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Reviews of The Derwent Manor Boutique Hotel

4 out of 5
The Derwent Manor Boutique Hotel
Allensford, Consett, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 418 reviews" "
Rating 8 - Good. 111 out of 418 reviews" "
Rating 6 - Okay. 39 out of 418 reviews" "
Rating 4 - Poor. 13 out of 418 reviews" "
Rating 2 - Terrible. 8 out of 418 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Duncan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were young and very pleasant but i think a training programme for these young people should be put in place to greatlt improve the customer service and experience
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Swimming facilities lovely. Grounds immaculate and even a wee play park for kids. Only thing that spoilt things slightly was the service in the Antler bar. Not enough staff on so service was slow. We ordered food just after 5pm and had to go and check where it was at 6.10pm. They said there was a problem with the printer and they had lost our order. Not ideal with a starving 3 year old but they did their best to rectify it, complimentary drinks and rushed the order through once brought to their attention. Staff polite and friendly, just not enough of them and the ones that were working were slow. Overall a great stay, would definitely return.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, wonderful staff especially Liz on main reception. Exquisite rooms with beautiful views. So welcoming for dogs. Loved every second x
Stayed 1 night in May 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice hotel. Huge bed. Was lovely to be able to use the Swimming pool. Would definitely go back.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 4 nights in Apr 2024

10/10 Excellent

Satnam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent base for exploring Northumbria, staff were extremely helpful and accomodating in dealing with queries.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shona

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and the bed was so comfortable. Food was amazing and so much choice. Loved they were dog friendly too. Will be returning in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all polite and helpful. Room was spacious, good choice of pillows. Great coffee machine.
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again an amazing stay. The food was delightful and the room, especially the huge bed, was superb!! We will definitely return soon!!
Stayed 1 night in Apr 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and views out of the window of our room were lovely. If I had a complaint it would be that the pool wasn’t inside the building it was a short walk away so would be cold in the winter coming back but that would be if I was picky. Couldn’t fault the hotel or facilities other than the toaster broke at breakfast will definitely be back
Stayed 1 night in Mar 2024

2/10 Terrible

sara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Service during evening meal to a poor standard. Breakfast not label up for nut allergies.
Stayed 1 night in Mar 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Rowan Cottage for 2 nights for our daughter’s wedding and it was really lovely. Great views, very warm hot tub and fully kitted out kitchen with everything you would need for a stay. Only downside was the very poor shower - no pressure at all and lack of upstairs loo as well as no dressing tables in any bedrooms. But we had a great time and the hotel is also lovely with very clean rooms for other guests plus a great swimming pool. Will definitely be back for a stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and nice location
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here dozens of times over many years, I believe that currently the hotel is in the best shape it’s ever been, apart from the old original windows. Special mention to the chef who has does a great job.
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and staff were very good
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent stays
Friendly service , nice meal we have had several visits to this hotel and have never been disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely food excellent service happy days
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
We had an amazing stay at this hotel recently - the staff were so welcoming and kind, the food was delicious, great portions and the hotel had wonderful facilities. We will definitely return and would definitely recommend it!
Stayed 1 night in Oct 2023

10/10 Excellent

Rachael

Stayed 1 night in Oct 2023

10/10 Excellent

Rav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bad start arrived 2.50 the paperwork did state check in 3pm asked to sit and wait 10-15 mins given that we had travelled from Scotland.We were allocated a room at end of a corridor next door to a boiler room this was quite noisy.We went back to reception to say we live in the country and not used to the noise we seen another receptionist and was given an upgrade of another room which was lovely do not accept room 126 if you want peace and quiet .
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Charlotte

Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality as it should be done
Fantastic service by all staff, best customer service we’ve experienced in a long time - especially George and Head Chef. Beautiful location, very comfortable room, great stay.
Stayed 2 nights in Sep 2023

6/10 Okay

Gary

Disliked: Cleanliness
Stayed 6 nights in Aug 2023

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a stunning location.
We just stayed fir a night on our way home from holiday to see family. The hotel itself looks stunning, with great views all round and lovely decor. As you enter the driveway, the signing is non existent, so trying to find reception was a bit of a nightmare. Then when we got there, there was only one receptionist dealing with someone from a wedding part so had to wait for quite a while to be checked in. Our room was lively, very plush with a gazillion pillows on the beds! Lovely added touches with the coffee machine and sundries. Wouldve liked hooks on the back of the bathroom door to hang towels as there was nowhere to put them to dry. Disappointed to be woken early the next morning by next door having breakfast delivered and the employee delivering it saying very loudly that it was room service. This was around 6am. The pool was nice, although neither of the jacuzzis was working and its starting to look like it needs a refresh. There are bags for wet swimwear but a more sustainable solution might be to have a spinner. Breakfast was ok. It was self serve except for hot drinks. The eggs were as you'd expect under a heat lamp so would be nice to be able to order fresh eggs. Good selection of pastries. Check out was again a bit slow as there was only one person on. During these busier times, id expect them to have additional resource available to not keep people wairing too long. Overall a nice stay but a few things for the venue to improve.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stunning hotel excellent staff, fabulous food
Stayed 1 night in Jul 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Stayed 1 night in Jul 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Amazing place! The room was stunning with great views of the countryside. Food and service both excellent. Highly recommend and will use again.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with a relaxed atmosphere and attentive staff.
Stayed 1 night in Jun 2023

8/10 Good

Ian

Liked: Staff & service, property conditions & facilities, room comfort
Restful stay
Nice place to stay out in countryside, nice walks. Warn swimming pool and jacuzzi. Ev charging first come first served.
Stayed 1 night in Jun 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious rooms.
All good. Room nice and clean. Beautiful views. Lovely staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Cindy

Stayed 1 night in Jun 2023

10/10 Excellent

Jayne

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023