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Reviews of Concord's Colonial Inn

3 out of 5
Concord's Colonial Inn
48 Monument Square, Concord, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 420 out of 948 reviews" "
Rating 8 - Good. 316 out of 948 reviews" "
Rating 6 - Okay. 137 out of 948 reviews" "
Rating 4 - Poor. 43 out of 948 reviews" "
Rating 2 - Terrible. 32 out of 948 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jarrod, Canaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Concord’s Colonial Inn. My room was super nice, quiet and historic and I enjoyed a wonderful dinner on the patio. Thanks so much!
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on May 10, 2024
Greetings Jarrod,Thank you for your feedback and glad to know you had a wonderful time at Colonial Inn, we are looking forward to welcoming you back soon.

4/10 Poor

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Resting on its history and reputation. The fellow checking us in was great, helpful, and kind. Rest of staff was so-so. No breakfast was a downer. The bar just ok, understaffed. Beer selection disapointing. If going back to the area would look for someplace else
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on May 10, 2024
Greetings Kenneth,Thank you for your feedback. To be honest, we have received so many great comments about our beer selection and other beverage options and great guest service. we will review our beer selection.

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst. This place is so noisy. No one cares. They do not answer the phone at night.
Stayed 2 nights in Mar 2024
Response from Concord's Colonial Inn on May 10, 2024
Greetings Dennis,Thank you for sharing your feedback, we are sorry to hear you have not pleasant stay. we will follow up team and hopefully, you will give us one opportunity to serve you in a better way.

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the colonial for its character and atmosphere
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on May 4, 2024
Greetings Jane,Thank you for giving us five stars! we are looking forward to welcoming you back!

2/10 Terrible

Mohammad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The front desk staff was not good.
Stayed 1 night in Apr 2024
Response from Admin on May 2, 2024
Thank you for taking the time to share your feedback with us. We understand that early check-in requests are important, and we regret any inconvenience caused by our inability to accommodate your request on this occasion.At Concord's Colonial Inn, we strive to ensure that every guest has a comfortable and enjoyable experience. However, our standard check-in time is set at 3:00 PM to allow our dedicated housekeeping team sufficient time to prepare the rooms to our high standards of cleanliness and comfort.While we always do our best to accommodate early arrivals whenever possible, unfortunately, there are occasions when we are fully booked the night before, leaving us unable to offer early check-in options.We appreciate your understanding of our policies and procedures and hope that despite this issue, you were able to enjoy your stay with us. Should you have any further questions or concerns, please do not hesitate to contact us directly.Once again, thank you for choosing Concord's Colonial Inn, and we hope to have the opportunity to welcome you back in the future.Sincerely,

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Cute area!!
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 29, 2024
Greetings Cute,Thank you for sharing feedback. we are looking forward to welcoming you back!

8/10 Good

Juan, Weston

Liked: Property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 22, 2024
Greetings Juan,Thank you for giving us 4 stars. we are looking forward to welcoming you back soon.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was in a great location! Restaurant was so inviting with a good menu! Hard to get around with different sections .
Stayed 2 nights in Apr 2024
Response from Concord's Colonial Inn on Apr 19, 2024
Greetings Kathleen,Thank you for sharing feedback. we are glad you have a wonderful time at Concord Colonial Inn. We are looking forward to welcoming you back soon.

6/10 Okay

Peter

Disliked: Amenities
Overrated
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 19, 2024
Greetings Peter,Thank you for sharing your feedback, we would like to know more about what went wrong during your stay. which has stopped giving us five stars.

10/10 Excellent

Michael, OKLAHOMA CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic charm
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 17, 2024
Greetings Michael,Thank you for sharing your feedback. we are looking forward to welcoming you back soon.

