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Reviews of Concord's Colonial Inn

3 out of 5
Concord's Colonial Inn
48 Monument Square, Concord, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 954 reviews" "
Rating 8 - Good. 317 out of 954 reviews" "
Rating 6 - Okay. 137 out of 954 reviews" "
Rating 4 - Poor. 44 out of 954 reviews" "
Rating 2 - Terrible. 32 out of 954 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Concord's Colonial Inn on May 24, 2024
Greetings Joyce,Thank you for giving me five stars! we are looking forward to welcoming you back soon!

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Charming historic inn at the heart of Concord.
Stayed 1 night in May 2024
Response from Concord's Colonial Inn on May 21, 2024
Greetings Liane,Thank you for sharing your feedback. we are glad to know you enjoyed your stay. we look forward to welcoming you back.

4/10 Poor

Naida

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The check in agent was competent though no particular warmth or friendly. We arrive around 10.40 pm and after a long flight I was looking forward to a nice shower. My room on the 3rd floor had absolutely no hot water. Even running the sink faucet for 20 minutes did not result in even warm water. The bed is comfortable and I went to sleep but around 5:30am it sounded like my bed was in the middle of a freeway. I would not have expected that level of traffic noise given the tranquil setting of the night. Breakfast is only included on weekends just in case you miss that detail. The parking if you arrive late is difficult; we got the last spot. I would not recommend this hotel.
Stayed 1 night in May 2024
Response from Concord's Colonial Inn on May 24, 2024
Greetings Naida,Thank you for sharing your feedback. I am sorry to hear that you did not have an enjoyable stay at Colonial Inn. We followed up with the front of the house and implemented a training plan. Hopefully, you will give us one opportunity to serve you in a better way.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Concord's Colonial Inn on May 14, 2024
Greetings Clifford,Thank you for giving us four stars! we are looking forward to welcoming you back soon.

10/10 Excellent

Jarrod, Canaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Concord’s Colonial Inn. My room was super nice, quiet and historic and I enjoyed a wonderful dinner on the patio. Thanks so much!
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on May 10, 2024
Greetings Jarrod,Thank you for your feedback and glad to know you had a wonderful time at Colonial Inn, we are looking forward to welcoming you back soon.

4/10 Poor

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Resting on its history and reputation. The fellow checking us in was great, helpful, and kind. Rest of staff was so-so. No breakfast was a downer. The bar just ok, understaffed. Beer selection disapointing. If going back to the area would look for someplace else
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on May 10, 2024
Greetings Kenneth,Thank you for your feedback. To be honest, we have received so many great comments about our beer selection and other beverage options and great guest service. we will review our beer selection.

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst. This place is so noisy. No one cares. They do not answer the phone at night.
Stayed 2 nights in Mar 2024
Response from Concord's Colonial Inn on May 10, 2024
Greetings Dennis,Thank you for sharing your feedback, we are sorry to hear you have not pleasant stay. we will follow up team and hopefully, you will give us one opportunity to serve you in a better way.

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the colonial for its character and atmosphere
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on May 4, 2024
Greetings Jane,Thank you for giving us five stars! we are looking forward to welcoming you back!

2/10 Terrible

Mohammad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The front desk staff was not good.
Stayed 1 night in Apr 2024
Response from Admin on May 2, 2024
Thank you for taking the time to share your feedback with us. We understand that early check-in requests are important, and we regret any inconvenience caused by our inability to accommodate your request on this occasion.At Concord's Colonial Inn, we strive to ensure that every guest has a comfortable and enjoyable experience. However, our standard check-in time is set at 3:00 PM to allow our dedicated housekeeping team sufficient time to prepare the rooms to our high standards of cleanliness and comfort.While we always do our best to accommodate early arrivals whenever possible, unfortunately, there are occasions when we are fully booked the night before, leaving us unable to offer early check-in options.We appreciate your understanding of our policies and procedures and hope that despite this issue, you were able to enjoy your stay with us. Should you have any further questions or concerns, please do not hesitate to contact us directly.Once again, thank you for choosing Concord's Colonial Inn, and we hope to have the opportunity to welcome you back in the future.Sincerely,

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Cute area!!
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 29, 2024
Greetings Cute,Thank you for sharing feedback. we are looking forward to welcoming you back!

8/10 Good

Juan, Weston

Liked: Property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 22, 2024
Greetings Juan,Thank you for giving us 4 stars. we are looking forward to welcoming you back soon.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was in a great location! Restaurant was so inviting with a good menu! Hard to get around with different sections .
Stayed 2 nights in Apr 2024
Response from Concord's Colonial Inn on Apr 19, 2024
Greetings Kathleen,Thank you for sharing feedback. we are glad you have a wonderful time at Concord Colonial Inn. We are looking forward to welcoming you back soon.

