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Reviews of American Inn

2 out of 5
American Inn
1337 Garner Lane, Columbia, SC

Reviews

6.2
Rating 10 - Excellent. 28 out of 128 reviews" "
Rating 8 - Good. 26 out of 128 reviews" "
Rating 6 - Okay. 27 out of 128 reviews" "
Rating 4 - Poor. 19 out of 128 reviews" "
Rating 2 - Terrible. 28 out of 128 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was aight
It was a raggedy roach motel but the service was decent, Friendly. The water was hot and the online comp went pretty quickly.
Stayed 1 night in Dec 2023
Response from ken on Dec 5, 2023
thank you for staying with us

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Staff & service
Room was clean. Outside grounds not so much.
Stayed 3 nights in Sep 2023
Response from ken on Oct 2, 2023
thank you for staying with us

6/10 Okay

GF

Travelled with family
Disliked: Amenities
Convenient to food, shopping, and the Interstates (I-20 & I-26). Not a good place for more than 1 or 2 nights
Stayed 1 night in May 2023
Response from ken on May 6, 2023
thank you for staying with us

2/10 Terrible

Penny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ken on Apr 7, 2023
thanks

10/10 Excellent

Teryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2023
Response from Ken on Apr 4, 2023
Thank you for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not A Good Experience
Stayed 2 nights in Oct 2022
Response from ken on Oct 31, 2022
we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Mikki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold on the ceilings. Even after switch rooms. The smell of mold and mildew made me puke repeatedly. I tried to check out before attending my brother's army graduation and no body would answer the front desk. I called and no one answered. I checked out early because I couldn't stomach the place and now I can't get ahold of anyone for a refund. This place is horrible and needs closed down! It's a health hazard!!!157.00 for what? Making me sick? Stay away!
Stayed 2 nights in Aug 2022

6/10 Okay

Laura

Travelled with family
It was ok
Stayed 5 nights in Jun 2022
Response from Ken on Jun 14, 2022
Thank you

8/10 Good

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Ken on Jun 12, 2022
Thank you for staying with us

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for the price
Lobby is blocked off & you only see staff thru a window & a small open slot underneath. Room was big & clean, but outside of motel was not as clean. After things got quiet about 10 P. M., everything was fine. Staff was courteous
Stayed 1 night in Apr 2022
Response from Ken on Apr 26, 2022
Thank you for staying with us

2/10 Terrible

Patrick

Well for one I paid for a hotel room.I in know way shape or form stayed in
Stayed 1 night in Mar 2022

6/10 Okay

Denep

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is literally ONE step above sleeping in the street
Stayed 1 night in Jan 2022
Response from Ken on Jan 11, 2022
Thank you for staying with us

2/10 Terrible

Art

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from ken on Nov 24, 2021
we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from ken on Nov 7, 2021
thank you for staying with us

2/10 Terrible

ALICIA

Stayed 1 night in Nov 2021

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, rooms very clean smelt good, a pleasant experience.
Stayed 1 night in Oct 2021
Response from ken on Oct 8, 2021
THANK YOU FOR STAYING WITH US

8/10 Good

LiLiane

Liked: Cleanliness, staff & service, room comfort
Concerning, but a good stay
It was a bit hidden. Area looks questionable, but overall, for a cheap one night place to stay, it was okay. Free on site parking. Microwave and fridge. I was going to put food in fridge, BUT it was not plugged in and had MOLD inside. Not sure why there is a sheet over the couch. I did not want to find out either. Bathroom had a smell. The plus side is for the price and condition (my toom was not bad outside of the fridge), there was AC, and NO ROACHES OR BUGS in my room. Yay for that!!! I was traveling solo. Was left alone by other guests.
Stayed 1 night in Oct 2021
Response from ken on Oct 5, 2021
thank you for staying with us

10/10 Excellent

Martinez

Stayed 1 night in Aug 2021
Response from ken on Aug 30, 2021
thank you for staying us

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
Na
Stayed 1 night in Jul 2021
Response from ken on Jul 29, 2021
thank you for staying with us

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Entry into the main lobby was always locked. It was not a good experience was
Stayed 6 nights in Jul 2021
Response from ken on Jul 29, 2021
thans

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Good Bed. Reasonably quiet area.
Stayed 1 night in Apr 2021
Response from ken on Apr 19, 2021
thanks for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from ken on Apr 27, 2021
thanks

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their Customer Service Is Very Poor. My Kids Couldn’t Even Play Outside I Do Not Recommend Them To Anybody
Stayed 6 nights in Apr 2021
Response from ken on Apr 9, 2021
thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. Any problem I had was immediately addressed.
Stayed 1 night in Feb 2021
Response from Ken on Feb 18, 2021
Thanks for staying with us

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from ken on Jan 10, 2021
thanks

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Didn’t like the room smelling like a cigarette as soon as I walked in. Towels were dingy looking and has stains on them. Bed was clean, Tv worked fine, Owner was nice.
Stayed 1 night in Jan 2021
Response from ken on Jan 6, 2021
thanks for staying with us

