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Reviews of Residence Inn Marriott Concord

3 out of 5
Residence Inn Marriott Concord
7601 Scott Padgett Parkway, Concord, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 758 reviews" "
Rating 8 - Good. 184 out of 758 reviews" "
Rating 6 - Okay. 51 out of 758 reviews" "
Rating 4 - Poor. 28 out of 758 reviews" "
Rating 2 - Terrible. 27 out of 758 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Michael Timothy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was great
Stayed 2 nights in May 2024
Response from Jay on May 8, 2024
Thank you for your great rating, Michael Timothy. Please come and see us again soon.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. hotel was very clean.
Stayed 2 nights in Apr 2024
Response from Jay on Apr 9, 2024
Fantastic rating and feedback. Thank you so much.

10/10 Excellent

Jeanette

Liked: Property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from Jay on Apr 9, 2024
Great rating, Jeanette. Please come back and see us again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, the place was perfect for what we were looking for. Nice pool, nice view, and a basketball court. Clean, great condition. Perfect for our stay! Kitchen and enough space for 6 people to sleep. Made our plans turn out great! My niece's sweet 16 was a success! All smiles!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2024
Response from Jay on Apr 2, 2024
Excellent rating and feedback! We are thrilled that you enjoyed your time with us.

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Hotel was ok. Indoor pool is not heated. Booked this hotel primarily for the indoor pool. No hot tub. Noisy guests. Property is old/worn. Needs to be cleaned better. Saw a gentleman cleaning the entry way earlier in the day, later when we went by it didn’t look like he had cleaned anything.
Stayed 4 nights in Mar 2024
Response from Jay on Apr 2, 2024
Thank you for taking the time to inform us about your experience. I am so sorry that our property was not up to your expectations. Please know that we will work tirelessly to improve our product for all of our guests.

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on Mar 26, 2024
Thank you for your kind rating, Gail. Please come and see us again.

10/10 Excellent

Rosio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good area. enterance was hard to find but got there on time.
Stayed 2 nights in Mar 2024
Response from Jay on Mar 19, 2024
Thank you so much for the amazing review!

10/10 Excellent

Dana

Stayed 1 night in Mar 2024
Response from Jay on Apr 9, 2024
Excellent rating, Dana. Thank you!

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and property amenities. Felt like we were in our own apartment!
Stayed 2 nights in Mar 2024
Response from Jay on Mar 11, 2024
Great review, heather!!

6/10 Okay

Angela, Selma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds have springs sticking out of them and very uncomfortable.
Stayed 1 night in Mar 2024
Response from Jay on Mar 6, 2024
I am so sorry that the quality of our bed did not allow for you to get a proper night's rest. I know how frustrating that can be. I have informed the appropriate leadership of the issue for their review immediately. Please know that this is not the norm for our property.

10/10 Excellent

Keosha

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Love the spacious rooms
Stayed 1 night in Mar 2024
Response from Jay on Mar 5, 2024
Thank you for the great rating and feedback. Come and visit us again soon.

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is filthy and it has paper thin walls making for an extremely irritating hotel experience.
Stayed 16 nights in Feb 2024
Response from Jay on Feb 29, 2024
Thank you for taking the time to inform us about your recent stay. Words cannot express how sorry we are for what you encountered. I will share your feedback with the housekeeping leadership team as having a clean room is priority. Please know that what you experienced is not the norm for our property and we will make sure that this issue is rectified immediately.

10/10 Excellent

Haley

Stayed 2 nights in Jan 2024
Response from Jay on Jan 23, 2024
Great rating! Thank you.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jay on Jan 12, 2024
Thank you for the great rating, Kelly.

10/10 Excellent

Tiena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this location and everything is good. I did notice smoke smell on the first floor by an exit door which was very strong in the hallways
Stayed 1 night in Dec 2023
Response from Jay on Jan 31, 2024
Thank you for your valuable feedback and your loyalty. I apologize for the smoke smell as I know that can be frustrating.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jay on Jan 31, 2024
Thank you for your feedback. Please come back and see us again soon.

8/10 Good

William

Liked: Cleanliness, staff & service
.
Response from Jay on Feb 15, 2024
Thank you for your rating. Come back and see us again.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Jay on Dec 15, 2023
Thank you for your excellent rating, Robert.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Large, comfortable room. Gym is small. Pretty good breakfast buffet.
Stayed 2 nights in Dec 2023
Response from Jay on Dec 11, 2023
Thank you for your great feedback and rating, John.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the airport. Big comfortable room.
Stayed 1 night in Dec 2023
Response from Jay on Dec 6, 2023
Thank you for your excellent rating and feedback.

10/10 Excellent

jaquetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean
Stayed 2 nights in Nov 2023
Response from Jay on Nov 28, 2023
Thank you for your amazing feedback and rating.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the new larger tv in the bedroom. Major improvement
Stayed 2 nights in Nov 2023
Response from Jay on Nov 28, 2023
Fantastic feedback! Thank you. Please come and see us again soon.

10/10 Excellent

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 3 nights in Nov 2023
Response from Jay on Nov 28, 2023
Thank you for your excellent rating and feedback!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Jay on Nov 27, 2023
I am so sorry to hear that we did not meet your expectations. We will address what occurred so that it is an isolated issue. Please know that this is not the norm for our property. I sincerely hope that you will consider us the next time your travels bring you back to the area.

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The room was immaculately clean and the experience was wel worth it
Stayed 1 night in Nov 2023
Response from Jay on Nov 17, 2023
Thank you for your amazing review and rating, Mike. Please come and see us again soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the most comfortable bed.
Stayed 1 night in Nov 2023
Response from Jay on Nov 10, 2023
Thank you for your excellent rating and feedback. Please come visit us again soon.

