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Reviews of Super 8 by Wyndham Casper West by the River

2 out of 5
Super 8 by Wyndham Casper West by the River
3838 C Y Avenue, I 25 Exit 188b, Casper, WY

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Breakfast was limited. No protein .
Stayed 1 night in May 2024
Response from Candie Koehn on May 21, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service
The staff were nice. Jade checked us in. She was very friendly and helpful. It was very good to have some veggies and cheese there. The mattress in our room was lumpy and very soft.
Stayed 1 night in May 2024
Response from Candie Koehn on May 21, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jade checked us in and she was very friendly and sincere about us enjoying our stay. Breakfast was typical but the area was fully stocked. We would stay here again.
Stayed 1 night in May 2024
Response from Candie Koehn on May 21, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good. I will share your comments with team.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality motel, excellent service
Stayed 3 nights in May 2024
Response from Candie Koehn on May 15, 2024
Thank you for taking the time to tell us about your stay. We hope rest of your trip went good.

4/10 Poor

Meg

Travelled with family
Liked: Amenities
Thin wall, thin floor. Truck idling noises. But staff and service were very good.
Stayed 1 night in May 2024
Response from Candie Koehn on May 15, 2024
Thank you for taking the time to tell us about your stay. We hope rest of your trip went good.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean rooms, and overall friendly and safe environment!
Stayed 1 night in May 2024
Response from Candie Koehn on May 15, 2024
Thank you for taking the time to tell us about your stay. We hope rest of your trip went good.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Staff in the business
Stayed 1 night in May 2024
Response from Candie Koehn on May 15, 2024
Thank you for taking the time to tell us about your stay. We hope rest of your trip went good.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a typical room for a super 8 but what was really great about this place was how friendly the staff was. They also had popcorn popping when I checked in for guests to enjoy. They also had complementary snacks and breakfast in the morning. It's near a lot of places to shop and eat as well so very convenient if you just need somewhere to stop for the evening.
Stayed 1 night in Apr 2024
Response from Candie Koehn on May 7, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Candie Koehn on May 7, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Candie Koehn on May 1, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

8/10 Good

Poul

Travelled with group
It was ok but not great. Dated property with a very average breakfast. At least they offered fresh fruit for breakfas.
Stayed 1 night in Apr 2024
Response from Candie Koehn on May 1, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

6/10 Okay

Nav

Business traveller
Liked: Staff & service
Situated in a dilapidated business zone and filled with construction workers who like to cut loose after a day at work. Not a restful place.
Stayed 1 night in Apr 2024
Response from Candie Koehn on May 1, 2024
We have address this issue and they are no longer here.

4/10 Poor

Phillip

Stayed 6 nights in Apr 2024
Response from Candie Koehn on May 21, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candie Koehn on Apr 25, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Apr 2024
Response from Candie Koehn on Apr 25, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

6/10 Okay

Juan

Liked: Staff & service
Nothing surrounding motel. Other than that it was an okay place to stay
Stayed 6 nights in Apr 2024
Response from Candie Koehn on Apr 25, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All looks good, clean and comfortable
Stayed 1 night in Apr 2024
Response from Candie Koehn on Apr 25, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Wanda

Stayed 1 night in Apr 2024
Response from Candie Koehn on May 10, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People were loud, yelling and screaming all night, sounded like people were fighting a few times, someone was playing loud music from 6pm to 1am. I found a dirty, used tissue in the bed sheets after i had just checked in, i told the front desk, and no one showed up to change bed sheets, slept in the most uncomfortable chair the first night. I would never stay here again.
Stayed 7 nights in Apr 2024
Response from Candie Koehn on Apr 19, 2024
Our Sincere Apologies. We have visited with our housekeeping team on this matter and the desk clerks for not bring it to our attention. We hope the rest of your trip went good.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candie Koehn on Apr 18, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candie Koehn on Apr 9, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

6/10 Okay

LORI

Disliked: Property conditions & facilities
I liked that I only needed to be there one night.
Stayed 1 night in Mar 2024
Response from Candie Koehn on Apr 9, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

cloyd

Liked: Cleanliness, staff & service
Nice view
Stayed 1 night in Apr 2024
Response from Candie Koehn on Apr 9, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Gerd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, free popcorn & veggie stuff in lobby.
Stayed 1 night in Apr 2024
Response from Candie Koehn on Apr 4, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Donna

