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Reviews of La Quinta Inn & Suites by Wyndham Chattanooga-Hamilton Place

2.5 out of 5
La Quinta Inn & Suites by Wyndham Chattanooga-Hamilton Place
7051 McCutcheon Rd, Chattanooga, TN

Reviews

7.2

Good

Rating 10 - Excellent. 364 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 125 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the breakfast. They had a good selection of food but all of the "hot" food was cold. We ate about 8:30 am. Not only was it uneatable but there is real concern for food poisoning of food not held at high enough temperatures. We notified the staff but there was no response or apology.
Stayed 1 night in May 2024

8/10 Good

Jhatanya

Liked: Cleanliness, staff & service, property conditions & facilities
Management willingness to own staff errors was refreshing
Stayed 3 nights in May 2024

8/10 Good

Yvonne, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

George

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 3 nights in May 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Room was spacious and breakfast had very nice hot selection.
Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were neatly kept. Staff were nice. You need to update your luggage carts. They are junk.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was nice! I’ve stayed at this hotel more than once. Good experience.
Stayed 2 nights in Apr 2024
Response from Jenny K. on Apr 30, 2024
Hello Lisa,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Chattanooga-Hamilton Place. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel clean and the staff nice. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Eric, Saratoga

Stayed 2 nights in Apr 2024

10/10 Excellent

DANNY, REYNOLDSBURG

Travelled with partner
Liked: Staff & service
Just a little run down needs sprucing up.
Stayed 1 night in Apr 2024
Response from Staff on Apr 19, 2024
Thanks for the feedback!

6/10 Okay

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a fantastic breakfast and the property was nice with plenty of restaurants available nearby. The thing I didn't like about it was the bathroom floor was a puddle, a very unwelcome experience when I stepped into it. I couldn't figure out where it came from, finally decided it must have come from the shower, just shocked the cleaning staff didn't mop it up.
Stayed 1 night in Apr 2024
Response from Staff on Apr 19, 2024
Thanks for the response. We have addressed this issue and hope to see you, again.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The wear and tear of the furniture makes it impossible to be completely clean and our closet door was off the hinges, just not completely together
Stayed 4 nights in Apr 2024
Response from Staff on Apr 19, 2024
We appreciate the response. We have addressed this issue. Hope to see you again, soon.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing awesome experience
Stayed 1 night in Apr 2024

10/10 Excellent

Andrienne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. My room was clean and very spacious. Many restaurants and shopping easily accessible. About 25 minutes from downtown Chatt. For the price, this will definitely be a go-to spot while in Chattanooga.
Stayed 3 nights in Apr 2024
Response from Staff on Apr 19, 2024
Thanks so much!!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was large and inviting. Everything was spotless! Staff was welcoming and help. I would definitely stay again!
Stayed 1 night in Apr 2024
Response from Staff on Apr 19, 2024
Thank you!

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to Major, Just short staff when I arrived. Room was clean and spacious as always. My kids had a great time in the pool for sure!!! See you guys next time
Stayed 2 nights in Mar 2024

8/10 Good

Larry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, close to food sources, and just a few minutes to the airport and car rental return.
Stayed 1 night in Mar 2024

4/10 Poor

Bethany

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to wait to check in and out as there was no one attending to the front desk. I have never been to a hotel where the front desk was left unattended for long periods of time. Our room appeared to be falling apart- peel and stick linoleum like floors were lifting and warped, weird caulk all over the bathroom joints, hole in the headboard, paint patches all over the walls, nail polish and visible dirt on couch (maybe it was self tanner but still gross). Without carpet the upstairs guests sounded like they were going to come through the ceiling- if I wasn’t exhausted after driving 10 hours and didn’t have my whole family with me to think about moving I would’ve just turned around and left. I will never stay there again, not sure if other locations are like this but I won’t chance it again.
Stayed 1 night in Mar 2024

4/10 Poor

Jo

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The hall carpets were filthy. When we got off the elevator, a couch in the hall was badly stained and dirty. In our room, the closet door was broken, as was the door to the bedroom. The paper holder in the bathroom was also broken, and kept falling on the floor. The mattress on the pull out bed was stained.
Stayed 1 night in Mar 2024

