Exterior

Reviews of Hampton Inn Charlotte-Uptown

2.5 out of 5
Hampton Inn Charlotte-Uptown
530 E Martin Luther King Jr. Blvd, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 1004 reviews" "
Rating 8 - Good. 228 out of 1004 reviews" "
Rating 6 - Okay. 113 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance to spectrum center
Stayed 1 night in May 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the location and property were ok- the front desk staff were very kind and friendly. The parking deck attached to the hotel was a little confusing to navigate for check-in (pull up to the doors first and pay attention to which hotel you booked with) but the complimentary parking within the city was great. Our main complaint was that the hotel needs much better soundproofing- a problem I've not had with other companies. You could hear everything happening in the town below despite being on the 10th floor, and the walls between rooms felt paper thin. We could hear our neighbors talking literally all night; could hear anytime they moved and we heard every time their alarms went off at 5am through the walls. It wasn't a bad hotel, but next time we book with Hilton brand hotels, we'll bring ear plugs.
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Jessica, your constructive feedback is appreciated. We're delighted you appreciated our exceptional colleagues at the front desk, and found our location and complimentary parking beneficial. However, we regret hearing of your sound-related concerns. While our recent renovations aimed to improve overall comfort, we realize that soundproofing remains an important aspect. We take your comments into serious consideration for potential enhancements. We welcome the opportunity to provide you an improved stay on your next visit.

6/10 Okay

Jere

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Parking was great due to the fact is was on the same level as our room.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Jere, thank you for sharing your feedback. We're glad the available parking for your room level enhanced the convenience of your stay. Please consider returning soon to enjoy our newly renovated hotel and rooms.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Clean and friendly staff! Just stayed for 1 night and it was great!
Stayed 1 night in May 2024
Response from Customer Service on May 4, 2024
Mike, it's uplifting to know you had such an enjoyable stay at Hampton Inn Charlotte-Uptown. We appreciate your words about our pristine environment and engaging team members. Our recent renovations were made with guests like you in mind, and we're thrilled you enjoyed them. We eagerly look forward to your next stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thanks for the perfect rating, Jennifer! We can't wait to see you again soon for another amazing experience at Hampton Inn Charlotte-Uptown. Have a great day!

10/10 Excellent

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Walking distance to restaurants and the convention center
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Kimberly, thank you for choosing the Hampton Inn Charlotte-Uptown. We're delighted to hear you appreciated our remarkable team members and found our location convenient for all your dining and event needs. We are equally pleased that you've had the chance to enjoy our newly renovated spaces. We look forward to welcoming you back on your next trip to Charlotte!

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for this lovely rating, Ivy!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hampton Inn Charlotte-Uptown. We'd like to share an even better experience with you soon.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Customer Service on May 7, 2024
Thank you for the perfect rating, David!We are very pleased to hear that you had a wonderful stay at Hampton Inn Charlotte-Uptown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Janice, it's wonderful to know you had a 5-star experience at Hampton Inn Charlotte-Uptown. We're thrilled you enjoyed the results of our recent renovations. Our team members are committed to delivering a memorable stay and we'd be overjoyed to welcome you back soon.

10/10 Excellent

Lugean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and parking.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Lugean, it's outstanding to learn that you found the location of Hampton Inn Charlotte-Uptown to meet your needs. We're also joyed that you appreciated the convenience of our parking. Our hotel has undergone recent renovations with the aim of improving our guest experience, and we're glad you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Jade, McLean

Travelled with family
Liked: Cleanliness, staff & service
Great location walkable to spectrum centre and NASCAR hall of fame. Room was fine.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jade, it's wonderful to read that you found Hampton Inn Charlotte-Uptown's location to your liking, with easy access to nearby attractions. We're also delighted to hear that you found our rooms satisfactory. We're sure you'll love our newly renovated spaces even more, which further enhance the comfort and convenience that our valued guests love. We hope to welcome you back soon.

6/10 Okay

Alexus

Travelled with partner
Liked: Staff & service, amenities
For the amount I paid for 1 night, parking accommodations and the room could have been a little better (updated) but overall an okay stay!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Alexus, we appreciate your candid feedback. We regret that your stay did not fully meet your expectations. Please know that your concerns about parking and room upgrading have been addressed as part of our ongoing commitment to refining our facilities. We believe you'll appreciate the changes next time you stay with us. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Vicky

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Vicky, that's wonderful to hear you enjoyed your stay at Hampton Inn Charlotte-Uptown. We're thrilled our refurbished hotel and rooms added to your experience. The pleasure of welcoming you back in the future would be all ours.

