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Reviews of Comfort Inn Latham - Albany North

2.5 out of 5
Comfort Inn Latham - Albany North
981 New Loudon Rd (Route 9), Cohoes, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, staff was professional and helpful, we had an issue with our Tv remote and the staff took care of it quickly. Great place! Will stay here again!
Stayed 1 night in May 2024
Response from Terri DeVoe-General Manager on May 27, 2024
Stacey,Many thanks for taking the time to review our hotel. We appreciate your business and look forward to serve you again.Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 24, 2024
Stephan,Thank you for taking the time to review our hotel. We appreciate your busy and look forward to serving you on your next visit.Sincerely,

4/10 Poor

Aubrey

Railings in bathroom were loose in handicapped rooms.
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 23, 2024
Aubrey, we have investigated your complaint and made amends to the loose rails in the handicap rooms. Our apologies for this inconvenience. Our maintenance team is always on hand to assist our guests to ensure a great stay.Sincerely,

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Have a great time. Clean, efficient. No bells or whistles, but the staff is cool.
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 23, 2024
Tanya, thank you for acknowledging our committed staff to providing great hospitality to our guests. We do hope to see you on your next return to the area.Sincerely,

8/10 Good

Nikkita

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Na
Stayed 2 nights in May 2024
Response from Terri DeVoe- General Manager on May 13, 2024
Nikkita,Many thanks for staying at the Comfort Inn! We appreciate your business and we look forward to providing you with great hospitality upon your return!Sincerely,

6/10 Okay

carmina

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 13, 2024
Carmina,Thank you for taking the time to review our hotel. We do hope to see you again on your next visit to the Capital Region.Sincerely,

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for couple of nights
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 13, 2024
Adel,We are so happy to hear that you enjoyed your stay. We do hope to see you again on your next journey to the Capital Region.Sincerely,

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stay someplace else if you can.
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 13, 2024
Scott,Our apologies that you were not satisfied with your stay. We are undergoing a complete renovation of the hotel starting in June and we do hope you give us another chance on your next visit to the Capital Region.Sincerely,

4/10 Poor

Gerard

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre était sale
Stayed 1 night in May 2024
Response from Terri DeVoe- General Manager on May 9, 2024
Toutes nos excuses pour votre expérience dans notre établissement. J'aimerais en discuter davantage. Nous n'avons pas votre numéro de téléphone dans nos dossiers. Si vous m'appeliez au (518)785-0000, il me fera plaisir de résoudre votre mécontentement.Sincèrement,

4/10 Poor

Pierre

Business traveller
Disliked: Cleanliness, property conditions & facilities
The trail behind the property was beautiful, soaps and shampoos were terrible, spout of the tub was loose and covered with mold, shower was anemic, I had to take a bath to rinse my hair, temp was OK. Breakfast lady was very nice. Facility needs a make over.
Stayed 1 night in May 2024
Response from Terri DeVoe-General Manager on May 8, 2024
Pierre,Thank you for taking the time to review our hotel. We sincerely apologize for the inconvenience of your morning shower. The room has been inspected and repaired. I have reached out to you to discuss your experience further. I look forward to hearing back from you.Sincerely,

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, the room was comfy and the food was very good!!
Stayed 2 nights in May 2024
Response from Terri DeVoe-General Manager on May 7, 2024
Guillermo,Thank you for recognizing our hard-working staff and their commitment to great hospitality. We look forward to seeing you upon your return to the area.Sincerely,

6/10 Okay

Edith

Stayed 1 night in May 2024

2/10 Terrible

Leah

Stayed 1 night in May 2024
Response from Terri DeVoe-General Manager on May 27, 2024
Leah,How disappointing hearing that you didn't enjoy your stay. We are undergoing a complete renovation in June and do hope you will give us another chance.Sincerely,

10/10 Excellent

GARY

Stayed 1 night in May 2024
Response from Terri DeVoe-General Manager on May 27, 2024
Gary,How thrilling to hear that you enjoyed your stay with us. We look forward to serving you again on your next trip to the area.Simcerely,

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Terri DeVoe-General Manager on May 7, 2024
Miranda,We would like to thank you for your business and appreciate your recognition of our hard-working staff. We are fortunate to have a team that is committed to great hospitality. Safe travels down the road and we hope to see you back soon!

