Exterior
Check availability

Reviews of Country Inn & Suites by Radisson, Charleston South, WV

3 out of 5
Country Inn & Suites by Radisson, Charleston South, WV
105 Alex Ln, Charleston, WV

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024

6/10 Okay

Joshua

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I waited 20 mins In Lobby for staff to come back to check me in
Stayed 1 night in May 2024

4/10 Poor

Angela

Liked: Staff & service, amenities, property conditions & facilities
Room wasn't what i reserved so they upgraded us to the king suite yet that room was dirty. Had to have housekeeping clean the shower before we could use it. The breakfast that was provided was horrible
Stayed 1 night in May 2024
Response from Kelli Ragland on May 24, 2024
Thank you for your feedback. I have spoken with my staff about this so that this doesn't happen in the future.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
The hotel is dated inside. It was clean. It says no smoking hotel but heavy smelling smoke in halls. Id say not in best place in town.
Stayed 1 night in May 2024

6/10 Okay

David

Business traveller
Disliked: Amenities
Run down area
Stayed 1 night in May 2024

10/10 Excellent

Hyginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservayion here as it was the half-way mark of our trip. The staff were friendly, the room was spacious and clean, we even slept through breakfast! We will stay here when ever we're going to visit my son. Thanks for a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Dang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good on the way to new river gorge national park..
Stayed 1 night in May 2024

8/10 Good

Raylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and convenient to necessities
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Amenities, property conditions & facilities
Good stay, reasonable cost, staff pleasant.
Stayed 1 night in May 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. I just wish the room doors would go to the ground and not have a two inch gap at the bottom. The breakfast was good. The lady ( I think her name is Julie) that runs it is very thorough in cleaning the area and making sure that there is plenty of hot food.
Stayed 3 nights in Apr 2024

4/10 Poor

Tammie L

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
They couldn’t give us room keys. The cover on the bed had either blood or feces on it.
Stayed 1 night in May 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lubna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and comforters had food stains and were smelly carpets were very dirty too and the staff was not very polite.
Stayed 2 nights in Apr 2024

4/10 Poor

Robert

Travelled with partner
This facility is in need of a renovation! Urine odors that reminded us of a dirty nursing home, peeling wallpaper in bathroom and extremely hard uncomfortable beds.
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Stayed 1 night in Apr 2024

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from kelli on Apr 24, 2024
Thank you for your feedback

10/10 Excellent

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for choosing to stay with us and sharring your experience!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for staying with us and trusting us to host your stay!

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Would have been nice to know before arrival that the hottub had been filled in a long time before this, as it was the main reason we chose this hotel. The lady at checkin even acknowledged that its still on their page as being open. She seemed genuinely sorry but nothing she could do. Hotel is near the hwy so there is road noise but its clean and comfortable. Wont return
Stayed 1 night in Mar 2024
Response from Country Inn AD on Apr 18, 2024
On behalf of our entire team I would like to apoligize for the hot tub. I have personally made sure this issue was resolved and taken care of so it will not be an issue again in the future.

6/10 Okay

Laci

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from kelli on Apr 24, 2024
Thank you for your feedback.

6/10 Okay

Jessica

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not clean, the toiletries were used, and left in the shower, the TV did not work.
Stayed 1 night in Mar 2024
Response from Kelli Ragland on Mar 28, 2024
Thank you for your feedback. We hate that you didn't have a good experience with us. I will relay This information to my staff. We are working hard to improve our hotel, so all feedback is good feedback.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for choosing to stay with us!

2/10 Terrible

Ernest

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 5 nights and the rooms were never serviced. I took the trash out and had to request clean towels consistently throughout the stay. I booked 2 rooms and this was the same story for both rooms
Stayed 5 nights in Mar 2024
Response from Kelli Ragland on Mar 25, 2024
Thank you for your feedback. Can you give me some more information so that I can speak with my staff. You can just tell me what rooms you were in. Because I have been here for a month and have been doing the service myself. I would like to go over this with my new housekeeping manager so it never happens again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool is nice.
Stayed 1 night in Mar 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for the perfect review and kind words on our pool!

4/10 Poor

Jolene

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is so close to the highway that you could feel the hotel shake when the trucks went by. Plus, the hotel walls and floors are so thin that you could hear the people upstairs walking, the neighbors flush the toilet and you can hear their entire conversations. Not to mention the hotel is very dated so it makes it feel dirty and gross. This is by far the worst hotel we have stayed in, in a long time.
Response from Kelli Ragland on Mar 24, 2024
Thank you for your response. I hate that you didn't have a good stay. We are a old hotel and have been working very hard to keep up with it. We are due for an update soon. I hope you come back to see all the changes.

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property did not meet our expectations with amount of money we spent
Stayed 1 night in Mar 2024
Response from Kelli Ragland on Mar 25, 2024
Thank you for your feedback. We are working very hard to make changes to the hotel and staff. We hope you come back to see what changes we have made.