10/10 Excellent

Natalya

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly and helpful staff. Breakfast is great, location is excellent.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Natalya, we're thrilled that Hampton Inn Charlotte-Uptown delivered a delightful experience. It's wonderful to know you appreciated our supportive team members, enjoyable breakfast, and superb location. We're pleased you enjoyed our newly renovated hotel and rooms. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Christal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Christal, it's delightful to hear that your recent stay at Hampton Inn Charlotte-Uptown was enjoyable. It's evident that the updates to our hotel and rooms contributed in making your stay more pleasant. Thank you for sharing your high rating. We're eagerly looking forward to your future visit.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for the great rating, Erica!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Charlotte-Uptown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was clean and welcoming.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Megan, it's great to hear that you found our team members at Hampton Inn Charlotte-Uptown to be friendly and helpful, and that you enjoyed the cleanliness and welcoming atmosphere of your room. We're thrilled that you were able to experience and enjoy our newly renovated spaces. We look forward to seeing you again soon.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great to stay at & go to a concert nearby!
Stayed 1 night in Mar 2024
Response from Roderick H on Mar 27, 2024
I'm glad to hear that you had a great experience here at the hotel! It sounds like you had a wonderful time at the concert. If you have any more details or stories you'd like to share about your experience, feel free to do so!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel in an amazing location. There are numerous shopping and dining options within walking distance. Parking was easy and convenient. The hotel was sold out, but it didn't feel that way. The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Michael, it's so great to hear that you had an excellent experience at Hampton Inn Charlotte-Uptown. It seems you thoroughly enjoyed the prime location, the abundant shopping and dining opportunities within walking distance, and the convenient parking. We're thrilled to hear that even though we were fully booked, your experience remained peaceful. We're equally delighted that our team members were able to provide useful assistance and a friendly experience. As you have noted, we've recently updated our hotel and rooms to better suit guests like you. We look forward to welcoming you back in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Location is great and walkable to most everything! Will stay again when in Charlotte!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Kimberly, it brings joy to all of us at Hampton Inn Charlotte-Uptown to know that you've had a delightful stay. It's wonderful you took advantage of our central location and enjoyed our renovated premises. We're excited about your promise to return when in Charlotte next. Thanks for sharing your positive experience!

10/10 Excellent

Enosch

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Enosch, it's wonderful to hear that your stay at the Hampton Inn Charlotte-Uptown was enjoyable. We take pride in our newly renovated rooms and hotel, and we're glad you appreciated them as well. It would be our pleasure to welcome you back in the near future.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities
Wish there was more parking
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Shawn, thank you for leaving a review. It's pleasing to know that overall, your stay was satisfying. We acknowledge your feedback about our parking facilities. Rest assured, we're committed to continuous improvements to meet guests' needs. Next time you visit, hopefully, you'll get to appreciate the renovations we've done to enhance our guests' experience. We look forward to accommodating you again soon.

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff were super nice. And I love Hampton Inn Pillows.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Allen, it's delightful to read that you enjoyed your stay at the Hampton Inn Charlotte-Uptown. Our central location, amiable team members, and comfy pillows seem to have added positively to your experience. We're especially pleased you appreciated the newly renovated rooms. We eagerly anticipate your return in the near future.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that it was convenient to the spectrum center and right in town. Staff were friendly and helpful. Breakfast was great!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Jenny, we're thrilled that you found Hampton Inn Charlotte-Uptown's location convenient for your needs and was able to enjoy our complimentary breakfast. It's great to hear that our team members were able to enhance your experience with us. We're excited about our recent renovations and are glad that this contributed to the enjoyment of your stay. We can't wait to welcome you back the next time you're in town.

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my teens for a concert at Spectrum Center. Good location for easy walking. Many dining options nearby. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Alyson, it is fantastic to hear you and your teens found our location at Hampton Inn Charlotte-Uptown so enjoyable and convenient for your concert visit. We are also pleased that you noted the friendliness of our team members. With our recently enhanced rooms, we aim to make everyone's stay even more comfortable. We can't wait to welcome you back soon.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to a concert and this location was perfect to walk too. Only complaint is parking is a disaster… 2 grown adults cussing me and my child out over a parking place is a little much.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Justin, thank you for choosing the Hampton Inn Charlotte-Uptown for your recent concert visit. We are glad the hotel's location served you well. Regarding the parking situation, it's regrettable you faced challenges. We strive to provide a harmonious environment and we're sorry to learn about the incident you encountered. Despite this, we're pleased to hear that you enjoyed our newly renovated facilities. Your feedback is appreciated and will be taken into consideration to further enhance our guest's experiences.