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The person setting up breakfast on Saturday was absolutely amazing. The food was good. Being across from housekeeping was a little loud listening to them talking and getting their carts ready in the am
Stayed 3 nights in Apr 2024
Response from Za- Front Desk Manager on Apr 30, 2024
Good morning Colleen! Thank you for sharing your experience with us here at the Comfort Inn! I am happy that you enjoyed our breakfast spread! It is fantastic! As for housekeeping, we will address this with the team, reminding them to be mindful of our valued guests in the morning hours. We hope you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great FREE breakfast! Wide variety of breakfast options from coffee, juices, tea, then cereals, bagels & cream cheese, muffins, even glazed donuts and oat cranberry muffins, waffles, grapefruit, bananas, english muffins, scrambled eggs as well as scrambled eggs with peppers and onions! Salsa and cheese nearby for your eggs! I believe there was even turkey bacon as well. Im sure I missed a few but the breakfast area was 10/10 for a 3.5 star hotel like this.
Stayed 2 nights in Apr 2024
Response from Za- Front Desk Manager on Apr 30, 2024
Good morning Sean! Thank you for sharing your wonderful breakfast experience with us! Our breakfast team is consistently coming up with delicious items for our wonderful guests to enjoy. We will make sure to show your kind words with the breakfast team!

10/10 Excellent

Jan

Stayed 2 nights in Feb 2024
Response from Terri DeVoe- General Manager on May 23, 2024
Thank you for staying with us-we are thrilled to hear that you had a wonderful stay!

8/10 Good

Alexandre

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 23, 2024
Alexandre,Thank you for taking the time to review our hotel. We appreciate your business and do hope to see you again on your next adventure to the area.Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 22, 2024
Jennifer,We are thrilled to hear that you enjoyed your stay. We take great pride in providing great guest service. We wish you safe travels down the road.Sincerely,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice and comfortable stay
Stayed 3 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 18, 2024
Michael,Thank you for taking the time to rate our property. We take great pride in servicing our guests. We look forward to seeing you on your next visit to the Capital Region.Sincerely,

8/10 Good

Chunhua, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 12, 2024
Chunhua,Thank you for taking the time to rate our hotel. We take pride in our hospitality to our guests. May the road be safe on your next trip to the region.Sincerely,

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were all friendly and efficient
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Mona,Thank you for recognizing our staff's commitment to great hospitality. We do hope you have safe travels down the road and hope to see you again.Sincerely,

8/10 Good

FORRESTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay.
Stayed 2 nights in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Forrester,We appreciate your business and look forward to serving you on your next visit.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
David,Many thanks for your compliments for our service to you during your stay with us. We look forward to seeing you again on your next visit to the Capital Region.Sincerely,

6/10 Okay

Evan, San Diego

Travelled with partner
Disliked: Staff & service
Could be cleaner, staff gave us keys that didn’t work initially and made us wait in line again
Stayed 1 night in Apr 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Evan,My apologies that our staff did not respond to your key request quickly. This is not how we conduct business. We take pride in our hospitality services to our guests. We do hope you will give us another chance on your next visit to the region.Sincerely,

8/10 Good

KATHY

Travelled with family
Liked: Cleanliness, staff & service
Great hot breakfast and breakfast staff are great. However, the coffee is TERRIBLE. The warm drink stand in the lobby only has lukewarm terrible coffee. The tub water never stopped running, the drain ran slow and the shower curtains are a fabric kind that lets the water blow right through onto the floor. Toilets are really too low. Beds and pillows are awesome but what's up with these "fake duvets" with a comforter with two sheets on top and bottom that comes apart as you sleep?
Stayed 2 nights in Mar 2024
Response from Terri DeVoe-General Manager on Apr 1, 2024
Kathy,Thank you for letting us know that you didn't care for our coffee. We will investigate and consider a new coffee blend. Please note we are going under a full renovation to a boutique hotel and we are sure that you will like the upgrades. We do hope you will give us another chance on your next visit.Sincerely,

