Exterior

Reviews of Candlewood Suites Casper, an IHG Hotel

2.5 out of 5
Candlewood Suites Casper, an IHG Hotel
4210 Hospitality Lane, Casper, WY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 216 reviews" "
Rating 8 - Good. 55 out of 216 reviews" "
Rating 6 - Okay. 11 out of 216 reviews" "
Rating 4 - Poor. 6 out of 216 reviews" "
Rating 2 - Terrible. 5 out of 216 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

gus

Great staff
Stayed 1 night in May 2024
Response from Michelle on May 27, 2024
Thank you for the wonderful score! We hope to see you in the future.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on May 22, 2024
Thank you for the wonderful score!

10/10 Excellent

JULIE

Stayed 2 nights in Feb 2024
Response from Michelle on May 13, 2024
Thank you for the great score! We hope to see you in the future!

8/10 Good

Maxwell, Cottonwood Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Feb 14, 2024
Thank you for taking the time to fill out a survey. We appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location. Down the road, rooms will need a refresh!
Stayed 1 night in Jan 2024
Response from Michelle on Jan 23, 2024
Thank you for taking the time to fill out a survey for the Candlewood Suites Casper Wy. We are thrilled to see you enjoyed your stay. Requiring the room refresh, we are do for one soon! Every hotel is required to do a remodel at a certain age and we are hitting that.

10/10 Excellent

Chase

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for the price
A good solid place to stay! Very kind front desk people. There’s no continental breakfast, but they do have a little store for some small packaged foods.
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 17, 2024
Thank you for filling out a survey for the candlewood Suites Casper Wyoming. We are trilled to see you enjoyed your stay here! We hope to see you in the future.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very excellent stay
Stayed 1 night in Dec 2023
Response from Michelle on Dec 24, 2023
Thank you for your review. We appreciate the score and hope to see you in the future.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and also the location
Stayed 1 night in Nov 2023
Response from Michelle on Nov 25, 2023
Thank you for taking the time to fill out a survey. We appreciate the score and hope to see you in the future.

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Good convenient
Stayed 1 night in Nov 2023
Response from Michelle on Nov 25, 2023
Thank you for taking the time to fill out a survey for the Candlewood Suites Casper Wyoming. We hope to see you in the future

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Nov 2023
Response from Michelle on Nov 14, 2023
Thank you for the great score and the thumb's up! We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle on Nov 7, 2023
Thank you for the wonderful score. We hope to see you in the future!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michelle on Nov 1, 2023
Thank you for filling out a survey and thank you for the great score. We hope to see you in the future if you are ever in the area.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff. Comfortable beds.
Stayed 1 night in Oct 2023
Response from Michelle on Oct 18, 2023
Thank you for taking the time to fill out a survey. We are thrilled you had an excellent time and thank you for the score. We hope to serve you in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very pleasant.
Stayed 1 night in Sep 2023
Response from Michelle on Sep 30, 2023
thank you for taking the time to fill out a survey. We strive to give the best service from booking to departure. We hope to see you in the future!

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 1 night in Sep 2023
Response from Michelle on Sep 26, 2023
Thank you for taking the time to fill out a survey. Thank you for the great score. We hope to see you in the future.

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michelle on Sep 26, 2023
Thank you for taking the time to fill out a survey. Thank you for the score. We hope to see you in the future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michelle on Sep 26, 2023
Thank you for taking the time to fill out a survey. Thank you for the great score. We hope to see you in the future.

10/10 Excellent

Elizabeth

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property because I had a dog with me. The staff was the most welcoming of my pet that I've ever experienced. Their $35 pet deposit is lower than most. Their location does not allow for a pet exercise area but there is space around the parking lot. In addition the property is well-maintained and comfortable. The kitchens are reasonably equipped and they said other kitchen items were available but I didn't check them out.
Stayed 2 nights in Sep 2023
Response from Michelle on Sep 26, 2023
Thank you for taking the time to fill out a survey. We absolutely love the furry friends that travel with their humans. Some of us travel with ours and want to make the stay as comfortable for them as for the owner. We are getting a remodel coming up and are hoping to make the dog area a bit more dog friendly! In the mean time though if you have time when you are in the area ask the front desk team or google about dog walk areas and parks. We have some wonderful off leash dog parks in the area for the fur balls to run off energy. We hope to see you in the future.

6/10 Okay

Luther

Travelled with family
Bird feathers everywhere
Stayed 1 night in Aug 2023
Response from Michelle on Sep 12, 2023
Thank you for taking the time to fill out a survey. The bird feathers are due to a population of pigeons nesting on our roof and surrounding buildings. Each year we get people to come out to try to deter the birds, we have tried multiple ways multiple times, they are resilient. We are hoping our next solution is a more permanent one, and keeps them from roosting on our building. We apologize for the feathers everywhere it is one of our top priorities as the feathers are not the only issue. We do hope to see you in the future, if you are ever in the area.

