Conley Vacation Packages

We were very pleased with our two night stay at this lovely resort. The location was perfect. We enjoyed our balcony overlooking the river. The only mild disappointment was the air conditioner wasn’t working very well but it was such nice and cool weather that we left the balcony door open to let the cool breeze in. Overall we were pleased with our stay!

We had a great stay at the Westin, the hotel is beautiful, you get that luxury feel. The staff was great, the bar was amazing. I would definitely stay here again. The only complaint I have is the pool. It is advertised as heated and It was not . It took almost two hours and 3 phones calls for someone to come check the pool and when they did come they scanned the pool water from a distance and said It was 85 degrees. The pool was not heated at all and there needs to be a more thorough check on the pool, otherwise It shouldn’t be advertised as heated. Other than that we had a great time .

I had a terrible and extremely disappointing experience at this hotel. I paid for a room with two beds, but when I arrived, I was given a room with only one bed. When I went downstairs to complain, I was told that no other rooms were available. Instead of providing the room I had paid for, they brought a child's rollaway bed to my room. I wasn't traveling with a child! I was there with my best friend to attend the San Francisco 49ers game. The staff promised to move us to the correct room the following day, but that didn't happen until 7 PM! We spent almost the entire next day waiting for something that should have been provided from the beginning. To make matters even worse, a brand-new perfume I had purchased at the Coach store at Ponce City Market in Atlanta went missing from my room. I believe it was stolen. This was an absolutely unacceptable experience from beginning to end. I paid for a specific room, did not receive what I booked, was given a completely inappropriate sleeping arrangement, and then had a personal item go missing. Terrible customer service, poor management, and an extremely disappointing stay. I expected much better, and I would not recommend this hotel based on my experience. I believe I deserve a refund or compensation for everything that happened.