We got stuck overnight in New York as there was maintenance required on our flight from Atlanta so we missed our connector. Your staff was wonderful rebooking us and making sure we had all the information we needed as well as a room and meal vouchers. The check in counter in New York is the ONLY one that wasn't super friendly on this trip....but nothing wrong. This is the first time in a long time that I noticed how PLEASANT everyone was and that is vital. My only complaint on the flight from New York to Bangor was it was FREEZING!