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Absolutely the best stay for our family! Very clean with a friendly, welcoming atmosphere. Plan on coming back for sure!
Stayed 2 nights in Nov 2023
Response from Michael on Nov 9, 2023
Thank you for choosing Residence Inn! We look forward to welcoming you back soon.

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Jay on Nov 7, 2023
Thank you for your great rating, Constance. Come back and see us again soon.

4/10 Poor

Marvin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was close to the track
Stayed 5 nights in Oct 2023
Response from Jay Brown on Nov 6, 2023
Thank you for your feedback. I apologize that we did not provide you with the experience that you expected. I will provide your comments to our leaders in order for us identify what we missed so that we can improve immediately.

8/10 Good

Margaret

Stayed 2 nights in Oct 2023
Response from Jay Brown on Oct 30, 2023
Thank you for your great rating.

6/10 Okay

Barbara

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jay Brown on Oct 30, 2023
Thank you for your kind rating. We hope you come back and see us again.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Michael on Oct 28, 2023
Thank you for choosing Residence Inn Concord!

8/10 Good

J.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michael on Oct 26, 2023
Thank you for choosing Residence Inn Concord.

4/10 Poor

Stanley, Monroe

Stayed 4 nights in Oct 2023
Response from Jay on Nov 13, 2023
Thank you for taking the time to inform us about your stay. I apologize that your experience was not up to your standards. Please know that we will learn from this so that this does not occur again in the future. I sincerely hope that you visit us again the next time your travels bring you back to the area.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay when in Concord. The staff are amazing and so friendly. We would recommend this place hands down. Thank you for making our stay an incredible one!
Stayed 6 nights in Oct 2023
Response from Michael on Oct 23, 2023
Thank you for choosing Residence Inn Concord!

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and well maintained! My family and I stayed for 2 nights/3 days to attend a wedding in Concord, and this location was absolutely perfect. Close to the CLT airport, the wedding venue and many dining/shopping options! The hotel was clean, the HOT complimentary breakfast was just right and the amenities kept our family entertained.
Stayed 2 nights in Oct 2023
Response from Jay Brown on Oct 18, 2023
Thank you for your amazing feedback and rating!! Please come and see us again soon.

10/10 Excellent

Tiena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always pleasant staying at the Residence Inn.. the staff from check in to check out was nice! I always stay at residence inn, it’s my number 1 place.
Stayed 1 night in Oct 2023
Response from Michael on Oct 26, 2023
Thank you for the wonderful feedback!

8/10 Good

kandi

Travelled with family
Liked: Property conditions & facilities
My sister and I arrived at 3:30 and our room was not ready and that was fine but the guy at the front desk was not very friendly. Someone had left trash out of the side door and it was still there the next morning, which was nasty. The sausage at breakfast was horrible. And the tv in our room kept skipping so made watching a show very irritating. Other than that we enjoyed our room. But for the cost of motel, we were expecting it to be outstanding.
Stayed 1 night in Oct 2023
Response from Michael on Oct 10, 2023
Thank you for providing feedback on your recent visit. I am sorry that we did not meet your expectations when it comes to breakfast. We will use this information in an effort to provide better options for our guest in the future.

8/10 Good

Alisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable stay.
Stayed 1 night in Sep 2023
Response from Jay Brown on Sep 25, 2023
Thank you for your kind feedback about our property. Please come back and see us again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Stayed 5 nights in Sep 2023
Response from Jay Brown on Sep 25, 2023
Excellent feedback and rating! Thank you.

10/10 Excellent

Cliff

Stayed 2 nights in Sep 2023
Response from Jay Brown on Sep 19, 2023
Excellent rating, Cliff. Thank you so much.

6/10 Okay

John

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room stunk. Like old wet towels.
Stayed 2 nights in Sep 2023
Response from Jay Brown on Sep 13, 2023
Thank you for informing us about your stay. I am so sorry for what you encountered regarding the room aroma. Having a nice clean room that welcomes you to the hotel is paramount. Please know that this is not the norm and we will get this corrected.

10/10 Excellent

Shelton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in Concord
extremely easy check in and check out, great staff
Stayed 2 nights in Sep 2023
Response from Jay Brown on Sep 11, 2023
Thank you for your amazing rating and feedback, Shelton.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jay Brown on Sep 11, 2023
Excellent rating, Ronald. Thank you.

4/10 Poor

Charlie

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not a good place.
Uncomfortable office chair. Water always running in toilet tank. Lights are very dim. Toilet door is heavy to open and close. Not enough towel handles to hang towels. Breakfast is bad.
Stayed 8 nights in Aug 2023
Response from Jay Brown on Sep 6, 2023
Thank you for informing us about your stay. I am so sorry for what you encountered. I have shared your comments with our team so that we can get these issues resolved immediately. Please know that this is not the norm for our property, and I hope that you will consider us again in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Michael on Aug 29, 2023
Thank you for the great review!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and hotel
Stayed 1 night in Aug 2023
Response from Jay Brown on Aug 10, 2023
Thank you for your excellent feedback and rating!

10/10 Excellent

Miosha

Stayed 1 night in Aug 2023
Response from Jay Brown on Aug 15, 2023
Thank you for your excellent rating!

10/10 Excellent

Lytisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 2 nights in Aug 2023
Response from Jay Brown on Aug 9, 2023
Thank you for your excellent rating! Please come back and see us again soon.