8/10 Good

Angel

Travelled with group
Liked: Cleanliness, staff & service
It felt safe and was clean. The bathroom needed an upgrade.
Stayed 1 night in Feb 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for your kind words. We will be updating the hotel in the near future!

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
The staff were friendly but the facility needs work, carpet were dirty, paint was peeling and the bathroom door was separating All furniture was stained in the room
Stayed 1 night in Mar 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for choosing to stay with us

4/10 Poor

Kaitlin

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was very disheartened by the poor customer service and the cleanliness of the whole hotel.
Stayed 2 nights in Feb 2024
Response from Country Inn AD on Apr 18, 2024
On behalf of our team I would like to apoligize that we were unable to give you a perfect guest experiance. We would love the chance to show you we can be perfect on your next stay!

4/10 Poor

howard

Travelled with partner
The room was noisy, the walls were paper thin, the staff was loud in the hallway at 6am. I was woken up at 9:45pm with the front desk telling me mu credit card did not process properly. They wanted me to give them my number over the phone. Instead I went down to the front desk to tell them I had a receipt saying I already paid and they then told me it was a mix up with Expedia. When I checked in they never even asked for my card. Very strange, I wondered whether I was being scammed. Won’t stay at this location again. Noise all night was terrible.
Stayed 1 night in Feb 2024
Response from Country Inn AD on Apr 18, 2024
I am very sorry that we were unable to give you the perfect stay you should expect and deserve. We hope you will give us a chance again in the future to prove we can be perfect!

4/10 Poor

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities
Dissatisfied
The guy at desk never did tell me about the breakfast they have, the phone couldnt dial out, i asked the clerk for a new phone she said she would come by with one from the 3rd floor ...she never arrived..i went to desk and they had them there so i took it up and installed it myself ...and it still didnt call out...the 2nd day of the 3 i paid for i asked the clerk for towels and wash rags since i was out...and that ill be gone most of the day due to work..and when i return i would love a hot shower...i got off work and no towles..was told that it was on the board for them to do but they must of forgot...so i ended my 3 day stay after just 2 dont plan to come back there EVER
Stayed 3 nights in Feb 2024
Response from Country Inn AD on Apr 18, 2024
I am very sorry for the poor experiance you had while stayng with us. We would love to show you we can do better and give you the best stay possible

8/10 Good

Najiullah

Stayed 1 night in Feb 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for choosing to stay with us!

10/10 Excellent

tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Country Inn AD on Apr 18, 2024
Thank you for the perfect guest review and choosing to stay at the Country Inn Charleston, WV

8/10 Good

Nancy

Stayed 1 night in Feb 2024
Response from Country Inn AD on Apr 18, 2024
Thank you so much for sharring your guest experiance with us

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and nice place
Stayed 1 night in Feb 2024
Response from Country Inn AD on Apr 18, 2024
Thank you for the perfect 10 guest review!

8/10 Good

Renee

Travelled with partner
Excellent breakfast. Hotel needs some work on updating and modernizing some things. Areas around were ok but could be cleaned up a bit also.
Stayed 1 night in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, only complaint was slow Wi-Fi

6/10 Okay

Shawn

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

James

Wi-Fi is slow, couldn’t stream online video, otherwise great motel.
Stayed 1 night in Feb 2024

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
The hotel was not in a very safe location. It was dirty, the room reeked of cigarette smoke, there was a large “patch” in the bathtub covering something up. Would not recommend staying here.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Given a key to an occupied room.
Our stay started out with getting a key to a room that was already occupied which we found out by walking in on the other guest. We never seen them but all their stuff was all over the room and it could have been really bad considering my 6yr old ran straight in. You could tell the pool hasn’t been scrubbed they only keep adding more chlorine to it and you could hardly breathe because of the smell. When I asked for a spare blanket for the couch bed because there wasn’t one in the room and towels they didn’t have any clean so we had to wait on those. The entire hotel smelled like pot and there was burns on almost everything in our room, the blankets, sheets, a huge burn on the couch cushion, the carpet and the pillows. The room itself was clean enough so that’s a positive. The price was really good and the stay wasn’t the worst but it definitely could have been a lot better.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carter

Travelled with family, Travelled with pets
Liked: Amenities
Excellent especially for pets
Stayed 1 night in Jan 2024

6/10 Okay

Jesse

Travelled with family
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk was very kind and the pool is clean. My kids loved it.
Stayed 1 night in Jan 2024

4/10 Poor

Renita

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was great , friendly and welcoming. My room had stains on the sheets. As I inspected that problem, I found bed bugs. I left. They refunded me for the night.

10/10 Excellent

Tammie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, conveniently assigned by gym, pool and breakfast area.

10/10 Excellent

Martelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the ladies at the front desk were very friendly and helpful, I love that their checkout isn't until noon.
Stayed 1 night in Jan 2024