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Reviews of Água Hotels Mondim de Basto

4 out of 5
Água Hotels Mondim de Basto
Monte da Paradela, Mondim de Basto

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 202 reviews" "
Rating 8 - Good. 82 out of 202 reviews" "
Rating 6 - Okay. 15 out of 202 reviews" "
Rating 4 - Poor. 7 out of 202 reviews" "
Rating 2 - Terrible. 3 out of 202 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eyal, Calabasas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful locations I’ve ever been to with amazing views from every corner and direction.
Stayed 1 night in Jun 2023
Response from Equipa Agua Hotels Mondim de Basto on Jun 20, 2023
Dear Guest, Thank you for your nice review.It was a pleasure to have you as our guest and we will be delighted if you return.Kindest regardsAgua Hotels Mondim de Basto Team

10/10 Excellent

jorge, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and quiet place
Stayed 1 night in Jun 2022

10/10 Excellent

António

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irrepreensível em todos os aspectos
O Hotel é excelente. Os funcionários são muito simpáticos e atenciosos. A paisagem é deslumbrante e as piscinas interiores são ótimas e com vista privilegiada para a serra que circunda o hotel. O pequeno almoço é bastante variado com uma excelente seleção de doces, para além das habituais carnes frias. O quarto é amplo e confortável. Tenciono voltar a este hotel.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

SílviaSilva, Braga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Hotel tem excelentes instalações. A localização é do melhor. Os quartos atendendo à qualidade do hotel deveriam ser melhorados, as toalhas deveriam ser mudadas todos dias sem solicitação.
Stayed 2 nights in Aug 2020
Response from Borges on Sep 12, 2020
Estimado Hospede, Obrigada pelo seu comentário relativamente à Vossa recente estadia no Agua Hotels Mondim de Basto. Ficamos muito agradados pelas Suas palavras e por saber que gostou de estar na nossa companhia. Tomamos nota das suas sugestões é algo que vamos ponderar cuidadosamente e avaliar possível impacto. Esperamos no futuro voltar a recebê-lo no nosso hotel. Com os melhores cumprimentos. Diretor de Hotel

10/10 Excellent

dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Michelle

Liked: Cleanliness
Appearance much better than content
The hotel is located high on a hill outside Modim de Basto, and the surrounding landscape is beautiful. The architecture is suitable for the landscape - the floors on the side of the hill where the 5th floor is the highest and the first floor is at the bottom. Very nice building and gardens. The room we received on the fifth floor was a higher standard than the room we received on the first floor through booking.com - so we recommend asking for a room on the 5th floor (reception floor). There was no difference in price, on the contrary - 4 euros cheaper. Spacious room Huge balcony, bathroom, bottle of mineral water. There is also no coffee making facilities in this room or the other. Towels – only 2 normal size and 2 tiny the size of a cleaning cloth. Not as expected from a 4* hotel. We were amazed and angry when we found out that the hotel charged the credit card - in advance and thus prevented us from using/ choosing another payment method. When I made the booking at hotels.com I chose the option "pay later" at the hotel. This option is more expensive. The breakfast – Not as expected from a 4 star hotel. During this trip we stayed at 2 other 4 star hotels (North Portuga ) and the standard of breakfast was higher. Water in the pools – cold for swimming in October. I can't give my opinion about the a/c as it wasn't essential during our one night stay
Stayed 1 night in Oct 2018

10/10 Excellent

Emer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Muito obrigado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exmo (a) senhor (a), Muito obrigado. Felicidades Atentamente JB

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Very quiet in country
Nice pool (although could be cleaner). Nice facilities include sauna, steam room, outdoor pool and very small indoor pool). Very quiet location outside of Mondim de Basto. Great location to visit Douro Valley, charming traditional villages, and great national parks for hiking. Quiet rooms. Breakfast buffet ok. Hotel run down. Cheap construction. Needs remodeling. One of the restaurant staff outrageously rude. Overall, we recommend hotel for the price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hidden gem
Brilliant secluded place. We stayed in one of the villas and the views were breath taking. Restaurant was lovely and the service was also very good.

2/10 Terrible

CP, London

Disliked: Staff & service, property conditions & facilities, room comfort
Tired and worn hotel - photos are misleading
On arrival we were checked into a double room when we had booked a twin. When I went back to reception to complain they said they couldn't change the room that evening so instead brought spare sheets and changed the beds the day after. Disappointing given we had clearly booked a twin room, plus the spare sheets were damp. The room was ok, but the fridge didn't work and the air conditioning is centrally controlled and was too warm and ineffective. Our view of the mountains was blighted by a JCB digger which also woke us up on the first morning around 9am. They're clearly doing some work to the grounds, which to be fair are very well kept. The hotel is worn and sad, has no atmosphere and smells of chlorine throughout. The indoor pool is smaller than the photos suggest. We ate in the restaurant on the first night and it was terrible. We decided to book ourselves in to a different hotel for the second of our three night stay and were very pleased we did! Would not recommend this hotel, very disappointed and really negatively affected our holiday.

10/10 Excellent

Janet, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is it.
Off the beaten path. Once you arrive you will think you are in a dream. Hotel is very modern. Amenities superb. Gardens and architural quirks within the hotel very pleasing. Spa services, indoor heated pool, also two outdoor pools. Family friendly. Breakfast abundant. Nearby village has supermarket and many restaurants. Enjoy.

8/10 Good

FS & KT, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road Trip Favourite
This hotel was a pleasant surprise! We are a young couple with no kids and were looking for a relaxing stopover during a road trip in the district! We were impressed by the facilities, our room had a river view, very spacious with balcony and indoors jacuzzi. Staff and quality of service were also impeccable and to top it up we had lovely evening tanning by the pool. Most of other guests were couples with small children but we were not even bothered by that. this is a perfect choice for a 1 to 2 nights getaway.