Disliked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Candie Koehn on Apr 4, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Staff was awesome!!
Stayed 4 nights in Mar 2024
Response from Candie Koehn on Apr 2, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only downside is there is no elevator therefore it is not handicap assessable
Stayed 4 nights in Mar 2024
Response from Candie Koehn on Apr 2, 2024
We do offer a handicap ramp that access to the 1st floor

10/10 Excellent

Greg, Sherwood Park

Travelled with family
Liked: Staff & service
Staying one night...room very dusty and dirty...bathroom fan needs cleaning or replacement...adequate for one night...would not stay here again.
Stayed 1 night in Mar 2024
Response from Candie Koehn on Apr 2, 2024
Our Sincere Apologies that we did not meet your expectations. We are looking into this matter.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I travel through Casper. It is a quiet location. Affordable option and clean and the staff is always great.
Stayed 1 night in Mar 2024
Response from Candie Koehn on Mar 26, 2024
We are so glad you enjoyed your stay. We hope the rest of your trip went good.

10/10 Excellent

Sid

Stayed 1 night in Mar 2024
Response from Candie Koehn on Apr 14, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

8/10 Good

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was small, however very comfortable and clean. The staff were excellent and very accommodating and friendly. Enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Candie Koehn on Mar 23, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Josie

Stayed 1 night in Mar 2024
Response from Candie Koehn on Apr 9, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Brandon

It was perfect for my trip.
Stayed 2 nights in Mar 2024
Response from Candie Koehn on Mar 19, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good

10/10 Excellent

Delaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The lobby was clean and welcoming. When we arrived they were serving veggies and cheese. Also they had just popped fresh popcorn. The rooms were clean and the price was very affordable.
Stayed 1 night in Mar 2024
Response from Candie Koehn on Mar 19, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good

8/10 Good

ellen

Travelled with group
Liked: Cleanliness, staff & service
It was fine.
Stayed 1 night in Mar 2024
Response from Candie Koehn on Mar 12, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and great price. I enjoyed my stay here and will definitely stay again.
Stayed 1 night in Mar 2024
Response from Candi Koehn on Mar 12, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

10/10 Excellent

Attila

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Really friendly and nice staff! Clean room. Mattress could be better otherwise it’s a good place to stay for a night!
Stayed 1 night in Feb 2024
Response from candie on Mar 5, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

8/10 Good

Stephanie

Stayed 2 nights in Feb 2024
Response from candie on Feb 27, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from candie on Feb 27, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from candie on Feb 27, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good

2/10 Terrible

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was like sleeping on a rock. I didn’t sleep at all and had a two hour drive ahead of me to get home. I’d rather pay more a night and get a comfortable bed than stay at Super 8 again.
Stayed 2 nights in Feb 2024
Response from Candie on Feb 15, 2024
We're sorry you were unhappy- We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Gracie

Stayed 1 night in Feb 2024
Response from Candie Koehn on Mar 21, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Complaints
Very nicely maintained facility. Great value!
Stayed 1 night in Feb 2024
Response from Candie on Feb 9, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent for a less expensive hotel.
Stayed 1 night in Feb 2024
Response from Candie on Feb 9, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite
Stayed 2 nights in Feb 2024
Response from Candie on Feb 9, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very friendly and rooms were clean. Had lots of parking
Stayed 2 nights in Feb 2024
Response from Candie on Feb 9, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

8/10 Good

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Liked price and clean. A little outdated
Stayed 1 night in Jan 2024
Response from Candie on Jan 30, 2024
Thank you for taking the time to tell us how your stay was. We hope the rest of your trip went good.

10/10 Excellent

Trenna

Stayed 1 night in Jan 2024
Response from Candie Koehn on Mar 21, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
For the price it was better than I expected. I have my doubts but booked a room anyway; I was not disappointed.
Stayed 1 night in Jan 2024
Response from Candie on Jan 30, 2024
We are so glad we didn't disappoint you. We hope you stay again. Thank you for taking the time to tell us how your stay was.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service
Stayed 1 night in Jan 2024
Response from Candie on Jan 30, 2024
Thank you for taking the time to tell us about your stay. We hope the rest of your trip went good.