Bar (on property)
Check availability

Reviews of Hotel Mj Kingsway, Cleethorpes Seafront

3 out of 5
Hotel Mj Kingsway, Cleethorpes Seafront
76 - 77 kingsway, Cleethorpes, England

Reviews

6.4
Rating 10 - Excellent. 19 out of 75 reviews" "
Rating 8 - Good. 19 out of 75 reviews" "
Rating 6 - Okay. 9 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 20 out of 75 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Great accommodation for people with walking restrictions as the property is located on the seafront. Excellent service from the staff, room spacious and comfortable. Bathroom slightly dated, shower products available along with clean, fresh towels.
Stayed 1 night in Jan 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, room comfort
Clean
Stayed 1 night in Dec 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

6/10 Okay

Nicky

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs updating, room pleasant but bathroom and shower were really bad. Staff and location were lovely.
Stayed 1 night in Sep 2023
Response from Joey on Nov 6, 2023
Sincere apologies, Nicky! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

10/10 Excellent

samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ready for us and very clean. Staff was helpful and friendly. Will stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Stayed 1 night in Sep 2023

10/10 Excellent

ms janine dobb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent lovly time
lovly room spotless shower and bathroom fabulass good postion to amenatis close by will return told frends and family thankyou
Stayed 1 night in Aug 2023
Response from Maria on Sep 12, 2023
Pleased to hear your kind words of gratitude, Janine! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived just before 9pm. No one at front desk. Called the number listed to call if no one was at the desk. Right to voicemail. We waited around 90 minutes. Never got a call back. Had to scramble to find other accomidations. Absolute trash of a place. Avoid at all costs.
Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Brandon! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ava

4/10 Poor

J

Stayed 1 night in Aug 2023

2/10 Terrible

GORDON

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing everything was dirty carpets,walls,paint falling off ceiling, shower has black mould,dust everywhere,landing carpet black. Every in the building needs deep deep clean and painting. Plus there was a group of male adults creating a great noise all night till the police arrived and made them leave and due two bad nights and I refuse to pay for this stay. This is the worst hotel i have ever stayed in it cannot be called a hotel as there is no service at all. It needs to be taken off you site as you are missleading the general public, and you should inspect this hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and quick check in
Stayed 2 nights in Jul 2023
Response from Joey on Jul 15, 2023
Thank you so very much, P! Delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, Joey

10/10 Excellent

Charlotte

Stayed 2 nights in Jul 2023
Response from Joey on Jul 15, 2023
Hi, Charlotte! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely room very clean comfortable bed would recommend to friends just a short walk from the beach and shops
Stayed 1 night in Jul 2023
Response from Joey on Jul 15, 2023
Hi, Valerie! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

2/10 Terrible

Aimee

Stayed 1 night in Jun 2023
Response from Tim on Jul 15, 2023
Hi, Aimee! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

E

Stayed 1 night in Jun 2023
Response from Noah on Jul 15, 2023
We are extremely sorry to know this, E! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best 3 star hotel ive been in
An amazing welcome, and fantastic value for money, very spacious, very clean, lad booking us in was very kind, caring, made you feel right at home, got a seaview which was amazing, well done top effort all around. Definitely use again
Stayed 2 nights in Jun 2023
Response from Joey on Jul 15, 2023
Hi, Steve! Thank you for the positive rating. Looking forward to your continuous love and support. Regards, Joey

6/10 Okay

bill

Stayed 4 nights in May 2023
Response from Dewi on Jul 15, 2023
Hey, Bill! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

10/10 Excellent

Daniel

Stayed 1 night in May 2023
Response from Ava on May 18, 2023
Hi, Daniel! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shambles from start to finish , dirty and smell of dampness checked in checked out within 1 hour do not stay here horrendous
Stayed 1 night in Apr 2023
Response from Joe on May 4, 2023
Sincere apologies, Paul! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joe

2/10 Terrible

Robert

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Turned up at the hotel no one there. Ring the number on the door eventually someone came and let me in. After another 10 mins went to room to find someone else already in it. Another 20 mins was told to go to there other hotel because there was no room for me. Never use that hotel again
Stayed 1 night in Apr 2023
Response from Charles on May 4, 2023
Hello, Robert! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Charles