8/10 Good

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Fatima, we're delighted that you enjoyed your stay at Hampton Inn Charlotte-Uptown. We're especially pleased that our recent renovations enhanced your experience. We hope to see you again soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located and the staff was very nice and helpful.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Renee, it's great to hear that you had such a positive experience at Hampton Inn Charlotte-Uptown. We're thrilled you appreciated our new renovations and found our location to be convenient. It's equally pleasing to know that our team members were able to assist you during your stay. We hope to welcome you back again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for the 5/5 rating, Julie!It's excellent you enjoyed your time at Hampton Inn Charlotte-Uptown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Thanks for the amazing rating, Kevin!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Charlotte-Uptown!

10/10 Excellent

Yafrany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent client care -- very courteous. Upgraded my room to a suite upon arrival for no charge. The breakfast was your standard continental breakfast, but it was good and free. I would absolutely return.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Yafrany, it brings us immense joy to hear that you relished your stay at Hampton Inn Charlotte-Uptown. We are particularly thrilled to know that our courteous team members impressed you, and the room upgrade heightened your experience. Our complimentary breakfast, though standard, is designed to provide a pleasant start to your day. With our newly transformed premises, we trust it will add enduring charm to your future visits. We're eagerly awaiting your return, promising a continual provision of excellent service.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, excellent bathroom and shower, but area around hotel was noisy.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Stephen, we appreciate your feedback on the Hampton Inn Charlotte-Uptown. It is wonderful to hear you enjoyed our fresh updates, especially in our pristine rooms and excellent bathrooms. We acknowledge your note about the noise in the surrounding area. If your travels bring you back, our team members would be delighted to suggest accommodations that might provide a more tranquil experience.

10/10 Excellent

Janelle

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Janelle, thank you for choosing to stay at Hampton Inn Charlotte-Uptown. We're delighted to hear how much you appreciated our newly remodeled hotel and guest rooms. Your support means the world to us. We hope to welcome you back soon for another positive experience.

2/10 Terrible

Eric

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Eric, it's unfortunate to learn that your recent stay didn't meet your expectations. Although regrettable, we do want to reassure you that we've recently updated our property with modern renovations to increase guest satisfaction. It would be a privilege to host you again in the near future, giving us another chance to deliver the quality experience that is typical of our hotel.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for the Hornets game
Came in to see a Hornets Game. Staff was friendly and helpful, room was very nice and comfortable. The gym was useful. Breakfast was good. Nothing to really complain about. Location very convenient, especially for the price.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Robert, we're thrilled to hear your stay at Hampton Inn Charlotte-Uptown was enjoyable. It's especially delightful knowing you valued the service from our helpful team members and took advantage of our fitness center. We're also glad that you relished our tasty breakfast and found value in our convenient location. Thank you for acknowledging the comfort of our newly renovated rooms. Looking forward to hosting you again when you're in town for the next Hornets game!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was close enough to center of town without all the traffic. And closee to everything
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Lisa, thank you for sharing your experience at the Hampton Inn Charlotte-Uptown. It's wonderful to know that our prime location was convenient for your needs, and helped you avoid heavy traffic. We're delighted that you could fully enjoy our newly renovated spaces and their enviable proximity to the city center. We hope to have another opportunity to serve you soon!

6/10 Okay

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
room was not serviced once over our three-night stay.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Dennis, your feedback is appreciated. We regret that the conditions of your stay did not meet your expectations. Our hotel recently underwent renovations and we strive to deliver a satisfactory experience for all our guests. We hope you'll consider giving us another opportunity to better serve you in the near future.

10/10 Excellent

Javier

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the fantastic rating, Javier!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn Charlotte-Uptown! We can't wait to see you again soon.

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Monica, it's great to see your rating reflecting satisfaction with your stay at Hampton Inn Charlotte-Uptown. We're thrilled that you got to experience the delightful ambiance of our newly renovated hotel and rooms. We look forward to your return, promising to deliver an experience even better than your last one.

