A personal item would be very happy. I have a backpack carry on and a laptop. My laptop is my life so cannot get gate checked or whatnot. Thus I keep it out of my backpack regardless of how full it is. My laptop would happily go under the seat with the backpack being an easy carryon item. The cost of then checking my backpack puts you in the same price range as others such as BA who allow a personal item. But more importantly, I prefer to avoid the hassle of checked bags. Other than that; all was great.