8/10 Good

Dave

Stayed 1 night in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, Dave! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Gayle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL AVOID
I had booked this in Feb 2023 & spoke with them to ensure my Father was given a ground floor & i was told this would be done. Prior to arriving i was txt about my arrival time & i confirmed the room was ground floor & told no. I explained i had for this in Feb & he needed ground floor. They then wanted to put our bookings in different & also him to have a shared bathroom. I was told to delay my arrival for up to 1 hr & it would be sorted. The property they sent us to, had a few steps into the property & as he had a mobility scooter this was unacceptable so i asked for an refund & was told this would be done. We booked another hotel. I was then notified afterwards no refund would be granted. I explained my Father couldnt access the room. I then contacted them to collect the keys & no-one from the hotel contacted me. AVOID THIS PROPERTY & THIS HOTEL CHAIN. This property is not disability friendly
Stayed 3 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Apologies for the problems you had faced, Gayle! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Malcolm

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AWFUL
I had booked this in Feb 2023 & spoke with them to ensure my Father was given a ground floor & i was told this would be done. Prior to arriving i was txt about my arrival time & i confirmed the room was ground floor & told no. I explained i had for this in Feb & he needed ground floor. They then wanted to put our bookings in different & also him to have a shared bathroom. I was told to delay my arrival for up to 1 hr & it would be sorted. The property they sent us to, had a few steps into the property & as he had a mobility scooter this was unacceptable so i asked for an refund & was told this would be done. We booked another hotel. I was then notified afterwards no refund would be granted. I explained my Father couldnt access the room. I then contacted them to collect the keys & no-one from the hotel contacted me. AVOID THIS PROPERTY & THIS HOTEL CHAIN
Stayed 3 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, Malcolm! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Damien

Stayed 1 night in Apr 2023
Response from Ammy on Apr 13, 2023
Hi, Damien! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

kaitlan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rude staff
Response from Lisa on Apr 1, 2023
Hi, kaitlan! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

Jean s

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Run down hovel avoid.
Awful, dirty exercise machine at entrance, no check in, very poorly maintained. Run down hovel
Stayed 1 night in Jul 2022

2/10 Terrible

James

Business traveller
Disliked: Staff & service, property conditions & facilities
Scamming owners do not recommend
I was running an event last Friday 15th July and spent £500 booking 5 rooms at this hotel for myself and some of the DJs I had booked for my event. When I turned up the guy didn't really know what he was doing but this was okay and he let me check in for 4 of the rooms. This was because check in was only until 21:30 and 3 of the rooms were going to people from out of town that was not arriving until 23:00. I regret I did not check all 4 rooms but I assumed this was an honest hotel. Maybe I should have done after reading another review after the Gathering festival last month saying the owners took money out of their security deposit for no reason. In the morning I was awoken at 10:30 with a bang on the door and the owners said I needed to check out now. Then after I packed they were back at my door 20mins later. The owner said he was taking some money out of the £200 deposit I had paid across the 5 rooms. He said we were late checking out at 11am when should be 10:30am. I said I need to stop you right there as your website says 11:30am. Then he said we made noise when we came in. I said that does not warrant taking more money off me. Next he shows me photos of a broken chair and door, to which I demanded to see the room. I was informed by the people in that room the door was already broken, yet we couldn't report this at 3am when they first went in the room as nobody was on reception. I asked the guy where the missing bolt was off the chair. He said it doesn't
Stayed 1 night in Jul 2022

2/10 Terrible

Christopher

Stayed 1 night in Jul 2022

8/10 Good

Keith

Liked: Cleanliness, room comfort
No frills, satisfactory few nights
There was nobody present to greet me when I arrived. There was a mobile number on the front door to phone in this instance. The number was very faint and could do with rewriting. On phoning the number I was directed to a key box on the side of the building to obtain my key. I was then instructed how to sign in and and get to my room. The room was annexed onto the main reception. Room 11. The room was small but adequate with a double bed and en suite shower and toilet. Shower gel and tea/coffee making facilities were provided. The room looked like it it was under renovation. New floor in shower room but walls could do with a lick of paint. When the host arrived he was polite and asked me if I was OK and if I needed anything. The hotel offered good value for money, being cheaper than most other hotels in the area. I didn't book breakfast. Overall, I had a satisfactory few nights.
Stayed 2 nights in Jul 2022
Response from Ammy on Jul 22, 2022
Hi, Keith! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

4/10 Poor

Sheridan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Good location but hotel nothing like pictures advertised. No windows to open leading to outside room smelt very bad. Bedding was bobbly so very old. Bathroom was nice and new but looks like they didn’t have a budget to do the full room.
Stayed 1 night in Jul 2022
Response from Simon on Jul 18, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go
Terrible booked here to hit the gathering festival checked in fine, room has been made up from charity shop which we wasnt bothered about. Checked in fine until departure when owner demanded me and my friends paid an extra 20 each as you cant get a room in high season for what we paid. We refused to pay and owner became aggressive absolute utter disgrace we paid the price stated on here. In the last 24 years of working all around the world and travelling all around the world i can honestly say i had never had a hotel owner demand more money off me when checking out and to be told dont come back. Be aware people owner trys to charge u more on check out for this run down slum.
Stayed 1 night in Jun 2022
Response from Ammy on Jul 10, 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxed stay
Stayed 1 night in May 2022
Response from Ammy on Jul 11, 2022
Hi, Beverley! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Tina