10/10 Excellent

lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check your date twice before booking
I booked this stay through hotels.com. I booked it for the wrong night. Immediately chatted and thankfully they got it changed for me. Once i got to the hotel the date wasn’t changed so i had to stand there and call the help line. The gentleman from hotels.com was not the nicest. Had an attitude with me and then with the hotel worker. She was right in front of me so i could hear how he was talking to her. Everything got fixed after over 20 minutes.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Lynette, it's regrettable to hear about the confusion with your booking date and the time it took to resolve this. The experience you had with the online booking service is not indicative of the experience we aim to provide. We're pleased to hear that everything was eventually fixed. We have recently completed renovations and would be delighted to welcome you back to experience our improved facilities. We hope your future visits will be smoother and more efficient.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Tina, thank you for choosing Hampton Inn Charlotte-Uptown and for your remarkable rating. We're delighted to hear that you appreciated our newly updated hotel and rooms. Your positive evaluation is immensely valued and we hope to have the pleasure of hosting you again in the future.

6/10 Okay

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking is limited in the parking deck. Some guest took 2 parking spots for 1 car, one vehicle had a U-Haul trailer taking up 4 parking spaces. Our heat/ac unit is not working also.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Kristopher, we regret to hear about your concerns regarding the parking situation and the HVAC system in your room. We're always focusing on providing the finest accommodations, and we've recently remodeled our rooms and facilities. While we can't change your past experience, our team would be pleased to invite you back for another stay to witness these improvements first-hand.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly staff
Easy check in. Clean, parking onsite$25
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
James, we are thrilled to hear you found the check-in process at Hampton Inn Charlotte-Uptown to be seamless and appreciated the cleanliness of our properties. It's also great to know you found our onsite parking convenient. We hope you had the chance to enjoy our newly refurbished rooms and hotel environment. We look forward to your next visit.

2/10 Terrible

Ritchine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was literally blood on my lotion bottle in the bathroom….
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Ritchine, it's disappointing to hear about your recent experience. Please know that the situation you described is not representative of the cleanliness standards we uphold at our hotel. Having recently undergone renovation, our goal is to impress and delight guests. We'd be glad to have another opportunity to welcome you back so we can demonstrate our dedication to clean and comfortable accommodations.

6/10 Okay

Eternity

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 27, 2024
We appreciate you taking the time to share your feedback, Eternity.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Monica

Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Monica, it's fantastic to know that you indeed enjoyed your stay at the Hampton Inn Charlotte-Uptown. We trust our newly renovated hotel and rooms added to the pleasant experience. Your satisfaction is important to us, and we're thrilled to have you visit again soon.

6/10 Okay

heather

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The staff at check in and check out were very friendly. The room was clean and comfortable. There was a good bit of noise that lasted until late(mostly repeated loud door slamming). There was no ice maker on our floor and the one on the next floor was not working. The coffee maker in our room did not work. I went down to the lobby to get coffee (just before 7am). I poured a cup, took a sip, and it was cold. Finally found coffee that was hot in the breakfast area.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Heather, it's pleasing to know that you appreciated our friendly team members and found your room clean and comfortable. However, we understand that there were a few aspects of your stay that didn't meet your expectations. Without going into specifics, we're sorry to hear about the annoyance you experienced due to the noise, along with some functionality issues regarding ice machines and the coffee maker. Rest assured, we're continually upgrading our facilities to serve you better. We hope you consider returning to enjoy our improvements and the new environment that our recent renovation has created.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Chad, it's so pleasing to read your feedback about your experience at Hampton Inn Charlotte-Uptown. We are thrilled you took note of our outstanding team members and were satisfied with their service. We're equally happy you had a chance to enjoy the fresh look of our recently upgraded facilities. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Spencer

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Spencer, it's wonderful to hear that you had a fantastic experience at the Hampton Inn Charlotte-Uptown. We're thrilled to know that you enjoyed our newly renovated spaces and rooms. Ensuring the comfort and satisfaction of our guests is always our main goal. Thank you for your generous rating and we hope to welcome you back soon.

8/10 Good

Donna Lee

Business traveller
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Donna Lee, it's fantastic to hear you had an enjoyable stay at Hampton Inn Charlotte-Uptown. It's especially pleasing for us that you welcomed the freshness brought on by our recent renovations. We strive for constant improvement and your positive rating affirms that our efforts are truly enhancing our guest’s experience. We'd be delighted to welcome you back in the future!