Note fondée sur 230 évaluations vérifiées
2,7 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 14 janv. 2024
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Melodie! Thank you for sharing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 1 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.
par un voyageur vérifié de kannapolis
Publié le 8 mai 2024
Other then it having bugs is ok
par un voyageur vérifié
Publié le 7 mai 2024
Slow check in couldn’t understand lady
par un voyageur vérifié
Publié le 7 mai 2024
I booked here for the queen size beds ,beds were not the size. The room had a bad smell ,cockroaches .damage draw ,did not have a hairdryer.
par un voyageur vérifié
Publié le 6 mai 2024
The 1st room had a broken bathroom door and the shower would not turn on.
par un voyageur vérifié
Publié le 6 mai 2024
Very clean property with good breakfast
par un voyageur vérifié
Publié le 4 mai 2024
Room smelled weird .mini fridge was broken. Unable to take a bath
Commentaires de Gestion de l’hôtel
7 mai 2024 par Manager, Gestion de l’hôtel
Hello De'Andre, We appreciate you sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with the relevant teams for further review and improvement. Feel free to reach out to our management team to discuss your concerns further.
par un voyageur vérifié
Publié le 28 avr. 2024
I did not like how the water begin to run slow. At one point the shower head would not work due to “too many people taking a shower in the hotel” which was told by hotel staff. The sink would not cut on either.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Quinneisha! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the water pressure in your room. It's important to us that all aspects of your stay meet your expectations, and we're sorry that we fell short in this regard.We understand how frustrating it can be to encounter issues with the water flow, and we apologize for any inconvenience this caused during your stay. Rest assured, we'll look into this matter further to ensure that it's addressed promptly.Your feedback is valuable to us as we continuously strive to improve our services, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
par un voyageur vérifié
Publié le 28 avr. 2024
This is a great place
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Manager, Gestion de l’hôtel
Hello Johnnie,We are pleased to hear that you found our hotel to be great. Thank you for sharing your positive feedback with us. We hope to welcome you back in the future for another enjoyable stay.
par un voyageur vérifié
Publié le 27 avr. 2024
Avoid. Dirty and bugs in rooms.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Manager, Gestion de l’hôtel
Hello Kimberly, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
