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Reviews of SureStay Plus Hotel by Best Western McGuire AFB Jackson

3 out of 5
SureStay Plus Hotel by Best Western McGuire AFB Jackson
21 Wrightstown/Cookstown Rd, Cookstown, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 747 reviews" "
Rating 8 - Good. 237 out of 747 reviews" "
Rating 6 - Okay. 117 out of 747 reviews" "
Rating 4 - Poor. 71 out of 747 reviews" "
Rating 2 - Terrible. 61 out of 747 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Fatima

Travelled with partner
Liked: Cleanliness, staff & service
Did not like that much the pillows. Also I requested for a room with one king bed they did not give me that room. I liked the breakfast.
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Dear Fatima,Thank you for your feedback. We apologize for any inconvenience caused regarding your room request and the comfort of the pillows. We're glad to hear you enjoyed our breakfast. We value your input and will work to improve our guest experience. We hope to welcome you back in the future for a more satisfying stay.Warm regards,Hotel Management

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Good for what I needed.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Robert,Thank you for taking the time to review our hotel. We're glad to hear that we were able to meet your needs during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back in the near future to serve you even better. Warm regards,Hotel Management

10/10 Excellent

Ainos Evol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place very cozy and quiet and clean good service
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Dear Ainos Evol,Thank you for your fantastic review! We're thrilled to hear you enjoyed the cozy, quiet atmosphere of our hotel. Our team strives to provide clean, comfortable spaces and top-notch service for our guests. We look forward to welcoming you back soon for another wonderful experience.Warm regards,Hotel Management

6/10 Okay

Maritza

Travelled with family
It's an older property, smells a little moldy. It was expected tho for what you pay.
Stayed 2 nights in May 2024
Response from GM on May 7, 2024
Dear Maritza,We appreciate your honest feedback. We're sorry to hear you noticed a moldy smell. We take our guests' comments seriously and will definitely look into this matter. Despite this, we're glad that you found value in your stay and we hope to exceed your expectations on your next visit.Warm regards,Hotel Management

10/10 Excellent

HILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good
Stayed 3 nights in May 2024
Response from GM on May 7, 2024
Dear Hilda,Thank you for your delightful review and for choosing us for your stay. We're thrilled to hear that you enjoyed our breakfast! We believe that a good day starts with a good meal, and we're glad we could provide that for you. We look forward to welcoming you back for another wonderful breakfast experience. Warm regards,Hotel Management

10/10 Excellent

vishal

Stayed 2 nights in Apr 2024

8/10 Good

Ronny

Stayed 3 nights in Apr 2024
Response from GM on May 20, 2024
Dear Ronny, Thank you for taking the time to rate us. We're thrilled to see that you've given us a 4-star rating. We are always eager to improve our services and make our guests' stay more comfortable. If you have any suggestions or feedback from your stay, we'd love to hear. We look forward to welcoming you back soon. Warm regards,Hotel Management

6/10 Okay

Heather

Travelled with family
Disliked: Amenities
Even though the property is non-smoking, our room reeked of smoke. Some areas of the hotel were nice and others were dated. There was a dog barking in the middle of the night, which woke us all up!
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear Heather,Thank you for sharing your experience. We sincerely apologize for the discomfort caused due to the smoke odor and the late-night disturbance. We strive to provide a pleasant stay for all our guests, and your feedback helps us improve. We're currently working on renovating some areas of our hotel to offer a refreshed experience. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Good

Ivette

Stayed 1 night in Apr 2024
Response from GM on May 17, 2024
Dear Ivette,Thank you for your 4-star rating! We are thrilled to know that you had a pleasant experience at our hotel. We always strive to offer an exceptional stay for our guests and your rating motivates us to do even better. We hope to welcome you back soon for an even more delightful experience.Warm regards,Hotel Management

2/10 Terrible

Shachi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel uses ground water that has foul smell. My hands smelled so bad after hand washing.
Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
Dear Shachi, We're genuinely sorry to hear about your experience with the water quality during your stay. We value your feedback and are already looking into this issue. We want to assure you that we are committed to providing excellent service and facilities to our guests. We hope you will give us another opportunity to serve you better in the future. Warm regards,Hotel Management

