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Located in city center, surrounded by shopping malls, tons of restaurants, very convenient.
The entrance gate is "hidden", not in the main road; facilities a little old.
Lei
Stayed 2 nights in Oct 2023
Response from Zoe Yang on Oct 23, 2023
Dear Guest,Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest.
Dear Guest,Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest.
We stayed for 2 nights after 4 nights at a skii trip in Songhua Ski Resort. My youngest son broke his leg skiing, and he had a fresh cast. The hotel was super-accommodating with bedding, and had a complementary wheelchair to use. Breakfast buffet is awesome - one of the best, and I've stayed at all the 5+star major brands in Asia. Location was great for nearby Dongbei food or chinese bbq.
Robert
Stayed 2 nights in Dec 2021
Response from Zoe on Jan 7, 2022
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest.
The hotel was good but a little bit old compare to the others
Shan
Stayed 1 night in Oct 2020
Response from COMM on Mar 3, 2021
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our services and had a pleasant stay at our hotel. We will strive to provide guests with better and upgraded service facilities. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
Smells bad near the elevators and sometimes in the room. Smells of smoke and also (apologies) “toilet”.
Toilet in bathroom is too close to shower - nothing to be done about it thought until they decide to renovate again.
I enjoyed my stay very much. I loved the comfort and peaceful atmosphere of my room #1620. Excellent, friendly staff.
Bernard
Stayed 2 nights in Sep 2019
Response from Comm. on Oct 21, 2019
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
I stayed here for two weeks for business. The hotel offered everything I needed for a longterm stay: comfort, cleanliness, and friendly employees (Duke! He was amazing! My phone was accidentally left on the room service table and taken away, and Duke handled it and found it! He helped us out a lot of other ways too. Excellent employee). The hotel isn’t in the best area for playing tourist, but that isn’t the hotel’s fault! It’s in a business area and is perfect for someone traveling for work. 10/10
Alexandra
Stayed 5 nights in Jun 2019
Response from Comm. on Jul 22, 2019
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
Every time I visit Changchun, I won’t even consider to stay other hotels in Changchun. Shangri-La Changchun is the only hotel I prefer. The hotel located in Changchun City Centre. And all Staff are extremely friendly and helpful. Especially Mr ZENG Kaizhao from the reception; Mr LIU Zhizhong from concierge desk; Ms LIU lili at Club Dinning Room. I will definitely recommend this hotel to family, friends and colleagues.
Verified traveller
Stayed 7 nights in Nov 2018
Response from Comm. on Jun 10, 2019
Dear guests:
Thank you for choosing our hotel. The hotel is located in the center of the city, adjacent to CHARTER shopping center, Wanda plaza, a variety of food, shopping mall close at hand. It is only 3.6 kilometers from the Museum of the Imperial Palace of "Manchukuo". The hotel is 36.5 kilometers away from changchun longjia international airport, 3.7 kilometers away from changchun railway station and high-speed railway station. The subway line 1 around the hotel has been fully opened, and the station distance to people's square is 600 meters, which can make your travel more convenient. We are very honored to provide you with the warm hospitality of shangri-la, welcome you to choose our hotel again, we look forward to your visit again!
very good service with staff, good location. good breakfast.
Kevin
Stayed 2 nights in Apr 2019
Response from Comm. on Jun 10, 2019
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
Three of us have asked for massage services upon check in, they need to call for outside help and we finally got a call at 650pm for the 7pm appointments. We immediately went downstairs to the spa but needed to wait till 715pm because one of the masseuses was stuck in traffic. We also needed to wait for them outside the rooms to get towels and bedsheets ready. The rooms were tiny and filled with large and small stuffs here and there, no music was played throughout the service. Light was not soothing for a professional massage. Even though we started 15 mins late, two of us ended at original scheduled time. The masseuses were not experienced and it was definitely not a relaxing 90 mins.
I went to Changchun for a holiday weekend, and the Shangri-La was a great base. The hotel is beautiful, the room very comfortable, the breakfast buffet is excellent and the gym is good. I didn’t have a chance to use the pool or spa, or to enjoy the lobby bar, all of which looked very good.
