Front of property - evening/night

Reviews of Holiday Inn Express & Suites Charleston Dwtn - Westedge, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 399 out of 770 reviews" "
Rating 8 - Good. 175 out of 770 reviews" "
Rating 6 - Okay. 92 out of 770 reviews" "
Rating 4 - Poor. 66 out of 770 reviews" "
Rating 2 - Terrible. 38 out of 770 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

kurt, evergreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for an overnight stay, good breakfast. Convenient to charlestown but less expensive than hotels in historic district
Stayed 1 night in May 2024
Response from Melanie B on May 9, 2024
Dear Kurt,Thanks for staying with us. We do appreciate the positive feedback. We are glad the stay suited your needs. If you are ever back in the area, we would love for you to visit with us again.

10/10 Excellent

Sharon

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Melanie B on May 10, 2024
Dear Sharon,Thanks for the review. We really appreciate the feedback. We are committed to providing every guest an excellent experience. it looks like we provided that for you. Thanks again for staying with us.

4/10 Poor

Johnny

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Melanie B on May 10, 2024
Dear Johnny,Thanks for the review of our property. We definitely don't want any of guests to have a stay that is not enjoyable while visiting with us. We try our best to ensure each experience exceeds your expectations. It looks like we fell short in your case. Please allow us another opportunity to WOW you if you're ever back in Charleston.

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great expierence, staff friendly very clean and close to everything i wanted to do during my stay in charleston
Stayed 2 nights in May 2024
Response from Melanie B on May 9, 2024
Dear Frank,Thanks so kindly for the review. It was wonderful to see that you felt the staff was very friendly and the hotel was very clean. We really enjoyed having you stay with us!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fast check in
Stayed 1 night in May 2024
Response from Sarah Alleyne Front Office Manager on May 6, 2024
Good evening!Thank you so much for your awesome feedback! It's great to hear that you appreciated a seamless checkin and that your stay went well. We look forward to welcoming you back with us soon!Best,

10/10 Excellent

Wenbing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah Alleyne Front Office Manager on May 6, 2024
Good evening!Thank you so much for your review and 5 out of 5 rating! We are always excited to see the impact we have on our guests and these reviews help further develop us as a cohesive team, providing the best service to our guests at all times. We look forward to welcoming you back with us soon!Best,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melanie B on May 2, 2024
Dear Joshua,Thanks for the great review. We really enjoy taking care of our guests. It looks like we accomplished that with you. Thanks again for staying with us.

8/10 Good

RoseAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Our room was comfortable, the breakfast was plentiful and tasty, and the staff was pleasant and courteous. However we felt that two areas needed improvement and they are housekeeping could have been better and the luggage trolleys were too small to handle our belongings.
Stayed 3 nights in Apr 2024
Response from Melanie B on Apr 30, 2024
Dear Rose Ann,Thaks so much for reviewing our property. It was great to see you felt the room was comfortable and the breakfast plentiful and tasty. We are purchasing brand new luggage carts and have shared your feedback with housekeeping to ensure every guest that stays at our property has a lovely experience. Thanks again for staying with us!

6/10 Okay

Riyaz

Travelled with partner
Price was very reasonable.
Stayed 2 nights in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 26, 2024
Good morning! Thank you for your feedback as this gives us tools to improve upon our efforts in providing the best possible service to our guests. We hope to welcome you back another time!Best,

6/10 Okay

Tyler

Business traveller
Liked: Staff & service, amenities
It's an older hotel that could use some updating. The showers have mildew. The lobby was very clean and the staff very friendly.
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 24, 2024
Dear Tyler,Thank you for your review. It was great to see you felt the staff was very friendly and the hotel was very clean. We did recently have some renovations to the property and are constantly working to improve it.

8/10 Good

Tashua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing! Especially Keisha! Breakfast was great also. The woman tending to the breakfast area was extremely friendly and attentive. Had an unexpected overnight stay and we were happy with the location.
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 24, 2024
Dear Tashua,Thank you for your amazing review. We truly enjoy having Keisha be a part of our team. The wonderful ladies in our breakfast area definitely enjoy being here so it does not surprise me that you felt they were attentive and friendly. Thanks again for choosing to stay with us.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly,accommodating, and couldn’t be more helpful. I thought we’d be closer to downtown. I was sorry the pool was closed, but the stay was great .
Stayed 3 nights in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 24, 2024
Good morning! Thank you for your awesome feedback and we are sorry that our pool facilities were unavailable during your stay. We hope once the pool reopens, you will get to come back soon to enjoy! Best,

