Queen Room

Reviews of The Arts Hotel

3 out of 5
The Arts Hotel
155 Kent St, Charlottetown, PE

Reviews

8.4

Very good

Rating 10 - Excellent. 144 out of 290 reviews" "
Rating 8 - Good. 87 out of 290 reviews" "
Rating 6 - Okay. 32 out of 290 reviews" "
Rating 4 - Poor. 17 out of 290 reviews" "
Rating 2 - Terrible. 10 out of 290 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Online check in doesn’t work, so still had to go to the desk. Staff are helpful, but it adds an extra step that shouldn’t be reinsured if you offer o line checkin. It is very loud with bar downstairs- which is not mentioned that music is playing until very late hours. It is currently midnight and I can’t sleep because of the music and I have an early morning. Also, no mention of how it is a minimalist hotel. You can look and see there is no tv, phone or fridge, but it does not highlight that until you arrive if you didn’t notice in the listing. Overall I would never recommend this place- pay a couple extra dollars and stay anywhere else.
Stayed 1 night in May 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable.
Stayed 4 nights in May 2024
Response from Guest Services on May 26, 2024
Hi Joan!, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! We hope to see you again in the near future!

2/10 Terrible

Irene

Travelled with group
Disliked: Cleanliness, amenities
There were parties and loud music for the 2 nights from the next door Arcade. Loud music lasted from 11pm-2am. Unpleasant stay
Stayed 2 nights in May 2024
Response from Johanna Brua on May 22, 2024
Hello Irene, As I mentioned in person, we are having a very unfortunate situation with our neighbours, and we are working on it. I am so sorry that you had this experience staying with us. I hope you did enjoy the rest of your time on the island. Thank you.

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice concept hotel.
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Hi Marc, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We hope to see you again in the near future!

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking a pain during weekdays
Stayed 4 nights in Apr 2024
Response from Guest Services on May 10, 2024
Hi Jennifer, thank you for taking the time to leave us a review regarding your recent stay with us. I am sorry to hear that you found the parking situation to be a little tricky during the weekdays. We usually recommend for our guests to park in the Fitzroy Parkade during the weekdays, this option gives you the peace of mind that you will not receive a parking ticket or get towed. You pay the parkade when you leave. We hope you enjoyed your time on the island!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Guest Services on May 10, 2024
Hello Ryan, thank you for taking the time to leave us a 5 star review regarding your recent experience with us. We are ecstatic to hear that you loved our minimalist hotel! We hope to see you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimalist hotel in downtown. Great value
Stayed 3 nights in May 2024
Response from Guest Services on May 10, 2024
Hi Robert!, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel!. We hope you enjoyed your experience with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I have read reviews that have criticized the Hotel for some things that aren't in the room. For me personally that wasn't a problem. I was there to enjoy Charlottetown not watch TV. It is in a great location and only a 10 minute walk to the waterfront. I would definitely stay there again.
Stayed 6 nights in May 2024
Response from Guest Services on May 8, 2024
Hello David, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! Our minimalist hotel offers our guest a simpler way of traveling, which gives them the opportunity to explore our beautiful island on a budget! We are happy to hear that it suited your needs! We hope to see you again in the near future!

6/10 Okay

Adam

Economic stay.
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Hi Adam, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We hope you enjoyed your experience with us!.

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and a great location downtown for all types of trips
Stayed 5 nights in Apr 2024
Response from Guest Services on May 7, 2024
Hello Alexander, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice of accommodations! You are always a pleasure to host and we hope to see you again in the near future!

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Arts Hotel is a great and affordable value hotel. The amenities are few, but the lounge is pretty neat! It's a convenient location, as well. My one and only gripe is the end of the bed in the King suites is far too close to the wall and I always hit my shins. :(
Stayed 1 night in Apr 2024
Response from Hotel Management on May 7, 2024
Hi Charlene, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice of accommodations! Our minimalist hotel offers our guest a simpler way of traveling, which gives them the opportunity to explore our beautiful island on a budget! We are sorry to hear that you had issues regarding the layout of your room, we love to hear back from our guests to see how we can improve! We hope to see you again soon!

