Heat was not working in room we reserved, which was king bed, non smoking, maintenance there could've get it to work so they were in process of moving us to another room which was their suite, we were almost moved and manager showed up and was pretty vocal about not wanting us in that particular room cause it cost more money, so we had to psck everything up again and move to another room which was 2 queen beds, non smoking , the beds were not all that comfortable and the room was very dusty, we were very disappointed but so tired, it was almost midnight , so we just accepted it and didn't say anything. We didn't leave cause we were informed it was non refundable and I didn't want to have to lay out more money at another place to stay. Other personnel at front desk was friendly and considerate of our situation but we will not choose to stay here again!