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Visit was good. Property was nice and the staff were friendly. Not my first stay there. I will be back again. Price is good. The only thing I would like is a small refrigerator.
Clean enough overall and front desk staff were polite, but I asked for soap for the bathroom twice and never got any. No washcloth as part of the setup either.
Large room, comfortable bed, effective HVAC unit and good sound insulation on the walls. There is also a good restaurant & bar attached to the hotel.
There was a very very strong cigarette smell in the walkway outside the rooms. I got a headache.
The room had a musty smell. The bedsheets were stained. Furniture tops were dirty. It gave the impression of not having been cleaned. Room and bathroom are dark.
Lina
Stayed 1 night in May 2024
6/10 Okay
Zayan
Travelled with partner
May 6, 2024
Liked: Cleanliness, staff & service
Overall was a good experience. However hotel room had no water. Went downstairs for water in the vending machine and that also had no water.
Also the room key card stopped working on day 2. Customer service downstairs was able to resolve the issuee but it still took a few tries afterwards to get into our room.
Everything was great about our stay.
The check in staff were amazing and friendly. There’sa restaurant also in the hotel which was a big plus, lots of food options near by 4 minute drive. Very quiet and the pool is always a plus also. To top it off they have an EV Charging Station on the side (not free) and was great to be able to charge over night to continue on journey.
Khari
Stayed 1 night in Apr 2024
8/10 Good
Maurizio, Sainte Anne des Lacs
Travelled with family and small children, Business traveller
The property, lobby, and room were all well maintained. The common areas had a really great smell when we arrived. Room was spacious and comfortable. Bed was really great. Shower a bit small and not enough towels. Ice machine on our floor wasn’t working but employees were available to direct to a working machine. The restaurant/bar was open and the music from it was very loud in our room above it. Room is dark when curtains closed. Plenty of lamps but they are dim. No overhead light but the windows were big and allowed plenty of natural light. Easy to check in/out. No microwave in room but they have one in the lobby. They also added vending machines for snacks since our last stay. Easy to park. Didn’t use any room service/gym/pool/etc. but I couldn’t tell if they were available or not. Unnecessary side note: the US flag on the pole was torn to shreds. It was ties together to mimic good condition. It just seemed in poor taste. Great place to stay in general. We will revisit again.
I felt like it was a very good value. The property and room seems to be well kept. The breakfast was, even by continental breakfast standards, skimpy. My only complaint would be that I'd asked for maintenance to remedy a plumbing matter (of my making) early, at check-in. I assume the desk clerk forgot as I had to ask again when I returned for the evening, much later. I'd stay there again.
Very noisy all night long, extremely loud music played till 4/5 am , slamming doors constantly, no respect for anyone else at all. Never enough linens, tissues, toilet paper ect, very poor cleaning staff
Debra
Stayed 5 nights in Feb 2024
10/10 Excellent
Lisa, Burlington
Mar 3, 2024
Lisa
Stayed 1 night in Mar 2024
8/10 Good
Stephan
Feb 27, 2024
Liked: Cleanliness, staff & service, room comfort
Stephan
Stayed 1 night in Feb 2024
10/10 Excellent
Jenna
Travelled with group
Feb 25, 2024
Staff was friendly room was super clean
Jenna
Stayed 1 night in Feb 2024
4/10 Poor
Andrew
Travelled with family and small children
Feb 24, 2024
Disliked: Cleanliness, staff & service
Poop smear on toiletpaper roll side; poop dried under seat and dried to bowle; toilet paper holder sloped down and roll constantly fell off. Marijuana smell constantly seeped in from bathroom vent.
Dirty socks and fake finger nails swept under bed overhang. Missing TV remote- they replaced it with broken remote. Missing remote for fireplace.
Room kitchen had dishes for guests- ever glass was filthy.
Pool was 83' but pool room was 60'; asked staff to turn up heat and they never did. Had to ask for clean pool towels each time and they never brought enough.
Caught front desk staff giving out room information about a guest to a guy that walked in claiming he needed to talk with the guest.