6/10 Okay

Samuel

Was decent
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 17, 2024
Greetings Samuel,Thank you for sharing your feedback. we would like to know what went wrong during your stay, that stopped you not giving us five stars.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice. However, the toilet kept refilling every minute or so-even after our notifying the front desk. Also, no one came to empty trash or change towels during our stay. We were there Friday through Tuesday. All that being said, the restaurant was fantastic and I’d give a walkability score of 90. Not good for people who have trouble with stairs but we would gladly stay there again!
Stayed 4 nights in Apr 2024
Response from Concord's Colonial Inn on Apr 14, 2024
Greetings Deborah,Thank you for sharing feedback. We followed up with front-of-the-house departments, please give us one opportunity to serve you in a better way. we are looking forward to seeing you.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here!
Stayed 4 nights in Apr 2024
Response from Concord's Colonial Inn on Apr 8, 2024
Greetings Nicole,Thank you for sharing your feedback. we are glad you had a wonderful stay at Concord Colonial Inn. we are looking forward to welcoming you back soon.

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Charming colonial hotel. The staff were warm and friendly, and the hotel was conveniently located. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Concord's Colonial Inn on Mar 26, 2024
Greetings Rebecca,Thank you for sharing feedback. We are glad to know you have a wonderful experience with us. we are looking forward to welcoming you back soon.

4/10 Poor

Ciara

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower was broken. Loud noises from pipes at night and morning
Stayed 1 night in Mar 2024
Response from Concord's Colonial Inn on Mar 25, 2024
Greetings Ciara,Thank you for sharing your feedback. we are sorry to hear that your stay was unpleasant due to the shower broken. We have addressed this issue and hopefully, you will give us one more opportunity to serve you better way.

8/10 Good

daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat traveler; always comfortable at this hotel
Stayed 1 night in Feb 2024
Response from Concord's Colonial Inn on Mar 22, 2024
Thank you for giving us four stars! we are looking forward to welcoming you soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this old inn! Staff was great,wonderful shops in walking distance. We enjoyed our meal and drinks at the property and also at cafe down the street.
Stayed 1 night in Mar 2024
Response from Concord's Colonial Inn on Mar 25, 2024
Greetings Darlene,Thank you for sharing your feedback. we are so glad you have a wonderful time at Colonial Inn. we are looking forward to welcoming you back soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is Outstanding!
Stayed 1 night in Mar 2024
Response from Concord Colonial Inn Team on Mar 4, 2024
Greetings Stephen,Thank you for sharing feedback! we are looking forward to welcoming you back soon!

8/10 Good

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Concord Colonial Inn Team on Feb 19, 2024
Greetings Liane,Thank you for giving us 4 stars! we are look forward to welcoming back soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice historic inn.
Stayed 1 night in Feb 2024
Response from Concord Colonial Inn Team on Feb 19, 2024
Greetings Richard,Thank you for giving us 4 stars! we are look forward to welcoming back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Concord's Colonial Inn on Mar 22, 2024
Thank you for giving us five stars! we are looking forward to welcoming you soon!

10/10 Excellent

Thomas, Needham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

2/10 Terrible

John

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Heater didn’t work. Was an icebox. Staff worthless.
Stayed 1 night in Jan 2024
Response from Alek Adamson on Jan 19, 2024
Dear John,We hope this message finds you well. Firstly we are very disappointed to see that you were not satisfied. We want you to know that we are addressing this matter immediately. Can you please contact us and give us more detailed information?We tried to call you but it went to voicemail. Sincerely,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique Inn. Enjoyed our 2 night stay , the staff and food was outstanding! Would highly recommended.
Stayed 1 night in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback and glad to hear to you have wonderful stayed and dinner. we are looking forward to welcoming you soon.

4/10 Poor

Jodi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Great location for visiting Concord. Very small room/tiny bath with basic furnishings, not as attractive/cozy as the online photos make it look, but comfortable enough. The building is a warren with multiple tight staircases to get between parking lot, front desk, and room, a bit inconvenient with luggage and not at all accessible if we'd had mobility challenges. It's a historic building, but on the inside, looks merely dated (more like a 30-year-old dormitory than an 18th-century hotel). Some exterior doors were randomly locked, others said they were but weren't. We didn't try the restaurant; breakfast wasn't available on weekdays and we were elsewhere in the evenings. Overall, I would be willing to stay here again but wouldn't go out of my way to do so.
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings Susan,Thank you for sharing your feedback. Due to historical building 1716, their are difficulties to change property as a convenience way and implement elevator. However, currently, we are going under renovation and hopefully you will revisit this property once the renovation completed..

