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I booked tho Expedia at $702.00
But when I got my bill from the hotel is was only $551.00
That's a difference of $150.00 so u might want to check hotel rates be for booking tho Expedia
Joseph
Response from Manager on May 22, 2024
Hello Joseph,We appreciate your feedback regarding your recent stay. It's always advisable to double-check rates and booking details directly with the hotel before confirming your reservation. If you have any further questions about your billing, please reach out to our management team for clarification.
When we showed up to check in, we had to wait in the car for 15 minutes, because 4 cop cars and several police were blocking the entrance. Eventually, the front desk employee let us in the side door. On the positive side, the towels were great!
Angie
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Angie, We regret any inconvenience during check-in. We appreciate your compliment on our towels and hope you had an enjoyable stay overall. We strive to ensure a pleasant experience for all guests.
10/10 Excellent
Cindy
Travelled with family
May 4, 2024
Liked: Amenities
Very clean and comfortable room. Good lighting in the bathroom and the bed and pillows were perfect!
Cindy
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Cindy,We're delighted to hear that you enjoyed our clean and comfortable rooms, along with the great lighting in the bathroom. It's wonderful to know that you found the bed and pillows to be perfect for a restful stay. We strive to provide a relaxing experience for all our guests.
Hello David,We are delighted to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service to all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Seems Conway in this area of the hotel never sleeps. Car drag races at night woke us many times but the hotel is not at fault.
steve
Stayed 4 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello steve,We apologize for the disturbance you experienced and thank you for bringing this to our attention. Our team will look into ways to minimize noise disruptions in the future. We hope you will consider visiting us again for a more peaceful stay.
8/10 Good
Philip
Travelled with family
Apr 10, 2024
Liked: Cleanliness
Disliked: Amenities
Very nice property and clean rooms.
Philip
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Philip,Thank you for highlighting our property and clean rooms. We appreciate your positive feedback and hope to welcome you back again soon.
Hello David,We're pleased to hear you found our staff friendly and enjoyed your clean room. We strive to provide exceptional service to all our guests. Any additional feedback is valuable for us to continue improving our guest experience. Thank you for choosing to stay with us.
6/10 Okay
Anna
Apr 8, 2024
Liked: Cleanliness, staff & service
My bed was comfortable, the room was tidy, but the sink didn’t drain well and the carpet was a bit sticky. I would say this is an average motel similar to a motel 6 environment, not what I was expecting.
I was awakened at 1 am by police vehicles honking repeatedly in the parking lot at the restaurant across the street. Evidently they were searching for someone as they had a very bright spotlight to go along with the honking. This is not a quiet motel.
Anna
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Anna, We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback on the room comfort and cleanliness. Please note that the issues you mentioned will be looked into for further improvement. Your comments are valued as we strive to enhance our guests' experiences.
Hello michael,We are pleased to hear our hotel's convenient location met your needs. Should you have any other feedback or comments, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us!
The property was clean and well maintained. The only issue was noise. It was Saturday night and the traffic and noise associated with the Custard and Steakburgers business to the east was very loud. The other side of the property was probably fine. It was impossible to get a good nights sleep.
Sidney
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sidney,We are pleased to hear that you found our property clean and well-maintained. We regret to learn of the noise inconvenience you experienced during your stay. Your feedback regarding the noise levels on the east side of the property is valuable for us to address with future guests in mind. We hope you will consider this an isolated incident and give us another opportunity to host you in a quieter setting.
Hello Garrett,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.
Hello Terry,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience and will share your comments with our team for their review. If you have any further concerns, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.
Hello Morris,We are delighted to hear you enjoyed your stay with us! If you have any suggestions for improvement, please feel free to share them with us directly. We look forward to welcoming you back soon!
Hello Ginger,Thank you for your positive feedback! We are delighted to hear that you had an enjoyable experience during your stay with us. We strive to provide outstanding service and a comfortable atmosphere for our guests. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another memorable stay.
10/10 Excellent
Lori
Feb 10, 2024
Lori
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Lori,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!
10/10 Excellent
Jane
Jan 29, 2024
Jane
Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Jane,We are delighted to hear that you enjoyed your recent stay with us! We look forward to welcoming you back soon.
10/10 Excellent
Verified traveller
Dec 29, 2023
Verified traveller
Stayed 3 nights in Dec 2023
Response from Manager on Dec 31, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience. If you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you back on your next visit!
Check in process was quick and easy; staff was great, Ron was very clean and comfortable.
Sharon
Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Sharon,Thank you for taking the time to share your positive check-in experience with us. We are delighted to hear that our staff provided you with great service and that you found your room to be clean and comfortable. We appreciate your feedback and hope to welcome you back in the future.
6/10 Okay
Richard
Dec 19, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Richard
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Richard, We appreciate you choosing our hotel for your stay. If you encountered any issues during your time with us, please don't hesitate to reach out to us directly so we can address it and ensure a better experience for future guests.
Hello William,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Had a great stay. Very friendly service. The room was clean and had a fresh smell. Breakfast was served early enough that we could get on the road.
Kevin
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Kevin,Thank you for your kind feedback! We're delighted to hear that you had a great stay with us and enjoyed our friendly service. It's wonderful to know that you found your room clean and fresh, and that our early breakfast hours accommodated your travel plans. We truly value your comments and hope to welcome you back in the future.