The neighbourhood is lively, there are elegant shops and malls, but also some street food and more local life close by. It’s very close to a subway for exploring further.
The service was very well intentioned, with a couple of minor stumbles: at one point three concierges but nobody noticed me to answer a question; my breakfast table was given away while I was getting more food...but as I say overall good and friendly service.
Philip
Stayed 3 nights in Sep 2018
Response from Wendy Shi on Oct 23, 2018
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
4/10 Poor
Ismo
Sep 16, 2018
Liked: Cleanliness
Disliked: Staff & service
Good hotel but be carefull not to be charged twice
Basically, good hotel and excellent location. My biggest complaint is that I used Hotels.com reward-night, so my stay was paid. Hotel wanted to charge me full price, and they reserved 200 Euros from my credit card, and still, after 2 weeks, they haven't released it.
Ismo
Stayed 1 night in Sep 2018
Response from Wendy Shi on Nov 14, 2018
Dear guests, thank you for staying at Shangri-la hotel,Changchun! You mentioned something about the refund of the deposit we very seriously, once again apologize to you. We will communicate with related departments, improve the service quality and strengthen personalized service for each guest. We also will continue to listen to your guest, let you feel at home! Look forward to your coming next time.
10/10 Excellent
Mircea, Boston
Sep 1, 2018
This hotel is up to the highest western standards, great room, great location for Changchun, clean, and excellent breakfast. The lounge was also very well staffed and always had items out for a quick snack, excellent place for working. I also chose this for the gym (stayed for 7 days), which had treadmills, weight-lifting stations, so overall I would definitely stay here again.
Mircea
Stayed 6 nights in Jul 2018
Response from Communacation on Sep 5, 2018
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
It’s not like a typical Shangri-la hotel I stayed at befor, the service at the front desk wasn’t so welcoming, we arrive at around 2am, they might be tired to show their patience. The room is ok, a bit old though. We booked a “big-bed” room, I think it means king size bed, but the bed is made by two twin beds, so there is a gap in the middle which made us no too comfortable. The horrible thing I have to mention is the other day when we want to head to the train station, we waited 20 minutes for the taxi to come, and another 20 minutes to just leave the hotel area. because the traffic around the hotel was so so bad! Especially at the parking entrance, the back gate when people coming off the bus or taxi. So I really suggest you to plan your trip earlier when leaving.
Verified traveller
Stayed 1 night in Aug 2018
Response from Communacation on Sep 14, 2018
Dear guest,
Thank you very much for choosing Shangri-la hotel,Changchun and leaving your comments and opinions. I'm sorry to say that you are not satisfied with your stay. The hotel management attaches great importance to your feelings, and has seriously communicated with the relevant department manager about this matter and taken corresponding improvement measures to further improve our service level and product quality. You are welcome to contact us in advance when you check in next time. We will do our best to arrange a car for you in advance. We apologize again for failing to meet your expectations. We sincerely hope to welcome you again.
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest.
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
I stay at this Shangri-la hotel twice a year. And finally, the rooms have been remodeled. (At least the ones I've stayed in.) Thus, rooms are now nice, fresh and comfortable. The buffets are still tasty. Breakfast buffets cost RMB137 and lunch buffets RMB167. (US$1 = RMB6.9.) Hotel's location is excellent. It's smack in the middle of downtown. Bank of China is close. Starbucks is right across the street, and KFC is nearby. From airport to hotel, taxi will cost you RMB100-120. From Changchun West rail station to hotel will cost about RMB30.
Joe
Response from Juliet Feng on Jan 27, 2017
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round. And We located in the very centre of the city’s financial, business and entertainment district, surrounded by Charter Shopping Centre, Wanda Shopping Plaza, Wanda International Cinema, Wal-Mart and Renmin Square. The hotel is only a 15-minute walk from Cultural Square, a 40-minute drive from the Changchun Longjia International Airport and 15 minutes from the Changchun Railway Station.
I look forward to welcoming you back to the hotel in the near future.
