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Reviews of Church Street Inn, Ascend Hotel Collection

3 out of 5
Church Street Inn, Ascend Hotel Collection
177 Church St, Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 589 out of 875 reviews" "
Rating 8 - Good. 213 out of 875 reviews" "
Rating 6 - Okay. 50 out of 875 reviews" "
Rating 4 - Poor. 15 out of 875 reviews" "
Rating 2 - Terrible. 8 out of 875 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with gracious staff in a gorgeous neighborhood!
Stayed 1 night in Apr 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was great!
Stayed 2 nights in Apr 2024

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities
Loved the staff and service, was a little rustic
Stayed 5 nights in Apr 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and were helpful with making suggestions on the area. The hotel's location was fantastic we could walk to most of the sites we wanted to see and the city bus transportation was great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! Only complaint was maneuvering Luggage carts was difficult. Room was great - more ammentities than expected
Stayed 2 nights in Apr 2024

10/10 Excellent

Nick

Stayed 2 nights in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very pretty hotel, has historic charm. Beds/pillows comfortable. Rooms very pretty. Entire area very cool. Front desk was not knowledgeable about the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marilyn

Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and it was good to have the parking garage nearby. Only drawback in our suite was the low lighting, and wobbly fans. The bed was very comfortable.
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, amenities
Meh- good location.
Stayed 3 nights in Mar 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service
The property is obviously in transition, and the room I stayed in could use some maintenance. However overall, clean, comfortable and convenient. Cute courtyard and great location.
Stayed 4 nights in Feb 2024

8/10 Good

Sharon

Travelled with partner
Location unbeatable. Quiet. Beds comfortable for good night's sleep. Bathtubs/shower not senior-friendly. No breakfast. Paid parking (20.00/day) off site around the corner. Few outlets for plugging in electronics. A very good stay.
Stayed 3 nights in Feb 2024

6/10 Okay

Gary

Travelled with family
Too many unpleasant surprises. No breakfast, although hotel information stated it was included. tv not functional. Arbitrary hotel fee charged that was not identified at time of booking.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice to have 1.5 baths and kitchen
Stayed 4 nights in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying here.
Stayed 1 night in Jan 2024

10/10 Excellent

Jody, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT location
Stayed 4 nights in Feb 2024

10/10 Excellent

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom upstairs from kitchen and living room. Market right outside the door.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location. It was perfect. Walked literally everywhere. They were doing renovations in some rooms and in areas by the lobby but it was fine. No noise and didn’t inconvenience us. Would stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient.
Stayed 1 night in Jan 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Vera

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Stayed 2 nights in Jan 2024

8/10 Good

Tammy

Stayed 2 nights in Jan 2024

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay, very convenient.
Stayed 1 night in Dec 2023

8/10 Good

Brian

Stayed 1 night in Dec 2023

8/10 Good

Megan

Stayed 2 nights in Dec 2023

8/10 Good

Sylvia, Arlington

Business traveller
Liked: Staff & service
Accomodating friendly staff. In the room there was a kitchen.. good for a longer stay.the units are 2 stories.. good if you need to separate sleeping from living area. Centrally located with plenty of restaurants and shopping adjacent.

8/10 Good

Sara

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Stacy was very helpful. She is a great addition to your staff. It would be nice if the rooms had full length mirrors.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
This was a spontaneous booking and I didn't really expect much except cleanliness and comfort. This place far exceeded my expectations. We'll definitely book again.
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a little dated but clean. The staff was very few and accommodating. You can’t beat the location for shopping and dining.
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect as is the quaint loveliness of the hotel. I wish I could stay here longer.
Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
We were very pleased with our stay. We enjoyed the 2 stories and balcony. Staff was friendly. Perfect location to so many places. We would definitely stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

SHARILEE, Waterloo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Church Inn is in a convenient location but frankly there are other hotels that are as convenient. My husband and I booked with Expedia and at NO time was any mention in print before booking,that the hotel does NOT provide any housekeeping services except for every four days stay. No one provided this information at check-in, and when we found that our room had not been made up or fresh towels,after returning from our day out, the front desk said that someone should have told us at check-in and then pointed to a paper with small print, telling us it tells you there. If a hotel does not provide any service, this needs to be disclosed BEFORE you decide to book. Especially since the hotel does not refund after booking.In our option, Expedia and the hotel was not forthcoming before booking on the no housekeeping provided before four a four night stay. Would not book this hotel again and will not recommend it.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great area!
Stayed 3 nights in Oct 2023

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Church St. Inn is so close to everything. We were arriving late for check in. Called ahead and it was not a problem. Our room was super nice, clean and quiet at night. My only complaint is the shower. The shower heads are old and have poor water pressure. Not a deal breaker. It was still nice to have a long shower without running out of hot water. Would definitely return.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gail, Colorado Springs

Travelled with group
Wonderful stay with everything accessible.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tracy

Stayed 2 nights in Oct 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location and layout of the hotel with the area downtown. It was perfect for a quick getaway for Fall break. Even the issue with the fire truck and alarm did not impact our stay. Everyone was lovely and were helpful when we had questions.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location—we had never been to Charleston and weren’t sure where to stay. We parked our car and everything was within walking distance. Close to bars, food, shopping, and the trolley. Our room was perfect and the staff was helpful and very nice. We were very pleased.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was our first trip (of what I hope will be many) to Charleston. We couldn't have selected a better hotel! It was right in the middle of just about everything we wanted to do. The city is extremely walkable. We scheduled a couple of haunted/ghost/pirate walking tours of the city in the evening. We were surprised when they ended within 1-2 blocks of the hotel so we did not have a long walk to get home. The staff was so helpful and friendly, and we appreciated having access to the parking garage around the corner. We will be staying at the Church Street Inn again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, some slippery stairs
A historic, atmospheric hotel in a great location. Quiet and comfortable with easy walking to all of old Charleston. Regarding the stairs: Please note that many of the rooms have an upstairs sleeping area which is reached by a flight of narrow stairs. In the room we were in I slipped and fell while descending them. The carpet that was on them seemed slippery, so I recommend being careful on the stairs.
Stayed 3 nights in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great day. For five to stay there again.
Stayed 1 night in Sep 2023