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Reviews of Central Hotel Boutique

4 out of 5
Central Hotel Boutique
Victoria 202, Centro, Chihuahua, CHIH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 94 out of 112 reviews" "
Rating 8 - Good. 11 out of 112 reviews" "
Rating 6 - Okay. 2 out of 112 reviews" "
Rating 4 - Poor. 4 out of 112 reviews" "
Rating 2 - Terrible. 1 out of 112 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Carolina

Liked: Cleanliness
Disliked: Staff & service
Not worth the price
Stayed 3 nights in May 2024

10/10 Excellent

Alexis, Grand Prairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean, neat and safe!
Stayed 1 night in Apr 2024
Response from Fernando Hernández Gómez General Manager on Apr 25, 2024
Dear Mr. Alexis!It was a great pleasure to be able to assist you during your stay in this home in Chihuahua!On behalf of all the staff who collaborate at Central Hotel Boutique, I thank you for your comments and your comments leave us with a great taste in our mouths!We hope to have the opportunity to serve you again!

10/10 Excellent

Alexis, Grand Prairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went beyond my expectations and I’m talking beyond. I’ve traveled to many places and none have come close to the detail attention to their guest. Highly recommended!
Stayed 1 night in Apr 2024
Response from Fernando Hernández Gómez General Manager on Apr 25, 2024
Dear Mr. Alexis!It fills us with joy to know that you had a great experience in his house in Chihuahua!We appreciate your fine and kind comments and we hope to see you again at Central Hotel Boutique!

10/10 Excellent

Nora

Stayed 2 nights in Apr 2024
Response from Fernando Hernández Gómez General Manager on May 11, 2024
Estimada Nora:Agradecemos su preferencia al hospedarse en Central Hotel Boutique, ésta es su Casa en Chihuahua! Esperamos verle de nuevo!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank you for taking the time to give us your valuable feedback, looking forward to welcoming you again soon.

10/10 Excellent

Ketankumar, Mechanicsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right in the town square next to the cathedral. Nice room and bathroom.
Stayed 1 night in Feb 2024
Response from Fernando Hernández Gómez General Manager on Feb 26, 2024
Dear guest:We appreciate the favor of your preference and we appreciate you sharing your experience at Central Hotel Boutique, your home in Chihuahua. We hope to have the opportunity to serve you again.Thank you!

10/10 Excellent

Anabel, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel.
Stayed 1 night in Jan 2024
Response from Fernando Hernández Gómez General Manager on Jan 28, 2024
Dear Guest Anabel:¡It was a pleasure to serve you! and we are happy to know that you had a great stay in his house in Chihuahua.We hope to see you again at Central Hotel Butique

10/10 Excellent

lilia, houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a gorgeous boutique hotel. The restaurant is beautiful. Super cute for a place to rest and sight seeing.
Stayed 1 night in Dec 2023
Response from Fernando Hernández Gómez General Manager on Dec 28, 2023
Dear guest Lilia:We are pleased to know that she had a great stay at her Casa in Chihuahua. On behalf of all the staff at Central Hotel Boutique, I thank you for your preference and we wish you a great year 2024.

10/10 Excellent

Kirk

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable, the food was fantastic and the drinks were even better and I felt safe.
Stayed 3 nights in Dec 2023
Response from Fernando Hernández Gómez General Manager on Dec 19, 2023
Hello dear Miss Kirk!We appreciate her comments and are pleased to know that she had a great stay. This is her home in Chihuhaua and we are waiting for her again in Central Hotel Boutique!

10/10 Excellent

Charlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful and cathedral is beautiful. The rooms are historical
Stayed 1 night in Nov 2023
Response from Fernando Hernández Gómez Gerente CBH on Nov 29, 2023
Dear Guest:It was a pleasure to serve you and we hope to see you again in Central Hotel Boutique!

10/10 Excellent

RUTH, Columbus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fernando Hernández Gómez Gerente CBH on Nov 13, 2023
Estimada Ruth!A nombre de todo el equipo humano de Central Hotel Boutique, agradezco sus comentarios, fue un gusto haberle asistido y la esperamos nuevamente en ésta su Casa en Chihuahua!

10/10 Excellent

Katherine M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noche de pareja
Nos encanta este hotel - lujoso para un fin de semana romántico, cómodo y accesible.
Stayed 1 night in Nov 2023
Response from Fernando Hernández Gómez Gerente CBH on Nov 6, 2023
Estimada Katherine!Nos complace saber que tuvo una gran estancia en Central Hotel Boutique. Su experiencia con nosotros nos motiva!Felices de poder atenderles en su próxima visita en ésta su Casa en Chihuahua!

