Outdoor pool, sun loungers
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Reviews of The Chiang Mai Riverside

5 out of 5
The Chiang Mai Riverside
111 Moo 7, Padad, Muang, Chiang Mai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 92 reviews" "
Rating 8 - Good. 18 out of 92 reviews" "
Rating 6 - Okay. 7 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are great
Stayed 2 nights in Mar 2024
Response from Butler on Mar 31, 2024
Dear DonnaThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel.We deeply appreciate your recognition of our team! It brings us immense joy to know that our staff contributed to making your experience enjoyable. Delivering outstanding service remains our paramount focus, and we find great fulfillment in receiving positive feedback such as yours. Should you have any specific aspects of our team that you particularly appreciated, or if there are areas where you believe we can enhance our service further, we encourage you to share your insights with us. Your satisfaction is our ultimate goal, and we eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel

10/10 Excellent

RAUL, spring

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 3 nights in Jan 2024
Response from Butler on Mar 31, 2024
Dear RAULThank you sincerely for providing your feedback at The Chiang Mai Riverside Hotel . We are delighted to learn that your experience with us met your expectations. If there are any specific aspects you particularly enjoyed or if there are areas where you believe we could enhance our service, please feel free to share your insights with us. Your satisfaction is our utmost priority, and we are committed to continuously improving to better serve you. We eagerly anticipate the opportunity to welcome you back in the future and further exceed your expectations!Warm regards,The Chiang Mai Riverside Hotel

10/10 Excellent

Maria, Escazu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, fully recommended, the restaurant is average
Stayed 2 nights in Sep 2023
Response from The Chiang Mai Riverside Hotel on Oct 14, 2023
Dear Ms. Miguel Srur Rivero,We sincerely appreciate your review. We are genuinely pleased to hear that you had an overall excellent stay at our hotel. Your recommendation is greatly appreciated. We also value your feedback regarding the restaurant, and we will use this input to enhance our dining experience further. Your satisfaction is of utmost importance to us.We look forward to the opportunity to host you again in the future. Thank you again for choosing our hotel, and we hope to welcome you back soon.Sincerely,The Chiang Mai Riverside

10/10 Excellent

Kelsey, Atlanta

Stayed 1 night in Sep 2023
Response from Butler on Mar 31, 2024
Dear KelseyThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel .We sincerely appreciate your stellar 5/5 review! Your positive feedback is truly gratifying and reinforces our commitment to delivering top-notch service. Your satisfaction is our utmost priority, and we're dedicated to continually improving and exceeding your expectations. Please feel free to reach out if there's anything more we can do to elevate your experience. We eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel

10/10 Excellent

Anna Maria

Stayed 3 nights in May 2023
Response from Butler on Mar 31, 2024
Dear Anna MariaThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel .We sincerely appreciate your stellar 10/10 review! Your positive feedback is truly gratifying and reinforces our commitment to delivering top-notch service. Your satisfaction is our utmost priority, and we're dedicated to continually improving and exceeding your expectations. Please feel free to reach out if there's anything more we can do to elevate your experience. We eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel

10/10 Excellent

annamaria

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We LOVE this property! The staff are super friendly and the food is always great! They really do go above and beyond for the cost is amazing! The location is about a 20 min drive out of central old town but we hired a driver all times of the day and night and we were fine! I stayed here alone with my 7 year old and were completely safe! its perfect for couples and is surprisingly quiet! there is a small bar over the road we didnt even realize until a werk after our stay 😂 a 7 /11 is nearby and the apartments have a regular large fridge and microwave fully stocked kitchen. the Big C supermarket is humbly inexpensive with every food but the chef at this property is amazing! I recommend eating at their restaurant and adding the free breakfast option. They have a sister hotel in Old Town with a spa and a travel agency to book any thing you need! May i also recommend the tiger temple Mama Noi Cooking School and of course the Wat tours which are endless! Again perfect for couples and Solo book writing travellers, small groups and well single mom on a cultural tour with her son! Highly recommended to call the hotel if u need a hand with transportation. Advanced english and understanding, Perfect phone service, blackout backup lights, not 24hr reception but 24hr security guard who actually patrols! Perfect internet and phone and very safe. 👌💜
Stayed 3 nights in May 2023
Response from The Chiang Mai Riverside Hotel on May 19, 2023
Dear annamaria:Thank you so much for your amazing review! We are absolutely thrilled to hear that you had a fantastic experience at our hotel. It's heartwarming to know that you loved our staff, enjoyed the food, and appreciated the extra effort we put into making your stay exceptional, especially considering the amazing value we offer.We have two hotels: one located inside the old town, and the other is about 15 minutes away from the city center. Our riverside hotel is the perfect choice for travelers seeking privacy and tranquility while still being conveniently close to all attractions. Chiang Mai is a small city, so you can easily reach any destination within 15-20 minutes. Our spacious suites provide a home away from home, complete with a fully equipped kitchen, including a regular fridge and cooking equipment.As we have recently resumed full operations after COVID, we are in the process of adding a night service staff from 11 pm to 6 am to further enhance our guests' experience. However, rest assured that our 24-hour security guard is always on duty to ensure your safety and provide any necessary assistance.Once again, we truly appreciate your recommendation and kind words. It was a pleasure to have you and your son as our guests, and we hope to welcome you back in the future for more wonderful experiences. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,The Chiang Mai Riverside Hotel, Hospitality From the Heart

