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Reviews of Comfort Suites Cheyenne

2.5 out of 5
Comfort Suites Cheyenne
5401 Walker Rd, Cheyenne, WY

Reviews

8.4

Very good

Rating 10 - Excellent. 184 out of 329 reviews" "
Rating 8 - Good. 70 out of 329 reviews" "
Rating 6 - Okay. 29 out of 329 reviews" "
Rating 4 - Poor. 26 out of 329 reviews" "
Rating 2 - Terrible. 20 out of 329 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in May 2024

2/10 Terrible

James

Travelled with partner
No rooms were available with the jetted tub.
Stayed 1 night in May 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service
We may have stayed on a night that had a total anomaly, but we got to the hotel at 9:30pm, and our room was not ready despite check-in being at 3pm. There are many other guests in the lobby in the same situation. We were given the key to the room at 10:10, but when we got upstairs the cleaning team was still cleaning it (didn't get in our room until 10:35pm). We were disappointed by how the manager handled the situation, which was to be defensive and tell us they're doing everything they can and to wait indefinitely. I get that things happen, but then you need to focus on service recovery - which in this case could be empathizing and offering a way to make it right for us in some way. It was late, and this was 1/3 of the room time we'd paid for, not a few minutes late... The cleaning team was lovely - polite and apologetic and running around frantically trying to get the rooms cleaned. They told us they'd been sent home earlier but were called back to clean more rooms when the hotel unexpectedly filled up. It seems that a better plan would be cleaning all rooms or not saying they're available for guests to book if they're not clean... The room itself was well-appointed - great space and set-up.
Stayed 1 night in May 2024
Response from Comfort Suites Staff on May 19, 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

2/10 Terrible

Steven

Travelled with family
Liked: Amenities
Didn’t have room ready until 10:45 pm at night. Had to wait 1 1/2 hours to check in. Lobby was full of people waiting at my that to get in.
Stayed 1 night in May 2024
Response from Comfort Suites Staff on May 19, 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

2/10 Terrible

John

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
EVERYTHNG!
Stayed 1 night in May 2024
Response from Comfort Suites Staff on May 13, 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

10/10 Excellent

Robynn

Travelled with family
Liked: Amenities
Very clean, friendly
Stayed 1 night in May 2024
Response from Comfort Suites Staff on May 13, 2024
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again soon

4/10 Poor

Elena

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I would have given this property a 5 star rating had it not been for housekeeping. Upon first glance the room looks clean. Further inspection there was food particles on the floor from a previous guest. A used towel on the floor under the vanity. Also from previous guest. The room smelled of stale smoke like a smoker had been in the room which leads me to believe the room overall wasn’t cleaned properly which honestly gave me the feeling we were staying in a DIRTY room which is flat out gross by anyone’s standards.
Stayed 1 night in May 2024
Response from Comfort Suites Staff on May 13, 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice clean hotel. Breakfast not good. We went to a restaurant.
Stayed 1 night in May 2024
Response from Comfort Suites Staff on May 8, 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again next time

10/10 Excellent

La Nette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean & so was my room. The staff is very polite & professional. Great stay.
Stayed 2 nights in May 2024
Response from Comfort Suites Staff on May 8, 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again next time

10/10 Excellent

Kyle

Stayed 6 nights in Apr 2024

4/10 Poor

Thomas

Stayed 1 night in Jan 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Bathroom was set up a little weird. Heat didn't work but staff were very accommodating. Need more pressure in shower.
Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on Apr 29, 2024
Thank you for taking the time to provide your feedback. We will get this passed onto our maintenance team. We appreciate your business and look forward to seeing you again

8/10 Good

Arlin

Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on May 19, 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

4/10 Poor

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
extereme wind noise in room...had to ask for new room and then the toilet would plug in new room...had to get a plunger
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Thank you for your stay, I do apologize for wind noise in your room. We hope you give Comfort Suites another try om the future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean property. Easy to book, check in and out, great breakfast, quiet. Will definitely be staying here again.
Stayed 2 nights in Apr 2024
Response from GM on Apr 20, 2024
Thank you for your stay with us!

10/10 Excellent

Dustun

Stayed 1 night in Mar 2024
Response from GM on Apr 27, 2024
Thank you for your stay!

10/10 Excellent

Tom

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very relaxing
Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on Apr 5, 2024
Thank you for taking the time to provide your feedback. We appreciate your business and hope to see you again next time

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was viry nice
Stayed 1 night in Jan 2024
Response from Comfort Suites Staff on Mar 29, 2024
Thank you for taking the time to fill to provide your feedback. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous
Stayed 1 night in Mar 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

10/10 Excellent

Kelly

Travelled with partner
Liked: Amenities
Front desk staff was helpful and friendly! Check-in and out were smooth and easy. The room was clean, and well taken care of! I will be staying here again.
Stayed 1 night in Mar 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

8/10 Good

Bradley, Sparks

Business traveller
Liked: Cleanliness, staff & service
Friendly and accommodating staff. Easy parking, good wifi. Poor design of rooms (TV not across from bed or couch but at an awkward angle, and the wall-mount does not articulate to allow better viewing angle). Hot water issues. Bad window seal near AC/Heating unit, creating deafening wind noises (think howling, whistling) throughout the often windy days and nights in Cheyenne. Some construction corners were clearly cut and the property, while new, needs to be tended to accordingly. Breakfast quality is below Holiday Inn or Hampton Inn. Gym and pool area are quite nice. Overall this is property is decent with a very good staff, but needs some work.
Stayed 5 nights in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. This will be passed to our upper management. We hope you will stay with us again next time for a chance to provide you with a better staying experience