Excellent all around. Amazing well equipped gym and complimentary spa. Clean modern rooms and very friendly and attentive staff. Will definitely be back!
John
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest.
We have just completed the renovation on all guestrooms and serviced apartments. The brand-new guestrooms have been installed the most advanced PM2.5 filtration equipment, purifying the indoor air quality. The newly installed air conditioning system enables guests to adjust the indoor temperature to their preference all year round.
We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
6/10 Okay
Verified traveller
Jul 14, 2016
Standards Falling......
Horizon Club on the usual 22nd Floor was closed whilst under renovation....i.e. noisy drilling and hammering going on and vibrating throughout the hotel all day from around 0700.
Horizon Club breakfast/tea room temporarily moved to 3rd Floor in a small function room and was very cramped and no view to outside. Disappointing.
Concierge staff are unhelpful !
The buffet breakfast was great, one of the best I've ever had. It cost RMB137 (US$1 = RMB6.6.)
Although the room was comfortable, it could have used a refreshing. Wifi wasn't so good in certain parts of the room. So I went to business center, where it worked fine. It was no problem.
Fitness facility was fully equipped, and there was a good indoor pool for swimming laps.
They didn't bring the fruit on the second day. The Horizon Club benefits were good, but during the happy hour they should have a more varied selection. Also, besides the Horizon Club benefits this hotel is just nice rooms and nothing much else. We were also surprised that the health club did not let us borrow clothes.
Verified traveller
8/10 Good
J, US
Sep 18, 2015
Liked: Staff & service
Reasonable downtown hotel
The area is crowded therefore not convenient to get in and out. Also crowded around the hotel, The inside of room is pretty old and shows everywhere. It's a reasonable hotel, but not I expected for a 5-star hotel. The hotel second floor is like a warehouse, not a good fit for the hotel and probably shouldn't open to visitors.
My wife and I stayed at the Shangri-La hotel in Changchun for four nights at the beginning of August, 2015. Overall, our stay was very pleasant. The hotel is a solid four to five star hotel with all the amenities you would expect from an upscale property. I reserved my room and rate using Hotels.com in the United States. The hotel is business, traditional, and our room was very comfortable and well appointed. We were very pleased with the cleanliness and comfort of our room. There was an adequate number of electrical outlets for us to recharge and plug in our cellphones, iPads, and laptops. There was free wireless Internet access in the room and on the first floor. The Internet speed and reliability was very good for a hotel in China. The hotel had a well-equipped fitness center and a terrific breakfast buffet in the main restaurant on the first floor. It is a combination of Western and Chinese foods, with a large variety of food choices. Considering the price, quality, and comfort, this hotel was the right choice for our visit. For now, I believe the Shangri-La Hotel is the best choice for Westerners in Changchun. A new Hyatt Regency will open soon on Renmin Street. This will definitely give the Shangri-La strong competition.
Barry
6/10 Okay
Guo M.
Mar 15, 2015
Disliked: Room comfort
ok
not too bad, too expensive...............................................................................
Dear Guest,
Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. Also, thank you again for your good words, we will continue to do so and delight each guest.
We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
This is a beautiful hotel with great services! My check-in and check-out were prompt and very smooth! The room was amazing, extremely comfortable bed, cleaned/refreshed every day and a good wide selection of tv channels! Also, the staff was very nice and welcoming....couldn't have asked for a better experience! Will be staying there again when i revisit Changchun!
spacious rooms, exemplary service. Nice lounge with pleasant live entertainment. Great single malt scotch selection. Did not have a chance to try the tea tasting or other special features.
It is the best in Changchun but I did think the front desk at check needs to be more professional in terms of not letting people cut in line when I have been waiting in line. The hotel is very nice and the most expensive in Changchun
Top notch service, accommodations, and food. This hotel serves the local Volkwagen and Audi plants, and has a large number of German staff, all with very good English language skills.
Good location downtown. Convienient to everything and great high-end shopping right nerxt door. Service and food were excellent. Highly recomment the Horizon Club for drinks and meals!