Stayed 1 night in May 2022
Response from Jane on May 18, 2022
Hi, Tina! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jane on May 8, 2022
Hi, Hayley! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excellent

Tarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Joey on Apr 19, 2022
Hi, thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

10/10 Excellent

dean

Stayed 1 night in Mar 2022
Response from Jane on Mar 31, 2022
We appreciate your positive rating, Dean! We do take pride to serve our guests an amazing experience. Regards, Jane!

8/10 Good

David

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good location.
The building looked tired. Inside could do with redecorating. But with the pandemic it has been a very tough time for most industries including this type too. Very pleasant host. When leaving the door handle came off in my hand and couldn't get the lock released for around 5 minutes. Which wouldn't be good in an emergency. We mentioned this to the landlord and he said he will get it placed. The room were clean, bed comfy. The bathroom had several cobwebs in it. It is a good location on the seafront and around 10 minutes walk to all the amenities.
Stayed 1 night in Mar 2022
Response from Cheshta on Apr 1, 2022
Hi, David! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

10/10 Excellent

Simon

Liked: Cleanliness, staff & service
Great economical play very near the nightlife and across the road from the beach. Nice clean room. Ensuite with kettle and free tea n coffee. Would highly recomend
Stayed 1 night in Nov 2021
Response from John on Nov 12, 2021
Thank you for rating us with such awesome words, We will strive to keep up with your expectations always. Regards, John

6/10 Okay

Alan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Cheshta on Oct 20, 2021
Hi, Alan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Charlie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Just the right type of hotel for my squadron reunion weekend
Stayed 2 nights in Oct 2021
Response from Jane on Oct 20, 2021
Thanks for such a lovely review, Charlie! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

6/10 Okay

Maria

Travelled with group
Disliked: Staff & service
Oyo mj hotel
Unfortunately the hotel on arriving in reception had a strong smell of fish .. our room had no hot water in bathroom sink and no radiators were on so room was cold . Thier was fighting in rooms on the sat nite which kept us awake till 5am the gentleman man who was managing it was polite but thier was no room service during our stay we took our own rubbish to bins . The room was fair clean but cold .. overall we would not stay again ..
Stayed 3 nights in Oct 2021
Response from Ammy on Oct 8, 2021
Hi, Maria! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

Verified traveller

Business traveller
Very average
Very average hotel, room was small and smell of damp, ok for contractors but not somewhere you’d want to spend a week on holiday….
Stayed 1 night in Sep 2021
Response from Cheshta on Sep 20, 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

viorel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jane on Sep 20, 2021
Thank you for rating us with such awesome words, Viorel! We will strive to keep up with your expectations every time. Regards, Jane!

6/10 Okay

Doreen

Disliked: Staff & service
Attention needed
Not very welcoming outside areas need tidying to make it look more inviting stair carpet needs replacing too light shows all stains, not very hot water and shower needs attention, room 2, comfy bed and decor ok
Stayed 2 nights in Aug 2021
Response from Ammy on Sep 17, 2021
Hi, Doreen! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Worse of the worse
Has to be the worse room I have ever stopped in. Although we parked in there car park at 11.00 and booked in at 14.30 to then find an email later that night, sent at 13.07 saying that our room had been cancelled. Therefore I am surmising the room we were given wasn’t standard as it bore no resemblance to the images on the website. Couldn’t find any staff and non of the facilities were available (bar etc). At 7am next day heard someone banging on a door shouting that the person in it had to be out before 7.30, which meant we were waken. In a nutshell, the worse hotel I have personally ever stayed in.
Stayed 1 night in Aug 2021
Response from Tim on Aug 22, 2021
Hi, Mark! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Value for money
Stayed 1 night in Aug 2021
Response from Cheshta on Aug 12, 2021
Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

6/10 Okay

stephen

Liked: Cleanliness, staff & service
Handy for leisure centre and all things south end of town. KINGSWAY gardens out front with illuminations and sea views
Stayed 7 nights in Jul 2021
Response from Noah on Aug 12, 2021
Hi, Stephen! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Artur

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Cheshta on Sep 17, 2021
Hi, Artur! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel and the people running it are lovely
Stayed 3 nights in Jul 2021
Response from Noah on Aug 2, 2021
Hi, Catherine! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.