Reception

Reviews of Best Western Plus College Park Hotel

2.5 out of 5
Best Western Plus College Park Hotel
8419 Baltimore Avenue, College Park, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1002 reviews" "
Rating 8 - Good. 349 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water at 9am
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Gavin,Thank you for bringing this to our attention. Rest assured, our team is addressing the hot water issue to ensure it is an isolated incident. Your understanding is greatly appreciated, and we look forward to providing you with a comfortable experience in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Roy, Dublin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in mnsy aspectd.
Stayed 4 nights in Apr 2024

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jontavious

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Weirong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

HAE LYENG, Riverdale Park

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, a nice hotel, close to UMD campus.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Hae,Thank you for staying with us recently. We appreciate your kind words about our lovely hotel, and we're delighted our great location suited your needs well. It was a pleasure having you here, and we hope you return soon!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Scott,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

6/10 Okay

HOLLY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I am giving an average rating based on the courteous staff that corrected the problems we had from the start. However, I feel that many of the issues should have been taken care of when making sure room was ready for use. First room we were given had water all over the bathroom floor. Switched rooms quickly arranged. Second room, none of the electrical outlets or lamps worked in the bedroom area. Only kitchen, hall, and bathroom outlets and lights worked. Staff had to come reset it behind a panel, wasn't something new she new it happens. The face plate of the plug by coffee maker is coming off the wall, as well as one drawer handle on dresser comes off in your hand if used. Best parts Staff responses were quick and efficient, lots of coffee pods to use for coffee maker, and overall room and bathroom exceptionally clean. We would stay again, but would check out all lights and outlets after entering room. Did not check out the Continental Breakfast, went to Denny's instead.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Holly,Thank you for staying with us and for your detailed review. We are glad our team could provide you with a high level of guest service; however, we apologize for any issues with our accommodations. Our maintenance team will review your comments to correct any problems accordingly. Again, we appreciate your feedback, and we look forward to your next visit.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

8/10 Good

Oriana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the university of Maryland. Rooms were neat and clean. Beds were very comfy.
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice inside Has more rooms than parking spots in their parking lot, which creates an issue when the hotel is full. Owner needs to rectify this.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
David,Thank you for choosing to stay with us at Best Western Plus College Park Hotel. We're thrilled you enjoyed our lovely property; however, we're disappointed to read about any trouble you had with parking. Your comments have been noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Melinda

Liked: Property conditions & facilities
Basic but very clean. Great front desk staff. So convenient to UMD!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Melinda, We're delighted to hear you found our hotel clean and cozy during your stay! Our front desk team will be thrilled to know they made a positive impact. It's wonderful that our convenient location suited your needs perfectly. Thank you for choosing us, and we eagerly await your next visit for more fantastic memories!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

6/10 Okay

Clarissa

Liked: Cleanliness, staff & service
Clean comfortable bed. Terrible breakfast. Noisy location. Staff very friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Clarissa,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our clean, comfortable accommodations and friendly staff, we are sorry you had concerns with noise and breakfast. Please know your comments are important to us and will be shared with the team to ensure we always offer our best. We hope to have another opportunity to welcome you back and impress you further.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Deborah,Thank you for your recent stay at Best Western Plus College Park Hotel. Thank you for taking the time to complete our survey and leaving us feedback. It was our pleasure to host you. We hope to see you again. Safe travels. Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Ralph, HACKENSACK

Stayed 1 night in Mar 2024

10/10 Excellent

Zhenqi

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 10 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Zhenqi,We're pleased to hear you found our place a good option for your stay. Thank you for choosing us, and we look forward to welcoming you back for another five-star stay.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

8/10 Good

Verena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was walking distance to the location where I was taking a class. Breakfast was available every morning with great options for me, although simple it was perfectly sufficient. Staff was super nice and everything was always very clean.
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Verena,It is wonderful to know that you had an excellent experience with us. We're thrilled our fabulous location suited your needs well and that you started your day off right with our delicious breakfast offerings. Thank you so much for also spotlighting our hospitable team and the high standards of cleanliness we adhere to! We appreciate you choosing Best Western Plus College Park Hotel and hope you will be back to see us on your next visit to the area. Thank you again, and safe travels!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

joe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very friendly clean room and lobby.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Joe,Thank you so much for choosing to stay with us at Best Western Plus College Park Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