8/10 Good

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Was cheaply remodeled and furniture is worn and stained
Stayed 1 night in Mar 2024

4/10 Poor

Derek

Travelled with family
Disliked: Cleanliness
We were there for 4 nights and only had our towels and sheets changed once. After the 3rd night, I asked to have our towels and sheets changed and was told that they were short staffed but would get it done (but it didn’t) Went to the front desk in the morning for towels and was told there was none. Went to the pool to see if they had any towels and they were all gone to except for one on the back of a chair. Seeing as all ours were wet, we used that towel for our family…poor. Breakfast was good so that was a redeeming quality.
Stayed 4 nights in Mar 2024

2/10 Terrible

Caleb

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude and I wasn’t even provided bedding for the fold out sofa.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s really difficult to find a hotel room to accommodate a family of 6. This place was perfect! The suite had 2 Queen beds and a pullout couch. The free breakfast had tons of options. It was all clean and new. It was the perfect stop for our family
Stayed 1 night in Mar 2024

10/10 Excellent

Jess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more parking spaces and the rooms could be swept a little better but was still very nice, spacious and kid friendly!
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
during spring break, they ran out of pillows and blankets
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Stayed 1 night in Mar 2024

10/10 Excellent

Misty

Travelled with family
Great place to stay. Will definitely visit again.
Stayed 1 night in Mar 2024

6/10 Okay

Julia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Didn't appear very clean or well maintained, location is good.
Stayed 1 night in Dec 2023

10/10 Excellent

Elisa

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!!! Great for kids and families traveling with pets!
Stayed 3 nights in Mar 2024

6/10 Okay

Mandy

Travelled with family
Liked: Staff & service, amenities
Friendly staff, hard beds, fun pool, good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Rose Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were helpful. The rooms were clean. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Thanks!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on Mar 15, 2024
Thanks!

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on Mar 15, 2024
We appreciate the feedback.

4/10 Poor

Daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Thanks for staying with us.

8/10 Good

Nikki

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovated room, good breakfast and very friendly staff. Only complaint, the usual shampoo n conditioner was not included which we needed.
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Thanks for the feedback.

2/10 Terrible

Rico

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash place for sure, looks good on pics but has roaches all in the rooms! “Nasty” WOULD NOT RECOMMEND!!!
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 7, 2024
Thank you for the feedback. We are addressing this issue. We look forward to providing a better experience next time you visit us.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Feb 2024
Response from Staff on Mar 14, 2024
Thanks!

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool and amazing breakfast.
Stayed 2 nights in Feb 2024
Response from Staff on Mar 14, 2024
See you again soon!

10/10 Excellent

luz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're very friendly and helpful for every need we had. The breakfast buffet was really good and had alot of options. The housekeeping did a great job cleaning our room and restocking the bathroom on the 3rd night of 5 night stay. would recommend and wouldn't mind staying here again.
Stayed 5 nights in Feb 2024
Response from Staff on Mar 14, 2024
Thanks for the kind words!

6/10 Okay

Ashley

Travelled with family and small children
Disliked: Property conditions & facilities
Pool area ceiling was a mess and it was extremely loud in there. Did not provide adequate bedding for pull out or pillows. Seemed kind of dirty and staff was not very friendly.
Stayed 1 night in Feb 2024
Response from Staff on Mar 15, 2024
Thanks for the response. These issues will be addressed immediately. We hope to see you again.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Everything was kept very clean including the parking area.
Stayed 3 nights in Feb 2024
Response from Staff on Mar 15, 2024
Thank you so much!

8/10 Good

Stephanie

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Mar 15, 2024
Thanks!

2/10 Terrible

Megan

Stayed 1 night in Feb 2024

2/10 Terrible

Joan

Travelled with family
Shady
My room was given to someone else. As in, a person got my room and was staying under my name. Checked in under my name. It was very shady. I questioned it all and the girl was irritated. I also tried to confirm and no one answered the phone for 3 hours.
Stayed 1 night in Feb 2024
Response from Staff on Mar 15, 2024
We apologize for this error. This issue has been resolved. We hope to see you again.