10/10 Excellent

Jankie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s a great property lots of space but the location is a bit inconvenient. It works for me because this is what I was looking for.
Stayed 2 nights in Apr 2023
Response from Butler on Apr 18, 2023
Dear Jankie:We appreciate that you have taken the time to review our hotel. We are grateful to hear that you enjoyed your stay in our modern, functional, and spacious suite, and that it met your expectations.Our hotel is situated by the serene Ping river, offering a tranquil and peaceful environment for our guests. While it may be a little outside of the city, it is still conveniently located, and it takes less than 10 minutes by car to reach the city. You'll find the surroundings charming, and we believe it is the perfect spot for guests who wish to unwind and relax.We hope to have the opportunity to welcome you back for another exceptional stay, where we will provide you with outstanding service and hospitality.Warm regards,

10/10 Excellent

HIREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Butler on Mar 31, 2024
Dear HIRENThank you sincerely for taking the time to share your exceptional experience at the Chiang Mai Riverside Hotel .We sincerely appreciate your stellar 10/10 review! Your positive feedback is truly gratifying and reinforces our commitment to delivering top-notch service. Your satisfaction is our utmost priority, and we're dedicated to continually improving and exceeding your expectations. Please feel free to reach out if there's anything more we can do to elevate your experience. We eagerly anticipate the opportunity to serve you again in the future!Warm regards,The Chiang Mai Riverside Hotel

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with some minor
Overall a pretty good hotel stay in Chiang Mai Pros: Large suite with a kitchenette, very nicely appointed. The service was great! We visited during a very tough period with Thailand starting to have Covid cases again but the staff was very warm and accommodating. Breakfast was served in the room with a very nice setup. Cons: Bathroom was small and had a bad smell. It wasn't anything too bad but it was out of character for the rest of the property. Also breakfast looks nice but it was barely acceptable in taste.
Stayed 3 nights in Jan 2021
Response from Nancy on Jan 19, 2021
Dear Mr. Tommy Tangrut Suriwong: Thank you for choosing our hospitality for your recent stay in The Chiang Mai Riverside and for reviewing your experience. I am glad to read your positive feedback regarding the facilities, and your compliments to my team I hope that all of these have made your stay with us more memorable and wonderful. Your feedback regarding the smell in the bathroom has been well noted. I apologize for the inconveniences these have caused you and you can rest assured that I have addressed your feedback to our Housekeeping team and that necessary actions will be taken to improve our facilities. Thank you for bringing this to our attention. We appreciate that you chose to stay at The Chiang Mai Riverside and hope to welcome you in the future. Warm regards, SARINDA TECHOSIRIPAT Group Operations Manager

10/10 Excellent

THANOM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Nancy on Jan 12, 2021
Dear K.Thanom: Thanks so much for letting us know you enjoyed your recent stay at our hotel. it’s good to know that you were happy with your overall visit. I hope to have the opportunity to welcome you again soon at The Chiang Mai Old Town Warm regards, SARINDA TECHOSIRIPAT Group Operations Manager