10/10 Excellent

Julie, Watertown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, we got studio- 2 queens. Love luxurious bedding and tea in the room, for us non coffee drinkers. Very clean and comfortable. Checkin was fast and courteous. Will stay here again when back in town.?
Stayed 1 night in Sep 2023
Response from Michelle on Sep 12, 2023
Thank you for taking the time to fill out a survey. We are so thrilled you enjoyed your stay and we cant wait to see you in the future if you come this way.

10/10 Excellent

Christopher

Business traveller, Travelled with partner
Liked: Amenities
Easy in easy out and great staff all around.
Stayed 1 night in Aug 2023
Response from Michelle on Sep 2, 2023
Thank you for filling out a survey. We are glad you enjoyed your stay we do our best to keep it simple and quick. We hope to see you in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room with full fridge. Appreciated the complimentary laundry.
Stayed 1 night in Jul 2023
Response from Michelle on Jul 23, 2023
Thank you for taking the time to fill out a survey. We are glad you enjoyed your stay. That complimentary laundry is quite a hit! We hope to see you in the future.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful in recommending dining options. Room was clean and spacious.
Stayed 7 nights in Jul 2023
Response from Michelle on Jul 23, 2023
Thank you for taking the time to fill out a survey. We are glad you enjoyed your stay. We are happy to hear the staff was helpful to you and we hope to see you in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
The front desk gals were very nice. My room was clean and comfortable. I would stay again.
Stayed 1 night in Jul 2023
Response from Michelle on Jul 20, 2023
Thank you for taking the time to fill out a survey. We are thrilled to hear you enjoyed your stay and will be back!

10/10 Excellent

Haremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Jul 2023
Response from Michelle on Jul 20, 2023
Thank you for taking the time to fill out a survey. We appreciate the score and hope to see you in the future.

10/10 Excellent

Kathy

Stayed 1 night in Jul 2023
Response from Michelle on Aug 2, 2023
Thank you for the review. We appreciate the score and hope to see you in the future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy & Comfortable
The staff was kind and the experience was easy as we needed a comfortable place to stay on a long road trip.
Stayed 1 night in Jul 2023
Response from Michelle on Jul 11, 2023
Thank you for taking the time to fill out a survey. We are glad to see you had a wonderful stay and enjoyed the interactions you had. We hope to see you in the future if you ever come through.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My stay at the casper Candelwood was great.
Stayed 1 night in Jul 2023
Response from Michelle on Jul 10, 2023
Thank you for taking the time to fill out a survey. We are glad to hear you enjoyed your stay and hope to see you in the future.

6/10 Okay

Kendra

Stayed 1 night in Jun 2023
Response from Michelle on Jun 15, 2023
Thank you for taking the time to fill out a survey. I see your score was less then satisfactory. Please reach out if there was anything we can fix to make your stay better and hopefully see you in the future.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Michelle on Jun 4, 2023
Thank you for the great score! hope to see you again in the future!!

10/10 Excellent

Dawn

Stayed 1 night in May 2023
Response from Michelle on May 27, 2023
Thank you for taking the time to fill out a survey for the Candlewood Suites Casper. We appreciate the score!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great. I cannot say as much for the Dennys across the parking lot.
Stayed 1 night in May 2023
Response from Michelle on May 27, 2023
Thank you for taking the time to fill out a survey for us. We appreciate the score! Glad you had a wonderful stay with us!

8/10 Good

Mary, Rock Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked hotel the room was clean loved the small kitchen and full fridge. The beds were good slept well. They don’t clean rooms everyday was my only dislike.
Stayed 2 nights in May 2023
Response from Michelle on May 27, 2023
Thank you for filling out a survey for Candlewood Suites Casper. We are glad you enjoyed the stay you had. As we are a fully extended stay hotel we only do cleaning every 7 days. Most of our rooms are filled with week or more guests that enjoy not being bothered daily. We always do our best to accommodate so if there is ever anything you need such as towels or trash, please ask front desk and we can assist with that. We do hope to see you again in the future.

8/10 Good

Merilee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Nice little kitchenette with most of the cooking supplies you would need. Nice big bathroom. Front desk was exceptionally friendly and quick to get me checked in.
Stayed 2 nights in May 2023
Response from Michelle on May 27, 2023
Thank you for taking the time to fill out a survey. We are so glad you enjoyed your stay here with us and the amenities provided in the rooms. WE hope to see you again if you are eve in the area!

