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Reviews of Motel 6 Chattanooga, TN

2 out of 5
Motel 6 Chattanooga, TN
7707 Lee Hwy, Chattanooga, TN

Reviews

4.8
Rating 10 - Excellent. 89 out of 810 reviews" "
Rating 8 - Good. 96 out of 810 reviews" "
Rating 6 - Okay. 141 out of 810 reviews" "
Rating 4 - Poor. 147 out of 810 reviews" "
Rating 2 - Terrible. 337 out of 810 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 15, 2024
Hi Tracey, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Rubiela, Chattanooga

Stayed 1 night in Mar 2024

10/10 Excellent

Rubiela, Chattanooga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 5, 2024
Hi Rubiela,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was Gun violence on the property during my stay. The rooms are dirty. There are bugs, and the staff is rude. Definitely not a place to stay for families.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Giovanni,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Rebecca

Stayed 1 night in Mar 2024

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from jay on Dec 10, 2023
Thank you for your positive review..

4/10 Poor

Autumn

Stayed 2 nights in Dec 2023

10/10 Excellent

Tim

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very nice
Stayed 8 nights in Nov 2023
Response from Nancy Y. on Dec 12, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from Nancy Y. on Dec 5, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Candace

Stayed 2 nights in Nov 2023

4/10 Poor

Jennie

Disliked: Cleanliness, property conditions & facilities
People in the front office were very nice and tried to help accommodate but the first room we were in wasnt ever cleaned. Second room we got put in was a little better with cleanliness but the sheets and covers were still stained.. heard people arguing outside our door half the night. For the price i paid for one night and also having to put a $50 deposit down and not knowing you would think that the sheets would at least be clean and the pillows be actual pillows and not feeling like your sleeping on the bed with none under your head.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Jennie,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

Trey

Stayed 1 night in Nov 2023

8/10 Good

Chad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
They had bed bugs
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Chloe, Fort Oglethorpe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold and nasty stuff on pillows
Response from Nancy Y. on Nov 7, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Seung-sik

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Bernardo

Stayed 1 night in Oct 2023

10/10 Excellent

Wanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were absolutely wonderful. Very business oriented and on top of things... they were so friendly to us and I did feel very safe there and the room was very nice.....the bed was oh so comfortable!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi WandaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Home

Stayed 5 nights in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

2/10 Terrible

Djenane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place needs to be seen by the cuty and shut down. First the rooms were dirty. They have roaches everywhere. The bathrooms were not cleaned as well as the microwave and fridge. The hallways had bags of trash not picked up. When we went to the manager in the morning he was so rude. It doesn’t take that much to clean a place and give good service. This place meed to shut down period.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Djenane,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Roy

Stayed 5 nights in Sep 2023

8/10 Good

Pedro

Business traveller
Price
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Pedro,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Leslie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We seriously watched someone do a dine and dash at the waffle house just as soon as we got there! Their was roaches in the rooms! Just so gross. Toliets floor everything was just dirty
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Leslie,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Leann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL HELL
It was awful !! Room was BEYOND disgusting looks NOTHING like the photos the staff is so rude it's just overall the absolute worst!!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Leann,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Carolyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First I go in my room that I reserved no smoking and as soon as I walk in it smelled like smoked I had to go back ask for a different room. I dislike this place never ever going back. Don’t recommend it at all. The second room they gave me was completely Dirty , blood in shower, cockroaches everywhere walls bed floor. There was left over food in microwave everything was dirty and stinky. Please do not pay for this it is a complete mess. Terrible terrible terrible
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Carolyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on Aug 22, 2023
Hi William,Thank you for the perfect rating!!Maz K.#Team6

2/10 Terrible

Mohammad

Stayed 1 night in Aug 2023

2/10 Terrible

Kody

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Ana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Ana, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Alexander

Stayed 1 night in Jul 2023

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Walls were in dire need of new paint. Door was disgusting with fingerprints, looks like it never gets wiped down, had to slam it to get it to shut. Had to kill 2 roaches and when I told the owner the next morning I was told they were probably there because it was dark and only got a “sorry for the inconvenience”. Bath tub was disgusting, a dirt ring around it like it hadn’t been cleaned In Who knows how long. Bedding in serious need of being updated, was dingy and cigarette burns in the blanket, flat sheets used as fitted sheets.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Andrea,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Michael,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Rob

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J. #Team6

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was what one would expect for the price. It was clean and staff was friendly
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Jeffrey,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Shannon

Travelled with family, Travelled with pets
Liked: Staff & service
Good for a passing thru. Lady at night working the desk was very nice and helpful
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Shannon,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Robert

Stayed 4 nights in Jun 2023

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Door wouldn't close all the way. When finally got it to you could see light around it. . no weather stripping. Toilet wouldn't flush. Room was almost 90 degrees when first went in. Took a long time to cool down Was way to tired to care . Didn't understand the cleaning deposit had to leave on top of the room payment. Suppose to get it back havnt yet.wont be staying there again .
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 15, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Stefanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross Motel
The place was dirty and there were substance users everywhere. I was assigned a room with filth left in the bathroom and was moved to a different room that was just as bad. The ground had garbage and loitering everywhere. They took my deposit and then when I checked out “couldn’t find it”. Do not stay here!
Stayed 2 nights in Apr 2023

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
More of 20 people walking around the parking lot all night.. obviously on drugs.. terrible feeling I couldn’t sleep at all .. next day tiered for keep going on my destination
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 25, 2023
Hi William,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

2/10 Terrible

Tierra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t great
Stayed 1 night in Apr 2023

4/10 Poor

Barry

Disliked: Property conditions & facilities
It all depends upon your travel needs.
No towels or soap in the room when we checked in. Fortunately the service desk had some on hand. The room was advertised as having a refrigerator—it did, but it did not work. Excellent TV set and good program selection. Very noisy outside in parking area and next door restaurant until after 1am. Staff friendly and tried to be helpful. Overall condition of the motel building was poor—little or no upkeep of the property. Best feature was the convenient location for travelers. Low cost but short on some basics.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Apr 12, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty conditions
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Ethan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

Maurice

Disliked: Cleanliness, amenities
Bed linen WAS NOT exactly pure & clean. There was trash under the bed (I took pictures for proof). The tub/shower curtains were NOT clean & sanitary in appearance.
Stayed 3 nights in Mar 2023

2/10 Terrible

Oleh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Nancy Y. on Mar 16, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6