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Reviews of Marriott Columbia

3.5 out of 5
Marriott Columbia
1200 Hampton St, Columbia, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 850 reviews" "
Rating 8 - Good. 221 out of 850 reviews" "
Rating 6 - Okay. 112 out of 850 reviews" "
Rating 4 - Poor. 53 out of 850 reviews" "
Rating 2 - Terrible. 36 out of 850 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful clean property. Great staff, fun location. The room was great. Would definitely stay again.
Stayed 1 night in May 2024

10/10 Excellent

Elaine, San Diego

Very nice
Stayed 1 night in May 2024
Response from RachelV on May 21, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Payten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Affordable, clean, and so beautiful!
Stayed 1 night in May 2024
Response from RachelV on May 17, 2024
Thank you for choosing the Columbia Marriott.

4/10 Poor

Tamyabra

Disliked: Amenities
They toilet ran all night long with noise, my key card wasn’t work the lock on the door went dead and the front ask had to let me in the room after giving me 4 keys to try. Just a awful stay.
Stayed 1 night in May 2024
Response from RachelV on May 17, 2024
I do apologize that you did not have an enjoyable stay. I have passed your information on to the management team to insure that the issues that you encountered were isolated incidents. Thank you for your comments and thank you for choosing the Columbia Marriott.

10/10 Excellent

Anene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Marriott because work at the one in New York City. Until Covid. Loved me job.
Stayed 2 nights in May 2024
Response from RachelV on May 17, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful in every way! Beautiful hotel, kind and helpful staff, great location, clean and very accommodating! We look forward to returning.
Stayed 2 nights in May 2024
Response from RachelV on May 6, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything for the Marriott was just as we expected. It was very clean, the staff was very nice and helpful.
Stayed 2 nights in May 2024

4/10 Poor

Tara

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was over charged for this room and no one ever got back to me to resolve the problem.
Stayed 1 night in Feb 2024
Response from RachelV on May 4, 2024
I do apologize that you were over charged for your stay.

6/10 Okay

Matthew, Charlotte

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from RachelV on May 1, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Hayden

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front guest staff was very friendly and knowledgeable about the nearby restaurants.
Stayed 1 night in Apr 2024
Response from RachelV on Apr 22, 2024
Thank you for your comments and thank you for choosing the Columbia Marriott.

10/10 Excellent

Dilek, holmdel

Stayed 1 night in Apr 2024
Response from RachelV on May 4, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from RachelV on Apr 11, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Alice Lavon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food.
Stayed 1 night in Apr 2024
Response from RachelV on Apr 9, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Darryl

Business traveller
Liked: Amenities
Great customer service
Stayed 3 nights in Mar 2024
Response from RachelV on Mar 24, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christopher was very friendly and I loved the young lady with the locs at the front desk. They were amazing, those 2 are special please hold on to them and your hotel will continue to feel like family
Stayed 1 night in Mar 2024
Response from RachelV on Mar 12, 2024
Thank you for your comments. I will definitely pass them along. Thank you for choosing the Columbia Marriott.

10/10 Excellent

Jessica

Liked: Amenities
Very nice! Staff was super nice. Very helpful. Great area.
Stayed 1 night in Mar 2024
Response from RachelV on Mar 11, 2024
Thank you for choosing the Columbia Marriott.

2/10 Terrible

Ankur

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The check in was horrible. We waited for 30 minutes to see an agent. The room assigned was dirty and washroom was disgusting. We asked for valley parking and was told that they can’t accommodate and we have to use the self parking which is public parking. I’m really disappointed. Upon talking to the hotel staff they said that we should talk to Expedia as we booked through them.
Stayed 1 night in Mar 2024
Response from RachelV on Mar 11, 2024
I do apologize that you did not enjoy your stay. We will be looking into your concerns.Thank you for choosing the Columbia Marriott.

8/10 Good

Evelyn

Stayed 3 nights in Mar 2024
Response from RachelV on Apr 1, 2024
Thank you for choosing the Columbia Marriott.

8/10 Good

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing people are working at this place
Stayed 2 nights in Feb 2024
Response from RachelV on Mar 6, 2024
Thank you for your comments and thank you for choosing the Columbia Marriot.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from RachelV on Mar 6, 2024
Thank you for your comments and thank you for choosing the Columbia Marriott.

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Inoperable elevator from garage area
Stayed 2 nights in Feb 2024
Response from RachelV on Feb 29, 2024
Good morning. Unfortunately, the garage is owned by the Hub next door. They are waiting for parts to arrive to complete the repairs.Thank you for choosing the Columbia Marriott.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RachelV on Feb 27, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from RachelV on Mar 24, 2024
Thank you for choosing the Columbia Marriott.

2/10 Terrible

Joseph

Business traveller
Disliked: Staff & service
My stay was terrible!!! I was asked twice in a one day stay what my room number was in the middle of the lobby because the way I look. I look homeless for a reason. I get out on the streets to show love to our homeless brothers and sisters, help meet their needs. Marriott has no problem with making their guests disclose where they are sleeping at night in the middle of the lobby. That is private information, and they have no respect for it!! I will probably never stay at another Marriott or anything owned or operated by!!
Stayed 1 night in Feb 2024
Response from Rachelv on Feb 16, 2024
I do apologize that you did not have an enjoyable stay and did not feel comfortable.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property clean and people nice
Stayed 1 night in Feb 2024
Response from RachelV on Feb 16, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Harvey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the downtown.
Stayed 1 night in Jan 2024
Response from RachelV on Feb 5, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from RachelV on Feb 5, 2024
Thank you for choosing the Columbia Marriott.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RachelV on Feb 2, 2024
Thak you for choosing the Columbia Marriott.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Love this area and this hotel!
Stayed 2 nights in Jan 2024
Response from RachelV on Jan 29, 2024
Thank you for choosing the Columbia Marriott.