4/10 Poor

Jawwed

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
the staff didn't speak Englis with one exception with broken communiactions. I couldn't explain what i wanted for breakfast (which was paid and inluded) when i made the resrvations. Than they tried me to pay for the breakfast, and i refuesd. I am going to cehck my credit card statement to see if they still went ahead and charged me, even though i did not sign the receipt they presented. They closed the reataurent first night i was there before 10 pm when i had walked in 10 minutes prior. It was not a pleasnat experience. I will never stay in this hotel again.
Stayed 3 nights in Oct 2023
Response from Fernando Hernández Gómez Gerente CBH on Nov 6, 2023
Dear guest:We are sorry for not having met your expectations and we appreciate you letting us know your opinions, we will continue to strive to provide you with better service.

10/10 Excellent

Ariadna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fernando Hernández Gómez Gerente CBH on Sep 15, 2023
Estimada Adriana!Valoramos y agradecemos su valiosa calificación durante su estancia en ésta su Casa en Chihuahua!Deseamos que tenga un feliz regreso y la esperamos nuevamente en Central Hotel Boutique.

10/10 Excellent

Gina, Trinidad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights staff was awesome every one was friendly and helpful. Room was clean. Would stay again
Stayed 3 nights in Sep 2023
Response from Fernando Hernández Gómez Gerente CBH on Sep 5, 2023
Dear Gina:It was a pleasure to be your hosts during your stay, we are pleased to know that you had a great stay, this is your home in Chihuahua and we look forward to serving you again on your next visit.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Fernando Hernández Gómez Gerente CBH on Aug 2, 2023
Apreciable Ana!Nos complace saber que tuvo una buena estancia en ésta su Casa en Chihuahua, fue un gusto poder asistirle y la esperamos nuevamente! ¡Buen viaje de regreso!

4/10 Poor

Juan

Liked: Amenities
Disliked: Staff & service
Inaceptable servicing pkr parte de todo el staff. A exepcion de meseros
Stayed 1 night in Apr 2023
Response from Fernando Hernández Gómez Gerente CBH on May 2, 2023
Estimado Sr. Juan, agradezco su comentario y revisaremos a detalle nuestros procesos para seguir mejorando.Reciba un cordial saludo, esperando nos brinde la oportunidad de recibirlo nuevamente y le aseguro una gran estancia en ésta su casa en Chihuahua.

10/10 Excellent

Elizabeth, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a wonderful boutique hotel. I will rate it as 5star. Super clean and beautiful. The best of all is the staff. They are always pending for any request. We lost our card and arrived after 2am to the property. The guard helped tremendously and were able to generate a new card for us. They offered to movebus to a bigger room for our last night at no differbt cost. The cleaning staff offered to clean our room at any time. Staff were so frienly and make our stay to be perfect. I love the decorations and the food and cocktails were delicoius. They gave us conplementary cocktails upon our arrival and definitely recognized our VIP status. Congratulations to this cute property I Really recomend it and definitely I give a 5 star rating
Stayed 3 nights in Apr 2023
Response from FERNANDO on Apr 6, 2023
Distinguished Elizabeth, on behalf of our team of hosts I thank you for your fine comments, it was an honor to have served you in this your home in Chihuahua. ¡We hope to see her again!

10/10 Excellent

Eduardo Carrasco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful weekend!
Stayed 1 night in Mar 2023
Response from Fernando Hernández Gómez Gerente CBH on Mar 15, 2023
Dear guest:We appreciate the opportunity to have served you, we hope to see you again.We appreciate your comments and your visit.

8/10 Good

Briana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, walkable area.
Stayed 2 nights in Nov 2022
Response from Fernando Hernández Gómez Gerente CBH on Nov 24, 2022
Hello Dear Briana!We appreciate her comments and we hope to see her again in this house of hers in Chihuahua

10/10 Excellent

monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel! muy recomendable, el servicio es unico
Stayed 1 night in Nov 2022
Response from Fernando Hernández Gómez Gerente CBH on Nov 14, 2022
¡Hola Mónica!Nos sentimos muy complacidos en habernos dado la oportunidad de servirle y apreciamos sus comentarios, ésta es su Casa en Chihuahua y esperamos regrese pronto!

