Terrace/patio

Reviews of Sonesta Select Chattanooga Hamilton Place

3 out of 5
Sonesta Select Chattanooga Hamilton Place
2210 Bams Dr, Chattanooga, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1009 reviews" "
Rating 8 - Good. 262 out of 1009 reviews" "
Rating 6 - Okay. 131 out of 1009 reviews" "
Rating 4 - Poor. 56 out of 1009 reviews" "
Rating 2 - Terrible. 56 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Halston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the lady preparing the breakfast was very friendly.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Halston,Thank you for sharing such wonderful feedback! The team at Sonesta Select Chattanooga Hamilton Place is delighted to hear that you found the beds comfortable and enjoyed the friendly service during breakfast. We look forward to welcoming you back soon!

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and very close to shopping and dining options. The staff who checked me in was very courteous and friendly. I definitely would recommend.
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Dennis, thank you for the fantastic feedback! Sonesta Select Chattanooga Hamilton Place is delighted to hear that you enjoyed the comfort of your room and the convenience of the location. We’re thrilled that our team members made your check-in experience pleasant. We appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Charles, thank you for your kind words. At Sonesta Select Chattanooga Hamilton Place, our team members strive to provide friendly service, and we're pleased to hear you appreciated it. We're looking forward to welcoming you back soon!

10/10 Excellent

Forest

Liked: Cleanliness, staff & service
Quiet and well-maintained inside. Prompt desk service and tidy appointed rooms. Plenty of food options nearby and right next to the interstate.
Stayed 2 nights in May 2024
Response from Customer Service on May 23, 2024
Forest, thank you for your wonderful review of Sonesta Select Chattanooga Hamilton Place. The team is thrilled that you enjoyed the calm atmosphere and attentive service. We're delighted you appreciated the convenient location with nearby dining options. We look forward to welcoming you back soon!

2/10 Terrible

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked that The staff was as helpful as they could be. What I didn't like was that somehow our reservations were cancelled, although they did receive the money for the 1st day - May 16, 2024 - But they did not receive the money for 5/17/24 and 5/18/24 w/check out for 5/19/24. And I paid it online when I made the reservations. Expedia owes me the other money back as I had to find other accomadations due to the Ironman competition going on in town and the hotel had no other rooms available. I will not make my reservations thru Expedia again
Stayed 3 nights in May 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before and liked it, so went bac, staff is excellent, clean rooms
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Rose, it is wonderful to hear that you chose to return to Sonesta Select Chattanooga Hamilton Place and enjoyed your stay once again. The team will be thrilled to hear your kind words about their service and the cleanliness of the rooms. We're looking forward to welcoming you back in the future!

10/10 Excellent

Kristine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Kristine, thank you for the fantastic rating! Our team at Sonesta Select Chattanooga Hamilton Place is delighted to know you had a great experience. We're looking forward to welcoming you back!

10/10 Excellent

LILIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff very attentive and helpful even had complementary breakfast items.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Lilian, it's delightful to hear you found Sonesta Select Chattanooga Hamilton Place such a satisfying place to stay. We're thrilled that our dedicated team members made a positive impression by being attentive and helpful. We appreciate your acknowledgement of our breakfast offerings. We eagerly anticipate your next visit!

8/10 Good

Jay, Groton

Liked: Cleanliness, property conditions & facilities
The facility was clean and comfortable. There was no hot breakfast, just a bagged breakfast of packaged unhealthy food, apparently a staffing issue.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Hello Jay,Thank you for sharing your experience at Sonesta Select Chattanooga Hamilton Place. It is good to know you found the facility clean and comfortable. We appreciate your feedback about the breakfast and will use it to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Robert

Stayed 1 night in May 2024
Response from Customer Service on May 27, 2024
Thanks for sharing this perfect rating, Robert!We're thrilled to hear you enjoyed your stay at Sonesta Select Chattanooga Hamilton Place! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Brad

Travelled with family
Charged for breakfast.
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Brad, we're sorry to hear about your experience with breakfast charges. It's important to us that all financial implications are transparent. We'd suggest double-checking the booking terms next time as some rates may or may not include breakfast. We appreciate your feedback and will make sure your opinions are heard.

6/10 Okay

Kelley, Florence

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The check in clerk also most did not get paid because they did not follow through. She was just not in tune with wanting to be there. I had to tell her it was pay onsite.
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Kelley, it's regrettable to hear that your check-in experience didn't meet your expectations. Our priority is to ensure smooth processes and attentive team members. It's unfortunate that you had a different impression and we'll take your feedback into consideration. We hope that you'll give us another chance to show you our commitment to guest satisfaction.

