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Reviews of Best Western Of Clewiston

2.5 out of 5
Best Western Of Clewiston
1020 W Sugarland Highway, Clewiston, FL

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 299 reviews" "
Rating 8 - Good. 97 out of 299 reviews" "
Rating 6 - Okay. 51 out of 299 reviews" "
Rating 4 - Poor. 24 out of 299 reviews" "
Rating 2 - Terrible. 33 out of 299 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Davarrius

Liked: Property conditions & facilities
Great
Stayed 1 night in May 2024

6/10 Okay

Jasmine

Liked: Staff & service
Disliked: Cleanliness
The only thing I didn’t like about my stay this time is that we had roaches in our room.
Stayed 2 nights in May 2024

6/10 Okay

Rafael

Stayed 4 nights in Apr 2024

2/10 Terrible

Alley

Business traveller, Travelled with group
When I walked in I used the restroom before checking in. The restroom in the lobby was nasty and there was a roach crawling. I asked the front desk if they have a big issue and she said no. I checked in and upon entering my room I noticed bugs on the air conditioning unit. I pulled the blankets back and there was a bug in the bed. I asked to speak to a manager and was told they weren’t available and had to wait until Monday. It was a Saturday… I cancelled the room and checked into another nearby hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Daiana

Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Stayed 1 night in Mar 2024

8/10 Good

Kim

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Staff & service
A little bit cleaner
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was awesome, noce king sized bed, with a sofa in it also. Breakfast was amazing, lots to choose from. Staff were friendly and very helpful.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay and the facility was beginning an upgrade. It was loud near the highway though.
Stayed 8 nights in Feb 2024

4/10 Poor

Marshell, Smyrna

Business traveller
Liked: Staff & service
Disliked: Amenities
The outside of the hotel look old and run down. The inside was fine. The website stated that bthe hotel had a gym and a tennis court but they didnt.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 6, 2024
Marshall, thank you for sharing your stay with us. We are terribly sorry for any confusion regarding our Amenities. We do not have a gym or Tennis courts and we did a thorough search and could not find it on our site.. we will definitely look into this a correct if found. Thanks

6/10 Okay

Jeffrey

Liked: Cleanliness
ok for a very short stay, over priced
Stayed 2 nights in Feb 2024

10/10 Excellent

SANDRA

Stayed 3 nights in Jan 2024

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you will provide a link where I can upload a video, you will see how flimsy the doors are at this property. I stayed here a few years ago and they tried to give me the same room I refused the first time. I rebooked here because I thought there was no way they would not have fixed the doors by now. It made me feel unsafe for myself and my belongings while away.
Stayed 5 nights in Jan 2024
Response from Guest Services on Mar 6, 2024
Thank you Mark for your feedback, we will address your concerns with our team.

2/10 Terrible

Tonya

Business traveller
Never Book On Line
The hotel gave away my room, had to find another hotel in the area..
Stayed 2 nights in Jan 2024
Response from Nicole on Feb 2, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Jennifer

Stayed 3 nights in Jan 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from guest services on Jan 22, 2024
Thanks for the perfect 10!!!

8/10 Good

Amanda

Stayed 1 night in Jan 2024
Response from Guest Services on Mar 6, 2024
Thanks Amanda

4/10 Poor

patricia

Stayed 1 night in Jan 2024
Response from Bianca on Feb 9, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

India

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Wouldn't recommend. I went for a business trip. Saturday night when I checked in, the people next door to my room were very loud. Going in & out the room. Talking loud in front of my door. So loud to the point i could barely sleep. I had to call to the front desk twice to complain. Which didn't help. Keep in mind i had a class to attend at 9am the next morning. Once i finally got to sleep good, i was awaken by someones dog barking non stop, as if they locked it in the batbroom to step out (because thats where the barking was coming from, behind my bathroom). When i got back from my class Sunday, it was kinda cool outside so i wanted to turn the heat on in my room. Heat didn't work. Called the front desk. They didn't have any space heaters & wouldn't offer me another room with working heat. She gave me an extra blanket. Didn't sleep good that night either.
Stayed 2 nights in Jan 2024
Response from guest services on Jan 10, 2024
India, We are sorry we failed to meet your expectations. Guest satisfaction is very important to us and we will address your concerns with our staff. Thanks

8/10 Good

George R and Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from guest services on Jan 10, 2024
Thanks George for your review

10/10 Excellent

Rafael

Stayed 2 nights in Dec 2023
Response from guest services on Jan 5, 2024
Thank you for your review

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service awesome
Stayed 3 nights in Nov 2023
Response from guest services on Jan 5, 2024
Thank you for your review

6/10 Okay

natalie

Travelled with family, Business traveller
Liked: Staff & service
Great staff. Good breakfast. Room furnishings look a little worn/ older.
Stayed 1 night in Dec 2023
Response from guest services on Dec 18, 2023
Thanks Natalie for your Review! Glad you started your day with a good breakfast.

