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Reviews of Hotel Cristallo

4 out of 5
Hotel Cristallo
Via Pinerolo 5, Sestriere, TO

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 85 reviews" "
Rating 8 - Good. 40 out of 85 reviews" "
Rating 6 - Okay. 9 out of 85 reviews" "
Rating 4 - Poor. 2 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Stayed 3 nights in Mar 2023
Response from Martina on Apr 1, 2023
Dear,thank you for reviewIt was a pleasure to have you in hotel See you next time for another holidayBest Regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
This is the perfect place to stay in Sestriere for skiers since the bus stop, ski rentals, lift tickets, ski lifts & restaurants are so close.
Stayed 3 nights in Mar 2023
Response from Martina on Mar 29, 2023
Dear,thank you for the mailWe wait you again for next ski holidayBest RegardsMartina

10/10 Excellent

Ken, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, the location of the hotel is the best in Sestriere.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A very nice hotel, friendly service and a very nice restaurant. Excellent location near the ski lifts. The room facing the street had a wonderful view but was somewhat noisy.
Stayed 7 nights in Feb 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cristallo
Excellent ski trip! Hotel was good food was fine , rooms comfy.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy clean rooms near the ski slope. Friendly staff. Tasty breakfast.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Nice well positioned hotel, perfect for the ski slopes
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Right opposite the lifts
The staff were really lovely, esp. Claudia, who was really helpful. Great waiting staff and room always cleaned well
Stayed 7 nights in Mar 2018

8/10 Good

Paul , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Warm friendly hotel in perfect location. Beds comfortable pillows not great Breakfast very good comprehensive selection
Stayed 1 night in Mar 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Amazing location, great hotel with friendly staff and fantastic restaurant. If staying in Sestrierre this has to be your first choice!
Stayed 7 nights in Mar 2018

10/10 Excellent

Hamish, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for skiing 100m from the slopes
Good facilities / car parking . Boot room could have heated and ventilated boot racks but was fine. Spa temperatures could be warmer but these minor points are nitpicking. The staff were fantastic, helpful, kind and did everything to accomodate the guests. Prices were reasonable. Excellent .
Stayed 7 nights in Feb 2018

8/10 Good

ID

Liked: Cleanliness, room comfort
A comfortable Hotel
The Location is great - a few steps from the snow and the shops/restaurants area. Rooms, "SPA", and front desk service are quite basic but rooms were clean and comfortable. Great breakfast.
Stayed 1 night in Feb 2018

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Ski break.
Hotel very good.Super location.Room very good and breakfast excellent.Would definitely stay there again..
Stayed 2 nights in Jan 2018

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
great place to stay in Sestriere if you want to get to the lifts crossing the road and access local amenities with a 2min walk. friendly staff. little bit old fashioned facilities and decoration.

10/10 Excellent

Phil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straight across the road from the slopes.
Excellent stay. Great staff. Nice room. Would definitely go back.

8/10 Good

Travellermum

Liked: Cleanliness, staff & service, room comfort
Great location on edge of slope
Hotel rooms getting tired now - shower leaked. Average food in restaurant but staff all friendly and good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right up the top of the mountain
We stayed here for only night but found the hotel to be very comfortable. The reception was great, very friendly and informative. The room was large enough with a king bed. The only negative would have to be the ensuite. Very small. Overall a good place to put your head.

10/10 Excellent

Dave, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Straight opposite the lift pass office and slopes!
Fantastic hotel, fantastic location!!! You couldn't be any closer to the slopes without staying on the slopes. Very nice hotel, great facilities. Huge choice for breakfast. Rocco in the bar is a star. Some people have moaned about how hot it is in the rooms and yes it was warm but if you open the window a little it's fine..... Who'd have thought that......

10/10 Excellent

Huw, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Skiing
Feb 2015 - We've just got back from staying at Hotel Cristallo for a long weekend ski trip. The hotel is in a perfect location for skiing with the ticket office directly opposite and the lifts less than 50m away. The hotel is very clean with good rooms and showers. The steam room and sauna are a great addition after a day on the slopes, agree with others that the hot tub could be warmer but used it after the steam room so fine. We had a meal at the restaurant which was a very pleasant experience and the value was exceptional. Will be back next year.

10/10 Excellent

Steve, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Ski hotel so far in 9 years.
This hotel is fantastic, we did our own trip this as only wanted 4 days. The hotel is opposite the slopes and is almost ski in ski out, just a road a car park to cross on foot, Marcellin sport ski shop is next door. Hotel staff are great and were very friendly and helpful ( sorted our snow chain problems for us) The lounge & bar was alway warm and welcoming, the restaurant breakfasts consisted of a very large selection of hot and cold food, the evening meals also looked good too but we always eat out at the local restaurants in the evenings. My wife loved the king sized bed in our room and the maids turn down service in the evening. If you're lucky to get a front room you look out on to the ski slopes, so would we would go back, 100% yes, got a very good deal through Expedia too.

