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On the beach, white sand, beach towels, snorkelling
On the beach, white sand, beach towels, snorkelling
On the beach, white sand, beach towels, snorkelling
Outdoor pool, pool umbrellas, pool loungers

Guest reviews

2.8/5
78 reviews
Guests rated this property 2.9/5 for cleanliness.

Popular amenities

Pool
Breakfast included
Parking included
All-inclusive
Air conditioning
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationCayo Santa Maria Dolphinarium8 min drive
Popular LocationPlaya Las Gaviotas10 min drive
AirportCayo Santa Maria (SNU-Santa Clara)12 min drive
Popular LocationCamilo Cienfuegos National Museum72 min drive

Choose dates to view prices

  • Junior Suite

    Room amenities

    • 440 sq ft
    • Sleeps 3
    More detailsJunior Suite
  • Junior Suite (Superior)

    Room amenities

    • 440 sq ft
    • Sleeps 3
    More detailsJunior Suite (Superior)
  • Deluxe Suite

    Room amenities

    • 791 sq ft
    • Beach view
    • Sleeps 3
    More detailsDeluxe Suite

About this area

Cayo Santa Maria

Located in Cayo Santa Maria, Grand Memories Santa Maria - All Inclusive is on the beach. Local points of interest include Playa Las Gaviotas and Cayo Santa Maria Dolphinarium.

Visit our Cayo Santa Maria travel guide
Map
Popular Location

What's nearby

  • Cayo Santa Maria Dolphinarium - 8 min drive
  • Playa Las Gaviotas - 10 min drive
  • Camilo Cienfuegos National Museum - 72 min drive
  • Caibarien Beach - 77 min drive

Restaurants

  • BUFFET RESTAURANT — 1 min walk
  • GRAZIE ITALIAN RESTAURANT — 1 min walk

About this property

Grand Memories Santa Maria - All Inclusive

Family fun at the shore
Spend the day playing on the beach then return to dine at one of Grand Memories Santa Maria - All Inclusive's 5 restaurants. All 342 rooms offer balconies or patios, minibars and TVs with satellite channels. Other amenities available to guests include coffee/tea makers, hairdryers and safes. Limited housekeeping is available.
Grand Memories Santa Maria - All Inclusive offers 342 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies or patios. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is provided on a limited basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: WiFi (CUP 1 per hour)

Parking and public transport

  • Free self parking
  • Free nearby parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 5 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar

Things to do

  • Beach volleyball
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Outdoor pool

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (limited)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 4:00 PM and noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for wireless Internet in public areas: CUP 1 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Grand Memories Santa Maria - All Inclusive and receive a full refund?
Yes, Grand Memories Santa Maria - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Memories Santa Maria - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Grand Memories Santa Maria - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at this property?
Check-in is from 4:00 PM to noon. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive.
Where is this property located?
Nestled on the beach, this Cayo Santa Maria resort is 4.1 mi (6.5 km) from Playa Las Gaviotas and 4.8 mi (7.8 km) from Cayo Santa Maria Dolphinarium.

Guest reviews

Overall score and ratings for Grand Memories Santa Maria - All Inclusive

2.8
Guest rating
5 - Excellent
11
4 - Good
18
3 - Okay
12
2 - Mediocre
22
1 - Poor
15
2.9
Cleanliness
3.1
Service and Staff
2.3
Amenities
2.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

beautiful beach and good food at the buffet despite long queues to get it. Room needs to be totally refurbished to be compared to an European 5 stars resort! However, the staying was pleasant!

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent condition great attention super nice Súper clean the rooms bathroom excellent love the place

Stayed 2 nights in Nov 2019

1/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

My experience is excellent because the hotel have comfortably, the staff is very friendly, the food is too much and more Thank you

Stayed 3 nights in Sep 2019

2/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The worst experience. I will never go back to this hotel.

Stayed 2 nights in Aug 2019