6/10 Okay

Abdiel

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decent for the price but very old and outdated
Stayed 1 night in Mar 2024
Response from Terri DeVoe-General Manager on Mar 18, 2024
Abdiel,Thank you for your input on your stay with us. Please note that we are undergoing a full renovation starting June 1st. We do hope you will give us another try on your next trip to the Capital Region.Sincerely,

2/10 Terrible

Jack

Stayed 2 nights in Mar 2024
Response from Terri DeVoe-General Manager on Apr 10, 2024
Jack,Our apologies for your experience while staying with us. Please note we are undergoing a renovation starting in June. We do hope you will give us another chance down the road.Sincerely,

6/10 Okay

Jean-Kristof, montreal

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall, property was cleaned. The hotel is getting old and a couple things were in bad shape in the room. There were 2 metal pieces sticking out of the mattress and my wife cut herself. Pool is good. Breakfast was good overall. While we booked for 3, the sofa bed wasn’t made and we had to pick up the bed sheets at the front desk. There was also only 2 towels in the room.
Stayed 2 nights in Mar 2024
Response from Terri DeVoe-General Manager on Mar 11, 2024
Jean-Kristof,Thank you for taking the time to review our property. We apologize for your experience. Please note that we have investigated the mattress issue and have discarded it and replaced it with a new one. Also, please note that in June we begin our renovation of the property. We do hope you will give us another chance to show you great hospitality.Sincerely,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terri DeVoe-General Manager on Mar 10, 2024
Christopher,Thank you for taking the time to review our hotel. We appreciate your business and look forward to serving you again on your next visit to the Capital Region.Sincerely,

4/10 Poor

Karen, Xenia

Travelled with partner
Disliked: Property conditions & facilities
I gave two stars because the bed was comfortable and the breakfast adequate. The hotel was worn and dingy while our room was not very welcoming and, like most hotels, it was dark. Bathroom wasn’t great with an ankle high toilet and someone else’s hair on the tub wall. 😖
Stayed 3 nights in Mar 2024
Response from Terri DeVoe-General Manager on Mar 5, 2024
Karen,Thank you for taking the time to review our hotel. Our sincere apologies for your experience. Please note that we are undergoing a full renovation starting in June. We do hope you will give us another chance to show you our hospitality on your next trip to the Capital Region.

6/10 Okay

Angela

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dirty one of the best had crumbs on it and had hairs furniture very beat up didn't look nothing like the pictures
Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Mar 1, 2024
Angela,Our apologies for the experience you had with your stay. Please note that we are under renovation and we hope you will give us another try on your next visit to the Capital Region.

8/10 Good

Donald

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in time is 3 pm however room wasn’t ready until 430. My wife was tired from travel and needed to get into our room. Not happy at delay.
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 26, 2024
Donald, our apologies for the delay in getting you in your room. We make every effort to be prepared for our arriving guests. And unfortunately, we failed in this instance. We do hope that you will consider us again on your next trip to the Capital Region.

8/10 Good

KATHY

Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 26, 2024
Kathy,Thank you for taking the time to review our hotel. We are privileged to have you as our guest and enjoy serving our guests with great hospitality. We look forward to seeing you again.

8/10 Good

Patricia

Gym was great Shower connection in bathroom was a little shakey
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 20, 2024
Patricia, our apologies for your shower experience. Thank you for letting us know so that we can repair the shower connection. We do hope to see you again soon.Sincerely,

10/10 Excellent

Hansranie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place for a quick outing
Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 19, 2024
Hansranie,Thank you for your kind words. We look forward to seeing you again on your next visit to the Capital Region!Sincerely,

8/10 Good

Dante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was pretty cold
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 19, 2024
Dante,Our apologies that you felt that the pool was cooler than expected. We have looked into the situation and increased the temperature for future guests.Sincerely,