8/10 Good

Motorcyclist On Tour, Alps

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place for the nights stop
It was a stop for one night the restaurant was every limited as was the breakfast, but the staff were good friendly and the hotel was clean and tidy. We managed to get some wifi. Could have done with a little more life in the town but we were only there one night, Rooms were good and nice and clean.

8/10 Good

Alex, Boston

Liked: Cleanliness
Close to the ski slopes
Room- comfortable enough for two people and reasonably priced, their restaurant is fine, breakfast services are good. The location is excellent for skiers. The hotel offers an option to use their spa to shower if you are skiing during the day after the checkout time which is nice. On the negative the desk service is slow; spa, showers, jacuzzi, room decor - all need updating.

8/10 Good

David, London

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location,
Having stayed in many ski resorts throughout Europe, I was very pleasantly surprised at the facilities and service on offer at the Christallo. The staff were friendly, courteous and would go out of their way to help you. Breakfast was nothing special, but a lot better than most hotels in ski resorts. The location is nothing short of fantastic (20 metres to the slopes is not an exaggeration). However, someone has to do something about the heating, and find the switch that turns it down. Even with the heating off and the window open (albeit with the curtains shut), the temperature in the room was unbearable. It made the room extremely uncomfortable to sleep in, and it spoilt what would have otherwise been a perfect stay. Other than the heating, I would highly recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front slope with view and central

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed in the last 2 weeks of September so surrounding area was very quiet (the reason we stayed...) but the hotel staff were extremely helpful, even showing us the best places to walk in the mountains. The room was very spacious, great bed, extremely well maintained and clean. I would unreservedly recommend this hotel for winter (skiing) or summer (mountain sports) travel as it is near all the essential parts of Sestriere and the surrounding mountains.

10/10 Excellent

Manlio

Stayed 1 night in Jul 2023
Response from Martina on Aug 18, 2023
Buongiorno,ci fa piacere leggere la Sua soddisfazione per il soggiorno presso la nostra strutturaA presto

8/10 Good

Germana

Stayed 1 night in Jun 2023
Response from Martina on Jun 27, 2023
Buongiorno,la ringraziamo della Sua recensioneNella speranza di averLa nuovamente ospite presso l'hotel, colgo l'occasione per porgere Cordiali Saluti

4/10 Poor

Raffaello

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Il personale è stato molto gentile e disponibile. Purtroppo accettano gruppi di persone poco civili che si ubriacano e fanno rumore tutta la notte impedendo di dormire.
Response from Martina on Dec 28, 2022
Gentile Sig.Raffaello,ringraziamo della Sua recensioneSiamo spiacenti del problema causato da altri clienti presenti in strutturaNella speranza di averLa nuovamente nostro Ospite auguriamo Buone Feste

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bene
Buon hotel in centro, con vista bellissima e camere spaziose.
Stayed 2 nights in Aug 2022

8/10 Good

Michele

Stayed 2 nights in Aug 2022
Response from Martina on Aug 18, 2022
Buongiorno, ringraziamo della Sua recensione al termine del soggiorno presso la ns. struttura Nella speranza di averLa nuovamente come Ospite, porgiamo Cordiali Saluti

8/10 Good

Patrizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Manuel

Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Troppo caldo nelle camere Posizione ottima Colazione abbondante
Stayed 1 night in Jan 2020

10/10 Excellent

mauro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
natale 2019
tre giorni con mio figlio a sciare, personale gentilissimo,servizio ottimo, piatti di ottima qualità e di bella presentazione,di sicuro ci torneremo
Stayed 3 nights in Dec 2019

8/10 Good

Mirko, Livorno

Travelled with group
Liked: Cleanliness, staff & service, amenities
Positivo:cordialità e disponibilità del personale,camera ampia e silenziosa,letto comodo,posizione vicino alle piste Negativo: doccia mal funzionante,troppo caldo in camera,alcuni elementi della colazione ( bomboloncini con la crema all'interno ancora parzialmente congelata,alcune brioche non ben lievitate.
Stayed 2 nights in Dec 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in front of the skiing arena.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
God beliggenhet, mye trafikkstøy
Hyggelige ansatte, god beliggenhet i forhold til bakken. Bodde i 1. etg ut mot gaten, og merket mye støy fra tungtrafikk og fulløe folk utpå natten. Anbefaler åp bo litt opp i etasjene:)
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Downgrade Hotel Cristallo
Poor service, poor breakfast and poor bed quality. Clean rooms / facilities and good location next to ski lift and restaurants Would not stay in this hotel in next visit
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

