Property amenity

Reviews of Courtyard by Marriott Chattanooga Downtown

3 out of 5
Courtyard by Marriott Chattanooga Downtown
200 Chestnut St, Chattanooga, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, near many restaurants. The staff was incredible. I think the rooms are bit dated. The lighting above the sink was horrible. For someone to try to put on makeup without looking like a clown outside was quite a challenge.
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience is key. Unfortunately the hotel has not been renovated recently, so room furniture was older. Our tv console had a broken handle, only one of the outlets on the wall lamp between the beds was working, & the bathroom fan was broken. Other than that everything was very clean, & the air conditioning worked, which is so comforting.
Stayed 3 nights in May 2024

10/10 Excellent

Rollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times. Great price. Rooms are always clean. Walking distance to several restaurants and attractions. Staff is always welcoming and friendly.
Stayed 1 night in May 2024
Response from John Abraham on May 19, 2024
Dear Rollie,Thank you for staying with us again and sharing this wonderful feedback. We appreciate your loyalty to the Chattanooga Courtyard and continued trust in our service. Our entire team here work hard to deserve your loyalty and it will always continue. Thank you again for staying with us! We hope to see you again soon.

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Daniel on May 21, 2024
Lisa,Thank you for staying with us while visiting Chattanooga. I am so glad to see that you enjoyed your stay with us. We look forward to serving you again in the future.

6/10 Okay

Linda

Travelled with family
Disliked: Amenities
Went for a sister’s birthday weekend. Parking was in a public garage past an alley. Didn’t feel safe going or coming. There was no restaurant like most Courtyards. A bar for dinner and a small cafeteria for breakfast. Limited items at both. Went for dinner the first night and our food was an hour late. Also had trouble with our toilet and had to call maintenance to fix it. Carpet smelled musty and bothered our allergies tremendously. Won’t be going back.
Stayed 2 nights in May 2024
Response from Daniel on May 21, 2024
Linda,Thank you for staying with us. I am sorry to see that you did not have a great experience as our guest. We are working with the city to address the garage atmosphere. I will address the carpet concerns with our maintenance team. Thank you for letting me know about your concerns.

10/10 Excellent

benjamin, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John Abraham on May 15, 2024
Dear benjamin, Thank you for staying with us while in Chattanooga. It is wonderful to see you enjoyed your stay.Thank you again for staying with us. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John Abraham on May 15, 2024
Dear Angela,Thank you for taking the time to post a review about your stay with us. I am so pleased to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is to always exceed your expectations. Thank you for staying with us while in Chattanooga. We look forward to your next visit!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from John Abraham on May 15, 2024
Dear Nicolas,Thank you for taking the time to post a review about your stay with us. I am so pleased to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is to always exceed your expectations. Thank you for staying with us! We look forward to serving you again in the future.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, no complaints
Stayed 1 night in May 2024
Response from Jordan Wheeler on May 12, 2024
Dear Wilma,We are so pleased to see you enjoyed your stay! We look to do everything possible to make your stay as enjoyable as possible. We strive to always meet your expectations. Thank you for staying with us while in Chattanooga. We hope to see you soon!!

10/10 Excellent

Ruth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The proximity to everything you need in Chattanooga!
Stayed 2 nights in May 2024
Response from John Abraham on May 11, 2024
Dear Ruth,Thank you for staying with us while in Chattanooga! It was a pleasure to serve you. We also love our location here in the wonderful city of downtown Chattanooga. Thank you again for staying with us. We hope you’ll stop by again soon when you’re in the neighborhood!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy
Stayed 1 night in Apr 2024
Response from John Abraham on May 3, 2024
Dear James,Thank you for taking the time to post a review about our property. I am so pleased to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was outstanding
Stayed 3 nights in Apr 2024
Response from John Abraham on May 3, 2024
Dear Dan,Thank you for sharing a review of your recent experience. Our team here at the Chattanooga Courtyard is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Thank you again for staying with us sir. We hope you’ll visit us again soon!

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around hotel allowed you to be able to walk out of hotel and enjoy several tourist opportunities in Downtown Chattanooga.
Stayed 1 night in Apr 2024
Response from Daniel on Apr 29, 2024
Nathaniel,Thank you for staying with us. We are glad to see that you had a good visit to Downtown Chattanooga.We look forward to serving you again in the future.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was fantastic and extremely friendly…great check in experience. The common areas were well cleaned and busy. The actual room I stayed in was old looking and definitely not updated. It was clean though but definitely felt like it was “bottom of the barrel “.
Stayed 1 night in Apr 2024
Response from Daniel on Apr 29, 2024
Stephanie,Thank you for staying with us. We are glad to see that our team delivered excellent service. We are working on updating the rooms currently. We will have a major renovation at the end of this year. By February we will be brand new.See you soon,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay! Our toddler was quick to say “this hotel has everything after we checked in and saw the indoor pool and then our room.”
Stayed 1 night in Apr 2024
Response from Daniel on Apr 23, 2024
Kevin,Your toddler has great taste for sure! Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024
Response from John Abraham on May 11, 2024
Dear Jeffrey,Thank you for staying with us. I appreciate you taking a moment to share your experience while staying at the Chattanooga Courtyard. We are so pleased to see you found our hotel to your liking. We strive to deliver a stay that will always exceed expectations. We hope to serve you again soon!

