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Reviews of Delta Hotels by Marriott Colonial Heights

3 out of 5
Delta Hotels by Marriott Colonial Heights
401 E Roslyn Rd, Colonial Heights, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 247 out of 584 reviews" "
Rating 8 - Good. 175 out of 584 reviews" "
Rating 6 - Okay. 84 out of 584 reviews" "
Rating 4 - Poor. 42 out of 584 reviews" "
Rating 2 - Terrible. 36 out of 584 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Property was still in the process of renovations.
Stayed 2 nights in May 2024

6/10 Okay

mireille

Stayed 1 night in Apr 2024

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel under renovation, paint smell, construction dust, wet paint, no food service, yet charged full rate.
Stayed 1 night in Apr 2024

2/10 Terrible

Chanel

Stayed 1 night in Mar 2024

8/10 Good

Kalayah

Liked: Staff & service
Property under construction there was also no breakfast which was advertised under the net. The state was lovely.
Stayed 1 night in Mar 2024
Response from Brian S. on Mar 28, 2024
Thank you for your feedback.

8/10 Good

Mia

Stayed 1 night in Mar 2024
Response from Brian S. on Mar 18, 2024
I recognize your time is valuable and appreciate the feedback you have provided.I hope you choose to stay with us again, whenever your travels bring you back to the area and we will be fully renovated by then!

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice, clean and comfortable. The staff were accommodating. The construction was very loud and messy. Trying to find the elevator was difficult especially with a wheelchair.
Stayed 2 nights in Mar 2024
Response from Brian S. on Mar 18, 2024
I recognize your time is valuable and appreciate the feedback you have provided.I hope you choose to stay with us again, whenever your travels bring you back to the area and we will be fully renovated by then!

8/10 Good

Gabrielle

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only bad part is construction was going on inside the hotel but other than that it was pretty good and clean! Very happy with the day time lady she was very responsive and respectful and just a great person!!
Stayed 1 night in Mar 2024
Response from Brian S. on Mar 18, 2024
I recognize your time is valuable and appreciate the feedback you have provided.I hope you choose to stay with us again, whenever your travels bring you back to the area and we will be fully renovated by then!

10/10 Excellent

Gabrielle

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very CLEAN!
Stayed 1 night in Mar 2024
Response from Brian S. on Mar 18, 2024
I recognize your time is valuable and appreciate the feedback you have provided.I hope you choose to stay with us again, whenever your travels bring you back to the area and we will be fully renovated by then!

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No pool! No fitness room!
Stayed 1 night in Feb 2024
Response from Brian S. on Mar 18, 2024
I recognize your time is valuable and appreciate the feedback you have providedI hope you choose to stay with us again, whenever your travels bring you back to the area and we will be fully renovated by then!

4/10 Poor

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They were under construction, breakfast that was supposed to be included was closed, the elevator was barely working.
Stayed 1 night in Feb 2024
Response from B on Mar 18, 2024
I recognize your time is valuable and appreciate the feedback you have provided.I hope you choose to stay with us again, whenever your travels bring you back to the area and we will be fully renovated by then!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
Thank you for your feedback. Hope to see you again soon.

10/10 Excellent

felix

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic.
Stayed 1 night in Feb 2024
Response from Brian on Feb 8, 2024
Thank you for your feedback

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good renovation
We liked the renovated rooms
Stayed 1 night in Jan 2024
Response from Brian on Feb 8, 2024
Thank you for your feedback

6/10 Okay

April, Lithonia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brian on Feb 8, 2024
Thank you for your feedback

10/10 Excellent

Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian S. on Jan 11, 2024
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel after renovation. Clean and comfortable.
Stayed 1 night in Dec 2023
Response from Brian S. on Jan 11, 2024
Thank you for your feedback .

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant
Stayed 1 night in Nov 2023
Response from Brian S. on Dec 5, 2023
Thank you for your feedback

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young man that checked us in was so nice. We had an issue with one of the rooms and he was able to take care of it with a smile.
Stayed 1 night in Nov 2023
Response from Brian S. on Nov 19, 2023
Thank you for your feedback.

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brian S. on Nov 20, 2023
Thank you for your feedback

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Brian S. on Nov 17, 2023
Thank you for the feedback

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is about to undergo a major renovation. It is good for now. Don't know how it will be during the reno. Many dated things will be upgraded at that time.
Response from Brian S. on Nov 13, 2023
Thank you for your feedback. Hope you will visit us again once renovation is complete

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brian S. on Nov 13, 2023
Thank you for your feedback

10/10 Excellent

Kenny

Stayed 1 night in Nov 2023
Response from Brian S. on Dec 5, 2023
Thank you for your feedback

4/10 Poor

Kayla

Stayed 1 night in Nov 2023
Response from Brian S. on Dec 5, 2023
Thank you for your feedback

2/10 Terrible

Carey, Paterson

Stayed 2 nights in Oct 2023
Response from Brian S. on Nov 20, 2023
Thank you for your feedback

8/10 Good

Angelique D.