2/10 Terrible

Monika, Myrtle Beach

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Just dont stay there. I didnt read all the reviews. Black mold and dirty bathroom. Thats all im gonna say
Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
Dear Monika,We're deeply sorry to hear about your experience. Your feedback is crucial for us to improve. We assure you that cleanliness is a top priority and we're addressing your concerns about the mold and bathroom. We hope you'll give us another chance to provide you with the quality stay you expect from us.Warm regards,Hotel Management

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly plus offer breakfast.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Brandon,Thank you for your wonderful review! We're thrilled to hear that our commitment to cleanliness and friendly service made your stay enjoyable. It's also great to know that our breakfast offering was a positive aspect of your visit. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

8/10 Good

Craig

Travelled with partner
Liked: Amenities
Decent value, breakfast options were very limited but still nice to have. Convenient for Six Flags nearby. Bathroom could have been cleaner.
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Dear Craig,Thank you for choosing our hotel during your visit to Six Flags. We appreciate your feedback and are pleased to hear you found our location convenient and our value decent. We apologize if the cleanliness of the bathroom did not meet your expectations and will work on improving this aspect. We also appreciate your feedback on breakfast options and will strive to offer a more varied selection. We look forward to welcoming you back in the future.

10/10 Excellent

Jeffrey

Staff very friendly
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Jeffrey, Thank you so much for your 5-star review! We are thrilled to hear that our staff's friendliness made your stay enjoyable. We strive to create a welcoming atmosphere for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to our hotel in the near future. Thanks again for your kind words.Warm regards,Hotel Management

8/10 Good

Jamie

Stayed 1 night in Apr 2024
Response from GM on May 5, 2024
Dear Jamie, Thank you for taking the time to rate our hotel. We're delighted to see your 4-star rating. It's our pleasure to provide the best possible service to our guests. We're always keen on improving, so if you have any suggestions or comments, please feel free to share. Looking forward to welcoming you back soon!Warm regards,Hotel Management

10/10 Excellent

Yanira

Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Dear Yanira,Thank you for your 5-star rating! We're thrilled to see that you enjoyed your stay with us. We would love to hear more about your experience, so we can continue to provide excellent service. We hope to welcome you back to our hotel soon.Warm regards,Hotel Management

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy access to the base and other local places.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Peter,Thank you for your wonderful 5-star review! We're thrilled to hear that you found our location convenient with safe and easy access to the base and other local places. It's great to know we were able to meet your expectations and we hope to welcome you back to our hotel in the near future. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Skeeter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear Skeeter,Thank you for your wonderful 5-star review! We are thrilled to hear that our staff made your stay at our hotel enjoyable. We always strive to provide top-notch service to our guests. Your feedback will certainly encourage our team to continue delivering exceptional service. We look forward to welcoming you back in the near future. Safe travels!Warm regards,Hotel Management

8/10 Good

Carlos

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Need better cleaning..
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Carlos,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding our cleaning services. We are committed to providing a clean environment for all our guests and your comments will help us improve. We look forward to welcoming you back to our hotel in the near future, where we hope to exceed your expectations.Warm regards,Hotel Management

4/10 Poor

Stephen

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
The lobby of the hotel is very nice, but that is where it ends. Hotel smells like cigarettes all over and when you get to the room, it was as if it was never cleaned. Dead bugs all over the floor turning white because they have been there a while. Centipedes running around. If you get out of the shower and walk to the bed, you'll have dirt all over your feet. Rooms are dark, the TV kept defaulting to the cable input and you have to manually change it on the TV set to hdmi because you can't use the remote. The rooms need a deep cleaning, the walls have stains and what looks like dead bugs smeared.
Response from GM on Apr 1, 2024
Dear Stephen, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced. Your feedback is extremely valuable to us as we strive to improve with each stay. Rest assured, we are taking immediate measures to enhance our cleanliness standards. We hope to have another chance to provide you with a superior experience.Warm regards,Hotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Richard,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our clean and quiet environment. We strive to provide such a peaceful experience for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

Shante

Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Shante,Thank you for taking the time to rate us. It's great to see that you've given us a 4-star rating! We're always striving for excellence and would love to hear any feedback or suggestions you might have for us. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place we stay here sobwe can do 2 days on six flags
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Andrew,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at our hotel and had a thrilling time at Six Flags. Your satisfaction is our top priority and we look forward to welcoming you back for more fun-filled adventures. Safe travels until then!Warm regards,Hotel Management

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Brandon,Thank you for taking the time to rate us with a 5-star review. We're thrilled to see we've met your expectations, even without the details. We hope you had a delightful experience and look forward to welcoming you back for another wonderful stay at our hotel. Your satisfaction is our top priority. Thanks again!Warm regards,Hotel Management

6/10 Okay

Anusiya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from David on Mar 12, 2024
Thank you! We're Happy you're enjoying your time here.

