Basic Room, 1 Queen Bed, Non Smoking
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Reviews of Royal Inn

2 out of 5
Royal Inn
440 East A Street, Casper, WY

Reviews

6.4
Rating 10 - Excellent. 85 out of 450 reviews" "
Rating 8 - Good. 116 out of 450 reviews" "
Rating 6 - Okay. 95 out of 450 reviews" "
Rating 4 - Poor. 74 out of 450 reviews" "
Rating 2 - Terrible. 80 out of 450 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat in the rooms Standing water in the shower
Stayed 2 nights in May 2024

4/10 Poor

Garry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down and poor area
Stayed 1 night in Apr 2024

10/10 Excellent

Mykeall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys are awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Noel

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here and the staff are amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Noel

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like family there and they were super nice and it was clean!
Stayed 2 nights in Apr 2024

6/10 Okay

Jaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was amazing! In these days finding a motel/hotel for und $75 a night is rare, the rooms are clean, the stay was quiet, I recommend staying here if your not into paying over gouging prices that other motels charge for the same quality. Thank you Royal Inn for the pleasant stay! I'll definitely spread the word! Cheers!
Stayed 1 night in Apr 2024

10/10 Excellent

Dean, Apopka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent rooms great rate.
Stayed 1 night in Apr 2024

10/10 Excellent

Latisha

Liked: Staff & service, amenities
The service was good ,every thing convenient,bathroom immaculate.bed very good I slept a 5 hour I was press for time Well rested great time.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would've rather slept in my car
It's hard to describe accurately, but the room wasn't, "dirty," per say, but it felt gross. The smell of the room wasn't pleasant, but I couldn't really figure out why. There wasn't any trash anywhere and the bed looked fine, but something told me to sleep on top of the covers, not in. Look I've got really low standards especially for cheap places like this. I'd give almost every Motel 6 room 5 stars for the price point. This place just felt run down and poorly taken care of. If my car wasn't full of stuff I would've just reclined my seat and slept in my car and I would've been more comfortable and gotten more than 2 hours of sleep.
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

aj

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You do your own house keeping and the facility is definitely outdated. It's cheap and if you're looking for a roof and shower and nothing more, it will do. The room was a bit musty so bring your own air freshener.
Stayed 7 nights in Jan 2024

4/10 Poor

Denice

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Oh dear!
The woman at the desk was awesome, but the room was far less than desirable. It smelled like it was absolutely soaked in [human?] urine. I dont mean a little, i mean it was like being in a dirty diaper pail. The stench was HORRIBLE. The mattress, well, i slept on springs, there was no padding between the innersprings and the mattress fabric. There also seems to be a bug issue. I saw several dark insects on the walls. The room itself was well cleaned. I really wish i could say better things,(because the clerk was so nice and the outside was respectable) but i just cant. It was a miserable night because of the overwhelming pee smell.
Stayed 1 night in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023

6/10 Okay

Douglas

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

alexis

Liked: Staff & service
great price
Stayed 4 nights in Dec 2023

6/10 Okay

Melissa

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Nice people who work there however carpet very dirty chair disgusting drawers broken needs paint inside the outside need some help serious help
Stayed 2 nights in Nov 2023

10/10 Excellent

DARIN

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property is old and doesnt look like much when you drive up but my room was very clean and cozy and the woman who checked me in was very nice and helpful. I'd stay here again in a heartbeat!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Billy

Business traveller
Liked: Cleanliness, staff & service
This was a no-frills motel. If you were looking for no-frills at a good price, this is your place. The TV remote was never found.
Stayed 1 night in Oct 2023

2/10 Terrible

Giovonni

Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE
This place is very old ran down the room. I stayed in particularly smelt like cat pee very strong very gross. The beds weren’t that comfortable. I found hair in the towels that were supposed to be clean. I was just not a cleanly visitor friendly place to be, and it’s in the bad part of town, cops follow you in and out.
Stayed 1 night in Oct 2023

2/10 Terrible

Lisa

Stayed 3 nights in Sep 2023

6/10 Okay

Songpgon, Lander

Travelled with family, Business traveller
Good
Stayed 1 night in Sep 2023
Response from General Manager on Oct 12, 2023
If you had any issues with your stay, please let us know. We are always striving to be better and to make everyone's stay better.

2/10 Terrible

Whitney

Stayed 1 night in Aug 2023
Response from General Manager on Oct 12, 2023
Please let us know if there is anything that we can do to improve. We would appreciate it if you could let us know.

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 12, 2023
Thank you for your review. If we can do anything to improve, please let us know. We would appreciate it.

6/10 Okay

Lawrence

Disliked: Property conditions & facilities
Very basic - old condition
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 12, 2023
We are currently in the process of remodeling the room and getting newer updated furniture. Thank you for your review and if there is anything we can do to improve, please let us know.

6/10 Okay

Anne

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was very nice but people milling around n such..kinda like a bunch of them all live there . Room smelled awful n smokey.. carpet gross
Stayed 1 night in Sep 2023
Response from General Manager on Oct 12, 2023
We are terribly sorry for the issues that you had to deal with. We are currently remodeling our rooms. They will be updated and have newer furnishings. If there is anything else we can do. Please let us know.

