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Reviews of Holiday Inn Express Hotel & Suites Columbia Univ Area-Hwy 63, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Columbia Univ Area-Hwy 63, an IHG Hotel
1402 Cinnamon Hill Lane, Columbia, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 944 reviews" "
Rating 8 - Good. 208 out of 944 reviews" "
Rating 6 - Okay. 51 out of 944 reviews" "
Rating 4 - Poor. 30 out of 944 reviews" "
Rating 2 - Terrible. 23 out of 944 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from derrick on May 6, 2024
Thank you for your feedback

10/10 Excellent

Bryanie

Stayed 1 night in Apr 2024
Response from derrick on May 6, 2024
Thank you for your feedback

10/10 Excellent

Bozena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from derrick on May 6, 2024
Thank you for your feedback

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff deserve recognition for being extremely attentive to every customer. Great experience!
Stayed 2 nights in Apr 2024
Response from derrick on Apr 9, 2024
Thank you for your feedback

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from derrick on Apr 9, 2024
thank you

8/10 Good

Gary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast coffee was cold. Broken hot tub. Very nice overall.
Stayed 1 night in Mar 2024
Response from derrick on Mar 26, 2024
Thank You for your feedback

4/10 Poor

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pool was closed hot tub closed pancake machine was down juice was out
Stayed 2 nights in Mar 2024
Response from derrick on Mar 24, 2024
thank you for your feedback.

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great as always thanks
Stayed 4 nights in Mar 2024
Response from derr on Mar 10, 2024
thank you for your feedback

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a restaurant attached, but we didn't dine there. I think it had good reviews. We made the mistake of going to Zaxby's which was a disaster. But, the hotel was spotless and staff was excellent and understanding of our need to leave early. There are good shopping and dining options within 2 miles. Mizzou campus is an easy drive.
Stayed 2 nights in Mar 2024
Response from derrick on Mar 10, 2024
Thank you for your feedback

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities
Quest services was friendly and accommodating.
Stayed 1 night in Mar 2024
Response from derrick on Mar 6, 2024
thank you for your feedback

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were uncomfortable but everything else was good
Stayed 1 night in Jan 2024
Response from derrick on Feb 9, 2024
thank you for your feedback

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from derrick on Jan 25, 2024
thank you for your feedback

10/10 Excellent

Dontre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from derrick on Jan 25, 2024
Thank you for your feedback

10/10 Excellent

Georgia

Great stay
Stayed 1 night in Jan 2024
Response from derrick on Jan 25, 2024
Thank you for your feedback

10/10 Excellent

Knute

Travelled with family
Stayed 1 night in Jan 2024
Response from derrick on Jan 25, 2024
Thank you for your feedback

10/10 Excellent

JAMEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from derrick on Jan 25, 2024
Thank you for your feedback

8/10 Good

Roderick, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerator or microwave was a bit unusual for a Holiday Inn Express I thought. Other than that, it was great.
Stayed 1 night in Jan 2024
Response from derrick on Jan 25, 2024
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from derrick on Jan 25, 2024
Thank you for your feedback

10/10 Excellent

Sanya

Stayed 1 night in Dec 2023
Response from derrick on Jan 25, 2024
Thank you for your feedback

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book here again!
Stayed 1 night in Dec 2023
Response from derrick on Dec 13, 2023
thanks you

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
The counter staff was wonderful. They were nice and accommodating. Place was very clean and there was free breakfast until 11. (Later than others). The water pressure wasn’t there but it worked.
Stayed 2 nights in Nov 2023
Response from derrick on Nov 21, 2023
thank you for your feedback

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, amenities
Room floor was dirty and sticky when I checked in, and the housekeeper had to come mop the floor. The in room coffee maker is filthy. Also, the front desk staff were rude and unhelpful when it turned out that the room did not have a refrigerator as had been advertised on Expedia.
Stayed 1 night in Nov 2023
Response from derrick on Nov 21, 2023
thank you for your feedback. You booked a Standard room and therefore, Your room does not have a refrigerator in those room types. the floor may have been sticky from the cleaning product, but nonetheless it was cleaned.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Professional and friendly. Very clean and comfortable room with a great breakfast.
Stayed 1 night in Nov 2023
Response from derrick on Nov 21, 2023
thank you for your feedback

