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Reviews of Hampton Inn & Suites West Point

2.5 out of 5
Hampton Inn & Suites West Point
5821 Highway 45 ALT S, West Point, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 248 out of 399 reviews" "
Rating 8 - Good. 94 out of 399 reviews" "
Rating 6 - Okay. 22 out of 399 reviews" "
Rating 4 - Poor. 17 out of 399 reviews" "
Rating 2 - Terrible. 18 out of 399 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Breakfast was not as expected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Edwin, Mandeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic...clean, large, carpeted, great bed and bath. The breakfast too was awesome...various quality and quantity of foods. The staff was very accommodating and friendly. Overall, a superb stay for 3 nights!
Stayed 3 nights in Mar 2024

4/10 Poor

Clara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The king rooms have been renovated so that the bed is on the bathroom wall instead of on the wall facing the tv. So you can't see the TV from the bad and the ac blows directly on the bed. We stayed in one of these on a previous visit and asked to be moved to a different room. We were told that they were booked up but there were 2 cars in the parking lot. When we asked if we could be swapped with someone in a different room who hadn't checked in, the clerk told us she couldn't do that and then she said she didn't know how to do it. So we told her we would go somewhere else and I asked her to print a receipt showing no charge and she was unable to print that either. So, on top of the unsatisfactory room, she was unable to help us. Not sure who thought moving the beds in these rooms was a good idea, but it's not.
Stayed 2 nights in Mar 2024

6/10 Okay

Pamela

Liked: Staff & service, amenities, property conditions & facilities
The staff was really nice, helpful, and professional. The room was just ok. It wasn’t as clean as I would have liked it to be. One of the bed white comforter had a stain and the floor behind both head of the beds had not been swept. Luckily I was travel alone and the other bed was fine. The location is in a pretty convenient spot, however it is also near a train track that came through blasting it horns about 1:30a-2a. Due to the limited options in the area, this hotel is the better choice.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms appeared to be recently renovated
Stayed 1 night in Feb 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

robert, Ames

Liked: Staff & service, property conditions & facilities
We liked the room.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort
OK but a few issues
The hotel was ok. I was put on the second floor and it was under construction. I also was put in a room with no microwave and refrigerator. I had no was to keep anything hot or cold. That was a major problem for me.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024

4/10 Poor

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located very close to railroad tracks and the train horns blared 3-4 times during the overnight hours and woke me up every 3 hours or so. It’s a great hotel in a convenient spot if you have earplugs.
Stayed 1 night in Jan 2024

4/10 Poor

Monika

Travelled with group
Disliked: Staff & service, room comfort
When we arrived Laz the front desk person was great with everything. I get into my room no problem. My other two friends come to my room problem. We sitting have girl talk and get a complaint. They said we were to loud they were trying to sleep. The time was around 9 something and all we was doing was playing uno talking and laughing. The next day we leave for the day come back no room service done to our rooms. We had to go downstairs for towels for ourselves. Come in to take a nap and people playing at my door knocking on the door and running away playing. Get up then next day getting ready to leave and housekeeping tapes on my room door didn't give me time to get to the door or say anything and just walks on in my room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Stayed 2 nights in Dec 2023

10/10 Excellent

Wallace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn - West Point, MS
Good stay
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Centrally located to restaurants and shopping. Room was very clean and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Nov 2023

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have any hot water for the night, but the night attendant let us know before we checked in. Since it was during thanksgiving and egg bowl, we knew we didn’t have any other choices and didn’t want to drive 2 hours back home since it was later. So we decided to stay. During the overnight, I heard loud music and cars squealing. Everything else was great. I can overlook the hot water issue and the noise. It was very clean and comfortable. Located in a great area. We would definitely stay again!
Stayed 1 night in Nov 2023

6/10 Okay

Jeanne, Rapid City

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There was no hot water during our stay, reserved tor 11/10-11/13. We stayed 11/10 and Saturday morning had not hot water. The front desk staff said they were working on this issue, therefore, we didn't check out. There was construction at the hotel so thought it was perhaps related. Our brother-in-law across the hall had the same issue. We were gone throughout the day but our brother-in-law called back to the hotel to see if water issue was fixed. He was told no. Therefore, we booked a different hotel for Sat 11/11 and Sunday 11/12. We returned to this hotel and checked out about 5 pm. However, we were charged for part of the day Saturday since we hadn't checked out in the morning.
Stayed 3 nights in Nov 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staff ever
The staff here is the best!! My son left a stuffed animal in the bed sheets and the staff located it and kept it for us till we could come get it. It is a precious stuffed animal he has had for many years. Also, several ladies at the front desk were wonderful and treated us like family. It’s customer service like this that makes a place special.
Stayed 2 nights in Oct 2023

10/10 Excellent

DuShun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 1 night in Oct 2023

2/10 Terrible

MICHAEL

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
no hot water for the entire stay, all weekend. staff kept telling us lies on repair. faucet in sink broken, toilet paper handle broken, empty shower gel and shampoo and when asked was told did not have more. my friends room couldnt even look the door for safety. terrible experience. I have asked to have my money back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the staff is excellent! All of them were so helpful and friendly! Big plus and will be staying here again. The bed was too firm for me but some like that. The shower made a squeaky noise but other than that it was a great stay!!
Stayed 1 night in Sep 2023

2/10 Terrible

Cassondra

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were dirty on the bed, the walls and carpet was dirty, the rooms are very small, the shower handle was broken, and the remote control didn’t work! Horrible experience!
Stayed 4 nights in Sep 2023

6/10 Okay

Adam

Travelled with partner
Disliked: Amenities
Room were very nice. Only downside was no hot water for a shower.
Stayed 1 night in Sep 2023

8/10 Good

Cheryl

Stayed 1 night in Sep 2023

10/10 Excellent

Michael, chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is always the best! They go out of their way to accommodate your stay!
Stayed 1 night in Sep 2023

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Stayed 1 night in Sep 2023

10/10 Excellent

Michael, chesterfield

Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was.very helpful… when we got to our room we discovered that the toilet did not work. They front desk quickly gave us a new updated room without any further issues.
Stayed 2 nights in Aug 2023

8/10 Good

callen

Stayed 1 night in Apr 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Shadrickus

I didn’t like that fact that whoever stayed above us jumped all night long. We were on the second floor and the jumpers were on the third floor. We didn’t sleep at all because of all the noise and jumping.
Stayed 1 night in Aug 2023

10/10 Excellent

RICKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

VERONICA

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Debra

Stayed 1 night in Jul 2023

10/10 Excellent

Michael, chesterfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people who work there are the best!
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
When we checked in on Saturday, the ladies were very nice- later that night around 2am, - not so nice. Let's correct this.
Stayed 1 night in Jun 2023

4/10 Poor

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff were attentive. The room itself was disappointing for the Hampton chain. The bathroom had not been thoroughly cleaned leading me to question the cleanliness of the entire room.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael, chesterfield

Stayed 1 night in Jun 2023

6/10 Okay

Zach

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the nicest Hampton Inns we have stayed in. Great room, reasonable rate, and wonderful staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Kenric

Stayed 1 night in Mar 2023