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Reviews of Fairfield Inn & Suites by Marriott Columbia Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Columbia Downtown
501 Taylor Street, Columbia, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jan, Beaufort

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The traffic noise was very loud. Very. Bring noise cancelling headphones or earplugs.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Jan,We appreciate your feedback regarding the noise level, and we're disappointed it affected your stay. Our team understands the importance of a peaceful environment for our guests, and we will seek ways to minimize the impact of the external volume. We're committed to ensuring a comfortable experience and look forward to welcoming you back for a quieter stay.Kind Regards,Fairfield Columbia Downtown Team

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in took over a half hour. Only one employee at the entire property and she was nice but she needed support. We got to our room to find a used room that had not been cleaned with two double beds when we booked a king room. Went to the front desk and we were informed this is a common problem at this hotel. She booked us into another room. Again, with two beds when we booked a king room. Housekeeping did a poor job cleaning the room. We had a dirty towel in the room. The room was not well maintained. I would not recommend this hotel. Very disappointed and surprised to see this is a Fairfield property.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Jennifer,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service and the accommodations you received. Your comments will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon. Kind Regards,Fairfield Columbia Downtown Team

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, easy check in. Room was clean and well designed for a comfortable stay. Love having coffee and tea available in the lobby area.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Jennifer,We're delighted to hear you had such an enjoyable experience during your recent visit. It's especially great to know that you appreciated the friendly hospitality our team provided and our clean and comfortable accommodations, as well as the convenience of refreshments in the lobby area. On behalf of us all at Fairfield by Marriott Inn & Suites Columbia Downtown, thank you for taking the time to share your positive rating, and we hope to have the opportunity to welcome you back on another occasion.Kind Regards,Fairfield Columbia Downtown Team

6/10 Okay

Ruth Ann

I didn’t like that our tv had no sound. The gentleman tried to fix it and could not fix it so we watched tv in silence.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Ruth Ann,Thank you for sharing your experience with us. While we're happy to hear our team was prompt in addressing the issues you encountered with the TV, it is regrettable that we could not fix it in time for you to take advantage of this amenity to its full capacity. Other than this, we hope your stay was comfortable, and we would love nothing more than to welcome you back for a better stay in the future.Kind Regards,Fairfield Columbia Downtown Team

8/10 Good

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Hotel was clean and located in a convenient spot to the Colonial Life Arena and local restaurants
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Lonnie,We were happy to provide you with clean, convenient accommodations. We're glad you enjoyed your visit, and we hope to see you again soon.Kind Regards,Fairfield Columbia Downtown Team

4/10 Poor

Katie

Stayed 1 night in Jan 2024

10/10 Excellent

Chantell M

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. I did have to ask for a different room due to a needed repair to the heating unit. Low backup battery signal from the smoke detector woke me way too early. The room was in otherwise excellent condition. Very nice and clean. I do recommend this hotel due to the caring and actions of the staff I would stay again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Duane,Thank you for your review and recommendation. We are pleased to hear that our team's accommodating nature positively impacted your stay. We also appreciate your understanding regarding the room change and the smoke detector issue. It's great to know you found the room clean and in excellent condition. Your willingness to stay with us again is a great compliment to our team's efforts, and we eagerly look forward to welcoming you back!Kind Regards,Fairfield Columbia Downtown Team

10/10 Excellent

James

Stayed 1 night in Dec 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll there’s a lot that happen. The button in the elevator didn’t work for the 4th floor. My kureg did not work in my room . The breakfast was out of some food when I went down and the lady working was very rude . The coffee was terrible. Bagels felt stale . I most likely not stay there on my net stay in the area.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear David,While we thank you for being our guest and sharing your feedback, we are sorry you had a few disappointments during your stay. Please know that we take your comments very seriously and will be reviewing them with our team, as we are always working to improve. We feel confident that you'll be impressed with our changes should you decide to give us another opportunity to show you our true value and caring spirit.Kind Regards,Fairfield Columbia Downtown Team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely book again
The staff was very friendly and helpful. The breakfast was good and offered a large variety. Our room was clean and comfortable. However, our room was on the busy road side and the noise was just awful. Couldn't get to sleep until 2am when the traffic slowed up. Next time we'll be requesting a room on the other side of the hotel. And, yes, we would definitely stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Danyaal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023