8/10 Good

Marvalous

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from RachelV on Jan 15, 2024
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RachelV on Jan 15, 2024
Thank you for choosing the Columbia Marriott.

6/10 Okay

Aileen

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Probably won’t stay at another Marriott. While it is conventionally located downtown the rooms weren’t clean when I checked in. Hair was in the bathroom and the tile was spotty with black water marks. I called with my concern and I will Say the staff was great at relocating me to another room. While the next room was clean it was freezing and right next to the parking garage so I heard alarms go off all night. The heater in the room was faulty but the staff did offer to send an engineer to check it out. Also I never had to pay for internet at any hotel I was staying at, but at this Marriott if you were not a rewards member you had to pay between 10-13 bucks to use internet per day! Plus you also Must pay for parking even if you were a resident of the hotel and staying in the hotel Parking garage. Over all for $216 a night I expected a lot better
Stayed 1 night in Jan 2024
Response from RachelV on Jan 15, 2024
I do apologize that you did not enjoy your stay. Thank you for your comments and thank you for choosing the Columbia Marriott.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RachelV on Jan 15, 2024
Thank you for choosing the Columbia Marriott.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. The only complain was that it took a long time to get the water hot in the bathroom.
Stayed 1 night in Dec 2023
Response from RachelV on Jan 3, 2024
We do apologize for the inconvenience. Thank you for choosing the Columbia Marriott.

2/10 Terrible

Zaquary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RachelV on Jan 3, 2024
Thank you for choosing the Columbia Marriott.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
It's an older building. Rooms are updated. The pool was too cold for my girls to enjoy but I do like the pool room. The hot tub was out of commission which was disappointing. I would say this is a great hotel for adults but not for families with little kids. The beds were very comfortable, I liked the pillows. Lots of drippy glass though. We had a great view from the 6th floor. I personally enjoyed it, my kids did not :)
Stayed 1 night in Dec 2023
Response from RachelV on Dec 20, 2023
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and courteous. The bed was super comfortable and the room was clean. A great place to stay.
Stayed 1 night in Dec 2023
Response from RachelV on Dec 20, 2023
Thank you for choosing the Columbia Marriott

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from RachelV on Dec 20, 2023
Thank you for choosing The Columbia Marriott.

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RachelV on Dec 20, 2023
Thank you for choosing The Columbia Marriott.

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from RachelV on Dec 8, 2023
Thank you for choosing the Columbia Marriott.

10/10 Excellent

WILLDEA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RachelV on Dec 8, 2023
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in downtown
Stayed 1 night in Dec 2023
Response from RachelV on Dec 8, 2023
Thank you for choosing the Columbia Marriott.

10/10 Excellent

KT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RachelV on Dec 8, 2023
Thank you for choosing the Columbia Marriott.

10/10 Excellent

oneil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing ,didn't want to leave.
Stayed 1 night in Dec 2023
Response from RachelV on Dec 8, 2023
Thank you for your comments and thank you for choosing the Columbia Marriott.

10/10 Excellent

Lisa

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from RachelV on Nov 28, 2023
Thank you for choosing the Columbia Marriott.

10/10 Excellent

Cherie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
When we arrived around midnight, there was a long line. I dreaded the wait…but let me tell you that Terry was efficient and fast. She was friendly, knowledgeable, upbeat, and very pleasant. The line wait was not long at all because of her efficiency! Great employee and great job!
Stayed 1 night in Nov 2023
Response from RachelV on Nov 28, 2023
Thank you for choosing the Columbia Marriott and thank you for the wonderful comment about Terra.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RachelV on Nov 28, 2023
Thank you for choosing the Columbia Marriott.

2/10 Terrible

Katie

Travelled with group
We had to wait several hours for a room to be ready. We got there early, around 2 and they told us the room would be ready after 4. We literally had to change in the lobby bathroom to get ready for the football game. Finally got a room after 6 as we were getting ready to leave. When you pay over $400 for one night, you shouldn’t have to change in the bathroom of the lobby.
Stayed 1 night in Nov 2023
Response from RachelV on Nov 28, 2023
We apologize that we were not able to expedite your check in. Thank you for choosing the Columbia Marriott.

2/10 Terrible

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The reason I’m giving such a crappy rating is because the hotel knew that the Carolina Clemson game would be a busy day. They didn’t have any rooms available to check in at 3pm that it shows online. My room finally became available (after cleaning) at around 7pm which was 30 minutes after the game had started and 4 hours after the normal check in time! Their utter failure to pre plan for this weekend was ridiculous and the funny thing is that this happens every other year so they know it’s a big deal in Columbia.
Stayed 1 night in Nov 2023
Response from RachelV on Nov 28, 2023
We apologize that you had to wait to check into your room.Thank you for choosing the Columbia Marriott.

2/10 Terrible

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were not aware that the hotel was the team hotel for the Clemson football team. The team was in town for a 7:30 pm football which means they did not check out of their rooms until after 5:30 pm. As such, the staff was rushed to attempt to clean rooms for other guests to check in. Our room was not ready until 6 pm.
Stayed 1 night in Nov 2023
Response from RachelV on Dec 4, 2023
We do apologize that you were not able to check in until after 6pm.Thank you for choosing the Columbia Marriott.