2/10 Terrible

Stephen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 4, 2024
Stephen, it's quite disheartening to see the rating without any specifics as to what went wrong during your stay. We highly value guest experience and your feedback is crucial in helping us improve. We kindly encourage you to provide more details regarding your experience, so we can further understand and address any potential areas for improvement.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Lynn, it's wonderful to hear that you found comfort during your stay at Sonesta Select Chattanooga Hamilton Place. We would be thrilled to welcome you back for another serene experience.

8/10 Good

Wilma

Travelled with family
Liked: Cleanliness, staff & service
When We checked in, we were given two Handicap Rooms. I can’t recall ever requesting Handicap Rooms. When I told the person at the reception she said that the rooms are bigger and there’s not much difference with the other rooms. Also, I was told that an additional $200.00 was withheld from my Credit Card and I will be refunded within 3-7 days. One of my relatives who stayed in Room 125 told me about a little bug crawling on her bed. The area is nice because it’s close to the shopping center.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Wilma, thank you for sharing your recent stay experience at Sonesta Select Chattanooga Hamilton Place. It seems there were a couple of unexpected aspects in your assigned rooms - we strive to accommodate all guest preferences. As for the comments regarding additional charges, please know this is a standard pre-authorization policy for incidental expenses and will be adjusted as stated.With respect to the uninvited visitor in room 125, cleanliness is our utmost priority and we take such matters very seriously. Your report was shared with our housekeeping team for review.We're pleased to hear that the local amenities were to your liking. We hope you'll consider staying with us again in the future.

10/10 Excellent

Lashay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Lashay, we are ecstatic to hear that you consider the Sonesta Select Chattanooga Hamilton Place as a great destination! We trust you made the most of our amenities and welcoming atmosphere. Please come back and visit us again soon.

8/10 Good

Theresa, North Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room decor. The couch area was very comfortable. The bed could have been softer; it was a little on the hard side. Otherwise the stay was excellent.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Theresa, it's wonderful to hear that you appreciated the room decor and cozy couch area at Sonesta Select Chattanooga Hamilton Place. Apologies if the bed was not to your liking. Your comfort is our priority and we'll strive to ensure our bedding suits a wide range of preferences. We're thrilled the rest of your stay was excellent and we look forward to welcoming you back in the future.

8/10 Good

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quiet the area was and how clean my room was, early morning staff could have been friendlier.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Emilie, it's wonderful to hear that you appreciated the serene surroundings and cleanliness of your room at Sonesta Select Chattanooga Hamilton Place. We're always striving to provide the best guest experience and your comments regarding our early morning team will assist us in doing so. Thank you for choosing our hotel and we hope to welcome you back soon.

8/10 Good

Jalen, Gretna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and great location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Jalen, we appreciate you recognizing Sonesta Select Chattanooga Hamilton Place for its cleanliness, tranquility, and convenient location. We aim to offer our guests the best experience and we're delighted to hear we met your expectations. We look forward to welcoming you back in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Thank you for the 4-star rating, Mary!We are delighted to see that you had a wonderful time at Sonesta Select Chattanooga Hamilton Place. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, clean hotel. The room was well equipped, the bed was comfortable and the water pressure in the shower was awesome. We would definitely recommend this hotel and will stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Nelson, thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed the cleanliness and well-equipped setup of your room at Sonesta Select Chattanooga Hamilton Place. It's great to know our comfortable beds and impressive water pressure in the shower added to your experience. We sincerely appreciate your recommendations and look forward to your next stay with us.

10/10 Excellent

Jeanine, Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good, enjoyed my stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Jeanine, it's wonderful to hear that you had a delightful stay at Sonesta Select Chattanooga Hamilton Place. Your enjoyment is our top priority. We look forward to providing you with an equally enjoyable experience on your next visit.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
We booked there because they had an outdoor pool and outdoor fire pit. The pool was uncovered, but dirty and locked and the fire pit was broken.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
James, thank you for sharing your recent experience. It's rather unfortunate that some outdoor amenities did not meet your expectations during your stay. We continually strive to keep all facilities in optimal condition for our guests to enjoy. Your comments on the outdoor pool and fire pit have been noted and will certainly be reviewed by our team. We warmly invite you back for an improved experience.

10/10 Excellent

Kristine

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Kristine, thank you for choosing Sonesta Select Chattanooga Hamilton Place and for rating us so highly on Expedia. We're delighted you had a wonderful stay and we look forward to welcoming you back to our hotel in the future.

4/10 Poor

Corey

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Costumer service was not that great room service they never brought us more towels only thing this property had was it was clean but everything else we did not have a good experience
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Corey, we regret to hear your experience didn't live up to expectations, particularly relating to service aspects. Timely provision of essentials, such as towels, is key for us and it's unfortunate you faced challenges. We're glad, however, cleanliness did meet your standards. Please trust we'll address your feedback with our team members for continued improvement. Thank you for your input.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our overnight on the way to Florida from Detroit. Super easy to get to off of 75 and very polite at the front desk.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Jason, thank you for choosing Sonesta Select Chattanooga Hamilton Place for your stopover on your journey. We're thrilled to hear you found our location convenient and our front desk team courteous. We hope to see you again on your future travels. Safe journey onwards to Florida!

