PeterThank you for taking your time to share your feedback with us and your fellow travelers. We are happy to hear that you had a great stay with us, and we hope to welcome you back in the near future.We always try our best to accommodate our guests requests to ensure the best possible stay for all of you.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient place to stay in Copenhagen, and great value for money.
Stayed 3 nights in Feb 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear RobertThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear MelanieThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scandic Palace
Stayed 2 nights in Feb 2024
Response from Scandic Palace Front Office Team on Apr 9, 2024
Dear SusanThank you for staying with us and for the fantastic rating.Best Regards,Front Office TeamScandic Palace