The room was clean and beautiful!... But... When we pulled up the trashcan outside the door was overflowing with trash, as was the sidewalk around it. Then, it took almost 30 min to check in (even though we were the only ones in the lobby)! The manager couldn't find us on her computer, then couldn't get the price right (somehow it was double), then couldn't get the printer to work (but promised to slide a receipt under our door later), then searched and searched for a room to put us in (even though she told us there were only 4 parties staying that night). While chatting with her, she mentioned that her housekeepers stole from her, so they were in jail, and that the adjacent building had pipes break and flooded, so was closed. When I inquired about breakfast hours, she said there was no breakfast as the housekeepers had stolen her Keurig and refrigerator, but she was going to get some donuts in the morning at 6:30. (upon thinking about this, it didn't make sense, as every room has a refrig and coffee maker she could have borrowed) When we finally headed for our room (through exterior doors with broken locks) I was apprehensive - but the room itself was wonderful! We went to the lobby about 8 the next morning and both doors were locked - so no breakfast as promised. Also, no receipt as promised, and the trashcan remained overflowing. I think the excellent ratings are probably from previous owners/managers - and am guessing the rooms will soon be going downhill too.