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Reviews of Holiday Inn Columbia East, an IHG Hotel

3 out of 5
Holiday Inn Columbia East, an IHG Hotel
915 Port Way, Columbia, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 862 reviews" "
Rating 8 - Good. 274 out of 862 reviews" "
Rating 6 - Okay. 98 out of 862 reviews" "
Rating 4 - Poor. 55 out of 862 reviews" "
Rating 2 - Terrible. 31 out of 862 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful. It's possible to run the HVAC fan constantly to block noise from the hallways. The breakfast buffet is hot, fresh, tasty, and reasonably priced. I will stay here again.
Stayed 2 nights in Apr 2024
Response from Logan on Apr 18, 2024
Hi Jo Ann,We're grateful for your review! It's fantastic to hear you had a positive experience with our friendly staff. We're glad the fan helped with noise on one of our busiest nights and that you enjoyed our breakfast buffet. We can't wait to host you again!

10/10 Excellent

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was happy with our stay. We got a suite for 6 people at a good price. It was clean, the staff was friendly and helpful, and you’re one (mile) freeway exit away from super walmart and other shopping. Nice pool, heated, with a shower available to rinse off. It was everything we wanted it to be !
Stayed 1 night in Apr 2024
Response from Logan on Apr 7, 2024
Hi Shawna,We're thrilled to hear you had a positive experience! Your feedback is greatly appreciated.

2/10 Terrible

Georgia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty. Tiles will come in apart and office desk chair very unsafe.
Stayed 1 night in Mar 2024
Response from Logan on Apr 3, 2024
Hello Georgia,Thank you for your feedback. I sincerely apologize for the issues that kept you from enjoying your stay with us and we are taking steps to correct those issues.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Mar 2024
Response from Logan on Apr 3, 2024
Amy, thank you much for the positive review! I am glad you enjoyed your stay with us and we hope you think of us next time you are in Columbia.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property and an easy off-the-interstate option that was only about 15 min from MIZZOU. I didn’t like that you had to pay $12/person for breakfast. That seemed pretty expensive but, overall, it was a nice stay with super friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Shameika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I didn’t like that I booked a double queen suite and got there they had to give me a king suite
Stayed 2 nights in Mar 2024

10/10 Excellent

Contessia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Frederica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jana

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel looks a lot better in pictures. Outside and lobby are mostly updated but rooms are not. Peeling wallpaper and old carpets.
Stayed 1 night in Mar 2024

6/10 Okay

Tonie

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The lady at the desk was not even there and we waited about 10 minutes for her to come. She was not very welcoming. No free coffee or breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and friendly front desk person.
Stayed 1 night in Mar 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is being upgraded, so a work in progress. Still a good place to stay. Staff seems particularly committed to new management here which I was most impressed with.
Stayed 1 night in Jan 2024
Response from Shelby on Feb 1, 2024
Thank You for choosing to stay with us and we appreciate your feedback. We hope to see you again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shelby on Jan 14, 2024
Brian, Thank You for staying with us. We appreciate your feedback of a 10/10 score, we are happy to hear you had a great stay! We hope to see you again in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and caring
Stayed 3 nights in Dec 2023
Response from Kate on Dec 26, 2023
Deborah, thank you for the 5/5 rating! We appreciate your business and hope to see you again in the future!

6/10 Okay

Kenyae

Stayed 1 night in Dec 2023
Response from Shelby on Feb 1, 2024
Thank You for your feedback and we appreciate your business. We hope to serve you again in the future.

8/10 Good

Autumn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was easy and the room was clean. The pool area was nice my kids really enjoy it. The beds were comfy and after 11pm it was quite in the hotel for the most part.
Stayed 1 night in Dec 2023
Response from Shelby on Dec 17, 2023
Autumm, Thank You for you feedback. We are happy to hear you enjoyed your stay with us! We hope to see you again in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shelby on Dec 10, 2023
Thank You for your feedback sir, We hope to see you again in the future!

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, bed were nice.
Stayed 1 night in Nov 2023
Response from Zak on Nov 24, 2023
Hi Robert, I am happy to hear you enjoyed your stay with us and we look forward to seeing you again!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn as usual did not disappoint. On the downside this is the only one we’ve stayed at that charged for breakfast
Stayed 1 night in Nov 2023
Response from Zak on Nov 24, 2023
Thomas, I am glad you had a nice stay with us, and we look forward to having you stay with us again!

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Nov 2023
Response from Zak on Nov 24, 2023
Jerry, Thank you for your feed back! We look forward to providing another very good stay for you next time.

10/10 Excellent

DAVID, Osage Beach

Stayed 1 night in Nov 2023
Response from Shelby on Dec 10, 2023
Thank you for the 5/5 rating sir, We appreciate your business and hope to see you again in the future!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. Clean. The staff were very helpful, respectful, and polite. I did notice t like that the heavy curtains did not close all the way. Nor did I like when I got stuck out side and neither of my two key cards would work. The person behind the desk did see me and did let me in but it was a little bit of an inconvenience.
Stayed 2 nights in Nov 2023
Response from Zak on Nov 24, 2023
Rebecca, Thank you for you feed back, and I am happy to hear that you enjoyed you time with us! We will be updating out hotel at the beginning of next year and I anticipate getting better curtains at that time. I'm sorry to hear that your key cards stopped working but am glad someone was there to help!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shelby on Nov 3, 2023
Hello Scott thank you for your 10 out of 10 review. we hope to see you again soon!