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, service, cleanliness, convenience were all excellent!
Stayed 4 nights in Nov 2023
Response from derrick on Nov 21, 2023
thank you for your feedback

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eye surgery
Would like to see microwave and small refrigerator in room
Stayed 1 night in Nov 2023
Response from derrick on Nov 21, 2023
thank you for your feedback

10/10 Excellent

Alyse

Stayed 1 night in Nov 2023
Response from derrick on Dec 13, 2023
thank you

10/10 Excellent

Rachel

Stayed 2 nights in Nov 2023
Response from derrick on Nov 13, 2023
thank you for your feedback

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from derrick on Nov 13, 2023
thank you for your feedback

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities
The room was a handicap room. And the handicap features actually got in the way when trying to shower. The shower also had almost no water pressure. There was fecal matter on the wall next to the toilet. The Kleenex box in the bathroom was empty.
Stayed 1 night in Nov 2023
Response from derrick on Nov 13, 2023
thank you for your feedback

10/10 Excellent

mary

Stayed 1 night in Nov 2023
Response from derrick on Nov 13, 2023
thank you for your feedback

10/10 Excellent

Reinhold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, close to University
Stayed 2 nights in Nov 2023
Response from derrick on Nov 13, 2023
thank you for your feedback

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No refrigerator no microwave in the room . This is an absolute negative.
Stayed 1 night in Nov 2023
Response from derrick on Nov 7, 2023
Thank you for your feedback, not all of our room are equipped with Refrigerators and microwaves, as this concept of Hotel, is a Holiday Inn Express and Suites, therefore only the suites which are equipped for longer stays, will have those amenities in them

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from derrick on Nov 7, 2023
thank you for your feedback

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from derrick on Nov 7, 2023
thank you for your feedback

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, easy…
Stayed 1 night in Oct 2023
Response from derrick on Oct 23, 2023
thank you for your feedback

10/10 Excellent

Charles A.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from derrick on Oct 23, 2023
Thank you for your feedback

10/10 Excellent

Karin

Stayed 1 night in Oct 2023
Response from derrick on Nov 7, 2023
thank you for your feedback

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from derrick on Oct 13, 2023
thank you for your feedback and for staying with us at the Holiday Inn Express and Suites

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from derrick on Oct 11, 2023
thank you

10/10 Excellent

Kerri, Grain Valley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Oct 2023
Response from derrick on Oct 11, 2023
Thank You

4/10 Poor

dan

Business traveller
Disliked: Staff & service, room comfort
No refigerator in room Hard beds Worn carpet
Stayed 4 nights in Oct 2023
Response from derrick on Oct 11, 2023
You booked a standard room, unfortunatley those room dont come with those amenities

10/10 Excellent

William

Travelled with family
Clean and friendly
Stayed 1 night in Oct 2023
Response from derrick on Oct 11, 2023
thank you

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from derrick on Oct 27, 2023
Thank you for your feedback

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Sep 2023
Response from derrick on Oct 11, 2023
thank you

10/10 Excellent

Brooke

Stayed 3 nights in Sep 2023
Response from derrick on Oct 18, 2023
thank you for your feedback

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There was trash in the parking lot. There was left over fast food left in the fridge from a previous occupant. There was no regular coffee pods. All this make me question the overall cleanliness.
Stayed 1 night in Sep 2023
Response from Derrick on Sep 25, 2023
thank you for your feedback

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Derrick on Sep 25, 2023
than your for your feedback

10/10 Excellent

Brysen

Stayed 1 night in Sep 2023
Response from Derrick on Sep 25, 2023
thank you for your feedback

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from derrick on Oct 11, 2023
thank you