10/10 Excellent

J&K, Chiang Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love The Chiang Mai Riverside. The service is great, and the room is clean, beautifully decorated, and spacious. The in-room breakfast service is wonderful.
Stayed 1 night in Aug 2020
Response from Nancy on Aug 13, 2020
Dear Mr.&Mrs. Wideman: Thank you for your lovely feedback. We are very pleased to know that you have a great stay and everything went well up to your expectation. The team tries every day to keep focusing on how we can make the stay of our guests memorable and its compliments like yours which make us continue to improve our service. We look forward to welcoming you back here again in the near future. If you require any assistance in making a reservation for your next visit. Warm regards, SARINDA TECHOSIRIPAT Group Operations Manager

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, lovely helpful staff!
Stayed 5 nights in Mar 2020
Response from Nawaporn N. on Mar 16, 2020
Dear Ms Tanya Devany: Thank you for staying with us! We love hearing about the fantastic service our team members provide to our guests. Your comment will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you very much for your valuable time to write this. We all looking forward to welcoming you back to our hotel again nearly future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Kotthammsorn B (TU) Font Office Manager on Oct 21, 2019
Thank you for sharing your experience regarding to your recent stay with us. Thank you for staying at The Chiang Mai Riverside Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Chiang Mai. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, We got free upgrade to the larger room for the first and second day, that was amazing. However we need to change the room for the third and the fourth day. The staff told us we need to change the room on the second day. It will be better if they told us when we check in because we didn't expect an upgrade or room change. The rooms both good but the original one we booked only one bathroom so that is inconvenient for four of us. There is no convenient store nearby, the roads are dark, it takes around 15 minutes by taxi to downtown. Quiet but not convenient for tourists. However, I love the design of the room, elegant, clean and large space in common area, staffs are friendly.
Stayed 4 nights in Sep 2019
Response from Kotthammasorn B (TU) Front Office Manager on Oct 14, 2019
Dear Sir / Madam We are proud and pleased to have such a positive review from a travel writer. It is our aim to meet the expectations of discerning travelers and guests. Thank you for your positive review and all feedback given to us during and after your stay. We keep learning and improving. Best regards,

10/10 Excellent

JoeHoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean luxurious room with all the amenities. The staff is extremely courteous and friendly. They even went out of their way to obtain us cheaper transportation when it was obvious that the local taxi was outrageously expensive. The food and drinks are great with very attentive staff. Their sister property in the city has a great spa with excellent services. Once you are in the room, you don't want to leave since the rooms are so nice! You feel like you are in your own house, only with more luxury. My only negative comment would be the actual location of the hotel as you are away from any restaurants or stores. However, this could also be a plus if you are looking to be secluded and away from unnecessary distractions.
Stayed 3 nights in Aug 2019
Response from Jicky on Aug 14, 2019
Dear Mr. Joseph, Thank you for sharing your experience regarding to your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your comment will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. The Chiang Mai Riverside Hotel has a restaurant to provide comfort to the guests and the nearby area has many restaurants to choose from. The hotel is 3.5 km. from Central Plaza Chiang Mai Airport. Thank you for staying at The Chiang Mai Riverside Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Chiang Mai. Best regards, Tuenjai Noochoi(Jicky) Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were well appointed and location was quiet and calm.
Stayed 4 nights in Jul 2019
Response from Jicky on Aug 5, 2019
Dear Sir&Mam Thank you for sharing your review. We hope to have an opportunity to welcome you again. Regards, Tuenjai (Jicky)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very clean and staff very professional and helpful. The Hotel overall was much smaller than I thought from the photos online, but it was a lovely stay.
Stayed 4 nights in Jun 2019
Response from Jicky on Jul 3, 2019
Dear Sir or Madam, We’re pleased you were impressed with us. Thank you for you comment about the photos that we were advertising on the website.The image may look a bit different but we are make sure it looks suitable for the hotel.We are hoping to see you on your next vacation. Warm regards from all of us at The Chiang Mai Riverside. Tuenjai Noochoi(Jicky) Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazingly clean facility with great staff. We had some problem with drinks ordered to room which was half full so had to return it back. Overall its a great place to live while on vacation. I highly recommend this place.
Stayed 2 nights in Jun 2019
Response from Butler on Mar 31, 2024
Dear AnonymousThank you sincerely for taking the time to share your exceptional experience at The Chiang Mai Riverside Hotel. We sincerely appreciate you taking the time to share your experience with us. It brings us great joy to learn that you found our facility impeccably clean and our staff welcoming. However, we extend our sincerest apologies for the inconvenience caused by the issue with your drinks order. Your feedback is of utmost importance to us, and we are committed to rectifying this matter promptly to prevent any recurrence. Despite this isolated incident, we are delighted that you thoroughly enjoyed your stay and would recommend us. Your recommendation means a great deal to us, and we eagerly await the opportunity to welcome you back for another exceptional vacation experience in the future!Warm regards,The Chiang Mai Riverside Hotel