Travelled with family
It could have been more cleanier in certain places, flors and rugs.
Stayed 1 night in Oct 2023
Response from Brian S. on Oct 27, 2023
Thank you for your feedback.

10/10 Excellent

RODNEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Frist time and not the last. Love It!!!
Stayed 1 night in Oct 2023
Response from Brian S. on Oct 23, 2023
Thank you for your feedback

10/10 Excellent

damien

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet
Stayed 1 night in Oct 2023
Response from Brian S. on Oct 23, 2023
Thank you for your feedback

10/10 Excellent

john

Stayed 1 night in Oct 2023
Response from Brian S. on Oct 23, 2023
Thank you for your feedback

2/10 Terrible

diane

Stayed 1 night in Oct 2023
Response from Brian S. on Oct 23, 2023
Thank you for feedback

8/10 Good

Ronald

Stayed 1 night in Oct 2023
Response from Brian S. on Oct 23, 2023
Thank you for your feedback

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, staff & service
It was ok, however we did not know until after we booked that they are doing renovations & they were accommodating Virginia State Homecoming customers.
Stayed 1 night in Oct 2023
Response from Brian S. on Oct 19, 2023
Thank you for your feedback

10/10 Excellent

Onika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I booked they did say there would be construction during the day. I appreciated the advance notice. The shower definitely needs and update and a better cleaning. I liked everything else about the property.
Stayed 2 nights in Oct 2023
Response from Brian S. on Oct 14, 2023
Thank you for your feedback. I will share it with the leadership team to prevent your issues from happening in the future.

6/10 Okay

Candy

Liked: Staff & service
Disliked: Cleanliness
Hotel under renovation
Understand that the hotel is undergoing renovations but my room was not clean very well. I have stayed at this hotel several times and this was my first experience with a dirty room.
Stayed 1 night in Oct 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback. I apologize for the experience that you had at the property. I have spoken with the leadership team to make sure it does not happen again. Hope you will give us another chance in the future.

8/10 Good

Janaya S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently close to shopping and VSU. Eating locations close by. The room was clean no dust bunnies, no spider webs etc.
Stayed 1 night in Sep 2023
Response from Brian S. on Sep 30, 2023
Thank you for your feedback.

8/10 Good

Michelle R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were polite but the man in the kitchen was very short and dismissive. I also didn’t care for the taste of the breakfast.
Stayed 1 night in Sep 2023
Response from Brian S. on Sep 30, 2023
Thank you for feedback

10/10 Excellent

Gary

Stayed 2 nights in Sep 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback

8/10 Good

Mary

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Sep 2023
Response from Brian S. on Sep 30, 2023
Thank you for your feedback

10/10 Excellent

Marques

Stayed 1 night in Sep 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback

10/10 Excellent

Shondell

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Brian S. on Sep 30, 2023
Thank you for your feedback

8/10 Good

Artasia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Sep 2023
Response from Brian S. on Sep 30, 2023
Thank you for your feedback

8/10 Good

Crystal

Stayed 1 night in Sep 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback.

6/10 Okay

Shekila

Travelled with partner
Property was missing the additional lock on door for safety. Showers could have been cleaned better.
Stayed 1 night in Sep 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback. Sorry about your experience. Hope you give us another chance in the future.

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from Brian S. on Sep 30, 2023
Thank you for your feedback

2/10 Terrible

Deniz

Business traveller
Disliked: Amenities
Room reeked of smoke; needs curtains and carpets removed. Unsafe; someone tried to break into my room with keycard and didn’t feel safe afterwards. No assurances from staff that floor and hotel was safe. Don’t elect to purchase the breakfast. They don’t understand it . Had to get Expedia involved.
Stayed 2 nights in Aug 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback. Sorry about the experience that you had at the property. I have shared your review with the leadership team to make sure this does not happen in the future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brian S. on Oct 13, 2023
Thank you for your feedback

2/10 Terrible

Jaclyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brian S. on Sep 30, 2023
Thank you for your feedback

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brian S. on Sep 30, 2023
Thank you for feedback

2/10 Terrible

Guillermo Leon

Stayed 1 night in Jul 2023
Response from Brian S. on Jul 24, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.