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here as a mom alone with her kids and I felt so safe! I had a great time. Lovely staff, amazing breakfast and such a comfy and quiet room!
Stayed 1 night in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

john, pataskala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Dec 2023
Response from comfort Suites on Mar 15, 2024
Thank you for your feedback. We appreciate your business and we look forward to seeing you again soon

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We apologize for any inconveniences you experienced during your stay

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean. Also quiet and easy to find.
Stayed 1 night in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Karen, Williston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and check-out
Stayed 1 night in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness
An average hotel. Just barely average. TV in the room didn’t work. Staff couldn’t fix it.
Stayed 1 night in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay and hope you will stay with us again for a chance to provide you with a better stay experience

4/10 Poor

jack

Travelled with family
Liked: Cleanliness, staff & service
If you like checking in and not knowing if the room was cleaned from the previous guest, semi warm showers, and heating that was either blowing hot or cold air this is the place for you. I will say the staff was excellent in trying to make things right. They deserve a lot of credit.
Stayed 3 nights in Feb 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We apologize for the issues you experienced and hope you will stay with us again for a chance to provide you with a better stay experience

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

4/10 Poor

john, boise

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Place was filthy in common areas - the rooms were clean, but the HVAC vacillated 10 degrees hot and cold so there wasn’t any way to sleep decently. Room was quiet and breakfast was a little better than most
Stayed 1 night in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We apologize for the heating issues you experienced. This will be given to upper management, maintenance and housekeeping to make sure these issues are fixed

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from Comfort Suites Staff on Mar 22, 2024
Thank you for you feedback. We hope to see you again next time

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady and wont change or refund
Absolute trash establishment, i booked a weekend but was forced to change weeks, they refused to switch or refund and i endeded up out 600 bucks to a shady business
Stayed 3 nights in Jan 2024
Response from Comfort Suites on Mar 15, 2024
We apologize for the issues you experienced, but sue to you booking through a pre-paid site, the hotel is unable to modify these reservations. Any date changes MUST be done directly with the 3rd party. Also the refund would have to come from the 3rd Party site since you paid them and not the hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Good place & convenient to job.
Stayed 1 night in Jan 2024
Response from C on Jan 22, 2024
Glad to hear you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
This was a great location for the job we had in Cheyenne. The hotel was nice.
Stayed 1 night in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel, one of the most quite and peaceful stays we've had anywhere. We will be staying here for the foreseeable future when we come to Cheyenne Wy.
Stayed 3 nights in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Johneva

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Apr 20, 2024
Thank you for your stay!

8/10 Good

Ronald

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on Apr 20, 2024
Thank you for your stay!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean and updated. I enjoyed everything about the hotel and it has a pool that is warm. My son kept calling it a five star hotel and he really enjoyed the whole experience
Stayed 1 night in Jan 2024
Response from GM on Apr 20, 2024
Thank you for your stay!

8/10 Good

Mary

Stayed 1 night in Jan 2024
Response from GM on Apr 20, 2024
Thank you for your stay!

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One special touch is the hotel’s art — whether subtle in design/color scheme of furniture to wall art to sculpture in main lobby. Staff were friendly upon arrival/check in. It’s a basic modern style hotel, clean, spacious but still comfy cozy. I like the lighting on the bathroom mirrors. Working AC/Heat that doesn’t take too long to kick in. I’d stay again.
Stayed 1 night in Jan 2024
Response from Comfort Suites on Mar 15, 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience. New motel, so everything was clean and in excellent condition. Staff was friendly. Breakfast was standard fare and pretty good.
Stayed 1 night in Jan 2024
Response from GM on Apr 20, 2024
Thank you for your stay!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Worked great for last minute booking
Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cheyenne WY
The first room we were checked into the heat didn't work. Front desk moved us to another room. The heater worked ok. It took over 4 hours to heat up. Not having carpet in the rooms definitely makes a difference. The toilet had pee stains dried on it. So it definitely got missed by house keeping. The tv remote didn't work. I had to take it to the front desk to get new batteries. The shower has not shelves to put your shampoo, soap or wash rags. You have to use the shower floor or back of toilet, gross. Otherwise everything was just fine for what we had.
Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay! Please except our apologizes for your experience with your stay. Hotel is under new management and would hope you would give Comfort Suites another try with a top rating experience!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Port in the Storm
Moving acrosss country at Christmas time is stressful. Add a winter storm and it’s borderline freak out. Great to be greeted warmly, efficient check in and very nice room. Good breakfast and ready to face the road again. Thanks for the stay.
Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay! Hope you endured safe travels!

10/10 Excellent

Elton

Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop on a long drive
Great for a quick overnight stop. Comfy, had what we needed, and overall clean (just a bathroom drawer that hadn’t been cleaned - very minor). Staff was super friendly, and had a cozy Christmas vibe in the lobby. Excellent breakfast, even with gluten free options! They had eggs, ham, potatoes, waffles, cereal, oatmeal, pastries, fruit, yogurt, and gluten free bread/bagels! Will definitely stay here again!
Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay!

10/10 Excellent

Peg

Liked: Property conditions & facilities
This hotel was new, clean, and very comfortable. The price was just right!
Stayed 1 night in Dec 2023
Response from GM on Apr 20, 2024
Thank you for your stay!