Premier Room, 1 King Bed, City View - Second Floor
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Reviews of Prince Inn

3.5 out of 5
Prince Inn
241 prince st, Charlottetown, PE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 172 out of 222 reviews" "
Rating 8 - Good. 41 out of 222 reviews" "
Rating 6 - Okay. 6 out of 222 reviews" "
Rating 4 - Poor. 2 out of 222 reviews" "
Rating 2 - Terrible. 1 out of 222 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should RE- hab their front entry door- because upon entering it looked terrible, but one inside it was a very pretty inn decor and all, lots of beautiful antiques and very clean. Staff very pleasant.
Stayed 1 night in May 2024

10/10 Excellent

Mao, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place is a Victoria style building, outside looks really old but the room was super clean and comfortable. The location is easy access to Charlottetown. There are many good restaurants near by. The staff was friendly and nice.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities
Cindy & her colleague greeted us warmly as we arrived. She gave us an explanation about the door codes. She made suggestions about where to go & restaurants to dine at. There's been a lot of money spent & work completed at this property. It is immaculately clean and it has been decorated beautifully but quite ornate. We stayed in the William room with an amazing king bed. All the rooms are bamed after Royal Princes. The continental breakfast was well laid out & Cindy offered to cook us some freshly scrambled eggs which we had. This location is ideal to all kinds of different restaurants and the historic downtown area of Charlottetown! You'll be glad you stayed here & we will again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard, Kensington

Stayed 2 nights in Apr 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful historical place to stay. Cindi the receptionist was simply wonderful . We shall return..
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The furnishings are ornate but also comfortable. Cindy ( the property mgr) is so lovely and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

shailer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quaint rooms awaited our arrival. The lady on the desk was so polite and helpful. The parking behind the property is free. Its a very short walk to restaurants, cafes and the confederation centre.
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! Very clean beautiful Boutique Hotel! Could of had softer pillows is all I would say!
Stayed 2 nights in Oct 2023

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
My room was elegant and comfortable, breakfast was amazing, and the proprietor was so friendly and helpful. Everything was great.
Stayed 6 nights in Oct 2023

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beware !!! When checking in they suddenly said they don't take credit cards, only debit. Nowhere does it say that on their website and on Expedia it says visa/Mastercard. They took our credit card to hold the booking. When I complained to Expedia upon checking out they said there was nothing they could do and that the inn was denying saying they only take debit and the inn replied that they do accept credit cards but my husband said he didn't mind using his debit when asked. This was not what happened at check in. My husband, who did not want to make a scene, explained he wanted to use his credit card because this was travel but the person checking him in, Cindy, held her ground and said they only take debit cards. He gave her his debit card. Expedia said there was nothing they could do because now we were checked out, I called back the inn and spoke to Cindy to say she should write it on the website and that I felt she lied to Expedia about the check in. She said they prefer clients to pay with debit, so I said 'so unless we make a scene you pretend you only take debit ?' She kept saying we prefer debit. The inn is beautiful but the deceit of the front desk .... we will not be returning nor recommending it. Imagine what embarrassment it would have been if he had to say he didn't have the cash ? What if this was someone couldn't pay cash ? Would a scene have to be made before she caved and let you use a credit card ? People show decorum and they get treated like this.
Stayed 3 nights in Oct 2023
Response from Cindy on Oct 15, 2023
Dear Kimberly,We sincerely apologize for the inconvenience you experienced during your recent stay. We deeply regret that there was a misunderstanding regarding our payment policy, and we understand how frustrating this must have been for you.We appreciate your feedback and will take immediate steps to ensure that our payment policies are clearly communicated on all platforms. This oversight is not reflective of our usual standards, and we are committed to rectifying it.We value your patronage and would welcome the opportunity to make it right. If you decide to give us another chance in the future, please do not hesitate to reach out to us directly, and we will ensure a seamless experience.Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.Warm regards,Prince Inn

10/10 Excellent

Fran

Travelled with partner
Cindy was marvellous at making guests feel welcome and giving advice on planning your day. She let my husband have breakfast even when he was 1/2 hr after closing time.
Stayed 3 nights in Sep 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prince Inn is a gem! We stayed at the hotel for 4 nights (Sep-Oct 2023). The building itself has the heritage looking, and the decoration inside makes it cozy. The Inn is in walking distance to the shore, and restaurants. The room we stayed was clean and spacious. The manager Cindy was helpful and courteous. The continental breakfast was provided, it included homemade pastry and hot egg dish, both by Cindy. I would definitely stay there if I go Charlottetown again.
Stayed 4 nights in Sep 2023
Response from Cindy on Oct 11, 2023
Thank you so much for your kind review. It is an honor to have a guest like you, and we are delighted to welcome you back in the future!

