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The shower door was not properly installed- one door could not be moved. The shower drain grate was loose and askew. There was mold on the bathroom caulk. There were no drawers to store clothes-just an empty cabinet. The restaurant was poor with limited food options.
Georgette
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 27, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope we may welcome you back with adjustments made from your comments.
10/10 Excellent
David
May 20, 2024
Liked: Cleanliness, staff & service
Loved it
David
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on May 21, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
Loved the decor - an eclectic variety of artwork and furnishings that made the space unique. Close to lots of great things in downtown Charlottesville.
Dawn
Stayed 1 night in May 2024
Response from Guest Services Manager on May 14, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
The shower was very small and hard to regulate the temperature in the room using the thermostat. Couldn’t seem to get it just right. Either was too hot or too cold. Didn’t see any instructions on to contact the front desk if needed. There was no microwave in my room. Size of the room was very nice and the staff was friendly.
Dante
Stayed 2 nights in May 2024
Response from Guest Services Manager on May 14, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
10/10 Excellent
Judson
Apr 30, 2024
Judson
Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 21, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Kerry
Apr 26, 2024
Kerry
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 17, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
Service was horrible. Tried to call the front desk for towels , 4 times no answer. The two restaurants on site the staff was awful. Roof top served a drink with mold on the garnish. Not impressed.
Melissa
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 26, 2024
Thank you very much for sharing feedback from your recent stay with us. I am terribly sorry to hear of your experiences with us at Graduate Charlottesville. Your comments have been shared with our Food & Beverage team and leadership, and will be addressed.
6/10 Okay
Lola
Apr 21, 2024
Disliked: Amenities
A bit outdated. Gym had a terrible odor. Good location.
Lola
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay!
10/10 Excellent
Rafael, Wilmington
Apr 20, 2024
Liked: Cleanliness
Rafael
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
I give this hotel 5 stars for its location. The hotel is obviously well used and busy all the time. Broken tiles in our bathroom. No recycle bin in our room for cans and paper? The rooftop bar was completely understaffed - 1 person for the whole area to take food and drink orders? Front desk served the purpose and nothing more.
Joni
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
Response from Guest Services Manager on Apr 15, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Jane
Apr 11, 2024
Jane
Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 4, 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
6/10 Okay
Timothy
Travelled with family
Apr 5, 2024
Disliked: Amenities
Location is very convenient to UVA. Near a lot of college restaurants. Walkable, safe area.
Accommodations were average - not bad, not great. No room service. Lobby cafe was very limited. Short staffed at desk, cafe and valet. Was at risk of missing my flight because valet was nowhere to be found for half an hour.
Timothy
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 6, 2024
Thank you very much for sharing feedback from your recent stay with us. Your comments are being addressed by the valet company to ensure this matter does not persist for future guests.Thank you again and we hope we may welcome you back in the future.
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
10/10 Excellent
Jill
Mar 31, 2024
Jill
Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Thank you for your response and we're glad to see you enjoyed your stay. Please let us know if you have any questions and we look forward to welcoming you back during your next visit to Charlottesville.
Nice room. Didn’t have hair dryer in room. I called for one and order was put in but it didn’t come by the time I checked out. Lighting in room wasn’t very bright. Self parking was confusing. I got charged twice.
Cary
Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Thank you for the survey Cary and apologies about the confusion surrounding the hair dryer. We will bring this back to our housekeeping team to ensure it is rectified for the next guest. Please let us know if there is anything else we can do to assist.
8/10 Good
Jeremy
Mar 26, 2024
Liked: Property conditions & facilities
Good location.
Jeremy
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Mar 27, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
10/10 Excellent
Scott
Mar 26, 2024
Scott
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 15, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
We're so happy to hear you enjoyed your stay with us and look forward to you returning in the future. Please don't hesitate to reach out if we can be of any further assistance and have a lovely week.
We're so happy to hear you enjoyed your stay with us and look forward to you returning in the future. Please don't hesitate to reach out if we can be of any further assistance and have a lovely week.
Nice hotel. Good upgrades in an older building. But walls are thin so couldn’t sleep well.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 19, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope we may welcome you back in the future.
2/10 Terrible
Chelsea
Feb 18, 2024
Chelsea
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 20, 2024
Thank you very much for taking the time to share your feedback from your recent stay with us. Please feel free to reach out and let us know about your stay.
Very nice accommodation for me and my adult daughter. Two queen beds was a plus!
Jill
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 19, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope we may welcome you back soon!
10/10 Excellent
Katherine
Feb 17, 2024
Katherine
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 18, 2024
Thank you very much for taking the time to share feedback from your recent stay at Graduate Charlottesville! We hope to welcome you back soon!
8/10 Good
Beth Anne
Feb 15, 2024
Liked: Cleanliness, staff & service
Beth Anne
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 22, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!
10/10 Excellent
Taylor
Feb 15, 2024
Taylor
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 17, 2024
Thank you so much for sharing your feedback from your recent stay with us! We hope to welcome you back soon!
8/10 Good
Verified traveller
Travelled with group
Feb 12, 2024
Liked: Cleanliness, staff & service, room comfort
Location.
Location. Location. Location. If you are doing anything on Grounds, you can walk very easily. There is a trolley stop nearby for a quick ride downtown as well (or an easy one mile walk). Bar patio is nice when weather cooperates. Rooms are fine (bed very comfortable); bathrooms can definitely use updating. Gym is basically a large closet (very small). You can valet car or self-park with in and out privileges.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Max on Feb 13, 2024
Good Morning,We're happy to hear that your recent stay with us was enjoyable. I do apologize for the inconvenience surrounding the bathrooms and we are definitely looking for ways to improve on our guest experience. Please don't hesitate to reach out if we can be of any further assistance.