10/10 Excellent

John, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing stay
Excellent value! Good hotel, good services

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Equipa Agua Hotels Mondim de Basto on Mar 22, 2024
Estimada Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-los no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Equipa Agua Hotels Mondim de Basto on Mar 22, 2024
Estimado(a) Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-los no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

6/10 Okay

Rostand

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Equipa Agua Hotels Mondim de Basto on Mar 22, 2024
Estimado(a) Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-los no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

8/10 Good

Luis

Stayed 1 night in Jan 2024

10/10 Excellent

Jean-Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel a une vue imprenable
Stayed 1 night in Jan 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Wilker Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes acomodações.
Stayed 1 night in Sep 2023

8/10 Good

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Equipa Agua Hotels Mondim de Basto on Jun 20, 2023
Estimado Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-lo no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with great facilities, it’s quite a drive to get there, but it’s worth it. Staff is very friendly.
Stayed 1 night in May 2023
Response from Equipa Agua Hotels Mondim de Basto on May 16, 2023
Dear Guest, Thank you for your nice review.It was a pleasure to have you as our guest and we will be delighted if you return.Kindest regardsAgua Hotels Mondim de Basto Team

10/10 Excellent

Angela

Stayed 1 night in May 2023
Response from Equipa Agua Hotels Mondim de Basto on May 16, 2023
Estimada Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-la no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

10/10 Excellent

Cláudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Mikael

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia correu muito bem, ficamos apenas uma noite, mas foi o suficiente para escapar a confusão da cidade... Recomendo adoramos tudo
Stayed 1 night in Jan 2023
Response from Equipa Agua Hotels Mondim de Basto on Feb 7, 2023
Estimada Hospede,Gostaria de agradecer os comentários que teve a gentileza de partilhar, relativamente à sua recente estada no Agua Hotels Mondim de Basto.É bastante importante para nós ficar a saber que conseguimos atingir o nosso objetivo principal, que é servir bem os nossos Clientes, como sucedeu com a sua estadia Esperamos no futuro voltar a recebê-lo no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

6/10 Okay

Verified traveller

Liked: Cleanliness
As expetativas sobre o hotel eram altas, mas fiquei um pouco desiludida. As piscinas interiores eram agradáveis e o quarto fica um pouco aquém. Deviam dar mais instruções sobre o que é obrigatório levar para as piscinas. Fazem os hóspedes pagaram mais do que a respetiva reserva.
Stayed 1 night in Jan 2023
Response from Equipa Agua Hotels Mondim de Basto on Feb 7, 2023
Estimado Hóspede,Obrigada por utilizar parte do seu tempo para nos dar a sua opinião sobre as nossas instalações e serviços. Infelizmente, não satisfizemos todas as suas expectativas. Por favor aceite as nossas sinceras desculpas pelo incómodo causado. Tomamos bem nota de todos os pontos mencionados para melhorar a curto prazo. Esperamos ter o prazer de o receber de novo e em breve.Com os nossos melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

10/10 Excellent

Elisabete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Equipa Agua Hotels Mondim de Basto on Feb 7, 2023
Estimado Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-lo no nosso hotel.Com os melhores cumprimentos.Equipa Agua Mondim de Basto

10/10 Excellent

Bruno

Stayed 1 night in Dec 2022
Response from Equipa Agua Hotels Mondim de Basto on Feb 7, 2023
Estimado Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-lo no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

10/10 Excellent

Dora

Stayed 1 night in Dec 2022
Response from Equipa Agua Hotels Mondim de Basto on Feb 7, 2023
Estimada Hóspede,Muito obrigado pelo tempo que disponibilizou para publicar a Sua avaliação sobre recente estadia Agua Hotels Mondim de Basto.Esperamos no futuro voltar a recebê-lo no nosso hotel.Com os melhores cumprimentos.Equipa Agua Hotels Mondim de Basto

8/10 Good

Hugo

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Xurxo

Stayed 1 night in Oct 2022

4/10 Poor

António

Disliked: Staff & service, room comfort
Dofrivel
Atendimento no pequeno almoço muito mau por parte de um colaborador. Não nos indicou a mesa a sentar, e depois de estarmos sentados e já a tomar o pequeno almoço questionou que nos devíamos ter sentado noutra mesa. Incrível a atitude do vosso colaborador
Stayed 2 nights in Nov 2022

10/10 Excellent

Sergio

Stayed 2 nights in Nov 2022

8/10 Good

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff muito simpático sempre atento e prestável. Destaque para o Sr Jorge team leader fantástico anfitrião! Pormenores menos positivos: três elevadores para chegar de um lado ao outro, vários hospedes, tal como nós um pouco desorientados dentro das instalações. Marcação para spa , marcação para refeições, se vamos para relaxar ( que conseguimos perfeitamente) não gostamos de ter horas para poder disfrutar das instalações. No geral, destacamos o silêncio no quarto, a paisagem, o atendimento, a simpatia de todos. Muito bom.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sergio

Stayed 2 nights in Oct 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

jo

Stayed 6 nights in Aug 2022

6/10 Okay

Eicher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hôtel très simple et plutôt vieillissant. Équipement des chambres de mauvaise qualité et meubles « IKEA ». Belle vue et belle piscine.
Stayed 4 nights in Aug 2022

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

Jose

Stayed 1 night in Jun 2022

6/10 Okay

Berna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Fábio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

David

Stayed 2 nights in May 2022

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022