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is away from the city which is ok and quiet. I call it a 4 star place
Stayed 3 nights in Jun 2019
Response from Jicky on Jul 2, 2019
Thank you for your review. We are proud of being small and providing affordable luxury to our guests.The hotel is on the other side of the city but close to the famous tourist attraction in Chiang Mai. We also have all facilities inside the room and around the hotel.We hope to have the opportunity to welcome you back when you next visit in Chiang Mai. Your Truly, Tuenjai Noochoi (Jicky) Duty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet and well-maintained. I just love the room I was staying at... It's on the ground floor next to the swimming pool. It's very spacious and has all the utensils and supplies I needed. (I was on a work holiday and so stayed at my room most of the time doing writing. The cooking utensils were just right for making simple meals for myself). I also love the Bistro. The food was great though I realized that the menu was about the same as last year's (I came with a friend to stay for 4 days last May). But, that's okay. I cans till sample different dishes offered on the menu. I like the idea having the restaurant right next to the river with half it in with open air and half inside an A/C area. Love the high-tech of TV inside the room only that I didn't know how to search for the music channel (with a very nice selection) on display when I checked in. I could have asked the hotel front desk staff for help but it'd be nice if there's some simple instructions provided as part of the hotel manual...including the number we could dial for the services (I might have overlooked this if these were placed in my room). The swimming pool is great. It is a bit small, but it's good for the size of the hotel. I was the only person using it anyway. :) I guess the only thing that I find a bit inconvenient is the transportation/location. But, I that was compensated for taxi and tour services I hired from the front desk.
Stayed 5 nights in Jun 2019
Response from Jicky on Jun 25, 2019
Dear Ms. Siu Chu Becky Kwan: Thank you for letting us know about your experienced during your recent stay at The Chiang Mai Riverside. Hotel. We glad that you like to spend time in the hotel doing your work and relaxing at the pool. We are sorry to hear you did not get the information what you need while your stay with us. We appreciate all of our guests feedback as it helps us to improve where needed. We hope you will give us another opportunity during your next visit to Chiang Mai! Best Regards, Tuenjai Noochoi (Jicky) Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are excellent. The suites are very comfortable and well equipped. The restaurant is pretty good too. I had two excellent dinners. Reception staff are very accommodating and went out of their way to make my stay comfortable.
Stayed 4 nights in Jun 2019
Response from Jicky on Jun 25, 2019
Dear Anonymous: Thank you for taking the time to share your wonderful review of our hotel. We are very pleased to learn that you enjoyed staying with us and our service.It was the pleasure looking after you. We are looking forward to your return to stay at The Chiang Mai Riverside Hotel again in the near future. Yours sincerely, Tuenjai Noochoi (Jicky) Duty Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and clean. Breakfast excell
It was very good. The staff served every need selflessly.
Stayed 1 night in May 2019
Response from Nicky on May 28, 2019
Dear Terry, Thank you so much for taking the time to share such a comprehensive review of your stay at The Chiang Mai Riverside Hotel. It is wonderful to hear that you enjoyed an all-encompassing stay with us. Thank you again for choosing to stay with us and we all looking forward to welcoming you back here again soon. Warm regards, Piyaporn Chamchuey (Nicky) Operations Manager

10/10 Excellent

Michael, Victoria, BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional room that was very clean, had great amenities, and was spacious. Air conditioner was nice and quiet.
Stayed 1 night in Apr 2019
Response from Nicky on May 4, 2019
Dear Michael, We are delighted to read such a great review of your recent experience at The Chiang Mai Riverside Hotel and thank you very much for your valuable time to write this. We are glad to hear that your stay was comfortable. Indeed, it is great to hear that you were impressed with our room, cleanliness, amenities and many elements of the hotel. Your compliments are shared to the team, as this will be a great tool to motivate them to provide the best service to all guests at all times. Thank you for again for choosing to stay with us. We all look forward to welcoming you back soon. Warm regards, Piyaporn Chamchuey (Nicky) Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Nicky on May 9, 2019
Dear Valued guest, Thank you so much for choosing The Chiang Mai Riverside Hotel and we hope you have a comfortable stay with us. We all look forward to welcoming you back soon. Warm regards, Piyaporn Chamchuey (Nicky) Operations Manager