6/10 Okay

Peter

Disliked: Amenities
Overrated
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 19, 2024
Greetings Peter,Thank you for sharing your feedback, we would like to know more about what went wrong during your stay. which has stopped giving us five stars.

10/10 Excellent

Michael, OKLAHOMA CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic charm
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 17, 2024
Greetings Michael,Thank you for sharing your feedback. we are looking forward to welcoming you back soon.

6/10 Okay

Samuel

Was decent
Stayed 1 night in Apr 2024
Response from Concord's Colonial Inn on Apr 17, 2024
Greetings Samuel,Thank you for sharing your feedback. we would like to know what went wrong during your stay, that stopped you not giving us five stars.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice. However, the toilet kept refilling every minute or so-even after our notifying the front desk. Also, no one came to empty trash or change towels during our stay. We were there Friday through Tuesday. All that being said, the restaurant was fantastic and I’d give a walkability score of 90. Not good for people who have trouble with stairs but we would gladly stay there again!
Stayed 4 nights in Apr 2024
Response from Concord's Colonial Inn on Apr 14, 2024
Greetings Deborah,Thank you for sharing feedback. We followed up with front-of-the-house departments, please give us one opportunity to serve you in a better way. we are looking forward to seeing you.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here!
Stayed 4 nights in Apr 2024
Response from Concord's Colonial Inn on Apr 8, 2024
Greetings Nicole,Thank you for sharing your feedback. we are glad you had a wonderful stay at Concord Colonial Inn. we are looking forward to welcoming you back soon.

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Charming colonial hotel. The staff were warm and friendly, and the hotel was conveniently located. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Concord's Colonial Inn on Mar 26, 2024
Greetings Rebecca,Thank you for sharing feedback. We are glad to know you have a wonderful experience with us. we are looking forward to welcoming you back soon.

4/10 Poor

Ciara

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower was broken. Loud noises from pipes at night and morning
Stayed 1 night in Mar 2024
Response from Concord's Colonial Inn on Mar 25, 2024
Greetings Ciara,Thank you for sharing your feedback. we are sorry to hear that your stay was unpleasant due to the shower broken. We have addressed this issue and hopefully, you will give us one more opportunity to serve you better way.

8/10 Good

daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat traveler; always comfortable at this hotel
Stayed 1 night in Feb 2024
Response from Concord's Colonial Inn on Mar 22, 2024
Thank you for giving us four stars! we are looking forward to welcoming you soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this old inn! Staff was great,wonderful shops in walking distance. We enjoyed our meal and drinks at the property and also at cafe down the street.
Stayed 1 night in Mar 2024
Response from Concord's Colonial Inn on Mar 25, 2024
Greetings Darlene,Thank you for sharing your feedback. we are so glad you have a wonderful time at Colonial Inn. we are looking forward to welcoming you back soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is Outstanding!
Stayed 1 night in Mar 2024
Response from Concord Colonial Inn Team on Mar 4, 2024
Greetings Stephen,Thank you for sharing feedback! we are looking forward to welcoming you back soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Concord Colonial Inn Team on Feb 20, 2024
Greetings Terry,Thank you for giving 10 out of 10. we are looking forward to welcoming you back soon.

8/10 Good

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Concord Colonial Inn Team on Feb 19, 2024
Greetings Liane,Thank you for giving us 4 stars! we are look forward to welcoming back soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice historic inn.
Stayed 1 night in Feb 2024
Response from Concord Colonial Inn Team on Feb 19, 2024
Greetings Richard,Thank you for giving us 4 stars! we are look forward to welcoming back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Concord's Colonial Inn on Mar 22, 2024
Thank you for giving us five stars! we are looking forward to welcoming you soon!

10/10 Excellent

Thomas, Needham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

2/10 Terrible

John

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Heater didn’t work. Was an icebox. Staff worthless.
Stayed 1 night in Jan 2024
Response from Alek Adamson on Jan 19, 2024
Dear John,We hope this message finds you well. Firstly we are very disappointed to see that you were not satisfied. We want you to know that we are addressing this matter immediately. Can you please contact us and give us more detailed information?We tried to call you but it went to voicemail. Sincerely,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique Inn. Enjoyed our 2 night stay , the staff and food was outstanding! Would highly recommended.
Stayed 1 night in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback and glad to hear to you have wonderful stayed and dinner. we are looking forward to welcoming you soon.

4/10 Poor

Jodi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Great location for visiting Concord. Very small room/tiny bath with basic furnishings, not as attractive/cozy as the online photos make it look, but comfortable enough. The building is a warren with multiple tight staircases to get between parking lot, front desk, and room, a bit inconvenient with luggage and not at all accessible if we'd had mobility challenges. It's a historic building, but on the inside, looks merely dated (more like a 30-year-old dormitory than an 18th-century hotel). Some exterior doors were randomly locked, others said they were but weren't. We didn't try the restaurant; breakfast wasn't available on weekdays and we were elsewhere in the evenings. Overall, I would be willing to stay here again but wouldn't go out of my way to do so.
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings Susan,Thank you for sharing your feedback. Due to historical building 1716, their are difficulties to change property as a convenience way and implement elevator. However, currently, we are going under renovation and hopefully you will revisit this property once the renovation completed..