6/10 Okay

Stefania rosa

Liked: Cleanliness
Stayed 2 nights in Feb 2019

6/10 Okay

giacomo

Disliked: Staff & service, property conditions & facilities, room comfort
Ringrazio la reception per la camera
La prima volta che ho soggiornato tutto ok ,dopo aver reclamato la camera prenotata perché mi avevano assegnato una camera inferiore. Questa volta ho prenotato una camera matrimoniale grande e mi hanno assegnato una piccola letti singoli e dopo il mio reclamo mi hanno dato una piccola con letto matrimoniale. Successivo reclamo e mi sono trovato in una matrimoniale grande e per disabili.Niente bidè,doccia con tenda appesa ad un tubo tenuto con nastro adesivo,tv senza canali con menu' in tedesco,frigo rotto inservibile,lenzuola bucate,peli nel letto,plastica nei materassi.Riscaldamento buono nel bagno ma in camera niente calorifero,solo un ridicolo ventilatore ad aria calda.Lampadine bruciate e una presa elettrica staccata dal muro.Buona la colazione.Check in da dimenticare.Dopo lo scherzo non ci sara un terzo soggiorno in questo hotel 4 STELLE.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in ottima posizione, con spa, ottimo staff
Piuttosto breve ma estremamente gradevole, avendo unito vacanza a lavoro la qualità dell'hotel mi ha reso estremamente piacevole il soggiorno.
Stayed 2 nights in Aug 2018
Response from Manuela Gillo on Aug 21, 2018
Gent.mo Ospite , riceviamo con piacere il suo feedback e La ringraziamo per i suggerimenti ; è davvero molto importante per noi il giudizio dei Nostri Ospiti . Speriamo di poterla nuovamente accogliere presso l'Hotel Cristallo Cordiali saluti Manuela Gillo

8/10 Good

Enrico

Liked: Cleanliness
Buono ma...
Soggiorno piacevole in piena estate, albergo in zona centrale con accoglienza cortese. Albergo con arredamento datato ma in buone condizioni. Buon rapporto qualità prezzo. La zona benessere è completa di tutto ma in un’area un po’ limitata. La colazione è migliorabile nella qualità e quantità dei prodotti offerti.
Stayed 5 nights in Aug 2018
Response from Manuela Gillo on Aug 21, 2018
Gent.mo Sig. Enrico , siamo soddisfatti di leggere nella Sua recensione il feedback positivo e speriamo di poterLa accogliere nuovamente presso l'Hotel Cristallo !

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Albergo molto comodo ai servizi. Camere confortevoli.
Stayed 1 night in Jul 2018
Response from Manuela Gillo on Aug 21, 2018
Gent.mo Ospite , La ringraziamo per avere contribuito alla web reputation della struttura e speriamo di poterla accogliere nuovamente presso l'Hotel Cristallo ****

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau séjour
Hôtel idéalement situé, bon rapport qualité prix, bonne table et personnel très aimable

6/10 Okay

Domi, grenoble

Liked: Cleanliness, staff & service
Proche des pistes
Décoration un peu vieillotte, les chambres sur l’arrière n’ont aucune vue, très sombres
Stayed 2 nights in Mar 2018

6/10 Okay

francesca, milano

Disliked: Staff & service, property conditions & facilities, room comfort
overbooking all'arrivo
siamo arrivati alle 16 e ci è stato detto che l'hotel era in overbooking per colpa di expedia. dopo un pò ci dicono che hanno trovato una camera al villaggio olimpico. arriviamo e dopo varie insistenze ci viene detto che il costo della camera è di 166€. visto che abbiamo pagato 263,94€. siamo tornate al Cristallo infuriate e "guarda caso" ci hanno trovato una camera... All'inizio volevano anche farci credere che fosse superiore a quella prenotata invece era esattamente come quella pagata. Non ho parole... non so di chi sia la colpa (loro hanno detto Vostra) però non è il modo di fare. dopo questo ci hanno proposto una trattamento alla SPA omaggio a testa, ieri mattina ci hanno anche proposto di fermarci una notte in più. insomma la direttrice ha fatto di tutto per riparare. noi non abbiamo accettato nulla anche perchè avevamo altri programmi però mi chiedo..se non ci fossi stata io a lamentarmi, mia sorella che era con me, non si sarebbe neanche chiesta quanto costava il Villaggio Olimpico e sarebbe rimasta li REGALANDO 100€. al Cristallo. non lo trovo giusto. abbiamo inoltre richiesto la fattura ma hanno detto che non sono loro a doverla emettere. è vero?
Stayed 1 night in Mar 2018