10/10 Excellent

Sze Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Nicky on Apr 2, 2019
Dear Valued Guest, Thank you very much for choosing The Chiang Mai Riverside for your stay and for rating us 10 out of 10. We all looking forward to welcoming you back to The Chiang Mai Riverside again soon. Kind regards, Piyaporn Chamchuey(Nicky) Operation Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it very much and the staff very professional, however i was told i had paid more
Stayed 4 nights in Mar 2019
Response from Nicky on Apr 2, 2019
Dear Sir or Madam, Thank you for sharing your experience regarding your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your comment will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at The Chiang Mai Riverside Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Chiang Mai. Best regards, Piyaporn Chamchuey (Nicky)

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service at This place!
We had a last minute booking at this hotel and they were nothing but accomdating. Exceptional service and would highly recommend for a great experience in Chiang Mai. Very clean and beautiful layout for our 2 bedroom room.
Stayed 2 nights in Feb 2019
Response from Nicky on Feb 22, 2019
Dear Arash, Thank you so much for taking the time to share such a comprehensive review of your stay at The Chiang Mai Riverside Hotel. It is wonderful to hear that you enjoyed an all-encompassing stay, with each facility, service, and detail coming together to provide a memorable experience. This is what we wish to offer our guests. Thank you again for choosing to stay with us and we all looking forward to welcoming you back here again soon. Warm regards, Piyaporn Chamchuey (Nicky) Operation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, friendly staff, a little bit distant from the main centre of town for those who want a little more 'acton"
Stayed 3 nights in Jan 2019
Response from Nicky on Jan 31, 2019
Dear Sir or Madam, Thank you so much for taking the time to share such a comprehensive review of your stay at The Chiang Mai Riverside Hotel. It is wonderful to hear that you enjoyed an all-encompassing stay, with each facility, service, and detail coming together to provide a memorable experience. This is what we wish to offer our guests. Thank you again for choosing to stay with us and we all looking forward to welcoming you back here again soon. Warm regards, Piyaporn Chamchuey (Nicky) Area Operation Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great property, away from the tourist center of town. The staff are very accommodating and the rooms are great. If you are looking for something quiet and relaxing, choose this location.
Stayed 3 nights in Nov 2018
Response from Nicky on Dec 5, 2018
Dear Valued Guest, Thank you so much for taking the time to share such a comprehensive review of your stay at The Chiang Mai Riverside Hotel. It is wonderful to hear that you enjoyed an all-encompassing stay, with each facility, service, and detail coming together to provide a memorable experience. This is what we wish to offer our guests. Thank you again for choosing to stay with us and we all looking forward to welcoming you back here again soon. Warm regards, Piyaporn Chamchuey (Nicky) Area Operation Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2018

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at a service-oriented hotel
We absolutely loved staying at The Chiang Mai Riverside Hotel. The main reason was the service. The staff was always ready to help you in any way they could, and everyone was very friendly. One of the best perks and a highlight of our stay was having breakfast in our room at no additional cost. The night before you put in your order, choosing from 9 different options including Thai, Chinese, and Western style options. Then, at your chosen time, they deliver the meal to your room including setting up your entire table. It was a very similar experience when we ordered room service for dinner. The cost was the same as going to the restaurant (a little expensive, but not horrible), and they would deliver it to the room and set up our table for the meal. There were only two negatives during our stay. One is the location. It's not around much, and you have to drive to get to all of the activities in and around Old City. However, they make up for this by offering rides to and from Tha Phae Gate whenever you want from 7am-9pm. You just have to call them when you need a ride back and they'll be there in ~20 minutes. The second negative was the fitness center because it's basically just 1 treadmill and 1 stationary bike. There are no weights machines and only on set of 5lb free weights. All of that being said, we are definitely going to be bake here if we ever visit Chiang Mai again (or possibly their Old City location which is coming soon)
Stayed 5 nights in Nov 2018
Response from Nicky on Nov 21, 2018
Dear Clayton, Thank you for sharing your experience regarding to your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your comment will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at The Chiang Mai Riverside Hotel and we hope you choose to stay with us again may be in The Chiang Mai Old town whenever your travel needs bring you back to Chiang Mai. Best regards, Piyaporn Chamchuey (Nicky) Area Operation Manager