10/10 Excellent

Salvatore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to where we needed to be. The staff were nice.
Stayed 2 nights in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 28, 2024
Good morning! Thank you so much for your awesome feedback! We utilize guest feedback as a tool to further improve upon the service we provide to all of our guests.We look forward to hosting you again soon!Best,

6/10 Okay

john

Travelled with family
Liked: Staff & service
This hotel is in need of a serious upgrade on the rooms.
Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 22, 2024
Good afternoon! Thank you for your feedback as we are in constant motion improving our efforts to provide the best experience and customer services to all of our guests.

4/10 Poor

Siica

Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 22, 2024
Good afternoon! We thank you for your feedback. I would love to hear more about how your stay went as we use this as a coaching tool for our team to improve our efforts at providing the best possible customer service to our guests at all times. I look forward to hearing from you!

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to rate your experience while staying with us, Alysha. We hope to welcome you again in the future!

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite part of this hotel is the staff, in particular, Isaiah, who checked me in. He is so personable and welcoming - he makes you feel right at home and if he has known you for years. After a long day at work it is nice to be greeted by someone with so much energy and personality. He is top notch.
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 17, 2024
Dear Anna,This is such an awesome review. We really appreciate when our guests feel that our primary mission is to provide excellent service. We are so lucky to have Isaiah on board with us as he exemplifies the mission.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed for some reason, not told this until after we arrived. Was looking forward to using this major amenity. Not a good strategy to use on repeat customers.
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 17, 2024
Dear Paul,We do apologize that you were unable to experience the pool while staying with us. We definitely understand the importance of having this available. The safety of our guests is very important to us, so we definitely did not want to offer an amenity unless it is in top shape. Thanks again for staying and we will make sure it's available for you if you decide to give us another opportunity.

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 18, 2024
Good morning! Thank you for your feedback. I would love to hear more about your recent stay when you get a moment. Best,

8/10 Good

Guy, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In our room we could hear people talk in the next room. There was a cone ting suite door that might explain the issue
Stayed 3 nights in Apr 2024
Response from Melanie B on Apr 17, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience, can’t complain about anything!
Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 14, 2024
Thank you so much for your amazing feedback as we strive to provide the best possible service to all of our guests! We look forward to welcoming you back soon!Best,

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 15, 2024
Good afternoon!Thank you so much for your feedback. I would love to hear more about your experience, as it can be a way to coach our team and improve our efforts to provide the best possible service at all times to all of our guests.I look forward to hearing from you!Best,

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay!
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 13, 2024
Dear Victoria,Thanks for this awesome review. Thanks for staying with us. We loved providing you with excellent service.

4/10 Poor

Shemeka

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not property clean some one toys was left underneath the bed if my room was clean properly that would.not been there. Spots on the chair and stool. I also didnt understand why pay 15 dollars a night for parking when there no designated parking spot. There was aloud noise thur out the night and my view was a maintance building. This was the smallest bathroom i have ever seen in and hotel room. Check in i waitied no one was there and check out same thing.
Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 11, 2024
Good morning! Thank you for your feedback as this will help us with only getting better to provide the best possible service to our guests. We apologize for any inconveniences we have caused and we hope to welcome you another time so that we can have another chance at providing you with the better experience.Best,

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate being allowed to check in early. In addition to that, I received an unexpected upgrade! The man who checked me in was personable and very nice. It was truly a great check-in experience. You can't beat good service.
Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 11, 2024
Good morning!Thank you so much for your feedback! I will make sure to pass this along to our team as this will help with us keeping up the best possible service provided to our guests!We look forward to welcoming you back another time!Best,

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with the property
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 8, 2024
Dear Tony,Thanks to you for this awesome review. It was great to see you had a smooth stay while visiting Charleston. Thanks again for staying with us!

8/10 Good

Maud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melanie B on Apr 8, 2024
Dear Maud,Thanks for your review. We enjoyed taking care of you while you were here. Thanks again for choosing us!