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from The Arts Hotel on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and great downtown location
Stayed 3 nights in Apr 2024
Response from The Arts Hotel on Apr 29, 2024
Hi Richard, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! Our minimalist hotel offers our guest a simpler way of traveling, which gives them the opportunity to explore our beautiful island on a budget! We hope to see you again in the near future!

10/10 Excellent

Faustina

Stayed 1 night in Feb 2024
Response from Guest Services on Apr 26, 2024
Hi Faustina, thank you for taking a moment to leave us a 5 star review regarding your recent stay with us! We hope to see you again!

10/10 Excellent

Gaétan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, cheaper because there is no TV, fridge and phone, I don't need these things. Live music downstair and restaurant. very useful friendly staff. Near everything I need.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 19, 2024
Hi Gaetan, thank you for taking the time to leave us a review regarding your recent stay with us at the Arts Hotel! We are delighted to hear that you loved our cleanliness standard, our friendly helpful staff and budget friendly pricing. We hope to see you again, merci :)

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Hi Darryl, thank you for leaving us a 5 star review regarding your recent stay with us. We are very happy to hear that you had a comfortable experience with us, we hope to host you again in the near future!

10/10 Excellent

kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. No tvs in the room thou other than that it’s amazing
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 13, 2024
Hello Kyle, thank you for taking a moment to leave us a 5 star review regarding your recent stay with us! We are delighted to hear that you loved our minimalist hotel, we hope to see you again!

8/10 Good

Donald

Stayed 1 night in Apr 2024
Response from The Arts Hotel on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't the hotels fault but location
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 13, 2024
Hi Sarah, thank you for your 5 star review regarding your recent stay with us! We hope to host you again in the near future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It isn't the hotels fault it the area
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 13, 2024
Hi Sarah, thank you for your 5 star review regarding your recent stay with us! We hope to host you again in the near future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The bar next door ponyboat
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thank you Sarah for your 5 out of 5 star review regarding your recent stay with us! We are happy to hear that you enjoyed the arcade next door, PonyBoat. We hope to host you again in the near future!

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, comfy and clean. Nice staff. But the club nearby was playing loud music until 2
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thank you for your review on our eccentric hotel Amanda! We hope to see you again

10/10 Excellent

Louis

Liked: Amenities, property conditions & facilities
Friendly and courteous, staff, basic hotel, but very clean nice design. Perfect for a few nights.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Hello Louis, thank you for taking the time to leave us a review regarding your recent stay with us. We are ecstatic to hear that you enjoyed our courteous friendly staff and the simplicity of our minimalistic hotel. We hope to host you again!

2/10 Terrible

Jennifer

Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 13, 2024
Hello Jennifer, thank you for your review on your recent stay with us at The Arts Hotel. I am sorry to hear that you were disappointed with some parts of your stay. Our minimalist hotel offers our guest a simpler way of traveling. Our rooms are smaller than the average hotel and we have less amenities, this is why we lowered our rates compared to the other hotels in the area. We understand that our minimalist hotel is not suited for every traveler. Our deepest apologies. We hope you enjoyed the rest of your time on our beautiful island!

8/10 Good

Emilee

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 24, 2024
Hi Emilee, thank you for taking the time to leave us a review regarding your recent stay, we are very happy to hear that you had a comfortable stay with us!

10/10 Excellent

Michel, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff, walking distance to waterfront and a lot of incredible dining spots and coffee shops.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 27, 2024
Hello Michel, we thank you very much for taking a moment to leave us a 5 out of 5 star review regarding your recent stay with us! We are ecstatic to hear that you enjoyed our amazing top of the line world class service and the awesome restaurants that are just footsteps away from the hotel. We hope to host you again in the near future!

