4/10 Poor
Tomara L
Travelled with family and small children, Travelled with pets
Sept 2, 2023
Disliked: Staff & service, amenities, property conditions & facilities
The staff was nice. I waited for half an hour to be checked in. she apologized for the wait even though we were bringing the Bell and knocking the door.She checked us in and she gave me the key and said your room is down by the corner. Outside smell of smoke.The room was clean it smells like cigarette like someone was smoking in the room in the bathroom there was a stick to open up the bathroom window I went back and I let her know that the room smell of cigarette and I have a child that have asthma. I went back and I explained to the lady and she said oh maybe it's because they were doing a barn fire last night, she asks if I wanted another one and it still smell like smoke and I gave her back the key and I said I am just asking back for my refund .she said she doesn't know where the girl put the paper , and she understand where I'm coming from pertaining to my child's health.she said they could do a transfer to me to refund me back my money. I need to talk to her boss pretending to my e-transfer. I called she said that the room was non-refundable within 5 minutes it was non-refundable of me getting there. I explained to her 5 minutes I did not stay in the room , I only take two steps in the room. All I'm asking her back for is my money.
Tomara L
Stayed 2 nights in Aug 2023