We enjoyed our stay at the Best Western Conway Arkansas
Diane
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Diane,Thank you for choosing Best Western Conway Arkansas for your stay. We're delighted to hear that you enjoyed your time with us. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.
Breakfast is the best I have had outside a 5-star hotel. Noisy. Rooms around me had activity all night. Clothes washing facilities is not really that ... They will wash, dry and fold your clothes for $10/load.
Donald
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Donald, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast experience! We apologize for any noise disturbances you encountered during your stay, as we strive to provide a peaceful environment for all guests. Regarding the clothing facilities, we apologize if there was any confusion and appreciate your input. We'll review this service to ensure we meet our guests' expectations.
The gentleman working the front desk was a pleasure to deal with. Checkin was quick and easy. Thank you
Thomas
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Thomas,Thank you for your kind words! We're delighted to hear that our front desk staff provided you with an efficient check-in experience. We appreciate your feedback and hope to welcome you back soon.
Property was good, it was convenient being near the freeway. Breakfast was good, eggs & yogurt for us who have a gluten allergy. Staff very nice & helpful.
Cindy
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Cindy,Thank you for your kind words! We're thrilled to hear that you enjoyed our convenient location, breakfast options, and helpful staff. We hope to welcome you back soon!
Hi John,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Hello Chris,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
10/10 Excellent
Telean
Aug 17, 2023
Telean
Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
Hello Telean,Thank you so much for the incredible rating. We look forward to your next visit.
Hello Jim,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.
We were super impressed with the friendly customer service. Anything we needed they were quick to provide. Great breakfast. Clean rooms. Easy access to just about anywhere.
Joanna
Stayed 3 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hi Joanna,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.
6/10 Okay
Jeff
Jul 2, 2023
Jeff
Stayed 1 night in Jun 2023
Response from Manager on Jul 25, 2023
Hello Jeff, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
8/10 Good
Alan
Travelled with group
Jun 30, 2023
Liked: Cleanliness, staff & service
The hotel has some age on it and the room doors open to the outside. They have six rooms that have inside doors in the front, but the noise from the road in front is loud. The staff was kind, courteous and was helpful in our requests.
Alan
Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Alan,Thank you for being a valued guest and for providing us the feedback regarding our staff and room. Your voice is very valuable to us and we hope you will return on your next travels.
10/10 Excellent
Gina
Jun 30, 2023
Gina
Stayed 1 night in Jun 2023
Response from Manager on Jul 22, 2023
Hello Gina,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.
4/10 Poor
Michele
Business traveller
Jun 28, 2023
Disliked: Cleanliness
The sheets had not been changed. Had body skin, hair and black specks. When I went to front desk to get a key for a new room, the attendant at desk apologized and gave me the excuse that they were sold out the night before and did not have enough clean linens. WOW, that tells me they were okay with not changing the sheets now and then.
Michele
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Michele, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
8/10 Good
CHRISTINE
Travelled with family
Jun 25, 2023
Liked: Cleanliness, staff & service, room comfort
CHRISTINE
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello CHRISTINE,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
8/10 Good
Rodrigo
Travelled with group
Jun 12, 2023
Liked: Cleanliness, staff & service
Rodrigo
Stayed 2 nights in Jun 2023
Response from Manager on Jun 15, 2023
Hello Rodrigo,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
The manager at the front desk was so friendly and helpful. The beds slept wonderful even with a bad back. Great place!
Billie Ruth
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hi Billie Ruth,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.
Friendly staff. Room clean and comfortable. Would stay again
Robert
Stayed 1 night in Jun 2023
Response from Manager on Jun 3, 2023
Hello Robert,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and also our room. I hope that we will impress you with exemplary service during future visits.
Upon check in the person that checked me in was more concerned with the phone call she was on using her cell phone than making sure I got checked in. Then I went to my room and scanned my card to get both red and green lights on the door. Tried to open it and could not. So went back down to the lobby where they sent the teenaged daughter to help me with the door. All she did was pull the handle as hard as possible then put her weight on the door and it opened. Does that seem safe. The sheets had stains on them. The room had an odor. I will never stay at this place again.
Barry
Stayed 1 night in May 2023
Response from DP on May 24, 2023
Barry, On behalf of our staff I would like to apologize for not meeting your expectations. Your satifications is important to us an we will be using your feedback to implement improvements to ensure we offer a better experience for our customers
Other than check in our stay was wonderful!
There was an issue with check in and attendant sent me to back of line so he could help other customers which I understand. I had stepped over to read a menu and when I did that someone else came in so I lost place in line. I waited for my turn to get sent behind 2 more people.
The attendant was very nice and apologetic but a 45 min check in is not fun. He was alone and didn’t have help. This is not against him personally but again 45 to check in is unreasonable.
Sheila
Stayed 2 nights in May 2023
Response from Manager on May 23, 2023
Hi Sheila,I'm very sorry for your poor arrival experience. My sincere apologies you found our associate had no help or was the only one assisting. We strive to provide sincere hospitality/ assistance and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.
Hi Douglas,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!
Hello Kelly D,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
10/10 Excellent
Joshua
May 8, 2023
Liked: Cleanliness, staff & service
Joshua
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Joshua,Thank you so much for the incredible rating. We look forward to your next visit.
Hi Ray,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.
Hello Anthony,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
Hello Connie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.