6/10 Okay

NARESH

Travelled with family
Liked: Cleanliness, staff & service
Safe place for a night. Everything was good except two things - Breakfast was not at all good and the bath tub was very old and smells of rust.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Naresh, Thank you for your feedback. We're glad to hear you felt safe and generally enjoyed your stay. We apologize for any inconvenience regarding the breakfast and bathtub. Your comments are valuable and we're committed to improving these areas. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Warm regards,Hotel Management

10/10 Excellent

Corey

Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Corey,Thank you for your 5-star rating! We're delighted to know that your stay with us met your expectations. Your feedback is valuable and encourages us to continually strive for excellence. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Alexandra,Thank you for giving us a 5-star rating! We are thrilled to know that you had a great stay with us. Your feedback is invaluable and encourages us to always provide exceptional service. We hope to welcome you back very soon for another wonderful experience. Warm regards,Hotel Management

8/10 Good

Ronny

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on Feb 24, 2024
Dear Amy,Thank you for taking the time to rate your stay at the SureStay Plus Hotel by Best Western McGuire AFB Jackson. We're glad to see that you gave us a 4-star rating! We're continuously striving to provide superior services and your feedback is valuable in this process. We hope to welcome you back in the near future for an even better experience.Warm regards,Hotel Management

10/10 Excellent

gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Gabrielle,Thank you for taking the time to rate your recent stay with us. We are delighted to see that you had a wonderful experience. If there is anything specific you enjoyed or any feedback you would like to share, please do not hesitate to reach out. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,Hotel Management

8/10 Good

Dallemand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pkace.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Dallemand,Thank you for taking the time to leave us a review. We're delighted to hear that you found our hotel to be a very nice place. Your feedback is invaluable to us as we strive to improve with each stay. We look forward to welcoming you back in the near future for an even better experience.Warm regards,Hotel Management

10/10 Excellent

gabrielle

Liked: Property conditions & facilities, room comfort
It was just nothing but positivity!!!
I love this hotel we’ve stayed a couple times the last month and every experience have been wonderful. It’s very clean and I feel safe . The front desk clerk was very nice . 10/10
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Gabrielle, We're delighted to hear that you had such a positive experience at our hotel! It's great to know that our cleanliness and hospitality have met your expectations. We're thrilled that you felt safe and comfortable during your stay. Thank you for your high rating and wonderful review. We look forward to welcoming you back soon!Warm regards,Hotel Management

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Will come back
Room OK. Beds OK. But bathroom tub needs replacing/updating
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear Angela, Thank you for sharing your experience with us. We're thrilled to know that you're planning to return. Your feedback about our bathroom tub is much appreciated and we're looking into it. We strive for continuous improvement to ensure a comfortable stay for our guests. Looking forward to welcoming you back soon.Warm regards,Hotel Management

4/10 Poor

Elyse

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was horrible. We would not even shower in it. There were multiple stink bugs around the property.
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Elyse, We deeply regret to hear about your experience at our hotel. Ensuring the comfort and satisfaction of our guests is our top priority. We have taken your feedback seriously, and we are addressing the issues you've mentioned. We promise to make significant improvements and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.

6/10 Okay

Stefanie

Travelled with partner
Liked: Staff & service, amenities
I wish I had seen a photo of the jetted tub before booking the hotel. The tub was old and icky so I didn't even get to use it...which was my reason for choosing this hotel in the first place. It was fine for a quick overnight. But I was beyond disappointed that the jetted tub was just a regular, old tub
Stayed 1 night in Jan 2024
Response from GM on Feb 5, 2024
Dear Stefanie, We sincerely appreciate your feedback. We're sorry to hear your stay did not meet expectations due to the condition of the tub. We understand how disappointing this must have been for you. Rest assured, we're taking your comments into consideration as we continually strive to improve our guest experience. We hope to have another opportunity to better serve you in the future.