10/10 Excellent

Mary Ann

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Michelle on May 21, 2023
Thank you for taking the time to fill out a survey for Candlewood Suites Casper Wyoming. We appreciate the score! We hope to see you again!

8/10 Good

Rebecca

Stayed 1 night in Apr 2023
Response from Michelle on May 21, 2023
Thank you for taking the time to fill out a survey for Candlewood Suites Casper Wyoming. We appreciate the score!

10/10 Excellent

Don S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Think of these as a fully furnished apartment that you can rent on a daily/weekly basis. The suite comes equipped with a full-sized frig, stove, microwave, glassware, silverware, pots, and cooking utensils. If need be there are more downstairs at the front desk. There is a "store" in the lobby that has microwave dinners and pot pies. There is even ice cream and frozen desserts. The suite also has a large desk space for work. You won't be disturbed by maid service which comes only once a week or until after you leave. You can pick up new towels and wash cloths at any time at the front desk. It's your apartment!
Stayed 5 nights in Apr 2023
Response from Michelle on Apr 24, 2023
Thank you for taking the time to fill out a survey for the Candlewood Suites Casper Wyoming. We are so glad you enjoyed your stay here and I love the description for the room it is just like a little apartment!! We hope to see you again in the future!

2/10 Terrible

Robert

Stayed 1 night in Jan 2023
Response from Michelle on Jan 29, 2023
Thank you for taking the time to fill out a survey. I am sorry to see that you did not have a good stay due to your score. Please let us know what was wrong so that we may try to improve our service.

10/10 Excellent

Lynda, San Antonio

6/10 Okay

Julie

Business traveller
Liked: Cleanliness, staff & service
Casper Trip
The staff were friendly and helpful. The facility was clean and orderly. The two biggest things were that the walls are paper thin. I have never stayed in a hotel where I could hear absolutely everything. I could hear people walking above me. I could hear the conversation of my neighbor when he was on the phone. I was awakened every morning by someone else's alarm going off at 3:30 AM. Additionally, there was no recycling. Overall, it was ok, but I will not stay there again.
Stayed 3 nights in Dec 2022
Response from Michelle on Dec 10, 2022
Thank you for taking the time to fill out a survey. I am really sorry to hear it was so loud for you. Did you let the front desk know? We are always happy to move guests if things are to loud for them if we have open rooms. Especially if your neighbor is loud. If you don't mind top floor we are always happy to accommodate that as well. It is quiet up there as you have no above. As for recycling, we have locations all over town that people can take their recycling to. It is a work in progress getting stuff on property. I am sorry to hear you will not return. Please do give it a thought if you are ever in the area again. We strive to give our best from booking to departure and would love to redeem ourselves.

10/10 Excellent

Teresa Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean and close to shopping and family. Free laundry services too!!
Response from Michelle on Dec 3, 2022
Thank you for filling out a survey for us. We strive to give the best from booking to check in. The free laundry is one of our highlights, everyone is always pleasantly surprised with that amenity! We do hope to see you again in the future if you are ever around.

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Wonderful bed. Having kitchenette was plus and free laundry was big plus. I will stay here again for sure especially for long trips.
Stayed 2 nights in Sep 2022
Response from Michelle on Sep 28, 2022
Thank you for filling out a survey. We are pleased that you wnjoyed your stay here with us and we hope to see you again if you are ever in the area!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Michelle on Sep 28, 2022
Thank you for taking the time to fill out a survey for Candlewood Suites Casper Wyoming. Thank you for the wonderful rating. We hope to see you in the future.

8/10 Good

GARY, Gretna

Stayed 1 night in Sep 2022

10/10 Excellent

Whitney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night, it was clean and quiet. Easy to check in and out, would stay again.
Stayed 1 night in Aug 2022
Response from Michelle on Aug 10, 2022
Thank you for filling out t survey. We are so happy you enjoyed your stay here with us and we can not wait to serve you again! Hope to see you in the future!

10/10 Excellent

Darrel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Casper, WY
Room was great, location close to where I needed to be.
Stayed 2 nights in Jul 2022
Response from Michelle on Aug 10, 2022
Thank you for filling out a survey. We are pleased to see you enjoyed your stay and the closeness to your destination. We hope to see you again in the future!!!

10/10 Excellent

Arlene

Stayed 2 nights in Jun 2022

10/10 Excellent

Liese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and made our stay pleasant and easy.
Stayed 1 night in May 2022
Response from H.D on Jun 22, 2022
Thank you for staying with us and for sharing your experience, we are grateful ! We do look forward to having you as our guest again in the future ! Safe Travels

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from H.D on Jun 22, 2022
Hello Miguel, Thank you for staying with us and sharing your experience, we are grateful ! We do hope to see you again ! Safe Travels

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 1 night in Apr 2022