Chateau Kalpak Vineyards Tours and Activities

The hotel was generally pleasant. They need to look their wifi speeds which are inadequate for working remotely and also look into changing the carpets in the rooms. The staff at reception could also benefit from some customer service training , exchanging some pleasentaries at check in and check out is fairly standard hotel practice and not too much to ask of what advertises itself as a 5* hotel. Generally great lobby and reception area,gym was outstanding, and great location for tram stops etc.

Staff were great. All the ladies working in the kitchen and dining room area were amazingly nice and welcoming, especially Rasha and Betul. There are plenty of choices in the breakfast section. The location was fantastic, it was 2 minutes walk to Istiklal Cadesi, where you find numerous restaurants and shops. If you’re not a fan of crowds and busy locations, this hotel might not be suitable for you. Our window was right above a busy street with many bars and restaurants which would stay open until throughout the night and playing music. However, for us this was a plus since we enjoyed the vibe even when inside our room. The negative point was that during our 8 days stay, the room was never vaccumed although we would leave it for cleaning. Only the towels were changed and beds were made. The last day of our stay, the room was super dirty and needed a good cleaning, but we couldn’t imagine staying there for another night! It would be great if the hotel consider doing a deep cleaning for guests who stay more than 3-4 days.

The staff here was absolutely amazing! We were greeted by the sweetest female concierge. I'm so sorry I forgot her name. However, if for some reason she's not around, everyone was super pleasant, gave great recommendations and were always available for any questions we had. Rooms were very clean and pretty spacious. The bathroom was very nice. Breakfast in the morning had alot of options as well. Overall, we would definitely return!