8/10 Good

Anita

Stayed 1 night in Apr 2024
Response from Sarah Alleyne Front Office Manager on Apr 28, 2024
Good morning,Thank you for your feedback as it helps us to further improve upon our overall service to our patrons. If you get a chance, I would love to hear more about your stay. We also hope to welcome you back soon!Best,

10/10 Excellent

Alicia

Travelled with group
Liked: Amenities
A very nice hotel for the price. We stayed here and ubered downtown rather than paying the exorbitant prices down there. I would recommend it. Breakfast was excellent.
Stayed 1 night in Apr 2024
Response from Melanie B on Apr 4, 2024
Dear Alicia,Thanks for reviewing our property. We do appreciate your feedback. It was great to see that you thought breakfast was excellent! Thanks again for choosing us.

8/10 Good

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like doing these things but the stay was not bad.
Stayed 1 night in Feb 2024
Response from Melanie B on Apr 2, 2024
Dear Wendell,Thanks for taking the time to review our property. We appreciate you staying with us and hope you will give us another opportunity to WOW you!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming, enthusiastic, helpful. And really wanted me to write a positive review - which is easy! Location is convenient, a good place to stay if you want to explore Charleston without breaking the bank. Breakfast was included, and it was good. Rooms are spacious and showers were great. Easy access to the city, the waterfront, and the highways in and out of town. A comfortable hotel at a budget price.
Stayed 1 night in Mar 2024
Response from Sarah Alleyne Front Office Manager on Apr 11, 2024
Good morning!Thank you so much for your feedback! We are so happy that you enjoyed your stay and we will pass this along to our team as this will help us with keeping up the service we provide to our guests each and every day.We look forward to welcoming you another time!Best,

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 22, 2024
Jesse, We appreciate that you have taken the time to rate your recent stay! We hope to see you again soon!

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Express. Extremely courteous staff- at all hours! Bathroom shower/fixtures probably need an upgrade but the price was right at this place.
Stayed 3 nights in Mar 2024
Response from Sarah Alleyne on Mar 29, 2024
Good morning!Thank you so much for your feedback! It is greatly appreciated and we are so happy that you enjoyed your stay with us and we hope to welcome you back soon!Best Regards,Sarah AlleyneFront Office ManagerHoliday Inn Express Downtown Charleston

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the suite. It is spacious and has a tub for soaking. It is well lit and just offers a more relaxing feel because of the size. Thank you for the water bottles in the room. That is one touch I really love.
Stayed 1 night in Mar 2024
Response from Sarah Alleyne on Mar 29, 2024
Good morning!Thank you so much for your feedback! It is greatly appreciated and we are so happy that you enjoyed your stay with us and we hope to welcome you back soon!Best Regards,Sarah AlleyneFront Office ManagerHoliday Inn Express Downtown Charleston

8/10 Good

Pamela

Stayed 3 nights in Mar 2024
Response from Melanie B on Apr 17, 2024
Dear Pamela,Thanks for taking the time to post a review. We certainly appreciated you choosing to stay with us. Thanks again and see you next time.

4/10 Poor

Theodore

Liked: Staff & service
Disliked: Property conditions & facilities
No soap in the bathroom containers in the shower and bathroom are empty sink plunger was closed would not open full of water. Three or four of the lights are burned out. The staff was very polite.
Stayed 1 night in Mar 2024
Response from Melanie B on Mar 24, 2024
Dear Theodore,Thanks for this review. We appreciate the feedback. It was great to see the staff was polite. I was quite disappointed to see the issues you dealt with while staying with us. I really wished we had the opportunity to make it right. Thanks again for staying with us.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 2 nights in Mar 2024
Response from Melanie B on Mar 22, 2024
Dear Jeffrey,Many thanks to you for posting a review. We do appreciate the feedback. If you ever visit the area again, please come back and visit with us.

8/10 Good

Stanley J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High taxes on top of rate. Parking is a pain if offsite. Very clean hotel. Friendly staff.
Stayed 1 night in Mar 2024
Response from Melanie B on Mar 19, 2024
Dear Stanley J,Thanks for your review of our property. I'm glad you thought the staff was friendly and the hotel was clean. We do try to make parking here as easy as possible I'm so sorry it wasn't in this case.

4/10 Poor

Lisa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
VERY small room, the bed was not a king as advertised, no entry light, the bathroom is in desperate need for upgrades- the tiles were cracked, there were cracks in the ceiling, the grout was in terrible condition, there was NO soap in the shower (I picked a bad time to forget mine!), the shower door didn't shut, there was a loud humming all night that kept me awake, the charging outlets on the table drained my battery instead of charging it, housekeeping barged into my room while we were still in bed (2 hours before checkout!!!), the carpet in the room was wet and smelled like vomit. There was no parking available so we had to walk a block to a parking garage. For an almost $300 a night stay it was terrible!!! Will never stay at this location again.
Stayed 1 night in Mar 2024
Response from Melanie B on Mar 18, 2024
Dear Lisa,I cannot apologize to you enough for your experience with us. We certainly want to ensure that all of our guest have an amazing experience. It seems we definitely missed the mark. Please allow us another opportunity to provide you with the service you deserve!