6/10 Okay

Jerrod

Business traveller
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from GM on Jan 21, 2024
Dear Jerrod,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to learn more about your experience to ensure we address any areas that need improvement. If you have specific concerns or suggestions, please feel free to share them with us. We strive to provide the best possible service and appreciate your valuable input.Warm regards,Hotel Management

10/10 Excellent

Joann

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Dear Joann,Thank you so much for your 5-star review! We are thrilled to know that your stay with us met your expectations. Our hotel strives to provide a remarkable experience for our guests, so your feedback is greatly appreciated. We trust that you enjoyed the unique ambience we have worked hard to maintain. We are eager to welcoming you back on your next visit, and we'll strive to make your stay even more exceptional.

6/10 Okay

SANDEEP

Travelled with family
Disliked: Room comfort
Remote Location
Location was very remote and not convenient at all
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear SANDEEP,Thank you for sharing your feedback. We apologize if our location did not meet your expectations. We understand the importance of convenience for our guests. If there are specific aspects you found inconvenient, please let us know so we can work towards improvements. We appreciate your input and hope to have the chance to provide a more favorable experience in the future.Warm regards,Hotel Management

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel
Easy to book, texted a confirmation and it was clean! Friendly staff too.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Frank,Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that you found our budget hotel easy to book, clean, and with friendly staff. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Hotel Management

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed. Hotel was quiet and neat. Breakfast was eh, but there was food.
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Dear Cynthia,We're delighted to hear that our hotel met your needs and provided a quiet and neat environment. We appreciate your feedback on the breakfast, and we'll take it into consideration to enhance our offerings. Thank you for choosing us, and we look forward to hosting you again for another positive experience.Best regards,Hotel Management

6/10 Okay

Lei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it's good. Unfortunately the gym door is broken and can not use it. Hope they fix it soon.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Lei,Thank you for sharing your feedback, and we're pleased to hear that you had an overall positive experience. We apologize for the inconvenience regarding the gym door and appreciate your understanding. Our team is working diligently to address the issue promptly. We hope to have the opportunity to welcome you back and provide an even better stay with our facilities fully operational.Best regards,Hotel Management

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Ronald,Thank you for choosing to stay with us and for your 4/5 rating. We appreciate your feedback, and if there's anything specific you'd like to share about your experience, we'd love to hear it. Our aim is to ensure every guest has a fantastic stay, and your insights help us improve. We hope to welcome you back for an even better experience.Warm regards,Hotel Management

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from GM on Dec 28, 2023
Dear Eric,Thank you for taking the time to provide feedback on your recent stay. We appreciate your rating and value your input. We aim to continually enhance our guests' experiences and hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Mai Lan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Dear Mai Lan,Thank you for taking the time to provide your rating. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but more than adequate economy hotel. Just what we wanted.
Stayed 2 nights in Dec 2023
Response from GM on Dec 13, 2023
Dear David,Thank you for choosing our hotel and for taking the time to share your feedback. We're delighted to hear that our economy hotel met your expectations and provided just what you needed. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Jeniffer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Jeniffer,Thank you for taking the time to share your feedback. We appreciate your input and would like to understand more about your experience to address any concerns you may have. Your satisfaction is our priority, and we hope to have the opportunity to make your next stay more enjoyable.

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Michael,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your stay to better understand how we can enhance our services. Your input is valuable, and we strive to make every guest's experience exceptional.

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Feb 23, 2024
Dear Hunter, Thank you for taking the time to rate us with a 5-star review! We're thrilled to know your stay at our hotel met your expectations. Your rating speaks volumes about your experience and we're grateful for it. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,Hotel Management

10/10 Excellent

Maria Cristina

Liked: Property conditions & facilities
Excellent service
Stayed 5 nights in Nov 2023
Response from GM on Dec 7, 2023
Dear Maria,Thank you for your kind words! We're delighted to hear that you received excellent service during your stay. Our team works hard to ensure guests have a positive experience, and we appreciate your acknowledgment. We hope to have the pleasure of welcoming you back for another excellent stay.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in. So far everything very nice
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear Chuck,Thank you for choosing to stay with us! We're delighted to hear that everything has been very nice so far. We're here to ensure you have a comfortable and enjoyable experience. Wishing you a fantastic stay!