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard for a H inn Express as far as the rooms go. Cleanliness and housekeeping were good and checking in/out were easy. Breakfast is not complimentary. When we had breakfast, there was one kid handling everything and it was obvious he was new. He did the best he could but the cook was also new and made some mistakes. Pretty minor really, the hotel is 10 minutes from downtown Columbia where there are other great eateries.
Stayed 3 nights in Oct 2023
Response from Shelby on Nov 3, 2023
Hello Ed, Thank You for your 4 out of 5 review. We are sorry to hear about your experience with breakfast and hope you will give us another chance next time you're in the area!

6/10 Okay

Greg

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had not been swept and the toilet was stained so bad, no way a brush had been used for weeks. We stay approximately 4-5 nights a year for the last 3 years and the was the worst ever. Also no chair in the room to sit down. C’mon Holiday Inn
Stayed 2 nights in Oct 2023
Response from Shelby on Nov 3, 2023
Hello Greg, We Apologize your stay was not up to par. we hope you will give us a second chance the next time you are in the area.

10/10 Excellent

Beth

Liked: Cleanliness
Excellent!
Stayed 1 night in Oct 2023
Response from Shelby on Dec 17, 2023
Beth, Thank You for your feedback! We as a team are happy to hear you enjoyed your stay with us! We hope you choose to stay with us again if you find yourself in the area.

10/10 Excellent

Ted

Stayed 1 night in Oct 2023
Response from Nan on Oct 15, 2023
Ted,Thank you for your 5/5 review! We are always most happy when our guests are satisfied with their stay! We sincerely hope that we will be your choice of accommodation the next time you are in Columbia!!

6/10 Okay

Sally

Stayed 1 night in Oct 2023
Response from Shelby on Nov 3, 2023
Hello Sally, thank you for your 3 out of 5 review. please contact us directly at the hotel to share how we could have made this a 5 or what we can do to make up for this. we hope the next time your in the area you choose to give us another chance.

6/10 Okay

KEN

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shelby on Oct 2, 2023
Ken, Thank you for your review. I hope the next time you are in Columbia you will give us a second chance.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Given occupied room!!
I pre-booked and pre-paid for a room for three nights to attend my husband‘s funeral. I checked in around midnight into a room that was already occupied!!!!! The strange man was sleeping in the bed. The manager took another hour to find a subpar room with mold, curtains that were down and heavy urine smell.
Stayed 1 night in Sep 2023
Response from Shelby on Oct 2, 2023
Crystal, First let me start by giving you my condolences for your loss. We apologize that you were unsatisfied with your stay.

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keisha, the front desk gal, was absolutely amazing to work with! After a horrid situation with another hotel, she went out of her way to find us a room so we could have a clean and safe place to stay. Every hotel employee was attentive and kind which made for a delightful experience. I would totally stay there again!!!
Stayed 2 nights in Sep 2023
Response from Nan on Sep 26, 2023
Jenifer,Thank you for your review! We are glad that Keisha helped your stay a good one! We are looking forward to having you stay with us again!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep - clean hotel
The hotel is nice and clean and we had an amazing night of rest.
Stayed 1 night in Sep 2023
Response from Nan on Sep 26, 2023
Anita,Thank you for your review! We are glad that you had a wonderful stay! We hope to see you again once you are in Columbia!

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is dated and much in need of some remodeling. The carpet in the room didn’t smell but it looked like it should have. Everything just looks very worn. My biggest complaint and disgust comes from the bed. When I went to bed I turned out the lights and got into bed. I don’t know why I didn’t check the bed first but I was just tired. It was in the morning when I got up that I saw the dried blood on the sheets and it wasn’t mine. I spoke with the front desk and after getting a little heated the clerk finally apologized. Wow…..that made it all better. Sarcasm intended. The restaurant is another story. The guy bussing the tables was also cleaning the concrete outside the side door with bleach, with the door open. Nothing like the smell of bleach to enhance your breakfast. The food was ok, but there was a steady, and I mean constant, parade of housekeeping, staff and maintenance people through the restaurant right behind our table. We kind of felt like we were in the way. I should also mention the big trash can against the wall, under the restaurant name, very close to the tables. My impression of this hotel is that the general manager must be completely inept to have things running this poorly. I will be spending my money at another hotel chain after this and recommend everyone think twice before staying here.
Stayed 1 night in Sep 2023
Response from Zak on Sep 25, 2023
Brian, thank you for staying with us! First I would like to sincerely apologize that your stay was not up to the high standards we strive to provide for our guests. We are scheduled for an update and remodel in the coming months. I would like to assure you that I will be addressing the issues you encountered with all of our staff members this week so that we can improve our stay experience and better serve our guests. Once again I want to sincerely apologize that your stay was not up to the high standards we strive to provide. We would love the opportunity to to have you stay with us again so that we may provide the world class experience you deserve!