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
What I liked: Very reasonable room rates and satisfying breakfast. What I dint like: Slightly run down, desperately needs updates. The room smelled slightly unclean and the sofa was stained and very worn. Was good for a cheap overnight stay but not sure I would want to stay longer than one night.
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 19, 2024
Joseph,Thank you for taking the time to review our hotel. Please note that we are undergoing a complete renovation of the property starting in March. We do hope you will give us another opportunity to serve you.Sincerely,

10/10 Excellent

Ciara

Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Apr 1, 2024
Clara,Many thanks for taking the time to review our hotel. We are fortunate to have such a great team dedicated to giving great hospitality to our guests. We wish you safe travels and look forward to seeing you on your next trip to the region.Sincerely,

10/10 Excellent

UNITED STATES OF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Stayed 3 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 12, 2024
Thrilled to see you were accommodated during your stay. When your road leads back to the region, we do hope to see you again!Sincerely,

10/10 Excellent

BRIAN

Liked: Staff & service
Nothing
Stayed 2 nights in Feb 2024
Response from Terri DeVoe-General Manager on Feb 8, 2024
Brian, many thanks for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay. We do hope to see you again soon.Sincerely,

8/10 Good

KATHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason after staying here for years, the heat in our room just couldn’t be regulated. We couldn’t sleep well either night. Strangely, we would set it to be comfortable as we laid in the bed, but if we stood up it was too cold. I don’t understand. Same with regulating the water temperature in the shower. Otherwise all was fine just as usual.
Stayed 1 night in Feb 2024
Response from Terri DeVoe-General Manager on Feb 8, 2024
Kathy, our sincere apologies that you had a less than satisfactory experience with us. We will investigate the room you stayed in and make the necessary repairs. We hope to see you again on your next stay in the region.Sincerely,

10/10 Excellent

Suhaiylah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one night at this hotel. Room was clean and spacious. The bed was comfortable and the stay was exactly what I needed for the night. I’d book again if I’m ever in this area again.
Response from Terri DeVoe-General Manager on Feb 4, 2024
Suhaiylah,Thank you so much for your review! We are fortunate to have a heck of a hospitality team here. I will print this and post it for all to see and bask in the glory of another satisfied guest!Sincerely,

10/10 Excellent

Carrie

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Easy to find fast check in
Stayed 2 nights in Jan 2024
Response from Terri DeVoe-General Manager on Jan 29, 2024
Carrie,How wonderful that you enjoyed your stay. Thank you for choosing our hotel and we look forward to serving you the next time you are in our area!Sincerely,

10/10 Excellent

Mary Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, outdoor signage was not lit when returning at night
Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Jan 29, 2024
Mary Ellen,Thank you for taking the time to review our hotel. Our staff is diligent and committed to providing great guest service to our guests. We appreciate your business and look forward to your next visit to the Capital Region.Sincerely,

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Feb 12, 2024
Michael, many thanks for sharing your experience with us. We take great pride in our work, and we are fortunate to have such a great staff to provide great hospitality!We look forward to serving you on your next trip to the Capital Region!

2/10 Terrible

Merla

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I did not like anything. Dark, dingy, scary. Staff person at the desk was unfriendly and seemed annoyed by question of how to find the elevator. It was confusing set up to find elevator and room. I stayed one night and left. Lost money.
Stayed 7 nights in Jan 2024
Response from Terri DeVoe-General Manager on Jan 23, 2024
Merla,We are so disappointed to hear that your experience with your stay was lackluster. This is not how we do business. I will call you to discuss your stay further. Our sincere apologies for your less than a stellar experience.

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Terri DeVoe-General Manager on Jan 16, 2024
Walter,Many thanks for taking the time to review our hotel. It is lovely to see that you enjoyed your stay. As you may have noticed, we have enhanced our breakfast buffet to include more options for our guests. We look forward to seeing you again-Sincerely,

10/10 Excellent

staci

Stayed 1 night in Jul 2023
Response from Terri DeVoe-General Manager on Jan 17, 2024
Stacie, thank you for taking the time to review our hotel. I'm thrilled you enjoyed your stay and we do hope to see you back soon!Sincerely,