4/10 Poor

Annette

Business traveller
Disliked: Property conditions & facilities, room comfort
Smokey Funky Rooms
When i checked in the room i was given 116 smelled like heavy cigarette smoke and funk. The maid knocked on the door and said the room needed additional cleaning. I agreed i was calling the front desk as she was knocking. The maid walked me to the front to assure i was switched to another room. The 2nd room was better. They allow people to smoke in the rooms which is horrible. There is no hiding that smell and for non smokers its so disgusting to be forced to stay a space you've paid for and you're not comfortable.
Stayed 1 night in Dec 2023
Response from guest services on Dec 18, 2023
Annette, Thank you for sharing your stay with us, we are sorry we failed to exceed your expectations. Thank you for your feedback.

2/10 Terrible

Cristhian

Stayed 1 night in Dec 2023
Response from guest services on Dec 18, 2023
We are sorry we failed to meet your expectations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay
The room was very reasonably priced. The room was clean and the breakfast was good. If you are a light sleeper you might not appreciate the truck traffic all night.
Stayed 1 night in Nov 2023
Response from guest services on Nov 28, 2023
Thank you for taking the tine to share your stay with us. We love that you found your stay to be good and your breakfast to be hot,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Thanks for the perfect review

4/10 Poor

Mamie

Liked: Property conditions & facilities
Disliked: Staff & service
Funeral service
Stayed 9 nights in Oct 2023
Response from guest services on Nov 1, 2023
We are so sorry for your loss and we thank you for your review

10/10 Excellent

Sebrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and the best walmart across the street
It was a pleasant stay.Room was clean.The service was grear and the breakfast was even better..
Stayed 4 nights in Oct 2023
Response from guest services on Nov 1, 2023
Sebrina, we are so pleased we exceeded your expectations and you enjoyed your stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from guest services on Oct 2, 2023
Thank Patricia

2/10 Terrible

Santiago

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from guest services on Oct 2, 2023
Thank you for your review

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in South Bay. It was a great overnight trip. The beds were comfortable, clean, the breakfast was awesome! ☺️The staff was very helpful, friendly, and caring. I will definitely stay here again! Thanks for a great trip!
Stayed 1 night in Sep 2023
Response from guest services on Oct 2, 2023
Avery, We are so very pleased you enjoyed your stay and we were perfect for your overnite trip. Thanks

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 16, 2023
Thanks Chris for your perfect five star review.

4/10 Poor

Humberto

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from guest services on Oct 2, 2023
Thank you for your review

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from guest services on Sep 5, 2023
Thanks Stephen For the GREAT review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from guest services on Oct 2, 2023
Thank you for your review

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from guest services on Aug 7, 2023
Thanks you for your review

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk attendant was not helpful as she did not speak English or Spanish. I was concerned when a lady came for breakfast with her did in her arms as she opened the covers of the eggs and breakfast meat. I like dogs but do not like dog hair in my eggs 😬
Stayed 1 night in Jul 2023
Response from guest services on Aug 7, 2023
Robert, on behalf of our entire staff thank you for sharing your stay with us.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Older Motel, very clean and good, polite staff.
Stayed 1 night in Jul 2023
Response from guest services on Jul 17, 2023
Salvatore, Thanks for your perfect 5 star review.

10/10 Excellent

merly

Liked: Cleanliness, staff & service, property conditions & facilities
We love it
Stayed 1 night in Jul 2023
Response from guest services on Jul 17, 2023
Thanks Merly, Glad your LOVED IT!!!!

10/10 Excellent

esther

Stayed 2 nights in Jul 2023
Response from guest services on Jul 11, 2023
Thanks for the great review

10/10 Excellent

jose, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Unexpectedly good
Stayed 1 night in Jun 2023
Response from guest services on Jul 11, 2023
We love that we exceeded your expectations. Thanks for the GREAT review.

10/10 Excellent

Raquel

Stayed 1 night in Jun 2023
Response from guest services on Jun 21, 2023
Thanks Raquel for the GREAT review

2/10 Terrible

Robert, Coral Springs

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty old decor; unsafe ;
Stayed 1 night in Jun 2023
Response from guest services on Jun 21, 2023
Robert we are terribly sorry we fell short of meeting your expectations. We take our guest comments seriously and we will address your concerns with our staff. thanks

8/10 Good

Christie

Stayed 1 night in May 2023
Response from guest services on May 31, 2023
Thanks Christie for your review

10/10 Excellent

Roberto A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from guest services on May 31, 2023
Thanks Roberto for the perfect 10!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B+
Clean room. Nice size bathroom. TV not working.
Stayed 1 night in May 2023
Response from guest services on May 31, 2023
Thanks Daniel for your feedback

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from guest services on May 31, 2023
Thanks Rachel for the perfect 10!!!