10/10 Excellent

Mayra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff was very helpful and friendly. They offered us a non-alcoholic welcome cocktail which was very fresh and good. Location is great!
Stayed 2 nights in Sep 2022
Response from Fernando Hernández Gómez Gerente CBH on Oct 6, 2022
Dear Mayra:I appreciate her comments and it was truly a great honor to have attended you, and on behalf of all the Central Hotel staff, receive a cordial greeting and we hope to see you again.Sincerely

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Fernando Hernández Gómez Gerente CBH on Sep 21, 2022
Estimado Juan Carlos, agradecemos su preferencia y valoramos sus comentarios, lo esperamos de nuevo en Central Hotel Boutique, su casa en Chihuahua.

10/10 Excellent

ELIZABETH, CHINO

Travelled with family
The hotel was just so relaxing, beautiful. The service is amazing. Will definitely return. They totally take care if you. The roons are spacious and beautiful. Very clean hotel. Cant say enough. Oh and the food was delicious.
Stayed 2 nights in Sep 2022
Response from Fernando Hernández Gómez Gerente CBH on Sep 14, 2022
Dear Elizabeth, it was a great pleasure to have attended you, we hope to have the opportunity to serve you again in this, your home. We appreciate your visit.

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venue and staff were amazing. Professional and friendly.
Stayed 1 night in Sep 2022
Response from Fernando Hernández Gómez Gerente CBH on Sep 8, 2022
Hello Norma! I apprecciate your comment and it was a pleasure to have assisted you during your stay, we look forward to seeing you again!

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022
Response from Fernando Hernández Gómez Gerente CBH on Sep 8, 2022
Hello Rosa, i appreciate your opinion, we are pleased to know that you enjoyed your stay and we invite you to come back soon.

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, beautifully appointed. The staff was very attentive and helpful, they went out of their way to make us feel welcome.
Stayed 4 nights in Aug 2022
Response from Abigail Pineda S. on Aug 30, 2022
Agradecemos su visita y sus comentarios, esperamos contar de nuevo con su visita próximamente.

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice service and good location. One of the best boutique hotels I've ever stayed in Mexico, highly recommended!
Stayed 1 night in Aug 2022
Response from Abigail Pineda S. on Aug 30, 2022
Agradecemos su visita así como sus comentarios, esperamos contar con su visita nuevamente.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastica ubicación, trato gentil, eficiente y profesional de todo el personal del hotel.
Stayed 2 nights in Jul 2022
Response from Fernando Hernández Gómez Gerente CBH on Jul 26, 2022
Estimado Sr. José! El equipo humano de Central Boutique Hotel agradece sus comentarios, fué un gran honor el tener la oportunidad de servirle. Esperamos verle de nuevo en ésta su Casa.

10/10 Excellent

Sincleer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and top tier customer service! Will definitely come back!
Stayed 1 night in Jul 2022
Response from Karla González on Jul 25, 2022
Dear guest it's our pleasure to know you have enjoyed your staying with us, We have the opportunity of hosting you again. Best regards from all our staff!!!

10/10 Excellent

Jesus

Business traveller
Liked: Property conditions & facilities, room comfort
The Best Hotel in Town !!
Stayed 1 night in Jul 2022

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside is that the Cathedral is right across the hotel and bells will wake you up very early in the morning. Other than that, everything was great. Definitely coming back
Stayed 1 night in Jun 2022
Response from Karla Gonzalez on Jul 8, 2022
Dear guest we are glad to know that you had enjoyed your stay Best regards from all our staff

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Karla Gonzalez on Jun 20, 2022
Agradecemos su estancia con nosotros , es un gusto saber que ha disfrutado hospedarse en Central Hotel Boutique. Reciba saludos de todo nuestro staff