10/10 Excellent

Alison, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel staff and facility. Not close to old town or any other local sites, but hotel offers shuttles. Loved our stay.
Stayed 5 nights in Nov 2018
Response from Nicky on Nov 21, 2018
Dear Alison, Thank you for choosing The Chiang Mai Riverside Hotel and for your kind review. I am pleased to read that you enjoyed an all-encompassing stay, with each facility, service and detail coming together to provide a memorable experience and an enjoyable time in Chiang Mai. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for staying with us and we look forward to welcoming you again in the near future. Warm Regards, Piyaporn Chamchuey (Nicky) Area Operation Manager

10/10 Excellent

Yaser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place . The staff was so friendly specially the driver. He was so patient and helpful. The place so modern and clean . Perfect for family and i really think to come back with my family. The location is bit far away from the main
Stayed 3 nights in Oct 2018
Response from Nicky on Oct 11, 2018
Dear Yaser, Thank you so much for taking the time to share such a comprehensive review of your stay at The Chiang Mai Riverside Hotel. It is wonderful to hear that you enjoyed an all-encompassing stay, with each facility, service, and detail coming together to provide a memorable experience. This is what we wish to offer our guests. Thank you again for choosing to stay with us and we all looking forward to welcoming you back here again soon. Warm regards, Piyaporn Chamchuey (Nicky) Area Operation Manager

10/10 Excellent

Chris, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxurious getaway stay by the river
The rooms are clean spacious, modern and chic and right next to the river. We had fabulous view of the river and poolside. We ordered breakfast in our room which was lovely (and they have an good selection too). The WiFi is excellent and all toiletries are provided. We had an evening meal and drinks at bar overlooking the river which was just perfect for unwinding. The hotel service was impeccable throughout: friendly, professional and efficient. We arrived a few hours early and checked in immediately. Also we requested a late check out given our flight was at night and we got to check out at 4pm which was nice. Incidentally the hotel provides a complementary shuttle to the old town/surrounding area which only takes 10mins so you can easily explore the old town, night markets etc. We wanted a relaxing getaway and this hotel was just perfect.
Stayed 2 nights in Sep 2018
Response from Nicky on Oct 11, 2018
Dear Chris, Thank you for taking the time to share your wonderful review of our hotel at this forum. We are very pleased to learn that you enjoyed staying with us and our room, service, products & concept meet your expectations in many aspects. While you rated us 05 out of 05 score, we are very appreciate your candid comments regarding our staff services and our facility. Your compliments be shared to the team, as this will be a great tool to motivate them to provide the best service to all guests at all times. It was the pleasure looking after you. We will look forward to your return to stay at The Chiang Mai Riverside Hotel again in the near future. Yours sincerely, Piyaporn Chamchuey (Nicky) Area Operation Manager

8/10 Good

YY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is sincere and helpful! The interior decoration is exactly thd same as what you see at the website.
Stayed 4 nights in Jul 2018

10/10 Excellent

peter, miner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to relax out of the city centre
Stayed 8 nights in May 2018
Response from Butler Numnim on Jul 5, 2018
Dear Peter, Thank you for staying with us. We are happy to hear that you enjoyed our spacious suites. We look forward to welcoming you back again.

10/10 Excellent

Lita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this hotel!
We loved staying at this hotel during our visit to Chiang Mai. Everyone at this hotel was very friendly throughout our entire 3 day stay, we were always greeted each morning when we left for the day and each evening when we came back with smiles on all of the staff’s faces and they always asked how our day was (not something we’re used to in the US). Our room was huge and clean and definitely made coming back from a long day more relaxing. They provide a free area shuttle service which we took to and from the night bazaar that also has complimentary water bottles. The location of this hotel isn’t really close to anything if you like to leave and walk to nearby restaurants and activities, but it’s definitely a place worth staying at! Definitely recommend!
Stayed 2 nights in Dec 2017