2/10 Terrible

nadia

Stayed 1 night in Apr 2024
Response from John Abraham on May 5, 2024
Dear nadia,Thank you for staying with us. I offer my sincerest apologies for the disappointing stay you had. I would like to thank you however for taking the time to leave us a review, they are appreciated no matter the circumstances. Your time with us is not the experience that our guest’s deserve or are ever accustomed to. We again thank you for staying with us and apologize for not meeting your expectations.

10/10 Excellent

Susan and

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Easy walk to aquarium, creative discovery museum, duck boats, pedestrian bridge across river, and great restaurants.
Stayed 2 nights in Apr 2024
Response from Daniel on Apr 15, 2024
Thank you for staying with us. Glad to see you had a good time in Chattanooga. The duck boats are really fun.

8/10 Good

Cristiano, Sugar Land

Liked: Cleanliness, staff & service, amenities
Needs renovation, but is clean and convenient
Stayed 2 nights in Apr 2024
Response from Daniel on Apr 9, 2024
Christiano,Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from John Abraham on Apr 8, 2024
Dear Dina,Thank you for staying with us. I am so glad to see that you enjoyed your time with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations.Thank you again for staying with us. I hope we can welcome you back again soon!

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Across from the aquarium and IMAX theater. Beautiful riverfront, lots of dining options within walking distance. Staff at the hotel were very friendly. Clean, spacious room. We had a great time!
Stayed 2 nights in Apr 2024
Response from John Abraham on Apr 6, 2024
Dear Jen,Thank you for staying with us. I am so pleased to see you found our hotel to your liking. We strive to deliver a stay that will always exceed your expectations. Our staff will be delighted to hear such kind words, thank you very much. Chattanoogas location is certainly wonderful! There is always something new to do in this great city – don’t be a stranger!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to downtown attractions
Stayed 2 nights in Apr 2024
Response from John Abraham on Apr 6, 2024
Thank you for staying with us. It was a pleasure to serve you. We do enjoy our location here in the wonderful city of downtown Chattanooga. There is always more to do so dont be a stranger!Thank you again for staying with us. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was we had booked for a double bed room and got put in a single bed room was told they would knock half off the first night and move us the next day they didn’t move us so we were kinda cramped the whole time the hotel is very convenient to be able to walk everything and nothing else was bad
Stayed 2 nights in Mar 2024
Response from Daniel on Apr 3, 2024
Kelsey,Thank you for staying with us. So sorry about the room type situation. We have addressed this with Expedia to hopefully avoid this situation goind forward.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Check in was quick and the gentleman helping us answered all questions we had. The 2 ladies that worked at the bistro in the morning at the hotel were very nice and pleasant.
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on Mar 31, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to provide top-notch service and we are so pleased to hear that our staff took such good care of you. We are glad that we could exceed your expectations. Come back and see us soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the river front area and plenty of restaurants.
Stayed 1 night in Mar 2024
Response from Daniel on Apr 3, 2024
Thank you for staying with us. We look forward to seeing you again.

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 28, 2024
Dear Erica,Thank you for staying with us. I offer my apologies for the disappointing stay you had. I hope we get another chance to provide you with a with a stay our guests are normally accustomed to.Thank you again for staying with us. We look forward to hosting you in the future.

4/10 Poor

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Abraham on Mar 28, 2024
DearJoshua,Thank you for staying with us. I offer my sincerest apologies for the disappointing stay you had. I would like to thank you however for taking the time to leave us a review, they are appreciated no matter the circumstances. I hope we get another chance to change your views on the hotel and provide you with a stay our guests are normally used to.Thank you again for staying with us. We look forward to serving you in the future.

8/10 Good

gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had, was one of the elevator’s wasn’t working.
Stayed 1 night in Dec 2023
Response from John Abraham on Mar 8, 2024
Thank you for staying with us while in Chattanooga. We are so pleased to see you found our hotel to your liking. I heard about the elevator issue earlier in the week - I am extremely sorry for the inconvenience. Thank you again for staying with us. We look forward to welcoming you back again soon.

8/10 Good

Jeff

Liked: Amenities
The room was good, very convenient to attractions. Bathroom was outdated.
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 8, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. I am extremely glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us. Our hotel will be undergoing a complete renovation later this year - every guest room is on the list.Thank you for staying with us, we hope to serve you again soon.

