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Reviews of Cotswolds Hotel & Spa

3.5 out of 5
Cotswolds Hotel & Spa
Southcombe, Chipping Norton, England

Reviews

8.4

Very good

Rating 10 - Excellent. 391 out of 844 reviews" "
Rating 8 - Good. 264 out of 844 reviews" "
Rating 6 - Okay. 104 out of 844 reviews" "
Rating 4 - Poor. 53 out of 844 reviews" "
Rating 2 - Terrible. 32 out of 844 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not the place to stay if you want a quiet restful stay. This property caters for golf trips and weddings. Noisy, loud drunk guests that are not managed by staff. Had to leave the restaurant after dinner because of a large group of noisy golfers in the restaurant and the noise was unbearable. The bar area had dirty tables and dishes stacked up on the bar. Not a good look. Would not recommend this property unless you want a party weekend.
Stayed 2 nights in May 2024
Response from Hotel Management on May 28, 2024
Thank you for your feedback. We're sorry to hear about your experience. We aim to provide a welcoming environment for all guests and will address the issues you've mentioned with our team. Your comments help us improve, and we hope you'll consider giving us another chance in the future.

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Spacious and comfortable. Dinner menu very limited.
Stayed 3 nights in May 2024
Response from Hotel Management on May 24, 2024
Thank you for your feedback! We're glad you found the space comfortable. We'll work on expanding our dinner menu options.

10/10 Excellent

Chris

Travelled with partner, Travelled with group
Good friendly staff, happy to help, good food and facilities.
Stayed 3 nights in May 2024
Response from Hotel Management on May 17, 2024
Thank you for your scores/feedback.

8/10 Good

henry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your scores/feedback.

8/10 Good

Dennis

Stayed 5 nights in Apr 2024
Response from Reception team on May 11, 2024
Thank you for your scores/feedback.

10/10 Excellent

Amara

Stayed 1 night in Apr 2024
Response from Hotel Management on May 7, 2024
Thank you for your scores/feedback.

6/10 Okay

Millie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Reception Team on Apr 20, 2024
Thank you for your scores/feedback.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Thank you for your scores/feedback.

6/10 Okay

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in was a little bumpy as the instructions on how to find our room were vague but we eventually got into our room. It was average. Typical hotel room with a bed, seat and desk. It was fine for our purposes. The bed itself was a bit uncomfortable, but again it was fine for our stop.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during check-in. We'll take your feedback into account to improve our service. We hope you still enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Lauren

Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your scores/feedback.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you for your scores/feedback.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was lovely and quiet. We had a small room with balcony.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Thank you for your scores/feedback.

10/10 Excellent

David John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Apartment style.hotel room, kitchen, couch etc, excellent
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Thank you for your scores/feedback.

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was very comfortable. Staff were attentive. Restaurant had a very limited menu which was a little disappointing. All was good until around 2 in the morning when lots of drunken shouting started coming from the corridor outside the room from a group of people, this went on for some time which tainted the stay for us.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your scores/feedback. We sincerely apologize for any inconvenience caused by other guests. Please know that their actions do not reflect the standards or values of our hotel. We are committed to ensuring a comfortable and enjoyable experience for all our guests.

10/10 Excellent

Nickson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay with family in a studio room , we were amazed with the room and the kitchen just what we needed. Room was spacious , toddler loved it , staff was amazing, restaurant food was amazing and the service was spot on.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your scores/feedback.

10/10 Excellent

Iain

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for your scores/feedback.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely, clean environment. Very friendly and efficient staff. A pleasure to visit.
Stayed 1 night in Feb 2024
Response from Thank you for your scores/feedback. on Feb 25, 2024
Thank you for your scores/feedback.

10/10 Excellent

tasneem

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for your scores/feedback.

8/10 Good

Christopher

Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for your scores/feedback.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big carpark, decent sized clean rooms with good facilities. Staff were very helpful. Had an option for a pizza outside of the restaurant, which suited us. Everything suited our purposes for a one night stay.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

Jainaba

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your scores/feedback.

8/10 Good

Donna

Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

ross

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

Martin

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

Melissa, Brackley

Liked: Cleanliness, staff & service, property conditions & facilities
Todo increíble gracias
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for your scores/feedback.

10/10 Excellent

Parminder

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Thank you for your scores/feedback.

6/10 Okay

Jacqueline

Travelled with partner
Nice place
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your scores/feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for your scores/feedback.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 10, 2024
Thank you for your scores/feedback.

8/10 Good

Emma

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your scores/feedback.

10/10 Excellent

Laxmikant, Lexington

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

Jo

Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 8, 2024
Thank you for your scores/feedback.

6/10 Okay

Gary

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Thank you for your scores/feedback.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your scores/feedback.

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great stay very well kept service was great accomodation was lovely
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Thank you for your scores/feedback.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and quiet and lovely views out the balcony.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 8, 2024
Thank you for your scores/feedback.

6/10 Okay

Claire

Travelled with family
Liked: Staff & service
Nice hotel for a one night stop, was basic but clean and tidy. Felt the dining was limited and expensive.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 8, 2024
Thank you for your scores and feedback.

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet. Restaurant food was very good and also the service
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Arun

Stayed 2 nights in Jan 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your scores/feedback.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, warm, nice patio area, very good bathroom. Gym is very basic with not much equipment. Good parking and lots to do in the area.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful weekend in a studio room. We were surprised how spacious it was. So comfortable and a view to die for.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thank you for your scores.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. Looks brand new and the room was spotless. We didn't go in the restaurant but had pizza and a drink in the bar which was lovely and they also had some board games and packs of cards. The only tiny issue was that the facilities in the room could have been stocked a bit better, we only got half a toilet roll and two of the little milks for tea and coffee but managed to go get more at reception. Would love to stay again and use the spa!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Thank you for your feedback/scores.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff lovely upon our arrival. She also kindly upgraded our room. Lovely quiet setting for a peaceful night away. Thank you.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 23, 2024
Thank you for your feedback/scores.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Really fantastic rooms which are comfortable and spotlessly clean
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value. Tried the evening meal in the restaurant, which was great
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel Room was clean well equipped would certainly book again
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy friendly staff, lovely dinner amazing room
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thank you for your scores.