8/10 Good

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Staff was fast and had good customer service.
Stayed 1 night in Sep 2023
Response from Zak on Sep 25, 2023
Trinity,Thank you for staying with us, and for the feed back! We look forward to your next stay!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Nan on Sep 24, 2023
Annoymous,We sincerely apologize that you were not happy with your stay.

6/10 Okay

Ron

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Upkeep needed
Room was clean but the shower was disgusting. Compared to other IHG motels on this trip , this one was the worst. Breakfast was non existent unless you wanted to pay for it.
Stayed 1 night in Sep 2023
Response from Zak on Sep 12, 2023
Hello Ron, I apologize that your shower was not clean, I hope that you do not think this is indicative of a typical stay here. While we did offer free fresh fruit, muffins, pastries, pop tarts and other continental items, the rest of our breakfast is provided by Kem's restaurant and cooked to order.

4/10 Poor

Lexie

Stayed 3 nights in Sep 2023
Response from Shelby on Oct 2, 2023
Lexie, Thank you for your response. If you would like to speak to my supervisor to discuss your 2/5 review please don't hesitate to contact Nancy directly at the hotel.

8/10 Good

Stephanie

Stayed 2 nights in Sep 2023
Response from Nan on Sep 30, 2023
Thank you for your review! We hopr to see you the next time you are in Columbia!

10/10 Excellent

Greg

Travelled with family
Done
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 4, 2023
Thank you for your feed back. Glad you enjoyed your stay. Hope to see you again.

2/10 Terrible

Dorinda

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Nan on Aug 24, 2023
Dorinda,Thank you for your review! We hope you choose to stay with us again!

10/10 Excellent

Andre

Stayed 2 nights in Aug 2023
Response from Nan on Sep 10, 2023
Andre, Thank you for your review! We are glad that you were satisfied with your stay!

6/10 Okay

Humberto, Winthrop Harbor

Stayed 2 nights in Aug 2023
Response from Nan on Sep 10, 2023
Humberto,We apologize that you were less than satisfied with your stay. I would love to try to rectify what ever problems that may occurred if you would please contact the hotel direct.

10/10 Excellent

JEFF, BALLWIN

Stayed 1 night in Aug 2023
Response from Nan on Sep 10, 2023
Jeff,Thank you for your review! We hope the next time you are in Columbia you will choose to stay with us again!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and needed after a long day on the road. Met all our requi requirements. Quiet, clean, and safe. Would go again
Stayed 1 night in Aug 2023
Response from Nan on Aug 18, 2023
Donna,Thank you for your review!

4/10 Poor

Victoria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was kind the night we checked in. The nights we came back to the hotel she was sitting in the dark in the other room. The room was not clean. There were stains on the carpet, and stains on the bedding. The bathroom was not clean especially the toilet. There was no extra toilet paper and we ran out of tissues on the second day. There were only two coffee cups and two water glasses. Our reservation came with breakfast which was only available as a buffet one of the mornings out of five. Absolutely the worst Holiday Inn I have ever stayed in.
Stayed 5 nights in Aug 2023
Response from Nan on Aug 12, 2023
Victoria,We are sorry you were unhappy with your stay. We are almost fifteen years old, and are in the process of an update. We hope that once our updates are completed you will come stay with us again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nan on Aug 9, 2023
David, Thank you for your review!

2/10 Terrible

Andreea

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found dog hair in the bed. In less then 5 minutes we were able to change rooms. In the new room we found toilet paper on the floor in the bathroom, and the tub was still wet with dog hair everywhere. I would not recommend this hotel. Sorry but no.
Stayed 1 night in Aug 2023
Response from Nan on Aug 9, 2023
Andreea,We apologize that you found dog hair in not one, but two rooms. As a hypo-allergenic hotel that is not pet friendly, this is not the norm.

10/10 Excellent

Bruce

Stayed 3 nights in Aug 2023
Response from Nan on Aug 9, 2023
Bruce,Thank you for your review! We hope that you choose to stay with us again!

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nan on Aug 3, 2023
Rick, Thank you for your review! We hope to see you the next time you are in Columbia!

4/10 Poor

Sheila

Disliked: Cleanliness, staff & service, property conditions & facilities
I was disappointed in the cleanliness and furnishings of this hotel, the worst Holiday Inn we’ve stayed in. In one of our rooms, the bedding had black hairs all over it, even had black hairs in the refrigerator. My veterinarian SIL said it looked like dog hair. When the front desk was told about it, they provided new bedding for US to change the beds. They also told us to pick up a vacuum cleaner so we could vacuum the floors. We did it because it was a big state sports weekend and the area hotels were full.
Stayed 2 nights in Jul 2023
Response from Nan on Jul 26, 2023
Sheila, I am sorry that you were disappointed with your stay! I have passed on your concerns with management. We hope that you will give another chance!