8/10 Good

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Oct 12, 2023
Thank you for your review. If there is anything we can do to improve ourselves. Please let us know.

2/10 Terrible

Thelma

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Towels only from 11 to 2. They don't supply any made service. No toiletries or sheets after first night.
Stayed 2 nights in Aug 2023
Response from management on Aug 29, 2023
Towels are only from 11 to 2 because that is when we have laundry staff to be able to keep up with the laundry. Maid service in upon request only. Toiletries can be received from the front desk and are upon request. Sheets are a part of the maid service.

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from management on Aug 29, 2023
Thank you for the positive review.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are comfortable and spacious. Clean and cozy. All the employees were kind and very helpful!!!
Stayed 2 nights in Aug 2023
Response from management on Aug 29, 2023
Thank you for the positive review and thank you for choosing us for your stay.

2/10 Terrible

Jim

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Oct 12, 2023
We are sorry you did not have the best experience. Please let us know so we can make sure to improve your experience the next time you stay. We always appreciate your business and any insight how we can do better for you.

4/10 Poor

David

Disliked: Property conditions & facilities
A cheap but not first class stay
The coffee maker did not work. Outside vending machines did not work. The lobby was less than desirable. Although it was supposed to be a non-smoking room, it definitely was smoked in. Unfortunately, I had a barking dog next-door as well. A hole was punched in the bathroom door. However, on the plus side, everything was clean and tidy. And the price is certainly fine.
Stayed 1 night in Aug 2023
Response from management on Aug 29, 2023
We will make sure that all the issues that you have pointed out are fixed and we hope you will choose us again for you next stay. We do appreciate any and all feedback that you can provide.

10/10 Excellent

RICHARD, West Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, nice people.
Response from management on Aug 29, 2023
Thank you for choosing us and hope to see you again.

6/10 Okay

Stephen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked into the motel we noted police there, who stayed for well over an hour—something that did not inspire confidence and a feeling of safety. The property had a rundown appearance in a neighborhood that looked run down.
Stayed 1 night in Aug 2023
Response from management on Aug 29, 2023
We do apologize that you did not have the best stay. We are currently working to make the hotel a safer and more reputable place to stay as well as the appearance. The neighborhood is partially on a business neighborhood and a residential neighborhood. We appreciate the any and all feed back that we receive.

10/10 Excellent

RICHARD, West Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at check in was very helpful.
Stayed 1 night in Aug 2023
Response from management on Aug 29, 2023
We appreciate the positive review. We hope you had a great stay and hope to see you again.

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff. Run down rooms.
Staff was nice. This inn was very dirty and the rooms were extremely run down. There was hair on the counter and in the bath and the shower did not drain well. There were crumbs under the sheets, what looked like yogurt stains on the floor, the room smelled of wet dog and the stairwell smelled strongly of cigarette. The rooms were extremely outdated.
Stayed 1 night in Aug 2023
Response from management on Aug 29, 2023
Thank you for the feedback. We will get all the issues that you have pointed out fixed in a timely manner and hope you will give us another chance and stay with us again.

4/10 Poor

Brooke

Disliked: Cleanliness, property conditions & facilities
I would not recommend staying here. I felt unsafe due to the condition of the property as well as people around the property. I saw some bugs on the bed cover as well...I would have left but there were no other hotels available and I needed a place to take a break from driving. I would not stay again.
Stayed 1 night in Jul 2023
Response from management on Aug 29, 2023
We do appreciate the feedback we will make sure that the issues that you had are addressed. This is not acceptable at all, and we really apologize. As for safety we have 24-hour surveillance on property as well as staff that monitor the property 24 hours a day.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady that checked me in gets 5 stars but this hotel is a dump. I checked in at 11:30pm and a bum was sleeping in the lobby. The room was dirty, and the place was last remodeled in 1940 when it was built. The transients that love there were out walking a half a dozen dogs when i got there. Then they were moving stuff around all night long. I wouldn’t stay there again if they paid me. I was amazed that my vehicle and the stuff in it was still there in the morning.
Response from management on Aug 29, 2023
We do apologize that you did not have the best stay. We have addressed all your concerns and have fixed what we could. We are currently working on updating and remodeling the rooms as well. We appreciate the feedback that you have provided.

4/10 Poor

Mohammad B

Disliked: Cleanliness, property conditions & facilities
Room was non-smoking, however inside the room smell was everywhere
Stayed 1 night in Jul 2023

2/10 Terrible

Mara

Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE STAY!!!! 10/10 would never recommend this place to ANYONE!!!! Rude and snotty staff. Disgusting rooms they have “strict” rules for not smoking yet the rooms smell like a freaking ashtray! Dirty bathroom and microwave. This was truly the absolutely worst stay of my life!!!
Stayed 1 night in Jul 2023

8/10 Good

Ace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jacquelyn

Stayed 2 nights in Jul 2023

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com overbooked this hotel, and was unable to secure accommodations at another hotel. We were left stranded out of state with nowhere to stay!
Stayed 2 nights in Jul 2023

8/10 Good

Britany

Stayed 1 night in Jul 2023

2/10 Terrible

Trey

Stayed 5 nights in Jul 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I cant remember the lasttime i was given a actually key for a room that was really cool
Stayed 1 night in Jul 2023

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023