10/10 Excellent

Paul, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are incredibly friendly and very helpful! My only complaint is the bathroom situation in the room is not ideal (loud doors for light sleepers, no privacy, and water gets everywhere). Our room also appeared to have previous water damage in the ceiling. However, it’s a fine room for the price point and very clean!
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Hello Paul, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! Our friendly staff is always here to assist you and give you our recommendations of things to do in the city! Thank you for your note regarding the washrooms, I will pass this along to management. We hope to see you again in the near future!

6/10 Okay

Haley

Liked: Staff & service
Staff was pleasant.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Hi Haley, thank you for taking the time to leave us a review regarding your recent stay with us! We are delighted to hear that you enjoyed the assistance of our friendly staff. We hope to host you again in the near future!

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a fan of the bathroom in the room as it doesn’t feel very private if you have someone staying with you, and when taking a shower no heat can stay in the bathroom so you get pretty cold. Other than that not a bad stay for the price, bed was comfy and quick sign in/out.
Stayed 1 night in Feb 2024
Response from Johanna on Feb 20, 2024
Hello Alex, Thank you for sharing your experience staying with us. I am sorry you were disappointed with some parts of your stay. We understand that the modern design of our minimalist hotel is not suited for every traveller. My deepest apologies. We hope you enjoyed the rest of your time on the island.

6/10 Okay

colleen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
A minimalist property. More like a glorified hostel. No nightly/daily room clean up. No TVs, no coffee makers. Staff requests don’t necessarily follow through. But beds are nice and sheets crisp. Great location.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Hi Colleen, thank you for taking a moment to leave us a review regarding your recent stay with us! We are delighted to hear that you love our amazing downtown location and our comfortable beds. We do offer room cleaning, it is upon request. My apologies that some of your request were not followed through, we have spoken with our staff regarding the importance of this issue.

6/10 Okay

Colter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk Lady was friendly and knowledgeable of the area check-in was smooth. Unless your looking for luxury for what I paid this was a very good choice. I would stay there again. Small rooms but clean
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Hi Colter, thank you so much for taking a moment to leave us a review regarding your recent stay with us! We are delighted to hear that you enjoyed our budget friendly accommodation. We are looking forward to seeing you in the near future!

8/10 Good

Anton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 6, 2024
Hi Anton, thank you for your review regarding your recent stay with us. We are delighted to hear that you had a comfortable and enjoyable experience with us! We hope to see you again

8/10 Good

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 24, 2024
Hi Josie, thank you for taking a moment to leave us a review regarding your recent stay with us! We are thrilled to hear that you enjoyed your experience and we hope to host you again in the near future!

6/10 Okay

Alisha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Smaller rooms with washroom and bed, good for just needing the basics. Drawer under bed was full of garbage, clearly not checked by cleaning staff!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
Hi Alisha, thank you for taking the time to leave us a review regarding your recent experience with us. I am terribly sorry to hear that you have found some garbage inside of the drawer. We clearly made a mistake and did not inspect the room cleaning properly. We take pride in our cleanliness here, we have informed the housekeeping team of your findings to ensure this does not happen again in the future. We have refunded you 15% of your stay to compensate for the inconvenience and error. We hope you enjoyed your time on the island.

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Winter Stay in Charlottetown
I was excited to try out a non chain hotel during our recent trip to Charlottetown. Maybe it was just that Hotels.com didnt list the hotel properly or I should have done more research but this hotel left a lot to be desired. It felt more like I was staying in a hostel or a university dorm than a hotel. Right down to the community lounge instead of having tvs in the rooms. The shower didnt have much water pressure and the bathrooms were not very private as the doors dont even go to the ceiling.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 9, 2024
Hi Leslie, thank you for your comments on your recent stay with us. The reason our rates are lower than most hotels in our area is because our rooms do not have all the usual amenities and they are also smaller. With that being said, we try our best to advertise our hotel as a minimalist hotel. Thank you for staying with us!