10/10 Excellent

Seema, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
We enjoyed our 5 night stay at the Riverside Hotel and would highly recommend this hotel to friends and family. It is in the quieter part of Chiang Mai but there are restaurants close by that you can visit by taxi. There is also a big shop across the road. The hotel staff were very friendly and suggested things to do. Breakfast needs to be ordered the night before and can be served in your room. We had dinner at the hotel and enjoyed it thoroughly, presented well too. A massive thanks to the staff!
Stayed 3 nights in Nov 2017
Response from Butler Knew Thanankorn on Nov 23, 2017
Thank you for choosing The Chiang Mai Riverside for your recent stay in Chiang Mai. We hope you have a pleasance time while your stay with us at The Chiang Mai Riverside. Thanks again, and we hope you'll choose The Chiang Mai Riverside the next time you're in Chiang Mai.

10/10 Excellent

Jiraporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really really good. Neat and clean.
Stayed 1 night in Aug 2017
Thank you for the review. We hope to see you again on your next visit to Chiang Mai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel!
Amazing hospitality and service.
Stayed 3 nights in Aug 2017

10/10 Excellent

Vinay , San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star plus boutique hotel
We had an incredible 4 day stay at this boutique hotel with our two young kids. We highly recommend this place to everyone because the hotel rooms are luxurious, beautiful, comfortable and look exactly as the pictures. The pool is warm, clean and safe and we used it daily. The restaurant is outstanding fine dining with high quality food; worthy of a Mitchell Star award, without the high prices. Most importantly, all the staff here were incredibly warm, welcoming, happy to accommodate our needs. The manager, Jennifer was so hands-on and attentive; she even had someone pick up medicine for my 4 year old's mostique bites. Our butler, Knew was always cheerful and happy to help us with everything. He arranged all our activities, like Elephant sanctuary, cooking class, transportation, restaurants. Knew even accommodated our picky eaters and entertained our kids often. The restaurant, Vorra Bistro is amazing;they used high quality ingredients and creative presentation and accommodated the kids. Our waiter, Kan, was very knowledgeable about the food he served us. Do not forget to take a cooking class with Chef Noi and Mama Noi; they are fabulous. We have eaten at many Mitchell Star restaurants in San Francisco and the food here by Chef Noi and Mama Noi is worthy of Mitchell Star award. We hope to return to this boutique hotel with our other family members. We loved this place so much that we took the hotel brochure for our siblings.
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is nicely equipped, except for having no hair conditioner in the bathroom. When I called the guest service about it, they said They don't offer it. What? No hair conditioner offered? I was told to purchase it from them. I don't understand this at all. Front office team needs a lot of training starting from phone etiquette. Best part of this hotel is 'Food'. Both western and Thai dishes are very tasty. Location is not so good. No spa service offered. We will not return

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This place was phenomenal ! It had everything you would expect from a 5 star hotel and more . Definetly worth the price
Response from Teerawut (Owner) on Apr 23, 2017
Thank you for choosing to stay with us and the kind review. We are glad you had a great time with us. We look forward to welcoming you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff. Good combination between close to old town and relaxing...
Response from Teerawut (Owner) on Apr 23, 2017
Thank you for the feedback. We are happy to learn that you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

R&N , DALLAS, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HONEY MOON IN CHIANG MAI
CAUTIOUSLY ENTERED THAILAND FOR FIRST TIME NOT KNOWING WHAT TO EXPECT THE HOTEL AND STAFF PUT US AT EASE. THE SERVICE, THE ACCOMODATIONS AND AMENTIES ARE ALL 5+ STAR RATING. AFTER TRAVEL TIME OF 30 HOURS IT WAS SO REFRESHING TO ENTER AND BE GIVEN PERSONALIZE SERVICE FROM THE MINUTE WE WALKED IN. THIS IS A NEW HOTEL AND THE MODERN DECOR WAS IMPECABLE. WE WERE TIRED AND ROOM SERVICE AND MEAL AND WINE WAS EXCELLENT. ALL MEALS WERE FANTASTIC AND DECIDED TO DINE THERE INSTEAD OF OTHER RESTAURANTS. STAFF CALLED YOU BY YOUR NAME. ON OUR THIRD DAY, MY WIFE WAS ILL AND THE MANANGER PERSONNALLY DROVE US TO A PHARMACY. YOU CAN'T BEAT THAT.

8/10 Good

Chanyasri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfortable place
The room is great ,breakfast is very good....nice place to stay for the relaxing time