6/10 Okay

Kristain

Ewww
Kinda nasty
Stayed 1 night in Nov 2020
Response from ken on Nov 21, 2020
thank u

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel
Nasty
Stayed 1 night in Oct 2020
Response from Ken on Oct 7, 2020
Thanks

6/10 Okay

Ernestine

Travelled with group
Stayed 1 night in Sep 2020
Response from KEN on Sep 25, 2020
THANKS

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Ken on Aug 3, 2020
Thank you for staying with us.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, room comfort
Decent and comfortable
Doesn't look the greatest on the outside, but the rooms are decent, our beds were really comfortable. Microwave and fridge in room. Very nice housekeeping. Area is quiet and parking is well lit. Close to restaurants, laundry and stores. Will rent here again if work sends us back to this area.
Stayed 4 nights in Apr 2020
Response from Ken on Apr 7, 2020
Thanks for staying with us

8/10 Good

Alyssa

Travelled with family
Liked: Staff & service, property conditions & facilities
Just so so
We needed something budget friendly and this place was certainly that at 58/night. That being said, I definitely feel like the stay was worth the money. I mean I wasn't expecting amazing accomodations at that price. You could tell that even though the place needed updates that, what they had was pretty well upkept. There was one major thing though. Linen was never changed at all on one bed even after I pulled the linen off one day. Both days we were there it looked like someone had come in to clean, got started (one bed made and another not--tub cleaned but sinks not.)
Stayed 2 nights in Feb 2020
Response from ken on Feb 21, 2020
we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's peaceful and quiet. I don't like the other guest (always a male) knocking on my door. I come here to relax and that's just what I get relaxation for the most part. I also would like housekeeping everyday that I'm staying there, but other than that I love the place and the staff is very friendly to me always.
Stayed 1 night in Nov 2019
Response from ken on Nov 22, 2019
thank you for staying with us

6/10 Okay

Carla

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from ken on Nov 3, 2019
thank you for staying with us

6/10 Okay

Ruth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from ken on Oct 21, 2019
thansk for staying with us

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Needs lots of work
Well the bathroom did not work for half a blessed day and then it finally started with hot water right before checkout. There was trash everywhere in the parking lot and on the sidewalks to go to the rooms. I don't think the rooms were worth the amount of money that you paid and the owners walk around all night long it's very rude and disruptive. If you wanted to your customers to feel awkward and that's the way to go!
Stayed 2 nights in Oct 2019
Response from ken on Oct 7, 2019
we are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything. The place is stuck in a hole. All kinds of stragglers roam around. Dirty rags hanging outside the office. Bugs were in the beddings. The towels were dirty so was the bathroom. I evacuated from a dangerous storm and had no choice because hotels were booked solid. The electricity jumped off in my room while I was out. Told a breaker tripped. Toilet began to back up as we were leaving. The add said that the place was full when they had nothing but vacancy. A local told me that I needed to be careful at night because all kinds of people hang out there. I'm still in shock.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from ken on Jul 14, 2019
we are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from ken on Jul 9, 2019
thanks for staying with us

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from ken on Jun 14, 2019
we are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Not peaceful to much drug dealer driving in an out the parking lot
Stayed 1 night in Jun 2019
Response from ken on Jun 7, 2019
we are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures show a pool. They have no pool. Upon entering the property, there was a durggie asking for a smoke and a prostitute waiting to be picked up. Proceeded to the room to check how clean it was and was not surprised at how filthy it was. Went back t
Stayed 2 nights in May 2019
Response from ken on May 21, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from ken on May 16, 2019
thanks for staying with us

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
I have been staying in several hotels in the area. If it states it's a 2 or 3 star. If you're not paying $300 a night you will not be happy. I however found this to be one of the cleaner hotels I have visited. It was quite and I bring my own linens no matter where I stay. The room and bathroom were clean and lots of channels to watch if you like tv. My only drawback was the ice machine didn't work.
Stayed 4 nights in Apr 2019
Response from ken on May 6, 2019
thanks for staying with us

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from ken on May 1, 2019
thanks for staying with us.

6/10 Okay

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from ken on Apr 25, 2019
Thanks for staying with us

8/10 Good

Heather, Columbia

Liked: Cleanliness, property conditions & facilities, room comfort
Ok accommodations
Mediocre!!
Stayed 1 night in Apr 2019
Response from ken on Apr 21, 2019
Thank you for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not a clean place
It’s not a clean place, even for a night. There was a cockroach in the bathtub in the morning.
Stayed 1 night in Apr 2019
Response from ken on Apr 11, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in around 1am and he actually
Stayed 1 night in Apr 2019
Response from ken on May 19, 2019
thanks for staying with us

4/10 Poor

Moon, Pendleton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweful smell in checkin office. Very run down. Bad area. Guys smoking pot out in the open right out front. Room key barely worked. Room smelled like pot and mildew. Furniture stained and torn gross.
Stayed 1 night in Apr 2019
Response from ken on Apr 11, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.