2/10 Terrible

Susan

Stayed 1 night in Feb 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is not enough parking for all the hotel guests. The staff let us create spots to accommodate everyone, but I was afraid my vehicle would be hit by other vehicles maneuvering around. It is a fairly small hotel. The breakfast was typical, but the breakfast eating area was small. I was glad I got to the dining area early. the bed was comfortable. The only thing was that there wasn't a heavy comforter- only thin sheets. I used my own blanket.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Michelle,Thank you for taking the time to share your thoughts with our team. We are disheartened that some aspects of your stay were not up to your expectations. Your feedback is valuable to us, and we will be sure to share it with our team for improvement. Please visit us in the future so we can show you a much better experience. Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Shohei

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Kim,Thank you for taking a moment to share your experience at Best Western Plus College Park Hotel. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay in a spacious, very clean and new-looking room with spotless bed and clean and classy sheets!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Anthony,It was a pleasure hosting you at Best Western Plus College Park Hotel! We're glad our clean, spacious rooms impressed you, and we look forward to hosting you again the next time you're in the area.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Comfortable beds and pillows. Friendly staff.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Jared,Thank you so much for choosing to stay with us at Best Western Plus College Park Hotel. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled that was the case for you. It's also great to read our friendly team was a highlight of your trip. The pleasure was all ours, and we hope you'll choose us again in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

He

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Gina

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Sheets were not very clean. The beds and pillows are terrible! Front desk staff was extremely nice.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Gina,Thank you for staying with us and sharing your kind words regarding our team members. However, we're disappointed to hear about the issues you encountered with the cleanliness of the sheets and the comfort of the beds and pillows. Your comments are important, and we'll work to improve in these areas. We hope to have the opportunity to provide you with a better experience in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Yeimy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Russell

Travelled with partner
Very kind, resourceful and helpful staff at checking. Room was clean and orderly. Road construction in progress.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Russell,Thank you for your kind review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations is always appreciated as well. It was a pleasure having you here, and we hope to welcome you back soon!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

2/10 Terrible

Polianna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
After a long trip, I arrived at this hotel only to discover that my reservation had been mistakenly canceled due to a clear error by their management. I immediately contacted my travel agency, and they were surprised to learn that the reservation was still active on their end. Given that the mistake originated from the hotel's management, the travel agency requested an alternative room at the same price. Unfortunately, the hotel only had the king suite available, which cost an additional $100. Shockingly, the manager refused to offer any compensation for the price difference. It was a direct decision from the manager. At this point, my travel agent found me a much better hotel at the same price, the nearby Cambria Hotel, which came highly recommended. I believe that if the manager of the Best Western had acknowledged the mistake made by his team and agreed to provide the king suite at a lower price, he could have avoided losing a customer and the negative publicity that usually follows. This, in addition to preventing an agency complaint against the facility. Instead of receiving praise for effectively managing and rectifying their mistake, they only worsened the situation. If you find yourself unable to avoid staying at that hotel, I recommend calling continuously after booking to ensure they do not suddenly cancel your reservation.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Polianna,We appreciate you bringing your concerns to our attention. Please know that this is not a typical experience, and we assure you that your feedback will be shared with the respective teams to ensure this does not occur again. This is not the lasting impression we want to leave you with, so please consider returning and giving us another chance to change your perceptions.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, and good location, with food options across the street. Easy drive to UMD
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Daniel,Thank you for sharing your positive feedback. We're delighted you enjoyed our breakfast and found our location convenient. Your patronage is greatly appreciated, and we look forward to welcoming you back for another pleasant stay!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

SONIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Honest Review!
We enjoyed our stay at Best Western Plus. The things that stood out were the microwave and mini refrigerator. We needed it because we had small children. Omg! were very useful and it saved us money. We did not purchase food outside due to the fact I carried my own. Breakfast was good and quietness stood out as well. Will return again. Thank you Best Western Plus for keeping my family at your establishment. Well appreciated!
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Sonia,It was such a pleasure to welcome you to Best Western Plus College Park Hotel! Thank you so much for your kind words about our delicious breakfast offerings, peaceful atmosphere, and thoughtful amenities. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

8/10 Good

Danson C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Real Sausage Meat for Breakfast Please
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Linda,Thank you for your valuable feedback! We're glad to hear that you enjoyed your stay. We also appreciate your suggestion regarding breakfast options and will consider your comments to enhance our guest experience. It was a pleasure to host you, and we look forward to welcoming you back again!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a college tour at UMD. Hotel was clean, and safe with nice hot showers. Hotel front desk staff were pleasant and helpful. Great value for the price. Would stay again.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Kimberly,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team, excellent value, and impeccable accommodations hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Cameran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dennys and taco bell across the street. Next to a gas station. Extremely comvenient. Rooms are nice and clean.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Cameran,It's wonderful to receive your excellent review of Best Western Plus College Park Hotel! We're delighted our convenient location and clean accommodations made your stay outstanding. Many thanks for your warm compliments, and we hope you'll return!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Greta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the cleanliness of the room, especially the bathroom. It looked like we were the first ones to stay in the room. Also nice front desk staff.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Greta,It's wonderful to receive your outstanding rating of Best Western Plus College Park Hotel! We're proud our spotless accommodations and friendly front desk assistance made your stay excellent. Many thanks for your kind praise, and we hope you'll return!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Dawit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent customer service
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Dawit,Thank you for choosing Best Western Plus College Park Hotel to host your stay. It is fantastic to hear that you liked our clean accommodations and had pleasant interactions with our friendly staff. We look forward to seeing you again in the future. Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Pruitt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great location, new building, excellent staff.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Pruitt,Thank you for your positive feedback! We're delighted that our location and excellent team contributed to the great value of your stay. We always aim to provide a memorable experience and look forward to welcoming you back soon.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel last week for the Maryland vs. Penn State game. Our room was clean when we checked in. The room was comfortable . We had coffee and some had breakfast which they said was good. The coffee was good too.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Mary,On behalf of the Best Western Plus College Park Hotel team, thank you for staying with us and for your review! We're elated that our delicious breakfast and clean, comfortable accommodations were both highlights of your visit. We hope you had a great time at the game and would be honored to welcome you back the next time you're in the area!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Divya

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , clean , great staff
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 5, 2023
Carolyn,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed our friendly staff and clean accommodations. Thank you for trusting Best Western Plus College Park Hotel for your lodging needs. We hope to see you again soon! Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Ellen

Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

DEBORAH

Disliked: Cleanliness, staff & service, property conditions & facilities
poor customer service.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 21, 2023
Deborah,Thanks for your feedback. We're genuinely disappointed to hear about your experience. Providing excellent guest relations is our priority, and it's clear we fell short in your case. We will look into making the necessary improvements and hope for the opportunity to provide you with a better stay in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

8/10 Good

Kim

Liked: Staff & service
My stay was just fine.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Kim,Thank you for choosing Best Western Plus College Park Hotel and for leaving a review. Our team works hard to ensure all of our guests have a positive experience, and we're thrilled to know your overall stay was enjoyable. We look forward to welcoming you back again soon. Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Nelson

Stayed 1 night in Oct 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a body sweet odor in the room when I arrived. The hotel receptionist could not provide me an air fresh, so I went and buy them myself. In the middle of the night after I put the heater, I have a smell of something burning, but the hotel's receptionist was unable to assist me as well excepted opening the window.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Deborah,Thank you for your feedback. We're disappointed that we couldn't meet your expectations during your stay. Your comfort is important to us, and we will look into ways to improve. We appreciate you bringing these matters to our attention and hope you'll give us another chance to provide a better experience.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023