10/10 Excellent

jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host was super friendly and room was extremely clean. We love our stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and the hostess, Cindy could not have been more hospitable. We loved it.
Stayed 2 nights in Oct 2023
Response from Cindy on Oct 4, 2023
Thank you so much for your great review.We are always looking forward to welcoming you back in the future

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything Charlottetown has to offer. Breakfast was excellent. Amenities great.
Stayed 1 night in Sep 2023
Response from Cindy on Oct 4, 2023
Thank you so much for your comment! We look forward to welcoming you back in the future

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. We could walk to restaurants and downtown and the water. Cindy is so kind; always made sure we had what we needed and gave us information about the area.
Stayed 3 nights in Sep 2023

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and good value.
Stayed 1 night in Aug 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing decor
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Aug 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Aug 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent place to stay. The staff is amazing. So very friendly. We will be back for sure. The room was large and clean and very tastefully decorated
Stayed 1 night in Aug 2023

10/10 Excellent

Tim Reed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to the downtown core. Recently renovated and nice job. Definitely recommend considering the cost of accommodation in Charlottetown.
Stayed 1 night in Jul 2023

10/10 Excellent

Gail

Stayed 1 night in Aug 2023

10/10 Excellent

Eric Ian

Stayed 3 nights in Aug 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor and upgrades to this property were amazing. Breakfasts were really good. Hostess was great. Will stay here again when in Charlottetown.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We highly recommend The Prince Inn
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Prince Inn was an excellent b and b with wonderful hosts. This was well located for a 3 day stay on PEI. An excellent breakfast as well!
Response from Cindy on Jul 20, 2023
Thank you so much ! Welcome to back in the future!

10/10 Excellent

Sandra, Mount Pearl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property, close to the boardwalk, shops and cultural centres. Cindy was a perfect host and so knowledgeable in places to see and things to do. The breakfast included a large variety of options.
Stayed 2 nights in Jul 2023
Response from Cindy on Jul 18, 2023
Thank you so much for your kind comment. We are so glad to hear that you enjoyed your stay with us in the Prince Inn. We are welcome you come back anytime in the future!Best regards Prince Inn team

10/10 Excellent

Barb

Stayed 1 night in Jul 2023

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Prince Inn is an excellent place to stay in PEI, Charlottetown! Cindy is the warmest girl who provided 5 star plus services, totally exceeded my expectation! That reminds me the old good days … Breakfast is so delicious match 5 star hotel continental… Overall highly recommended!
Stayed 1 night in Jul 2023
Response from Cindy on Jul 16, 2023
Thank you so much for your great review Wendy!You praised us up. You give us confidence, strength, courage.We will keep on working hard to make here better and better under your encouragement.Your warm words swept away all our fatigue.Much appreciated! And welcome you back anytime in the future!Best regards Prince Inn

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast and friendly/helpful host.
Stayed 1 night in Jul 2023
Response from Cindy on Jul 7, 2023
Thank you so much We are looking forward to welcoming you back anytime in the future!Have a wonderful summer!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Charming!
Stayed 1 night in Jun 2023
Response from Cindy on Jul 5, 2023
Thank you so much!

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great The service was perfect I would definitely go back there again
Stayed 2 nights in Jun 2023
Response from Cindy on Jul 5, 2023
Thank you so much We are looking forward to welcoming you back anytime in the future!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was novel to spend time in a heritage home.
Stayed 2 nights in Jun 2023
Response from Cindy on Jun 22, 2023
Thank you so much

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The decor was much to my liking and the host was very nice
Stayed 1 night in Jun 2023
Response from Cindy on Jul 5, 2023
Thank you so much

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 2 nights in Jun 2023
Response from Cindy on Jun 8, 2023
Thank you so much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Cindy on Jun 3, 2023
Thank you , if possible please give us some details about what can we improve in advance.

10/10 Excellent

Daniel, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, unique, well-kept and clean inn with friendly, courteous and helpful staff. Great walkable location. Would stay here again.
Stayed 3 nights in May 2023
Response from Cindy on Jun 2, 2023
Thank you so much! We are looking forward to welcoming you back anytime in the future.

10/10 Excellent

Brahm

Liked: Cleanliness, staff & service, property conditions & facilities
Our host Cindy was warm and inviting, and gave us several dining and activity recommendations for the area. Breakfast was nice. It was a convenient downtown location and I would stay here again if ever visiting Charlottetown.
Stayed 2 nights in May 2023
Response from Cindy on May 30, 2023
Thank you so much We are welcome to come back in the future.

10/10 Excellent

Imran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent management
Stayed 3 nights in May 2023
Response from Cindy on Jul 5, 2023
Thank you so much

10/10 Excellent

ashley yu

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. High recommending. The building is a history building as well.
Stayed 1 night in May 2023
Response from Cindy on Jul 16, 2023
Thank you so much for your great review!Enjoy the rest of your summer! We will see you back with us again!Best regards Prince Inn

8/10 Good

Bik Sai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Gordon, Bedford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very exclusive feeling
Stayed 1 night in May 2023
Response from Cindy on May 5, 2023
Thank you so much We are looking forward to seeing you coming back in the future!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
We came to celebrate our 25th anniversary. The hotel was very clean and our host was very friendly and provided excellent suggestions about what to see while we were in PEI. We arrived late, and Cindy was accommodating, providing us with easy self-check-in instructions. The room was exactly as described. The bed was comfortable and the option of satellite TV in our room was an added bonus. We found the location to be close to all the things we wanted to see. It was a perfect place to stay to celebrate our anniversary!
Stayed 4 nights in Apr 2023
Response from Cindy on May 4, 2023
Thank you so much for your time to write this great review for us. That’s my pleasure. Welcome back to our hotel anytime in the future.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Prince Inn is a beautiful B&B! The room we got was gorgeous and a nice change from a regular hotel room. The staff were very welcoming and always ready to help
Stayed 1 night in May 2023
Response from Cindy on May 4, 2023
Thank you so much Welcome back to our B&B anytime in the future.

10/10 Excellent

Christopher, Calgary

Stayed 5 nights in Mar 2023

10/10 Excellent

Kahle

Stayed 1 night in Mar 2023
Response from Cindy on May 4, 2023
Thank you