10/10 Excellent

Dee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean quiet and very close to restaurants
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Dee, we're thrilled to hear you enjoyed your stay at Sonesta Select Chattanooga Hamilton Place. Your comments on our pristine premises, peaceful ambiance, and convenient location are greatly appreciated. Our dedicated team members aim to maintain these high standards for all our guests. We look forward to your return in the future. Thank you!

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Eric, thank you for the 5-star rating of Sonesta Select Chattanooga Hamilton Place. We're delighted you had an enjoyable stay and look forward to welcoming you back soon.

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service
We got a call before checking instating that they had oversold rooms and were cancelling our room. We were 25 minutes from the property when we got the information and were told “sorry, maybe you can find another place”. For the record, we could not. We booked this room months in advance and were left in a huge inconvenience.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Kelly, it's sincerely regrettable to hear about your recent booking experience. We understand the frustration of unexpected changes to travel plans, especially when you're so close to your destination. While our wish is to always accommodate every reservation, sometimes situations arise that are beyond our control. What you experienced is truly an exception, as the comfort of our guests is our primary concern. We would value the opportunity to discuss this further and potentially provide a more satisfying experience in the future.

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Patrick, we appreciate your outstanding rating on Expedia. It's always wonderful to hear from satisfied guests like you. We hope that the Sonesta Select Chattanooga Hamilton Place will remain your preferred choice whenever your travels bring you back to our area. Safe travels!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Chris, it's delightful to hear that you had a wonderful stay at Sonesta Select Chattanooga Hamilton Place. We hope to welcome you back for another remarkable experience.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Luis, your kind words about our team at Sonesta Select Chattanooga Hamilton Place are highly appreciated! It gives us immense joy to hear our team made your stay special. Your compliments will be shared with our colleagues. We look forward to welcoming you back.

10/10 Excellent

Rich

Liked: Property conditions & facilities
Good location. We brought our pet and it was perfect for him too. The pet fee here is $75 and it’s not listed on Expedia. I am saying that here so you are not surprised after booking
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Rich, thank you for choosing Sonesta Select Chattanooga Hamilton Place and for sharing your glowing review. We're delighted to know our location suited your needs perfectly and we were able to accommodate your pet as well. For transparency, we're sorry about any confusion over pet fees, kindly note that we do our utmost to update all platform with accurate information. We appreciate your feedback and look forward to welcoming you and your pet again in the future.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thanks for the outstanding rating, Melissa!We're delighted your time at Sonesta Select Chattanooga Hamilton Place was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jana, Bartlesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the fantastic rating, Jana!It's outstanding you had such a wonderful experience at Sonesta Select Chattanooga Hamilton Place. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Teresa

Liked: Property conditions & facilities
Lots of amenities at this hotel such as a gym, laundry facilities, and outside pool. Breakfast options were limited than advertised.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Teresa, it's wonderful to hear that you appreciated the various amenities at Sonesta Select Chattanooga Hamilton Place. Certainly, our aim is to provide our guests with a host of facilities to make their stay more comfortable. We take note of your feedback regarding the breakfast selection, and we'll strive to consistently deliver, ensuring all advertised options are available. Looking forward to your return.

8/10 Good

Dorinda

Travelled with family and small children
Liked: Staff & service
Room carried an animal order, i had to use some airfreshner and lysol spay. Tub was old and stained .
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Dorinda, we thank you for your comments. We're sorry to hear that your room didn't meet your standards in terms of freshness. Issues like these are usually rare, and our housekeeping team constantly strives to ensure all our rooms are well-maintained. Regarding your comment about the tub, we'll take your observations into consideration as we continue our ongoing efforts to improve our facilities. We appreciate your feedback and hope to have another opportunity to better serve you in the future.

8/10 Good

isa

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Isa, thank you for choosing Sonesta Select Chattanooga Hamilton Place and taking the time to rate your stay. It's wonderful to see a high rating, and we look forward to providing an even more enjoyable experience to you on your next visit.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Newer, and well run. Great area for a quick stop on our travels home. Busy area with everything you could possibly need. Lots of restaurant options.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Kim, it's a delight to hear you enjoyed your stay at Sonesta Select Chattanooga Hamilton Place. We're thrilled that you found the hotel's location convenient for your travels, offering plenty of dining possibilities in a lively area. It's wonderful that our well-managed and modern facility added to your positive experience. We look forward to welcoming you back on your next journey!