10/10 Excellent

Thomas, Needham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

Boris, Cape Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed over Christmas break while visiting relatives nearby. Quiet during this period.
Stayed 3 nights in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings Boris,Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice placew to stay. Excellent dinner.
Stayed 1 night in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings James,Thank you for sharing feedback and glad to hear to you have wonderful stayed and dinner. we are looking forward to welcoming you soon.

10/10 Excellent

Thomas, Needham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Thank you for sharing feedback. we are looking forward to welcoming you soon.

10/10 Excellent

Judy

I grew up in Concord, and it was the first time I had the opportunity to stay in the Inn. It was a visit back home filled with many memories❤️
Stayed 1 night in Dec 2023
Response from Concord Colonial Inn Team on Feb 17, 2024
Greetings Judy,We are so happy to know your stay was wonderful and many memories! we are looking forward to welcome you back soon

8/10 Good

Alisyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allllll the vibes and atmosphere, rooms are fine.
My daughter and I stayed here on our mother/daughter literary road trip to visit Orchard House, Walden Pond, Sleepy Hollow Cemetery, and Emerson House (closed, sadly). The vibe and location of the Colonial Inn are unbeatable, especially at Christmas time, when there are wreaths and garlands everywhere, and candles in every window. Concord is tiny and very walkable, but we did have a car, and parking was free and ample. The Forge bar is tiny but packed with atmosphere, and Sabas is the best bartender in the game. I accidentally left my credit card on the bar one night, and he made sure it was safely waiting for me at the front desk in the morning. I will say the rooms are just average. Our first room was very small and so hot we had a to sleep with a window open when it was 30 degrees outside. The rollaway we requested was terrifically uncomfortable and took up all our floorspace. We were upgraded to a larger 2-bed room for $20 the following night and that was much more comfortable. The staff was very nice, and overall we had a pleasant stay. I would stay here again if I ever found myself back in Concord.
Stayed 2 nights in Dec 2023

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our stay. We loved being in the heart of Concord and the hotel complimented the surrounding historical area perfectly We never did see a ghost, not sure if that was good or bad. We had dinner there the first night and enjoyed our meal thoroughly. The one thing I would have a potential visitor be aware of is that it can be a little difficult for someone with a physical impairment to navigate at times. My wife had broken her ankle and was on crutches. Our room was downstairs and she had to negotiate some stairs no matter which way we used to get up to the lobby and dining area. There was a walkout exit in the rear but it was locked after 9:30 pm, I believe, which can make things a little tricky if you get in later. I would emphasize that for us it was not a deal breaker, but it’s something to consider if you have mobility issues.
Stayed 2 nights in Oct 2023

2/10 Terrible

Thomas, Needham

Business traveller
Although I booked a room in advance and paid for it with my credit card, when I arrived at 11:30 pm I was turned out into the cold. I was told I could not check in without a driver's license or passport. I had neither. I did have the credit card with my name on it and which I had used to pay for the room in advance. I have been reserving rooms through expedia for decades. I found no statement on the hotel website that I would need one of these IDs. They will never get my business in the future.
Stayed 1 night in Dec 2023

8/10 Good

Rodrigo Rodriguez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Nice inn, located in a lovely area near shops and restaurants. Little to no internet service in the rooms. The night clerk was quite nasty to us.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Concord Colonial Inn is an older place with lots of character. It is interesting to stay in such an establishment with such history. It is not for everyone but it was excellent for me.
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy last minute booking
Stayed 1 night in Nov 2023

10/10 Excellent

Eusebio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my 1st stay. Everytime I stay here it is a different experience but always a good one. My wife and I have had the pleasure of staying in rooms 24,27 and now 2. Thank you to the staff and personnel workimg the Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 1 night in Nov 2023

6/10 Okay

LeRoy

Travelled with family
Room was adequate. Very small and bathroom extremely small I think we would have enjoyed it more if we were in the original part of the inn
Stayed 2 nights in Oct 2023

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time my wife and I stayed her and have always been happy. Central ocation in quiet Concord. Nice colonial atmposphere, lodging is good, restaurants serve good food. Excellent idea when visiting Boston but dont want to stay in the city...15 mins drive.
Stayed 1 night in Nov 2023

6/10 Okay

Peter D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty carpet. Peeling paint, damaged sink. Poorly maintained. Needs to be updated
Stayed 2 nights in Nov 2023

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023