10/10 Excellent

Thomas, Needham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

Boris, Cape Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed over Christmas break while visiting relatives nearby. Quiet during this period.
Stayed 3 nights in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings Boris,Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice placew to stay. Excellent dinner.
Stayed 1 night in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings James,Thank you for sharing feedback and glad to hear to you have wonderful stayed and dinner. we are looking forward to welcoming you soon.

10/10 Excellent

Thomas, Needham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

Judy

I grew up in Concord, and it was the first time I had the opportunity to stay in the Inn. It was a visit back home filled with many memories❤️
Stayed 1 night in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings Judy,We are so happy to know your stay was wonderful and many memories! we are looking forward to welcome you back soon

8/10 Good

Alisyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allllll the vibes and atmosphere, rooms are fine.
My daughter and I stayed here on our mother/daughter literary road trip to visit Orchard House, Walden Pond, Sleepy Hollow Cemetery, and Emerson House (closed, sadly). The vibe and location of the Colonial Inn are unbeatable, especially at Christmas time, when there are wreaths and garlands everywhere, and candles in every window. Concord is tiny and very walkable, but we did have a car, and parking was free and ample. The Forge bar is tiny but packed with atmosphere, and Sabas is the best bartender in the game. I accidentally left my credit card on the bar one night, and he made sure it was safely waiting for me at the front desk in the morning. I will say the rooms are just average. Our first room was very small and so hot we had a to sleep with a window open when it was 30 degrees outside. The rollaway we requested was terrifically uncomfortable and took up all our floorspace. We were upgraded to a larger 2-bed room for $20 the following night and that was much more comfortable. The staff was very nice, and overall we had a pleasant stay. I would stay here again if I ever found myself back in Concord.
Stayed 2 nights in Dec 2023

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our stay. We loved being in the heart of Concord and the hotel complimented the surrounding historical area perfectly We never did see a ghost, not sure if that was good or bad. We had dinner there the first night and enjoyed our meal thoroughly. The one thing I would have a potential visitor be aware of is that it can be a little difficult for someone with a physical impairment to navigate at times. My wife had broken her ankle and was on crutches. Our room was downstairs and she had to negotiate some stairs no matter which way we used to get up to the lobby and dining area. There was a walkout exit in the rear but it was locked after 9:30 pm, I believe, which can make things a little tricky if you get in later. I would emphasize that for us it was not a deal breaker, but it’s something to consider if you have mobility issues.
Stayed 2 nights in Oct 2023

2/10 Terrible

Thomas, Needham

Business traveller
Although I booked a room in advance and paid for it with my credit card, when I arrived at 11:30 pm I was turned out into the cold. I was told I could not check in without a driver's license or passport. I had neither. I did have the credit card with my name on it and which I had used to pay for the room in advance. I have been reserving rooms through expedia for decades. I found no statement on the hotel website that I would need one of these IDs. They will never get my business in the future.
Stayed 1 night in Dec 2023

8/10 Good

Rodrigo Rodriguez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Nice inn, located in a lovely area near shops and restaurants. Little to no internet service in the rooms. The night clerk was quite nasty to us.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Concord Colonial Inn is an older place with lots of character. It is interesting to stay in such an establishment with such history. It is not for everyone but it was excellent for me.
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy last minute booking
Stayed 1 night in Nov 2023

10/10 Excellent

Eusebio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my 1st stay. Everytime I stay here it is a different experience but always a good one. My wife and I have had the pleasure of staying in rooms 24,27 and now 2. Thank you to the staff and personnel workimg the Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 1 night in Nov 2023

6/10 Okay

LeRoy

Travelled with family
Room was adequate. Very small and bathroom extremely small I think we would have enjoyed it more if we were in the original part of the inn
Stayed 2 nights in Oct 2023