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was alote to do and the staff was really nice
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Andrea, it's fantastic to hear that you enjoyed a variety of activities at Sonesta Select Chattanooga Hamilton Place and found our team members to be welcoming. Your feedback is greatly appreciated and we can't wait to welcome you back in the future!

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
All around a great place!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Rico, it's a pleasure to know you found the Sonesta Select Chattanooga Hamilton Place to be such an outstanding place. We appreciate your excellent feedback and look forward to seeing you again soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome rooms and emmenities Friendly
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Ronald, it's wonderful to know that you found the accommodations and amenities at Sonesta Select Chattanooga Hamilton Place to your liking. It's also delightful to hear about the amiability you enjoyed during your stay. We assure you that our team members are committed to ensuring such upbeat experiences for all our guests. Thank you for taking out time to review. We're looking forward to welcoming you back.

10/10 Excellent

Cheryl, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that checked me in about 5 pm on March 12 is the friendliest person, it was a real pleasure to deal with her
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Cheryl, it's heartening to hear of your positive experience with a member of our reception team at Sonesta Select Chattanooga Hamilton Place. We aim to create a warm and welcoming atmosphere for all guests from the moment they step through our doors. We're glad to know that we could make your check-in experience especially enjoyable. We're looking forward to welcoming you back for more pleasant experiences.

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Rico, it's great to know you had such a positive experience at Sonesta Select Chattanooga Hamilton Place. We appreciate you taking the time to rate us and we're looking forward to seeing you again in the future. Safe travels!

10/10 Excellent

Larry

Business traveller
Liked: Staff & service, property conditions & facilities
Very nice area
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Larry, it's fantastic to see that you appreciated the pleasant surroundings at Sonesta Select Chattanooga Hamilton Place. We consistently strive to provide our guests with an enjoyable experience. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Roberto

Stayed 9 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Roberto, it's wonderful to hear you had a satisfactory experience at Sonesta Select Chattanooga Hamilton Place. We sincerely hope to welcome you back in the near future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it will stay again when in town
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Laura, we're thrilled to hear you had an enjoyable stay at the Sonesta Select Chattanooga Hamilton Place! We eagerly look forward to hosting you again when your travels bring you back to town.

10/10 Excellent

Etta

Travelled with family
Liked: Property conditions & facilities, room comfort
Must see to believe
This hotel was like a lil apartment. Love to side door to out side of your room so convenience. Customer service was great. Good location.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Etta, it's always gratifying to know that guests such as yourself appreciate the apartment-style accommodations at Sonesta Select Chattanooga Hamilton Place. We're thrilled that the separate entrance to your room added to your convenience and that our enthusiastic team members helped enhance your stay even further. The compliment on our location is also greatly appreciated. We look forward to welcoming you back in the future for another fantastic experience.

6/10 Okay

Karen

Liked: Room comfort
Didn’t have breakfast available even tho there were places nearby. Also the shower was a cool water temperature!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Karen, thank you for sharing your experience. We understand your concern regarding the breakfast options and are sorry to hear about the lukewarm water during your shower. We are already in the process of evaluating how we can improve our food offerings and amenities to provide a better experience for our guests. We hope you'll consider staying with us again in the future.

2/10 Terrible

Grace, Ann Arbor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This hotel should be avoided. The interior had new carpeting and new furniture it smelled clean and it looked good the pool looked good however it wasn't in service. The staff on the other hand. The woman who checked us in looked like she worked at a convenience store. She had no identifying name tag or uniform. she's just sitting there on her phone when we came in. She acted like she did not know how to check us in we were worried for a moment. Then we asked for a roll away and she said she'd have to check. we got down to the room and it wasn't so bad. The room seemed to clean except for mold around in the bathtub shower area. The bed's are not so comfortable the pillows were terrible! So we went back down to see what was taking so long with the rollaway, and found out she hadn't even gone to look yet. Then she said she didn't have any, okay. When we were checking in she did not explain to us about breakfast or instructions to the room or anything about internet anything. She gave us our keys told us it was around the corner park on the other side. We did not feel safe at this hotel as going into the hotel there were some men hanging out in front and when we got inside there was a security guard eyeing us with suspicion. In the morning when we went to check out we expected a continental breakfast like it said on the website. What we got was a nothing. They told us it was a grab and go, but then when we asked where it was at the woman at the desk said oh I don't know I don't
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Grace, it seems there were a few aspects of your stay that fell short of your expectations. It's regrettable that certain facilities were not operational during your visit, and that our team's service left room for improvement. We always aim to provide clear communication regarding amenities, breakfast options, and safety measures, and your experience does not reflect this. Know that your comments will be used to enhance our service moving forward. We hope for an opportunity to provide a more satisfactory stay in the future.