8/10 Good

Ulyana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a short stay, good breakfast options, friendly staff
Stayed 2 nights in Mar 2024
Response from Melanie B on Mar 17, 2024
Dear Ulyana,Thanks for your review. It was great to see you though the staff was friendly and enjoyed the breakfast options. It was a pleasure serving you!

10/10 Excellent

Adam

Travelled with group
Liked: Amenities
Had a great time
Stayed 2 nights in Mar 2024
Response from Melanie B on Mar 15, 2024
Dear Adam,Thanks for this lovely review. We strive to offer great service and it looks like we met your expectations. Thanks again for choosing us!

6/10 Okay

Atanas

Liked: Cleanliness, staff & service, property conditions & facilities
The room had a connection door to the next room. I was able to hear the neighbors. The scent of the cleaning material used in the room was very strong at the beginning. The bed was comfortable. The parking was $16 $8 destination charge. It was self served. I don't understand the destination charge.
Stayed 1 night in Mar 2024
Response from Melanie B on Mar 15, 2024
Dear Atanas,Thanks for posting this review. We are committed to creating a great experience for our customers, so I was disappointed to see that you were disturbed by your neighbors. With so many people back to traveling we want to ensure that we are properly sanitizing every room. It did seem that you enjoyed sleeping here as you mentioned the bed was comfortable. I hope you will give us another opportunity to WOW you.

6/10 Okay

Noel

Liked: Staff & service
Not enough parking and a charge for parking.
Stayed 2 nights in Mar 2024
Response from Danielle S., Assistant General Manager on Mar 14, 2024
Dear Noel, Thank you so much for taking your time to provide us with your feedback. We are so sorry that you were experiencing difficulties with the parking. Parking in any downtown area can be a unique experience, we have, however attempted to make this easier by providing signs on the property, signs in the elevators, and providing the information at check in as well as having a handout that explains the fees and instructions on how to navigate the garage service. We truly appreciate your patronage and would hope that the parking would not deter you from visiting with us.

8/10 Good

muriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 3 nights in Mar 2024
Response from Danielle S., Assistant General Manager on Mar 14, 2024
Dear Muriel,Thank you for taking the time to share of your experience. We are so glad that you found the property to be a nice hotel. We look forward to welcoming you again. Sincerely,

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is spacious and has lots of lighting. I love the fact that there is a 24 hr. workout room. The staff is super friendly and always makes me feel welcome.
Stayed 1 night in Mar 2024
Response from Danielle S., Assistant General Manager on Mar 14, 2024
Dear Anna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Maria Bethania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from Melanie B on Mar 11, 2024
Dear Maria Bethania, Thanks so much for taking the time to review our property. I'm so glad you enjoyed your stay with us. Thanks again for choosing us and we hope to see you again!

6/10 Okay

Gerald

Liked: Cleanliness
Comfortable and clean. Breakfast is poor compared to other express type hotels. Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from Danielle S., Assistant General Manager on Mar 10, 2024
Dear Gerald,Thank you for your candid review. We apologize that the breakfast did not meet expectations. We are glad to hear that you encountered the team to be friendly and helpful. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danielle S., Assistant General Manager on Mar 5, 2024
Dear Shannon,Thank you for taking the time to rate your stay. We hope to have you visit with us again.Warmly,

6/10 Okay

Charles

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melanie B on Mar 5, 2024
Dear Charles,Thanks for your review of our property. We strive to provide every guest an exceptional experience. It appears that we fell short of that. I can assure you that we are always working on improving the levels of the service we provide. Thanks again for the feedback and if you return to the area, please allow us the opportunity to WOW you!

4/10 Poor

Timothy

Disliked: Property conditions & facilities
I could hear what was going on in the adjoining rooms, and hallways very clearly. Zero soundproofing.
Stayed 1 night in Feb 2024
Response from Melanie B on Feb 28, 2024
Dear Timothy,Thanks for taking the time to review our property. Feedback whether it is positive or negative is how we improve our guest experience, so it is very important to us. We will definitely research this issue and make sure that this is not a guest experience moving forward..