10/10 Excellent

Lynn, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from John Abraham on Mar 8, 2024
Hello!Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us.Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Arnanesia

Travelled with family
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Arnanesia,Thanks so much for your 10/10 review! We appreciate your feedback. We are glad that you enjoyed your stay with us. Come back and see us soon!

8/10 Good

Amand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room wasn't ready upon arrival, but the staff was kind and worked quickly to get us in a room. The space was clean, but there were no tissues in the room. Great location and spacious rooms.
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Amand,Thanks so much for telling us about your recent visit. It's unfortunate that your room wasn't ready at check in, but I'm glad that we were able to resolve things quickly. We are glad that you enjoyed your stay with us. We hope you will think of us the next time you are in town!

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and convienent locations to restaurants and shopping centers
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Kristin,Thanks so much for telling us about your recent visit. We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. I hope you will think of us the next time you are in town.

10/10 Excellent

Mitchell

Stayed 2 nights in Feb 2024
Response from John Abraham on Feb 28, 2024
Hello Michelle!Thank you for staying with us during your recent Visit to Chattanooga. It was a pleasure to serve you and you're review is extremely apprecited.Thank you again, we hope to see you again in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from John Abraham on Feb 28, 2024
Good afternoon Paul!Thank you for staying with us during your recent visit to Chattanooga. It was wonderful to serve you and you're review is extremely appreciated. Thank you again, we hope to see you again in the future.

8/10 Good

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel was right across the street from the aquarium . I wanted to be as close as possible so that was a plus.
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Mercedes,Thanks so much for taking the time to tell us about your visit. We are glad that you were able to take advantage of our convenient location. I hope you will think of us the next time you are in town.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
All the staff was helpful and willing to do whatever needed to make our stay great! Would stay again!
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Matthew,Thank you for telling us about your recent experience staying with us. We always aim to provide top-notch customer service for all of our guests, and we are so pleased to hear that our staff took such great care of you. We hope you will think of us the next time you are in town!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Good afternoon,Thank you for taking the time to tell us about your recent stay. We are so pleased that we were able to exceed your expectations. Come back and see us soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect placement for a perfect getaway
Great place to stay with amazing staff. It’s the perfect location to walk to restaurants, the aquarium, movie theaters, and the baseball stadium. We had a corner room that was very spacious and had beautiful views.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Chris,Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed our corner suite and that you were able to take advantage of our convenient location. We are delighted to hear that our staff left such a positive impact on your stay. Come back and see us soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Margaret,Thank you for taking the time to tell us about your recent visit. We are so glad that you enjoyed your stay and that we were able to exceed your expectations. Come back and see us soon!

6/10 Okay

Javier

Travelled with group
Poorly managed parking!
Stayed 2 nights in Feb 2024
Response from John Abraham on Feb 18, 2024
Dear Javier,Thank you for staying with us while recently in Chattanooga. I hoped your stay would have met expectations and beyond, I am sorry to see that was not the case. I did deal with the parking issues myself; it was a huge a strain late at night to have to deal with, and I am incredibly sorry for the inconvenience. City parking ownership is always going to be responsible for such issues as a broken gate. given it took up to 2 hours - I apologize on their behalf. Thank you again for staying with us and we hope to see you again in the future.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from John Abraham on Feb 18, 2024
Thank you for posting a review regarding your time with us during your recent trip to Chattanooga, it is greatly appreciated. Our goal is to always exceed expectations, so I am so pleased to see you enjoyed your stay! There is always something new to do in Chattanooga, if there’s anything we can assist you with during your next visit, please don’t hesitate to let us know. Thank you again for staying with us! It was a pleasure to serve you and we hope to do so again soon.

10/10 Excellent

Derek

Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi Derek,Thanks for telling us about your recent visit. We are so glad that we could exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks for telling us all about your experience. We are glad that we were able to exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

David

Travelled with partner
Perfect.. parking , room , staff easy access to all downtown activities..
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks so much for telling us about your recent experience. We are glad that took advantage of our location and were able to enjoy your stay. We hope you will come back and see us soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and close to everything.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi Daniel,Thanks so much for submitting a review! We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. Come back and see us soon!

8/10 Good

Rebecca

Stayed 1 night in Jan 2024
Response from Guest Service Representative on Feb 6, 2024
Good afternoon,Thanks so much for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations. We hope you will think of us the next time you are in town!

8/10 Good

John, Brigantine

Liked: Cleanliness, staff & service
Nice area
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Feb 6, 2024
Good afternoon,Thanks so much for taking the time to tell us about your recent visit! We are glad that you were able to enjoy our convenient location throughout your stay. We hope you will think of us the next time you're in town. Come back and see us soon!

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional.
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Feb 1, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to deliver top-notch customer service and we are so pleased to hear that our staff took such great care of you throughout your stay. Come back and see us soon!

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Feb 1, 2024
Good afternoon,Thanks for telling us all about your recent trip! We are glad that we could meet most of your expectations. We hope you enjoyed your stay with us. Come back and see us soon!