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time my wife and I stayed her and have always been happy. Central ocation in quiet Concord. Nice colonial atmposphere, lodging is good, restaurants serve good food. Excellent idea when visiting Boston but dont want to stay in the city...15 mins drive.
Stayed 1 night in Nov 2023

6/10 Okay

Peter D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty carpet. Peeling paint, damaged sink. Poorly maintained. Needs to be updated
Stayed 2 nights in Nov 2023

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Lovely and historic inn in Concord. Those who want cookie cutter Hotels R Us should seek elsewhere.
Stayed 1 night in Oct 2023

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service
The property is an historic inn, it is old and so there are uneven floors, lot and lots of stairways and doorways (andand ghosts ). It does not have elevators so be prepared. It can be easy to get turned around. But it is charming and in a beautiful historic town with lovely shops and restaurants. We stayed in a suite with three people, there was plenty of space for us. One person slept on the love seat sized pull out couch. The mattress was very thin and old. We requested an extra blanket and pillow which were eventually delivered. There were two tv’s, one in the common space and one in the separate bedroom but there was only one remote to control both tv’s. We requested another one but it was never delivered. Again The Concord Colonial Inn is by historic as well as the town itself, if you love beautiful homes and history I highly recommend this property.
Stayed 1 night in Oct 2023

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked all the historical aspects and being able to walk around the town easily. There were restaurants and drink options within the hotel that were nice too.
Stayed 1 night in Oct 2023

6/10 Okay

Linda

Liked: Cleanliness
Great restaurant, OK hotel
The exterior is quaint and the history of building is very interesting. Inside it’s dated, difficult to find way through maze of halls and stairs. The parking lot is very small. When we arrived there were no spots. We were told to find a spot on the street and probably after the restaurant closed we should be able to find a spot. After dinner, we did find one spot left. Restaurant was great. But room was small and bed was not comfortable. We felt like we rolled to middle. Would recommend the restaurant.
Stayed 1 night in Oct 2023

2/10 Terrible

Gila, Larchmont

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not ready when we arrived, and we ended up being late to a wedding, the rooms are filthy even though I had asked for a clean room because I had read other reviews commenting on that, there was not enough parking in the back lot, there was no signage in the back lot for The Colonial Inn and getting to the lobby was a circuitous maze and only with the assistance of kindly guests -- the workers couldn't be bothered, they were "on break" - did I find my way to check in with s curt manager overworked dealing alone with a very long line. And when I finally settled on an alternate room because of my time constraints, even the bathroom hadn't been cleaned! I was assured there were blackout shades -- there are not! And the alarm clock blaringly woke us at 6am, completely gratuitous! I love historic inns but this was us a complete disaster, understaffed, poorly maintained, just filthy. A complete disappointment.
Stayed 1 night in Oct 2023
Response from Alek Adamson on Oct 23, 2023
Dear Gila,We are also disappointed to read your review, which was not the case at all. You arrived at our front desk at 3:35PM, when we had a line of people (at least 10 people) ahead of you. Unfortunately, every guest has their needs and nobody wants to give their space in the queue their line. Check in process usually takes 5 minutes. We are really sorry to hear that you think you are being late has something to do with us. As our manager said, we do not control your or other guests' timing. It is also incorrect that you mentioned there were desk agents "on break". We had one person at the desk and he was doing his absolute best to check everybody in. It would be good to see his efforts and the help being mentioned, desk agent brought your two heavy luggage upstairs. We have shown you signs multiple times. We are saddened to read that you think your room was dirty. Which is another incorrect accusation. Our manager escorted you to your room and he also asked you about your room. Nothing was mentioned there either. We actually heard the opposite from you when we were showing your room to you. Parking lot was a problem, but apparently you found a spot. Once again, we are saddened to read that you being in a rush/hurry/in a chaotic situation is our problem. Your husband left right after you and we asked him how his stay was and his response was "great, thank you very much". Sincerely,