10/10 Excellent

samuel

Stayed 2 nights in Aug 2023

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Jasmine

Travelled with group
Stayed 1 night in Oct 2023

10/10 Excellent

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and good sized room.
Stayed 1 night in Oct 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
I checked in over phone! Very easy. Only complaint was eggs were cold. Otherwise a very nice stay.
Stayed 1 night in Oct 2023

8/10 Good

Clarence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a road, which makes getting a quiet night of sleep a challenge.
Stayed 2 nights in Oct 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay at this hotel
Stayed 1 night in Sep 2023

8/10 Good

Nicolas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Breakfast was better the first morning.
Stayed 2 nights in Sep 2023

8/10 Good

CHRIS

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Trey

Stayed 2 nights in Sep 2023

10/10 Excellent

Paresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jonovia

Liked: Cleanliness, staff & service, property conditions & facilities
Came for football game. Glad it was near my exit to leave and quick accommodations for early arrivals!! Room was amazing love the windows for a dim light at night. It was quiet and I slept great!
Stayed 1 night in Sep 2023

10/10 Excellent

Latoya

Stayed 1 night in Sep 2023

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front counter people were outstanding. Veryvpolite and went beyond to help.
Stayed 1 night in Sep 2023

8/10 Good

Thor

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Employees I came in contact with were all very friendly, however, "clean" towels and pillow cases in my hotel room had makeup on them.
Stayed 2 nights in Aug 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

CHANNA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Employee was rude and service was horrible upon checkin. Rooms smelled of cigarette smoke
Stayed 3 nights in Aug 2023

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Belynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from JeremyGordon on Aug 1, 2023
Thank you so much!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place to stay at in Columbia. Close to multiple historical spots within walking distance.
Stayed 1 night in Jul 2023
Response from JeremyGordon on Aug 1, 2023
Thank you so much for staying with us and for your kind review. Please come back soon.

10/10 Excellent

Barry

Stayed 1 night in Jul 2023

6/10 Okay

Corsha

Stayed 1 night in Jul 2023
Response from AW on Jul 18, 2023
Thank you for staying with us!

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Sheets were dirty but staff was polite. Convenient to work.
Stayed 1 night in Jul 2023
Response from AW on Jul 18, 2023
Thank you for staying with us, hopefully next time we can better accommodate you!

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and the personnel were professional and pleasant, but the individual AC units seemed to not be able to keep the dampness out. And the traffic was noticeable despite my fan app.
Stayed 1 night in Jul 2023
Response from aw on Jul 18, 2023
Thank you!

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023
Response from AW on Jul 18, 2023
Thank you!

10/10 Excellent

Iola

Stayed 1 night in Jun 2023
Response from AW on Jul 18, 2023
Thank you for staying!

10/10 Excellent

Gwen M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from AW on Jul 18, 2023
Thank you for staying!

10/10 Excellent

Reese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
The staff was kind and the place was very clean.
Stayed 1 night in Jun 2023
Response from AW on Jul 18, 2023
Thank you!

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from AW on Jun 15, 2023
Thank you for staying with us! Hopefully next time we can better accommodate you!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my 3 night stay at this hotel. Great location, just a few minutes from downtown.
Stayed 3 nights in May 2023
Response from AW on May 31, 2023
Thank you for staying with us! Please come back & visit!

10/10 Excellent

Delores

Travelled with family
Stayed 2 nights in May 2023
Response from AW on May 31, 2023
Thank you!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from AW on May 30, 2023
Thank you for choosing us!

8/10 Good

Crystal

Travelled with family
Liked: Staff & service
When we arrived at the hotel it did not have any toilet paper in the bathroom. There was hair in the shower stall. The front desk attendant was sitting in a side room on his phone instead of monitoring the front desk. A lady (assuming another hotel resident) approached my daughter asking her for quarters (we can only assume for laundry). The staff was friendly when interacting with them. It was nice to have breakfast available in the morning.
Stayed 2 nights in May 2023
Response from AW on May 30, 2023
Thank you for choosing Marriott Fairfield downtown! Our goal is to provide exceptional hospitality and cleaningness . We apologize for falling short of your expectations and hope that the time you're in the area you give us the opportunity to service you.