4/10 Poor

Donna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The music was so load that the front desk had to go in the elevator with us to talk. No parking and no TV in room. Water pressor in the shower was terrible. Will never stay there again.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 4, 2024
Hi Donna, thank you for your review on your recent stay with us at The Arts Hotel. I am sorry to hear that you were disappointed with some parts of your stay. Our minimalist hotel offers our guest a simpler way of traveling, which gives them the opportunity to explore our beautiful island. Our rooms are smaller than the average hotel and we have less amenities, this is why we lowered our rates compared to the other hotels in the area. We understand that our minimalist and eccentric hotel with live music is not suited for every traveler. My deepest apologies. We hope you enjoyed the rest of your time on the island.

10/10 Excellent

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The he front desk staff on check in Wes wonderful! Very helpful and pleasant.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 6, 2024
Thank you for your 5 out of 5 star review Rosalyn, we are delighted to hear that you found our front desk team to be pleasant and helpful. We hope to see you again in the near future!

10/10 Excellent

Caleb

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 16, 2024
Hi Caleb, thank you for taking a moment to leave us a 5 out of 5 star review regarding your recent stay with us! We are delighted to hear that you loved your experience, we hope to host you again in the near future!

10/10 Excellent

Leslie

Stayed 7 nights in Sep 2023
Response from Guest Services on Jan 16, 2024
Hello Leslie, thank you for taking the time to leave us a 5 out of 5 star review regarding your recent stay with us! We are delighted to hear that you loved your experience, we hope to host you again in the near future!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 5, 2024
Hi Drew, thank you for taking a moment to leave us a 5 out of 5 star review regarding your recent stay with us. We are delighted to hear that you enjoyed your stay with us. We hope to see you again in the near future!

10/10 Excellent

Alexander, Fredericton

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the modern clean and efficient rooms. Didn't notice the lack of TV at all, especially at that price.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 5, 2024
Hi Alexander, thank you for taking the time to leave us a 5 out of 5 star review regarding your recent experience with us. We are ecstatic to hear that you loved our minimalist concept and that you did not miss having a TV.

6/10 Okay

Mike

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 24, 2023
Thank you for leaving us a review, we hope to host you again Mike!

10/10 Excellent

David

Business traveller
Liked: Property conditions & facilities
Reasonable price
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 19, 2023
Hi David, thank you for taking the time to leave us a 5 out of 5 star review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! We hope to see you again in the near future.

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 19, 2023
Hi Eric, thank you for taking a moment to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! We hope to see you again in the near future.

8/10 Good

Charles

Stayed 1 night in Nov 2023
Response from Guest Services on Nov 19, 2023
Hi Charles, thank you for taking a moment to leave us a review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! We hope to see you again in the near future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Hi Nathan, thank you for taking the time to leave us a 5 out of 5 star review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! We hope to see you again in the near future!

10/10 Excellent

Antonio, Newmarket

Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 19, 2023
Hi Antonio, thank you for taking the time to leave us a 5 out of 5 star review regarding your recent stay with us at The Arts Hotel! We are delighted to hear that you enjoyed your choice in accommodations! We hope to see you again in the near future.

8/10 Good

Olivier

Travelled with partner
Liked: Cleanliness, staff & service
The café at the lobby was not open in the early morning
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 26, 2023
Hi Olivier, thank you for taking a moment to leave us a review regarding your recent stay with us. Sadly, the Café is only open for breakfast on Saturday and Sunday's since we are now in our low season of tourism. We apologize for the inconvenience, we hope you enjoyed your stay with us in our minimalist hotel!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Bare bones hotel (no in room tv or fridge) but for two nights it was a good place to lay my head.
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 25, 2023
Hello Ryan, thank you for taking a moment to leave us review regarding your recent stay with us in our minimalist hotel! We are ecstatic to hear that our hotel was a good choice in accommodation during your time in Charlottetown. We hope to host you again in the near future!

10/10 Excellent

Michel, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredibly friendly staff, clean and cozy rooms, and comfortable beds. There's nothing more that I can ask for in a hotel.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 25, 2023
Hi Michel, thank you for taking a moment to leave us a 5 out of 5 star review regarding your recent stay with us! We are happy to hear that you had a comfortable stay and that you enjoyed the concept of our minimalist hotel. We hope to host you again in the near future.