10/10 Excellent

melissa, Austin

Liked: Staff & service, amenities
Stayed 3 nights in May 2022

6/10 Okay

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sneaky charges
A really pretty hotel, but that’s all. The experience was not that great. 1. Waiters have a tricky way to offer only breakfast that’s not included in the continental free breakfast. So when you’re finished eating what you thought was included, you’re surprised with the bill. WE WERE NEVER EVEN OFFERED ANY ITEM FROM THE “FREE INCLUDED BREAKFAST” SO THERE WAS NO WAY OF KNOWING THE DIFFERENCE. 2. When we arrived to check, the front desk is part of the bar. We were kindly offered a beer during our check in process. The day after we were presented with the bill for those beers. again, this was another misleading waiters trick. Since ANY OTHER HOTEL WE’VE STAYED IN WHEN OFFERED A DRINK DURING CHECK IN, DRINKS ARE COMPLEMENTARY, SONER ASSUMED THESE WOULD BE TOO. Besides, our “Gold members Hotel reward program” supposedly offered 2 complimentary drinks per day, and 20% off any food consumption, and we weren’t. 3. Our trip was for a wedding, our room’s power was out as we were getting ready, so as a result we were late to the event that was the main purpose of our trip.
Stayed 2 nights in May 2022
Response from Abigail Pineda on Jun 11, 2022
Dear guest, thank you for your comments, they help us to improve our service. Regads from all our staff

10/10 Excellent

Jacobo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel, right downtown and next to the cathedral. Bars and restaurants are walking distance. Definitely recommend!
Stayed 1 night in May 2022
Response from Karla González on May 15, 2022
Thank you so much for your comments it was a pleasure to host you

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación además de encantador el lugar una casona antigua remodelada con buen gusto
Stayed 2 nights in May 2022
Response from Karla González on May 15, 2022
Estimado huésped es un gusto para nosotros saber que ha disfrutado su estancia con nosotros, esperamos tener la oportunidad de recibirlo muy pronto nuevamente!

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, creative cuisine, and no better location in Chihuahua.
Stayed 1 night in Mar 2022
Response from Karla Gonzalez on Mar 29, 2022
Thank you so much for your comments it was a pleasure to host you

10/10 Excellent

Felix

Stayed 1 night in Mar 2022

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Chihuahua downtown, right across the Cathedral! Perfect location, great concierge, amazing food and drinks, great bead and comfortable pillows, clean and elegant! Will come and stay here again!
Stayed 1 night in Feb 2022
Response from Karla Gonzalez on Mar 3, 2022
Dear guest it's been a pleasure to know you've enjoyed your staying with us We hope to have the opportunity of attending you again in a very near future Best regards

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally worth it
Excellent service and location. The patio and restaurants are very pretty and inviting
Stayed 1 night in Jan 2022
Response from Karla González. General Manager on Feb 16, 2022
Dear guest, thank you so much for your comments, it was a pleasure to host you! Best regards from all our staff!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy atentos a todo.
Stayed 1 night in Jan 2022
Response from Karla González. General Manager on Feb 16, 2022
Estimado huésped es un gusto para nosotros saber que ha disfrutado su estancia con nosotros, esperamos tener la oportunidad de recibirlo muy pronto nuevamente!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying here and it’s the only place I’ll ever stay at when visiting the beautiful city of Chihuahua.
Stayed 3 nights in Jan 2022
Response from Karla González on Jan 26, 2022
Dear Ms Janet, Thank you so much for your comments, we are really happy to know you had enjoyed your staying with us. Best regards from all our staff!

8/10 Good

Wayne m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical building
The hotel was a colonial buildind set around a courtyard that served as a restaurant and cocktail venue. The restaurant was good. The only thing that detracted from the special ambiance was the nightly music until 11pm held out side the door.
Stayed 1 night in Dec 2021
Response from Karla González on Jan 5, 2022
Dear Guest , thank you so much for your comments, they help us to improve in our service. We are attending to your comment, your comfort and giving the best experience is the most important for us. We'll love to have the opportunity to host you again in a near future. Best regards from all our staff

8/10 Good

Lanny, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic included breakfast, wonderful all. Highly recommended.
Stayed 2 nights in Nov 2021
Response from Karla González on Dec 1, 2021
Dear guest: It's our pleasure to know that you had enjoyed your experience with us! Best regards

10/10 Excellent

John

Stayed 3 nights in Nov 2021
Response from Karla González on Dec 1, 2021
It was our pleasure to host you! Best regards from all our staff

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Karla González on Dec 1, 2021
Dear guest it's a pleasure to know that you have enjoyed your experience with us! Best regards!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Karla González on Dec 1, 2021
Dear guest, thank you so much for your comment We hope to host you again in a very near future! Best regards

10/10 Excellent

Jon R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility with attentive staff. Beautiful rooms.
Stayed 1 night in Oct 2021
Response from Gerencia General on Nov 3, 2021
Muchas gracias por sus comentarios, nuestra meta es lograr que los huespedes se sientan bien atendidos, estamos a sus ordenes.